This course helps students develop writing skills for business communication. Students learn techniques for writing emails, memos, proposals, reports, and business letters for various audiences. The goal is to make students' writing more accurate, clear, and concise. Students practice realistic business models and receive feedback to improve their ability to write persuasively in English while following grammar and usage conventions. Technical writing focuses on communicating information about business products, services, and processes through documents like manuals, memos, presentations, and reports. It must be easily understood. The 7 Cs provide principles for effective communication: completeness, conciseness, consideration, clarity, concreteness, courtesy, and correctness. Business letters have a standard format including sender/receiver

1. Technical and
Business Writing
Perah Javed Chandio
Business Letter Writing

2. Course Objective:
This course helps develop the writing skills
required in today’s business world. Students
learn techniques for writing effective emails,
memos, proposals, and reports for a variety of
audiences, becoming more accurate, clear, and
concise. They learn to manage the principles of
English grammar, punctuation, and usage. Using
realistic business models, students learn how to
express themselves clearly and persuasively,
receiving intensive individual feedback.

3. You'll walk away with…
•The ability to write more accurately, clearly,
and concisely in English
•The ability to manage the principles of
English grammar and usage

4. Technical Writing:
• Technical writing is communication written
for and about business and industry, focusing
on products and services: how to manufacture
them, market them, manage them, deliver
them, and use them.
• Technical writing is written in the work
environment for supervisors, colleagues,
subordinates, vendors, and customers.
• Technical writing, which must be understood
easily and quickly, includes: memos and
letters, reports, research proposals, PowerPoint
presentations.

5. Technical Writing is different from other
types of written communication
 “The fundamental purpose of scientific discourse is not the mere presentation of information and thought but rather its
actual communication. It does not matter how pleased an author might be to have converted all the right data into
sentences and paragraphs; it matters only whether a large majority of the reading audience accurately perceives
what the author had in mind.”
 Technical writing is not literature; it’s neither prose which recounts the fictional tales of characters nor poetry which
expresses emotions.
 Technical writing is neither an expressive essay narrating an occurrence.
 Technical writing is not journalism, written to report the news.
 Technical writing does not focus on poetic images, describe personal experiences, or report who won the basketball
game.
 Instead, technical writing is:
 - an instructional manual for repairing machinery - a memo listing meeting agendas - a letter from a vendor to a client
- a recommendation report proposing a new computer system.

6. 7 Cs of communication
 Completeness
 Conciseness
 Consideration
 Clarity
 Concreteness
 Courtesy
 Correctness

7. Business Letters

8. Business Letter Format
 Sender’s Address
 Date
 Receiver’s Address
 Subject Heading
 Salutation
 Body of the letter
 Closing / Signature
 Enclosures

9. Subject Headline

10. Examples:

11. 1. You supervise the books stock of university library. Write a letter to Standard Publishing House
placing an order for some new books. (150-200 words)
Solution:
Central Library
Road 12
University of Sindh, Jamshoro
5 January 2023
To
Standard Publishing House
Tariq Road, Karachi
Sindh
Subject- Placing an order for books for the school library
Dear Sir:

12. Oxford English
Grammar
1st Year 20
Copies
Oxford English
Grammar
2nd Year 30
Copies
Higher
Mathematics
3rd Year 10
Copies
Higher Statistics 3rd Year 20
Copies
The Story of My
Life- Helen Keller
Novel 15
Copies
Kindly ensure that the books are of the latest edition and in proper state. It is a request to deliver these books
latest by 10 January 2023 and bills for the same shall be cleared at the time of delivery. Please offer a suitable
discount on the purchase.
Thanking you.
Yours faithfully,
Ali
Library Supervisor.
I would like to place an order with you for the following books.

13. Raj Steel Works
23 Station Road
Karachi, Sindh.
5 January 2023
Rajan Furniture House
Johar Town
Lahore, Sindh.
Subject: Complaint about defective furniture
Dear Sir:

14. Raj Steel Works
23 Station Road
Karachi, Sindh.
5 January 2023
Rajan Furniture House
Johar Town
Lahore, Sindh.
Subject: Replacement of defective furniture
Dear Sir:

15. The Tone for Business Letters
•Do not come across as arrogant, or boastful.
•Make your tone conversational, yet professional.
•It’s generally a good idea to get to the point as
quickly as possible.
•When writing letters that contain bad news, maintain
the concise and professional tone of a business letter,
but also be sensitive to the reader’s feelings. You
don’t want to burn your bridges.

16. Common Mistakes and Errors
Avoid routine mistakes in your business letter,
because they suggest sloppiness. Run the text
through Grammarly to double-check for:
•Grammar issues
•Typos
•Duplicated words
•Punctuation mistakes
Make sure to also do a spell check while you’re at it.
Any proper names you’re using in the letter — do a
Google search to double check that you’re spelling

17. QUESTIONS?

18. Technical writing types:
 Meeting Minutes
 E-mails
 Memos
 Reports
 Research writing (Proposals,
Thesis)
 CV writing
 Resume
 Facsimile

19. Business Letters