The document provides guidance on writing effective performance appraisals, including discussing the purpose of performance appraisals, preparation tips, different appraisal methods like ranking, rating scales, checklists, and examples of feedback phrases. It also lists additional resources on performance appraisal forms, templates, and techniques to help managers structure appraisals that motivate employees and assess performance over the review period.
Customer Service PowerPoint PPT Content Modern SampleAndrew Schwartz
163 slides include: understanding the basics of effective customer service, knowing customer wants and expectations, the 4 steps to super service, what to say and addressing excuses, implementing a program and examining behaviors, 7 practical steps to customer service, performance standards and quality, looking to the future, Q& A's, increasing customer satisfaction, the top ten customer complaints, the five most common customer requests, 4 steps to super service, how to's and more.
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Customer Service PowerPoint PPT Content Modern SampleAndrew Schwartz
163 slides include: understanding the basics of effective customer service, knowing customer wants and expectations, the 4 steps to super service, what to say and addressing excuses, implementing a program and examining behaviors, 7 practical steps to customer service, performance standards and quality, looking to the future, Q& A's, increasing customer satisfaction, the top ten customer complaints, the five most common customer requests, 4 steps to super service, how to's and more.
In this file, you can ref useful information about performance appraisal form of wipro such as performance appraisal form of wipro methods, performance appraisal form of wipro tips
Performance appraisal strengths and weaknesseskeshiaflores440
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Presenting this set of slides with name - Hr Induction Powerpoint Presentation Slides. This PPT deck displays fifty three slides with in depth research. Our topic oriented Hr Induction Powerpoint Presentation Slides presentation deck is a helpful tool to plan, prepare, document and analyse the topic with a clear approach. We provide a ready to use deck with all sorts of relevant topics subtopics templates, charts and graphs, overviews, analysis templates. Outline all the important aspects without any hassle. It showcases of all kind of editable templates infographs for an inclusive and comprehensive Hr Induction Powerpoint Presentation Slides presentation. Professionals, managers, individual and team involved in any company organization from any field can use them as per requirement.
Attendance policy is a set of rules related to the attendance of employees. It includes rules related to absenteeism i.e. number of leaves allowed – sick leaves, casual leaves, vacation leaves or other types of leaves authorized by the company.
For more information visit https://www.hrhelpboard.com/hr-policies/attendance-policy.htm
Performance review training for managersHelen Joseph
Great managers aren’t born; they’re made. Many new managers need help communicating effectively with employees, giving feedback and taking on a leadership role.
Performance management training always focuses on teaching managers how to accomplish or facilitate work through others, and how to direct and develop their employees.
SEE ALL 14 SKILLS AT: - bitly.com/train-me - This supervisor development program or supervisor development course is designed to train any supervisor properly regardless of experience in how to approach employees with solid skills that will create good relationship and maximize productivity. You can download this slide program and remove the red tag. This supervisor development course and supervisor development program is also created to reduce risk, reduce employee complaints, reduce the likelihood of EEOC complaints, reduce risk of sexual harassment, reduce violence, improve productivity, and many other payoffs. This supervisor development course is also available as a web course with 35 test questions, handouts, and certificate of completion. You won't find a supervisor development course like this one anywhere. We know, because we create this one ourselves to train supervisors specifically in skills for supervisors and topics for supervisors that none of the staff at Arlington County Government and Arlington Public School system ever had. As a result, supervisors left training more confident and secure that they could address issues with employees more effectively. The best part of this supervisor development program is the Flash Movie format with professional narrations. It uploads to any website and supervisor can go to your website and click on any skills and get a brush up on the fly in any supervisory skill or topic that pertains to the management situation they are dealing with immediately with their employee. That is completely unheard of in a supervisor development course or supervisor development program where a one-day intense training at some hotel leaves supervisors excited for only 4-5 hours later. After that, the training of supervisors fizzles fast. This supervisor development program sticks. Supervisor classes and certification for supervisors is hard to find. But this course will also issue of certification that the course was complete. It's not for credit, but any supervisor participating in this program will pick up practical information in supervisory skills that will far out-do their peers who have never been any any formal supervisor training -- even those who have -- because most of them forget what they were exposed to at that one day hotel seminar.
Presented at Association of College Unions International Region 13 Annual Conference
Presentation Description:
Everyone has his or her own definition of customer service, come find out WHAT ours is! The session informs employees of the necessary tools to have a successful customer service interaction so the customer leaves with a positive impression of their experience. This session will teach employees to do WHAT is expected.
Interview merupakan salah satu metode yang paling akurat dalam peramalan kesuksesan calon pengisi jabatan di posisinya nanti. Untuk itu, pengetahuan dan keterampilan yang komprehensif harus dimiliki oleh pewawancara tentang bagaimana melakukan interview yang efektif. BEI adalah salah satu metode dalam interview yang telah teruji keakuratannya dalam mendapatkan data dari calon pengisi jabatan berkaitan dengan kompetensi, tata nilai, kepemimpinan, dan soft competency lain dengan mendalami perilaku yang muncul dalam suatu event yang krusial.
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Performance appraisal strengths and weaknesseskeshiaflores440
In this file, you can ref useful information about performance appraisal strengths and weaknesses such as performance appraisal strengths and weaknesses methods, performance appraisal strengths and weaknesses tips, performance appraisal strengths and weaknesses forms, performance appraisal strengths and weaknesses phrases … If you need more assistant for performance appraisal strengths and weaknesses, please leave your comment at the end of file.
Presenting this set of slides with name - Hr Induction Powerpoint Presentation Slides. This PPT deck displays fifty three slides with in depth research. Our topic oriented Hr Induction Powerpoint Presentation Slides presentation deck is a helpful tool to plan, prepare, document and analyse the topic with a clear approach. We provide a ready to use deck with all sorts of relevant topics subtopics templates, charts and graphs, overviews, analysis templates. Outline all the important aspects without any hassle. It showcases of all kind of editable templates infographs for an inclusive and comprehensive Hr Induction Powerpoint Presentation Slides presentation. Professionals, managers, individual and team involved in any company organization from any field can use them as per requirement.
Attendance policy is a set of rules related to the attendance of employees. It includes rules related to absenteeism i.e. number of leaves allowed – sick leaves, casual leaves, vacation leaves or other types of leaves authorized by the company.
For more information visit https://www.hrhelpboard.com/hr-policies/attendance-policy.htm
Performance review training for managersHelen Joseph
Great managers aren’t born; they’re made. Many new managers need help communicating effectively with employees, giving feedback and taking on a leadership role.
Performance management training always focuses on teaching managers how to accomplish or facilitate work through others, and how to direct and develop their employees.
SEE ALL 14 SKILLS AT: - bitly.com/train-me - This supervisor development program or supervisor development course is designed to train any supervisor properly regardless of experience in how to approach employees with solid skills that will create good relationship and maximize productivity. You can download this slide program and remove the red tag. This supervisor development course and supervisor development program is also created to reduce risk, reduce employee complaints, reduce the likelihood of EEOC complaints, reduce risk of sexual harassment, reduce violence, improve productivity, and many other payoffs. This supervisor development course is also available as a web course with 35 test questions, handouts, and certificate of completion. You won't find a supervisor development course like this one anywhere. We know, because we create this one ourselves to train supervisors specifically in skills for supervisors and topics for supervisors that none of the staff at Arlington County Government and Arlington Public School system ever had. As a result, supervisors left training more confident and secure that they could address issues with employees more effectively. The best part of this supervisor development program is the Flash Movie format with professional narrations. It uploads to any website and supervisor can go to your website and click on any skills and get a brush up on the fly in any supervisory skill or topic that pertains to the management situation they are dealing with immediately with their employee. That is completely unheard of in a supervisor development course or supervisor development program where a one-day intense training at some hotel leaves supervisors excited for only 4-5 hours later. After that, the training of supervisors fizzles fast. This supervisor development program sticks. Supervisor classes and certification for supervisors is hard to find. But this course will also issue of certification that the course was complete. It's not for credit, but any supervisor participating in this program will pick up practical information in supervisory skills that will far out-do their peers who have never been any any formal supervisor training -- even those who have -- because most of them forget what they were exposed to at that one day hotel seminar.
Presented at Association of College Unions International Region 13 Annual Conference
Presentation Description:
Everyone has his or her own definition of customer service, come find out WHAT ours is! The session informs employees of the necessary tools to have a successful customer service interaction so the customer leaves with a positive impression of their experience. This session will teach employees to do WHAT is expected.
Interview merupakan salah satu metode yang paling akurat dalam peramalan kesuksesan calon pengisi jabatan di posisinya nanti. Untuk itu, pengetahuan dan keterampilan yang komprehensif harus dimiliki oleh pewawancara tentang bagaimana melakukan interview yang efektif. BEI adalah salah satu metode dalam interview yang telah teruji keakuratannya dalam mendapatkan data dari calon pengisi jabatan berkaitan dengan kompetensi, tata nilai, kepemimpinan, dan soft competency lain dengan mendalami perilaku yang muncul dalam suatu event yang krusial.
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Performance appraisal tips for employeeaprileward14
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How to Create Map Views in the Odoo 17 ERPCeline George
The map views are useful for providing a geographical representation of data. They allow users to visualize and analyze the data in a more intuitive manner.
The Indian economy is classified into different sectors to simplify the analysis and understanding of economic activities. For Class 10, it's essential to grasp the sectors of the Indian economy, understand their characteristics, and recognize their importance. This guide will provide detailed notes on the Sectors of the Indian Economy Class 10, using specific long-tail keywords to enhance comprehension.
For more information, visit-www.vavaclasses.com
Operation “Blue Star” is the only event in the history of Independent India where the state went into war with its own people. Even after about 40 years it is not clear if it was culmination of states anger over people of the region, a political game of power or start of dictatorial chapter in the democratic setup.
The people of Punjab felt alienated from main stream due to denial of their just demands during a long democratic struggle since independence. As it happen all over the word, it led to militant struggle with great loss of lives of military, police and civilian personnel. Killing of Indira Gandhi and massacre of innocent Sikhs in Delhi and other India cities was also associated with this movement.
2024.06.01 Introducing a competency framework for languag learning materials ...Sandy Millin
http://sandymillin.wordpress.com/iateflwebinar2024
Published classroom materials form the basis of syllabuses, drive teacher professional development, and have a potentially huge influence on learners, teachers and education systems. All teachers also create their own materials, whether a few sentences on a blackboard, a highly-structured fully-realised online course, or anything in between. Despite this, the knowledge and skills needed to create effective language learning materials are rarely part of teacher training, and are mostly learnt by trial and error.
Knowledge and skills frameworks, generally called competency frameworks, for ELT teachers, trainers and managers have existed for a few years now. However, until I created one for my MA dissertation, there wasn’t one drawing together what we need to know and do to be able to effectively produce language learning materials.
This webinar will introduce you to my framework, highlighting the key competencies I identified from my research. It will also show how anybody involved in language teaching (any language, not just English!), teacher training, managing schools or developing language learning materials can benefit from using the framework.
The Roman Empire A Historical Colossus.pdfkaushalkr1407
The Roman Empire, a vast and enduring power, stands as one of history's most remarkable civilizations, leaving an indelible imprint on the world. It emerged from the Roman Republic, transitioning into an imperial powerhouse under the leadership of Augustus Caesar in 27 BCE. This transformation marked the beginning of an era defined by unprecedented territorial expansion, architectural marvels, and profound cultural influence.
The empire's roots lie in the city of Rome, founded, according to legend, by Romulus in 753 BCE. Over centuries, Rome evolved from a small settlement to a formidable republic, characterized by a complex political system with elected officials and checks on power. However, internal strife, class conflicts, and military ambitions paved the way for the end of the Republic. Julius Caesar’s dictatorship and subsequent assassination in 44 BCE created a power vacuum, leading to a civil war. Octavian, later Augustus, emerged victorious, heralding the Roman Empire’s birth.
Under Augustus, the empire experienced the Pax Romana, a 200-year period of relative peace and stability. Augustus reformed the military, established efficient administrative systems, and initiated grand construction projects. The empire's borders expanded, encompassing territories from Britain to Egypt and from Spain to the Euphrates. Roman legions, renowned for their discipline and engineering prowess, secured and maintained these vast territories, building roads, fortifications, and cities that facilitated control and integration.
The Roman Empire’s society was hierarchical, with a rigid class system. At the top were the patricians, wealthy elites who held significant political power. Below them were the plebeians, free citizens with limited political influence, and the vast numbers of slaves who formed the backbone of the economy. The family unit was central, governed by the paterfamilias, the male head who held absolute authority.
Culturally, the Romans were eclectic, absorbing and adapting elements from the civilizations they encountered, particularly the Greeks. Roman art, literature, and philosophy reflected this synthesis, creating a rich cultural tapestry. Latin, the Roman language, became the lingua franca of the Western world, influencing numerous modern languages.
Roman architecture and engineering achievements were monumental. They perfected the arch, vault, and dome, constructing enduring structures like the Colosseum, Pantheon, and aqueducts. These engineering marvels not only showcased Roman ingenuity but also served practical purposes, from public entertainment to water supply.
Model Attribute Check Company Auto PropertyCeline George
In Odoo, the multi-company feature allows you to manage multiple companies within a single Odoo database instance. Each company can have its own configurations while still sharing common resources such as products, customers, and suppliers.
Read| The latest issue of The Challenger is here! We are thrilled to announce that our school paper has qualified for the NATIONAL SCHOOLS PRESS CONFERENCE (NSPC) 2024. Thank you for your unwavering support and trust. Dive into the stories that made us stand out!
We all have good and bad thoughts from time to time and situation to situation. We are bombarded daily with spiraling thoughts(both negative and positive) creating all-consuming feel , making us difficult to manage with associated suffering. Good thoughts are like our Mob Signal (Positive thought) amidst noise(negative thought) in the atmosphere. Negative thoughts like noise outweigh positive thoughts. These thoughts often create unwanted confusion, trouble, stress and frustration in our mind as well as chaos in our physical world. Negative thoughts are also known as “distorted thinking”.
Palestine last event orientationfvgnh .pptxRaedMohamed3
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Instructions for Submissions thorugh G- Classroom.pptxJheel Barad
This presentation provides a briefing on how to upload submissions and documents in Google Classroom. It was prepared as part of an orientation for new Sainik School in-service teacher trainees. As a training officer, my goal is to ensure that you are comfortable and proficient with this essential tool for managing assignments and fostering student engagement.
Instructions for Submissions thorugh G- Classroom.pptx
Writing a performance appraisal
1. Writing a performance appraisal
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Other useful material for you:
• performanceappraisal123.com/1125-free-performance-review-phrases
• performanceappraisal123.com/free-28-performance-appraisal-forms
• performanceappraisal123.com/free-ebook-11-methods-for-performance-appraisal
I. Contents of getting writing a performance appraisal
==================
Many businesses use the performance appraisal process to manage employees toward achieving
organizational goals.
However, there seems to be a general consensus that performance appraisals are a painful
process and one of the least favored times of the year.
If done well, performance appraisals can be a positive experience for both the employee and the
manager. If done poorly, it can be a very stressful time and one of the most difficult
conversations of the year.
Successful organizations have learned the importance of training managers on performance
management techniques and the appropriate way to monitor and document employees
performance. This provides the supervisor with the necessary information that is needed to write
and deliver effective performance appraisals.
Why do performance appraisals?
Let’s start by discussing the why behind doing performance appraisals. The performance
appraisal process is meant be a time to reflect on the last year, celebrate successes and course
correct if an employee has gotten off track. Reinforcing the positive and celebrating the
successes can influence future positive behaviors.
2. Statistics show that an estimated 40% of workers never receive performance evaluations. And for
the 60% of the workers who do, most are poorly done. Wow, what a scary thing. The fact is
that employees want and need to know if they’re doing a good job. A formal performance
appraisal process forces managers to communicate both good and bad performance results to the
employees.
Desired performance behavior needs to be monitored in order to be achieved. Goals don’t just
happen; they need structured systems and processes. The performance appraisal process is a
critical component to achieving these critical end results.
Goals are important because they provide direction, clarify job roles, give something to strive
for, show how far you’ve come and help make the vision attainable. Having goals written down
makes it more real and achievable. It allows you to see where you are going and the steps to get
there.
The structured process should include a cycle that begins with writing goals, communicating
expectations in achieving those goals, monitoring performance toward goals, assessing
performance and ends with the performance appraisal.
Preparation for the performance appraisal is ongoing. A manager should always be thinking
about the process and whenever a problem is noticed with an employees’ performance, mention
it to them, make a note of it and drop it in their file. At the same time, whenever an employee
demonstrates a desired behavior or result, mention it to them, make a note and drop it in their
file.
The PA Should be Fair, Pertinent and Comprehensive
The appraisal needs to be fair and unbiased. This is challenging because sometimes we honestly
don’t like some of the employees who work for us. Not all managers will admit this, but it is so
true! But that bias must not influence the appraisal.
1. Fair
To be fair, you have to observe all employees and document behavior in the same way in terms
of frequency, type of language used, harshness of judgment and interim feedback.
Ask yourself:
Would I have made the same note on a different employee?
Are my observations the same or am I over-emphasizing a single event?
Am I giving immediate feedback after a problem is observed so the employee has a
chance to change their behaviors and improve?
3. It is also important to give feedback as soon as you see a problem so you’re giving the employee
a chance to improve.
2. Relevant
The appraisal needs to be relevant to the entire evaluation period and to the performance of the
job and the specific standards and/or expectations that you and the employee have established.
To make the appraisal relevant, refer to internal policies, standards and employee goals (i.e.,
service standards, attendance policy, etc.). Focus on behavior and results. Ask the question, did
the employees finish their goals; did they contribute to the mission of the organization?
3. Comprehensive
The appraisal should be comprehensive in monitoring and observing behaviors that tell a story
about the employee through the entire performance period. All unusual events that affect
performance should be documented and filed. For example, if the organization experienced
some significant event that impacted the employee’s ability to achieve a goal, document it.
It is also important to make note of positive performance and major accomplishments in order to
be fair and balanced. The positive notes are important for celebration of successes at the
performance appraisal. Be very specific in your documentation so you don’t forget the details of
the observation. Use a third party occasionally to review your observations to help keep you
focused and objective.
Performance Appraisal Preparation
When its time to do the performance appraisal, determine what information should, and should
not, be included in the final appraisal from the entire period. Look for information that shows
patterns in behavior. For example, does the employee have a chronic problem with being late to
work or does the employee go above and beyond job expectations consistently? There should
never be a surprise when feedback is shared during the PA process, which is why it is so
important to make the employee aware each time you make a note for the file.
Make sure you block out ample time on your calendar to write the performance appraisal. A
good rule of thumb is to allow at least one hour per employee to review the file, organize content
and write the performance appraisals.
Take time to write and do an initial draft of the appraisal ahead of the deadline. Sleep on it and
look at the draft and test it against fair, pertinent and comprehensive.
Try to discuss the employee’s performance with the second level supervisor. This will help to
assure that you have no biases in your evaluation.
4. Schedule the performance appraisal at an appropriate time and a neutral location. Try to use a
conference room as a manager’s office can be intimidating to an employee.
When delivering the performance appraisal be sure that you will be free of interruptions. Be
prepared with specific incidents of effective and ineffective performance and be ready to answer
questions if asked.
Performance Appraisal Discussion
When you begin the conversation, be sure to state the purpose of the appraisal and the process
you will be using for the discussion. Review the appraisal with the employee while probing for
additional information, misunderstanding or views that differ from yours. Once the discussion is
finished, summarize the performance discussion; have the employee sign the form for the files.
Other Thoughts
Managers must be willing to commit significant amounts of time to performance
management to be successful.
A lack of clear performance expectation and detailed performance feedback is a major
source of stress for employees.
Make sure employee’s job description reflects what is written in their goals.
Lastly, try to remember that most employees want to do a good job and it is your responsibility
as a manager to help them identify their boundaries and goals and to provide them with the
necessary resources to accomplish them.
==================
III. Performance appraisal methods
1.Ranking Method
The ranking system requires the rater to rank his
subordinates on overall performance. This consists in
simply putting a man in a rank order. Under this method,
the ranking of an employee in a work group is done
against that of another employee. The relative position of
each employee is tested in terms of his numerical rank. It
may also be done by ranking a person on his job
performance against another member of the competitive
group.
Advantages of Ranking Method
5. i. Employees are ranked according to their performance
levels.
ii. It is easier to rank the best and the worst employee.
Limitations of Ranking Method
i. The “whole man” is compared with another “whole man”
in this method. In practice, it is very difficult to compare
individuals possessing various individual traits.
ii. This method speaks only of the position where an
employee stands in his group. It does not test anything
about how much better or how much worse an employee
is when compared to another employee.
iii. When a large number of employees are working, ranking
of individuals become a difficult issue.
iv. There is no systematic procedure for ranking individuals
in the organization. The ranking system does not eliminate
the possibility of snap judgements.
2. Rating Scale
Rating scales consists of several numerical scales
representing job related performance criterions such as
dependability, initiative, output, attendance, attitude etc.
Each scales ranges from excellent to poor. The total
numerical scores are computed and final conclusions are
derived. Advantages – Adaptability, easy to use, low cost,
every type of job can be evaluated, large number of
employees covered, no formal training required.
Disadvantages – Rater’s biases
3. Checklist method
6. Under this method, checklist of statements of traits of
employee in the form of Yes or No based questions is
prepared. Here the rater only does the reporting or
checking and HR department does the actual evaluation.
Advantages – economy, ease of administration, limited
training required, standardization. Disadvantages – Raters
biases, use of improper weighs by HR, does not allow
rater to give relative ratings
4. Critical Incidents Method
The approach is focused on certain critical behaviors of
employee that makes all the difference in the
performance. Supervisors as and when they occur record
such incidents. Advantages – Evaluations are based on
actual job behaviors, ratings are supported by
descriptions, feedback is easy, reduces recency biases,
chances of subordinate improvement are high.
Disadvantages – Negative incidents can be prioritized,
forgetting incidents, overly close supervision; feedback
may be too much and may appear to be punishment.
5. Essay Method
7. In this method the rater writes down the employee
description in detail within a number of broad categories
like, overall impression of performance, promoteability
of employee, existing capabilities and qualifications of
performing jobs, strengths and weaknesses and training
needs of the employee. Advantage – It is extremely
useful in filing information gaps about the employees
that often occur in a better-structured checklist.
Disadvantages – It its highly dependent upon the writing
skills of rater and most of them are not good writers.
They may get confused success depends on the memory
power of raters.
6. Behaviorally Anchored Rating Scales
statements of effective and ineffective behaviors
determine the points. They are said to be
behaviorally anchored. The rater is supposed to
say, which behavior describes the employee
performance. Advantages – helps overcome rating
errors. Disadvantages – Suffers from distortions
inherent in most rating techniques.
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