The document discusses how a company called Munklecorp used specialized survey software called Professional Quest to design, distribute, and analyze an employee satisfaction survey. It describes the steps they took to design the survey, including modifying an existing template, adding and removing questions, and customizing the branding. It then explains how the survey was built into a project using the software, and how the survey was distributed via a web questionnaire hosted on their intranet. The results would be analyzed through automated reports to identify areas for improving employee satisfaction and retention.
Now we have included GST Accounting for India inside the OfficeCentral accounting. The Chart of Account is already updated to include the various chart of account for Central GST, State GST and Integrated GST. The issue invoice, receive invoice, credit note and related transactions are updated to suit Indian GST rules. The GST Accounting module will prepare for you the various GST reports such as GSTR1, GSTR2 and GSTR3 reports.
Resource and staff augmentation trending approach to build next gen products ...Katy Slemon
Leveraging resource and staff augmentation in 2022, businesses can build futuristic products. Find the reasons & hurdles of expanding your team offshore.
Case study: Using WorkMap™ Methodology For Improved Franchise Compliance and...chainformation
This case study will discuss WorkMap™, a methodology developed by Chainformation
to improve the way operations manuals are developed, written and ultimately, how
they are used in the workplace.
Employee Performance Plan PowerPoint Presentation Slides SlideTeam
Presenting this set of slides with name - Employee Performance Plan PowerPoint Presentation Slides. We bring to you to the point topic specific slides with apt research and understanding. Putting forth our PPT deck comprises of twenty nine slides. Our tailor made Employee Performance Plan PowerPoint Presentation Slides editable deck assists planners to segment and expound the topic with brevity. The advantageous slides on Employee Performance Plan PowerPoint Presentation Slides is braced with multiple charts and graphs, overviews, analysis templates agenda slides etc. to help boost important aspects of your presentation. Highlight all sorts of related usable templates for important considerations. Our deck finds applicability amongst all kinds of professionals, managers, individuals, temporary permanent teams involved in any company organization from any field.
How do power apps for nonprofits achieve your futuristic needsKaty Slemon
Discover the benefits and Use Cases of PowerApps for nonprofits and how its feature and functionality plays a crucial role in resolving Nonprofits challenges
Now we have included GST Accounting for India inside the OfficeCentral accounting. The Chart of Account is already updated to include the various chart of account for Central GST, State GST and Integrated GST. The issue invoice, receive invoice, credit note and related transactions are updated to suit Indian GST rules. The GST Accounting module will prepare for you the various GST reports such as GSTR1, GSTR2 and GSTR3 reports.
Resource and staff augmentation trending approach to build next gen products ...Katy Slemon
Leveraging resource and staff augmentation in 2022, businesses can build futuristic products. Find the reasons & hurdles of expanding your team offshore.
Case study: Using WorkMap™ Methodology For Improved Franchise Compliance and...chainformation
This case study will discuss WorkMap™, a methodology developed by Chainformation
to improve the way operations manuals are developed, written and ultimately, how
they are used in the workplace.
Employee Performance Plan PowerPoint Presentation Slides SlideTeam
Presenting this set of slides with name - Employee Performance Plan PowerPoint Presentation Slides. We bring to you to the point topic specific slides with apt research and understanding. Putting forth our PPT deck comprises of twenty nine slides. Our tailor made Employee Performance Plan PowerPoint Presentation Slides editable deck assists planners to segment and expound the topic with brevity. The advantageous slides on Employee Performance Plan PowerPoint Presentation Slides is braced with multiple charts and graphs, overviews, analysis templates agenda slides etc. to help boost important aspects of your presentation. Highlight all sorts of related usable templates for important considerations. Our deck finds applicability amongst all kinds of professionals, managers, individuals, temporary permanent teams involved in any company organization from any field.
How do power apps for nonprofits achieve your futuristic needsKaty Slemon
Discover the benefits and Use Cases of PowerApps for nonprofits and how its feature and functionality plays a crucial role in resolving Nonprofits challenges
Agile Marketing Process Manifesto And Team Structure PowerPoint presentation ...SlideTeam
This PPT deck displays thirtythree slides with in depth research. Our topic oriented Agile Marketing Process Manifesto And Team Structure Power Point Presentation Slides presentation deck is a helpful tool to plan, prepare, document and analyse the topic with a clear approach. We provide a ready to use deck with all sorts of relevant topics subtopics templates, charts and graphs, overviews, analysis templates. Outline all the important aspects without any hassle. It showcases of all kind of editable templates infographs for an inclusive and comprehensive Agile Marketing Process Manifesto And Team Structure Power Point Presentation Slides presentation. Professionals, managers, individual and team involved in any company organization from any field can use them as per requirement.
10 mistakes when you move to topic-based authoringSharon Burton
Topic-based authoring is the most cost-effective way to develop content in the "Do more with less" world we live in. It can help reduce localization costs, reduce project schedules, and help you better meet the needs of your users. It's a potential win/win for your company and your users. Makes you want to jump right in, doesn't it?
But moving to topic-based authoring can be one of the most expensive things you've ever done. In this talk, Sharon Burton will show you the top 10 mistakes made by companies and how you can avoid them. These mistakes can include missing deadlines, delivering poor quality content, or not integrating this content development strategy into the rest of the product development strategy.
If you're thinking about making this move, you'll learn what not to do; if you made the move and you're struggling, find out how to solve your problems. Either way, you really can't afford to miss this vendor-neutral discussion!
Introduction to the HR management software CakeHRSage HR
Founded in 2012, CakeHR is a fast growing HR software company that streamlines attendance and performance management for customers in over 1000 cities worldwide including airBaltic, CBS, BDO, Squalio, Twino and 4Finance. Unlike older platforms which can be painfully slow and complex, our innovative and user-friendly tool is designed to be fast and enjoyable to use for employees and managers. This improves employee engagement and identity in the company and the quality of data that they supply without the need for paperwork or spreadsheets.
Key functionality of the software:
- Leave management
- Scheduling and timesheets
- Performance appraisal
- Onboarding & off-boarding
- Centralised employee directory and database
- Recruitment management
- Organisational chart
Learn more by visiting www.cake.hr
Human Resource Consulting PowerPoint Presentation SlidesSlideTeam
In order to effectively manage employee performance, it’s important to keep a record of the same in PPT slide format or bar graphs. But what if the best of two worlds can be combined? Yes, management of employee’s performance and business development can be dealt with ease and perfection with the help of Human Resource Consulting PowerPoint Presentation slides. Performance management plans can be clubbed with human resource consultants to make business reach new heights. Brief the management regarding all HR metrics right in the beginning with the use of executive summary slide in presentation layout. Life can be made so easy by addressing each step of recruitment plan and monitoring the same in presentation layout. The recruitment funnel and tracker in resource consulting PPT graphic is a must because it easily manages each section that needs due attention. With the stats stated in presentation slide, advising on policies and procedures for administration of human resources becomes much easier and smoother. Making a note of company’s current HR programs and coming up with the solutions for the same in the form of presentation graphic has made life all the more trouble free. Encourage environment friendly growth with our Human Resource Consulting PowerPoint Presentation Slides. Discourage any indiscriminate development.
Deliver a statement about capability maturity model using this presentation deck. In corporate, capability maturity is a development model that has been designed after research work and data collection from different organizations. Our 38 slides PowerPoint Deck has been created to meet the requirements of modern business where you have to share the information in professional way. This PPT deck includes some important information such as capability maturity model outline, purpose, characteristics, framework, initial maturity level, managed, defined, quantitatively managed, optimizing, internal structure etc. Now to share all the above aspects with your clients or associates, you have to research and assemble them before sharing. Using our presentation deck, you don’t need to spend any time in research work as it has already been taken care of. All you have to do is just click the download button and insert the PowerPoint slides in your presentation. This PPT deck ensures to communicate your message in the desired manner among your clients. Download now to share the concept of capability maturity model. Enlighten them on criteria with our Capability Maturity Matrix PowerPoint Presentation Slides. Ensure they are conversant with every clause.
Proventures Education and Consulting Private Limited is a firm that offers consulting services under a single roof interconnecting specialized process consulting, competency development and technology solutions to achieve integrated and effective delivery of enterprise strategy
Corporate Training Proposal Powerpoint Presentation SlidesSlideTeam
"You can download this product from SlideTeam.net"
If your company needs to submit a Corporate Training Proposal Powerpoint Presentation Slides look no further.Our researchers have analyzed thousands of proposals on this topic for effectiveness and conversion. Just download our template, add your company data and submit to your client for a positive response. https://bit.ly/3LeirNp
As more employees transition to a work-from-home environment, digital workplace technology offers a vital agile setting for businesses. We show you how to create a Digital Workplace within your company, uniting technology, people, and processes using intranet software.
HeadTracker is an intranet application for managing candidates along the recruitment life cycle. It stores the recruitment information on a central server -- to be accessed by the recruiters using only a web browser. Alerts, flagging, trash can are some useful features of HeadTracker.
Voice of Customer in Design for Six SigmaBusiness901
Dr. Kai Yang was the guest on the Business901 Podcast and this is a transcription of the podcast. Our conversation addressed the message of his latest book, Voice of the Customer: Capture and Analysis (Six Sigma Operational Methods).
"You can download this product from SlideTeam.net"
Achieve operational excellence with our creatively designed Continuous Improvement PowerPoint Presentation Slides. This business operational excellence framework presentation deck includes a set of professionally designed PowerPoint templates such as company history of operational excellence capabilities, evaluate the existing operational gaps, design an evaluation process, ensure continuous improvement, implementing regional operations, analytics of achieving operational excellence, monitor performance, etc. Not only this, to cover all the important concepts our designers have included additional templates e.g. our target, mission and vision, timeline, target, thank you, financial charts, etc. Outline the factors that make continuous improvement successful. The process improvement methodology PPT slideshow have all visually appealing graphics with in-depth researched content. Furthermore, with the support of our evaluation process presentation design, you can portray various concepts like strategy deployment, performance management, continuous improvement, organizational excellence, process excellence, leading people and culture, etc. Download the business improvement process presentation deck for evaluation and improving business processes. Increase the inflow with our Continuous Improvement Powerpoint Presentation Slides. Ensure good ideas continue to be generated. https://bit.ly/3BCixJz
Performance Gap Analysis Techniques PowerPoint Presentation Slides SlideTeam
Professional gap analysis presentation is not easy to make and can be a challenge on its own. To assist you out here we have come up with our complete ready-made 61 slides Performance Gap Analysis Techniques PowerpPoint Presentation Slides. This Performance Gap Analysis Techniques PPT example file is well suited for all businesses as it acts as a potential tool showcase method required for enhancement. All our slides are fully editable and can be edited as per your need in this ready-made PowerPoint presentation. This deck will help you showcase slides like gap analysis overview, gap analysis procedure, gap analysis graph, current state analysis, financial comparison, revenue versus target, fit gap analysis, growth share matrix, revenue versus target, skills gap analysis, and many more. Furthermore, to cover all the necessary aspects here we have included template designs like meet our team, mission and vision, about us, main goals, sales comparison, quotes, dashboard, location, post it notes, timeline, hierarchy and various charts. In short, you can add value to your business processes by thoroughly discussing a business gap analysis with help of our readymade Performance Gap Analysis methodology presentation slides. Now is the time to click and download this impressive Performance Gap Analysis Techniques PowerPoint Presentation Slides deck and shine before the audience. Attracting customers is our Performance Gap Analysis Techniques PowerPoint Presentation Slides forte. They are extremely effective in acquiring clients.
Dig the details through our, talent mapping PowerPoint presentation slides. Grow your team using our complete decks. Presenting your twenty-four intimate PPT designs to meet your requirements. Use this high-quality PowerPoint bundle for investigating, planning, documenting or managing a business program in various areas that include recruitment and staff hiring services. Well suited graphics and subject driven content allow you to brief on future talent needs, assess the viable current staff, current vacancies, sources for future recruitment, talent acquisition strategy, recruitment tracker and the budget involved. Comprising associated icons and images which are in relevance with the subject in concern, allowing you to incorporate your data and change color schemes are few facilities that are covered up in our customization services. Comparison sheets, graphs, and charts are included here for a precise understanding on the subject. Deliver big with our Talent Mapping PowerPoint Presentation Slides. Your capability will definitely grow.
Main Takeaways:
- Understanding how product functions in different organizations and leveraging that to take the next step
- Working within a product team
- Taking core product principals and making them your own
Agile Marketing Process Manifesto And Team Structure PowerPoint presentation ...SlideTeam
This PPT deck displays thirtythree slides with in depth research. Our topic oriented Agile Marketing Process Manifesto And Team Structure Power Point Presentation Slides presentation deck is a helpful tool to plan, prepare, document and analyse the topic with a clear approach. We provide a ready to use deck with all sorts of relevant topics subtopics templates, charts and graphs, overviews, analysis templates. Outline all the important aspects without any hassle. It showcases of all kind of editable templates infographs for an inclusive and comprehensive Agile Marketing Process Manifesto And Team Structure Power Point Presentation Slides presentation. Professionals, managers, individual and team involved in any company organization from any field can use them as per requirement.
10 mistakes when you move to topic-based authoringSharon Burton
Topic-based authoring is the most cost-effective way to develop content in the "Do more with less" world we live in. It can help reduce localization costs, reduce project schedules, and help you better meet the needs of your users. It's a potential win/win for your company and your users. Makes you want to jump right in, doesn't it?
But moving to topic-based authoring can be one of the most expensive things you've ever done. In this talk, Sharon Burton will show you the top 10 mistakes made by companies and how you can avoid them. These mistakes can include missing deadlines, delivering poor quality content, or not integrating this content development strategy into the rest of the product development strategy.
If you're thinking about making this move, you'll learn what not to do; if you made the move and you're struggling, find out how to solve your problems. Either way, you really can't afford to miss this vendor-neutral discussion!
Introduction to the HR management software CakeHRSage HR
Founded in 2012, CakeHR is a fast growing HR software company that streamlines attendance and performance management for customers in over 1000 cities worldwide including airBaltic, CBS, BDO, Squalio, Twino and 4Finance. Unlike older platforms which can be painfully slow and complex, our innovative and user-friendly tool is designed to be fast and enjoyable to use for employees and managers. This improves employee engagement and identity in the company and the quality of data that they supply without the need for paperwork or spreadsheets.
Key functionality of the software:
- Leave management
- Scheduling and timesheets
- Performance appraisal
- Onboarding & off-boarding
- Centralised employee directory and database
- Recruitment management
- Organisational chart
Learn more by visiting www.cake.hr
Human Resource Consulting PowerPoint Presentation SlidesSlideTeam
In order to effectively manage employee performance, it’s important to keep a record of the same in PPT slide format or bar graphs. But what if the best of two worlds can be combined? Yes, management of employee’s performance and business development can be dealt with ease and perfection with the help of Human Resource Consulting PowerPoint Presentation slides. Performance management plans can be clubbed with human resource consultants to make business reach new heights. Brief the management regarding all HR metrics right in the beginning with the use of executive summary slide in presentation layout. Life can be made so easy by addressing each step of recruitment plan and monitoring the same in presentation layout. The recruitment funnel and tracker in resource consulting PPT graphic is a must because it easily manages each section that needs due attention. With the stats stated in presentation slide, advising on policies and procedures for administration of human resources becomes much easier and smoother. Making a note of company’s current HR programs and coming up with the solutions for the same in the form of presentation graphic has made life all the more trouble free. Encourage environment friendly growth with our Human Resource Consulting PowerPoint Presentation Slides. Discourage any indiscriminate development.
Deliver a statement about capability maturity model using this presentation deck. In corporate, capability maturity is a development model that has been designed after research work and data collection from different organizations. Our 38 slides PowerPoint Deck has been created to meet the requirements of modern business where you have to share the information in professional way. This PPT deck includes some important information such as capability maturity model outline, purpose, characteristics, framework, initial maturity level, managed, defined, quantitatively managed, optimizing, internal structure etc. Now to share all the above aspects with your clients or associates, you have to research and assemble them before sharing. Using our presentation deck, you don’t need to spend any time in research work as it has already been taken care of. All you have to do is just click the download button and insert the PowerPoint slides in your presentation. This PPT deck ensures to communicate your message in the desired manner among your clients. Download now to share the concept of capability maturity model. Enlighten them on criteria with our Capability Maturity Matrix PowerPoint Presentation Slides. Ensure they are conversant with every clause.
Proventures Education and Consulting Private Limited is a firm that offers consulting services under a single roof interconnecting specialized process consulting, competency development and technology solutions to achieve integrated and effective delivery of enterprise strategy
Corporate Training Proposal Powerpoint Presentation SlidesSlideTeam
"You can download this product from SlideTeam.net"
If your company needs to submit a Corporate Training Proposal Powerpoint Presentation Slides look no further.Our researchers have analyzed thousands of proposals on this topic for effectiveness and conversion. Just download our template, add your company data and submit to your client for a positive response. https://bit.ly/3LeirNp
As more employees transition to a work-from-home environment, digital workplace technology offers a vital agile setting for businesses. We show you how to create a Digital Workplace within your company, uniting technology, people, and processes using intranet software.
HeadTracker is an intranet application for managing candidates along the recruitment life cycle. It stores the recruitment information on a central server -- to be accessed by the recruiters using only a web browser. Alerts, flagging, trash can are some useful features of HeadTracker.
Voice of Customer in Design for Six SigmaBusiness901
Dr. Kai Yang was the guest on the Business901 Podcast and this is a transcription of the podcast. Our conversation addressed the message of his latest book, Voice of the Customer: Capture and Analysis (Six Sigma Operational Methods).
"You can download this product from SlideTeam.net"
Achieve operational excellence with our creatively designed Continuous Improvement PowerPoint Presentation Slides. This business operational excellence framework presentation deck includes a set of professionally designed PowerPoint templates such as company history of operational excellence capabilities, evaluate the existing operational gaps, design an evaluation process, ensure continuous improvement, implementing regional operations, analytics of achieving operational excellence, monitor performance, etc. Not only this, to cover all the important concepts our designers have included additional templates e.g. our target, mission and vision, timeline, target, thank you, financial charts, etc. Outline the factors that make continuous improvement successful. The process improvement methodology PPT slideshow have all visually appealing graphics with in-depth researched content. Furthermore, with the support of our evaluation process presentation design, you can portray various concepts like strategy deployment, performance management, continuous improvement, organizational excellence, process excellence, leading people and culture, etc. Download the business improvement process presentation deck for evaluation and improving business processes. Increase the inflow with our Continuous Improvement Powerpoint Presentation Slides. Ensure good ideas continue to be generated. https://bit.ly/3BCixJz
Performance Gap Analysis Techniques PowerPoint Presentation Slides SlideTeam
Professional gap analysis presentation is not easy to make and can be a challenge on its own. To assist you out here we have come up with our complete ready-made 61 slides Performance Gap Analysis Techniques PowerpPoint Presentation Slides. This Performance Gap Analysis Techniques PPT example file is well suited for all businesses as it acts as a potential tool showcase method required for enhancement. All our slides are fully editable and can be edited as per your need in this ready-made PowerPoint presentation. This deck will help you showcase slides like gap analysis overview, gap analysis procedure, gap analysis graph, current state analysis, financial comparison, revenue versus target, fit gap analysis, growth share matrix, revenue versus target, skills gap analysis, and many more. Furthermore, to cover all the necessary aspects here we have included template designs like meet our team, mission and vision, about us, main goals, sales comparison, quotes, dashboard, location, post it notes, timeline, hierarchy and various charts. In short, you can add value to your business processes by thoroughly discussing a business gap analysis with help of our readymade Performance Gap Analysis methodology presentation slides. Now is the time to click and download this impressive Performance Gap Analysis Techniques PowerPoint Presentation Slides deck and shine before the audience. Attracting customers is our Performance Gap Analysis Techniques PowerPoint Presentation Slides forte. They are extremely effective in acquiring clients.
Dig the details through our, talent mapping PowerPoint presentation slides. Grow your team using our complete decks. Presenting your twenty-four intimate PPT designs to meet your requirements. Use this high-quality PowerPoint bundle for investigating, planning, documenting or managing a business program in various areas that include recruitment and staff hiring services. Well suited graphics and subject driven content allow you to brief on future talent needs, assess the viable current staff, current vacancies, sources for future recruitment, talent acquisition strategy, recruitment tracker and the budget involved. Comprising associated icons and images which are in relevance with the subject in concern, allowing you to incorporate your data and change color schemes are few facilities that are covered up in our customization services. Comparison sheets, graphs, and charts are included here for a precise understanding on the subject. Deliver big with our Talent Mapping PowerPoint Presentation Slides. Your capability will definitely grow.
Main Takeaways:
- Understanding how product functions in different organizations and leveraging that to take the next step
- Working within a product team
- Taking core product principals and making them your own
20 Best SaaS Software to Improve Employee Engagement and Productivity.pdfXoxoday Empuls
Explore 20 HR SaaS software to engage employees and maximize their productivity. Enhance company culture and align the company's goal with employee goals.
https://blog.empuls.io/best-hr-saas-softwares/
5 Tips to Bulletproof Your Analytics ImplementationObservePoint
Your digital properties—websites, mobile apps and more—are central to your business. And your customers spend an incredible 5.6 hours per day with digital media. With all of that data to collect—and the technology to pull reports instantly—marketers like you are now able to understand their customers like never before.
But is your web analytics implementation bulletproof?
In this newly released eBook, you will learn in five simple steps how to:
Produce data that you can trust
Use free debugging tools to spot-check your implementations
Avoid common mistakes in analytics validation
The Top Process Management Software That Will Make Your 2023 GreatKashish Trivedi
Recurring work is an absolute pain. With all your responsibility, the last thing you want to do is spend your valuable time doing work that doesn’t need to be done. The answer? Process management software. But that isn’t the real issue, is it? You understand that process management software can help you increase productivity while saving you time and money. The problem is that there are tons of software options on the market. You’re likely overwhelmed with the endless products presented to you in a single Google search. This list will give you all the information you need to understand your team’s needs and ensure you make the best purchase decision.
HeyCoach is a tech interview coaching company that helps software engineers get placed in top product-based companies. The company was founded by two software engineers who were frustrated with the lack of quality tech interview coaching available. HeyCoach's mission is to help engineers get the jobs they want by providing them with the best possible coaching.
HeyCoach's Super 30 program is comprehensive and customized to each individual engineer's needs. The program covers all aspects of tech interviews, including Data Structures and Algorithms, System design, behavioral questions, and mock interviews.
In addition to its coaching program, HeyCoach also offers a number of other resources to help engineers prepare for tech interviews. These resources include practice problems and a community forum where engineers can ask questions and get help from other engineers.
HeyCoach has a proven track record of success. The company has helped thousands of engineers get placed in top product-based companies, including Google, Facebook, Amazon, and Microsoft. HeyCoach's Super 30 program is highly effective because it is tailored to each individual engineer's needs and because it provides engineers with access to the best possible resources.
If you are a software engineer who is looking to get placed in a top product-based company, then HeyCoach is the perfect coaching company for you. HeyCoach's Super 30 program is comprehensive, customized, and effective. With HeyCoach's help, you can get the job you want.
Here are some of the key features of HeyCoach's Super 30 program:
Comprehensive curriculum: The 4-month structured HeyCoach Super 30 program covers all aspects of tech interviews, including data structures and algorithms, system design, behavioral questions, and mock interviews.
Customized coaching: HeyCoach's coaching program is customized to each individual engineer's needs. This means that the program will focus on the areas where the engineer needs the most help.
Access to MAANG Professionals: The 150+ professionals from top product-based companies provide the engineers with the most up-to-date information on what to expect in tech interviews.
Practice problems: HeyCoach also offers a number of practice problems that can help engineers prepare for tech interviews. These problems are designed to help engineers improve their problem-solving skills and their ability to think critically.
Business Analytics Training Catalog - QueBIT Trusted Experts in Business Anal...QueBIT Consulting
Why use QueBIT for training? QueBIT aims to make it easy to help you find the right information. Our mission is to empower you with the training you need, so that you can apply analytic techniques with confidence. We want you to succeed and see the power in the data that is at your fingertips, so that you can make better informed decisions. QueBIT is a full-service operation, offering flexible training sessions to meet your busy schedules. Our training is presented by certified, expert, technical trainers.
QueBIT will support your training needs for all the IBM Business Analytics products: TM1, Business Intelligence, and SPSS. QueBIT Consulting, LLC is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit.
Documentation Workbook Series. Step 3 Presenting Information (Visual Document...Adrienne Bellehumeur
This booklet is part of Step 3 Presenting of the five-step documentation process (Step 1 – Capturing Information, Step 2 – Structuring Information, Step 3 – Presenting Information, Step 4 –Communicating Information, Step 5 – Storing and Maintaining Information). This booklet provides some basic tips, techniques, approaches and exercises for understanding and practicing how to produce high quality visuals in your documentation.
Knowledge as an asset has not lost momentum, in fact organizations still need proper KM tools and methods in order to reduce the risk of knowledge loss, improve collaboration, standardize best practices and so on. Problem begins when we try to solve this issues with a KM vision that was meant for a 90s-type business and not for today’s exponential organizations
This presentation showcases a proven method for KM for modern organizations developed by Wakiy, a knowledge management consultancy firm based in Lima, Perú.
2. W H I T E P A P E R
Employee Retention, Motivation &
Development
INTRODUCTION ............................................................................................................................................... 1
CAN YOU AFFORD TO HAVE UNHAPPY EMPLOYEES?.....................................................................................................1
A BETTER WAY: USING SPECIALISED SURVEY SOFTWARE ..........................................................................................1
EMPLOYEE SATISFACTION SURVEYS......................................................................................................... 3
CONDUCTING EMPLOYEE SATISFACTION SURVEYS .....................................................................................................3
WELCOME TO MUNKLECORP.........................................................................................................................................3
DESIGNING THE SURVEY ...............................................................................................................................................4
Step 1: Use a Template............................................................................................................................................. 4
Step 2: Review the Design ........................................................................................................................................ 5
Step 3: Determine the changes to be made to the Design ........................................................................................ 5
Step 4: Implement the Changes ................................................................................................................................ 6
BUILDING THE SURVEY PROJECT..................................................................................................................................9
DISTRIBUTING THE SURVEY...........................................................................................................................................9
COLLECTING RESPONSES ...........................................................................................................................................13
ANALYSIS OF RESULTS................................................................................................................................................13
Quick Review of Statistics ....................................................................................................................................... 13
Production of Reports.............................................................................................................................................. 14
Analysis of Munklecorp’s Reports............................................................................................................................ 16
360 DEGREE FEEDBACK SURVEYS ........................................................................................................... 18
WHY IS 360 DEGREE FEEDBACK USED?....................................................................................................................18
WHAT ARE THE BENEFITS OF 360 DEGREE FEEDBACK?............................................................................................18
EVALUATION OF EMPLOYEES IN MUNKLECORP ..........................................................................................................19
AUTOMATING THE REVIEW PROCESS .........................................................................................................................19
SETTING UP THE SURVEY PROJECT............................................................................................................................21
Step 1: Create the Project ....................................................................................................................................... 21
Step 2: Create Users and Relationships.................................................................................................................. 21
DISTRIBUTING THE SURVEY.........................................................................................................................................23
CONCLUSION................................................................................................................................................. 27
3. Professional Quest Employee Retention, Motivation & Development
Page 1
Introduction
This White Paper looks at how to retain, motivate and develop one of your
business’ major resources - your employees. You will see how Satisfaction
Surveys can benefit your business through higher motivation, increased
productivity and greater retention of staff, while 360 Degree Feedback Surveys
will identify opportunities for further staff development.
One of the main impediments to implementation of such surveys is the complexity
(or perceived complexity) associated with survey development, distribution and
analysis. Much of this White Paper focuses on a “real world” example showing
how a company can implement Employee Satisfaction and 360 Degree Feedback
surveys using the Professional Quest software package developed by Dipolar. As
you will see, use of a package specifically designed to develop and analyse
surveys can make the process simple and efficient.
Can you afford to have unhappy employees?
The recruitment and retention of employees is an expensive, time-consuming task.
While attracting good staff is not easy, their retention can be even more difficult.
The substantial costs associated with employee turnover is often ignored. New
employees require training and guidance, and lack the experience of existing staff.
Much of the knowledge gained by existing employees may be undocumented, and
is therefore lost when they leave the company.
One of the best ways to reduce employment costs and increase productivity is to
motivate and retain your existing staff. So how can this be achieved? Any attempt
to improve staff retention should start with an Employee Satisfaction Survey
(sometimes called an “Employee Climate Survey”). A professionally developed
satisfaction survey can be invaluable in determining what your staff do and don’t
like about their job, their work environment and the company itself.
Once you understand the problems faced and the opportunities that exist in
improving your employees’ satisfaction, you are in a much better position to
improve productivity and retain your staff. While this sounds great, there are some
practical problems to contend with. You must get a large number of people to
complete the survey, collect their responses, collate their answers and analyse the
results. This is a lot of work if you try and do it manually. While the questionnaire
can be created in a word processor, and the results could be tallied on a
spreadsheet, this is still a daunting task, requiring a lot of data entry, creation of
formulas and development of reports.
A better way: Using Specialised Survey Software
Rather than laboriously using a series of general applications to create a basic
survey and produce a few reports, the most efficient way to produce surveys is to
use a tool that has been specifically designed for the task. One such application is
Professional Quest - one of the most powerful survey design tools on the market.
Why use a specialised survey software package? The answer is very simple -
efficiency. As you will see in the examples outlined in this White Paper, a
specialised survey tool can roll the best features of word processors,
spreadsheets, database applications and HTML form designers into a single
package. Key benefits of such a package include:
4. Professional Quest Employee Retention, Motivation & Development
Page 2
Flexible content
management
Adding, removing and moving questions is very
easy, making it practical to “tweak” the survey.
Content is separated from layout, so you don’t have
to compromise on the final result because it’s “just
too hard” to change things again.
Survey specific layout
tools
Laying out more complex question types (such as
grid questions) is handled for you. You don’t need to
understand HTML (or know how to use an HTML
editor) to get a professional looking HTML survey
form. All you set are things such as colours and
column widths. Once you have a layout you like, it
can be saved as a “Layout Theme” for future use.
Access to libraries &
templates
Professionally developed questions are available
from the question library, and templates can be used
as a starting point for your surveys. This type of
content can save you hours, and assist in developing
professional surveys quickly and efficiently. You can
create your own templates and save questions to the
question library for future use.
Building of all
resources
A survey project is made up of many different files,
including Web forms, databases and processing
scripts. All these files are created for you. Every
database built is customised for a particular survey.
What would you do without this software? Manually
building a database would be very time-consuming,
and would require knowledge of database design.
Even once it is built, you would have to manually
write scripts to tie the database with the Web form.
Ready-made reports
& statistics
Forget about writing reports, coding formulas, and
developing graphs - this is all done for you!
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Employee Satisfaction Surveys
Employee Satisfaction Surveys are a great tool for determining the attitudes of
your staff. These surveys will help you capture information about general areas
within your company that need to be improved, and may indicate types of
employees (such as older employees, or employees in a certain department) who
are less satisfied than employees in general. Once identified, you can target
employee’s concerns.
Improvements in your employees’ level of satisfaction will have a direct effect on
their level of motivation and productivity. It also raises the likelihood that you will
be able to retain them, because they will be less likely to look for another job.
Simply conducting the employee satisfaction survey can increase satisfaction,
because employees feel they have a say in the company’s direction.
Conducting Employee Satisfaction Surveys
If you are considering conducting an employee satisfaction survey, you need to
plan how you are going to implement the survey. Generally, the key constraints
will be time and cost. If it is too expensive, or too time-consuming to develop, it is
unlikely that management will be supportive. Unfortunately while the benefits to
the company (which could be very significant) are difficult to quantify, the time and
cost in developing a survey is more easy to see.
So what do you need to get started, and how much is it going to cost? For a small
to medium company, the Platinum Edition of Professional Quest may be
sufficient. A single user licence starts at around $AUD1400, and supports up to
2000 responses per project (i.e. each survey you create can have up to 2000
responses). Larger organisations would use the Enterprise Edition of
Professional Quest, which comes with 5 workstation licences and can handle
unlimited responses. This edition costs around $AUD6000. If you want to put your
survey on the company intranet, or on the internet, you will need to have access to
a Web server that supports Active Server Page (ASP) scripts. This could be an
internal server, or an internet service provider’s server.
The best way to explain how an employee satisfaction survey can be developed,
distributed and analysed is to look at an example. The example below looks at
how the fictitious company “Munklecorp” went about developing their employee
satisfaction survey.
Welcome to Munklecorp
Munklecorp is a successful software development company. It has achieved
substantial growth over the previous 3 years, and has over 500 employees in
areas including development, consulting, sales and marketing. There is a feeling
within company management that there is some staff discontentment, but they are
not sure exactly why. One of the key indicators of this discontentment is the level
of staff turnover, which is nearly double the industry average. The company’s
budget for training and development has increased substantially in the last two
years, partly because of the new staff who need basic training. The company has
three major products, one of which is suffering from a lack of direction due to the
resignation of key staff who were involved in product planning.
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The company wants to run a staff satisfaction survey in an attempt to identify what
the key problems are within the company, particularly with respect to staff
turnover.
Designing the Survey
The decision was made to use Professional Quest, a specialised survey design
package, to conduct the survey. This decision was taken due to the number of
employees that had to be reviewed, and a desire to avoid the expense of a
contractor to develop the necessary ASP scripts, forms, databases and reports for
the survey.
Reports would be produced by a number of people, and on-screen analysis had to
be available to both the HR Manager and her assistant. Therefore a 5 workstation
licence of the Platinum Edition of Professional Quest was purchased for around
$AUD3500. This equated to $7 an employee, and any additional surveys that the
company wanted to do (including ongoing six-monthly employee satisfaction
surveys) could be done at no additional cost!
Step 1: Use a Template
The HR manager looked at the various templates available within the Professional
Quest Designer. Templates are split into various categories and one category,
“Human Resources”, had a number of templates that would be suitable for
Munklecorp to use as a basis for their survey.
Professional Quest allows templates to be saved as new design files. The
template forms the foundation of the survey design, but the design file may then
be changed to suit the purpose for which is has been created.
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Step 2: Review the Design
The questionnaire design is shown in the Questionnaire Structure Window. The
questions are shown in a “tree-like” structure which mimics the structure of the
questionnaire itself. If a question is highlighted in the structure window, the
properties for the question are shown in the property sheet window.
Pressing the preview button at any time will show a preview of the questionnaire
form. This HTML preview is generated dynamically based upon the current content
and layout settings for the questionnaire.
Step 3: Determine the changes to be made to the Design
The HR Manager liked the basic survey, but needed to make a few changes so
that the survey suited her exact requirements. The following changes were
needed:
1) The list of departments had to be updated to match the departments in the
company. The company has the following divisions: “Customer Service”,
“Finance”, “Sales & Marketing”, “Research and Development” and “Human
Resources”. The divisions should also appear in a drop-down list, rather than
being shown as radio buttons.
2) The question about type of employee (question 2) was redundant and
needed to be removed.
3) A new call logging system had been recently implemented in the customer
service section of the business. The HR Manager was interested to know
what effect this system was having on staff in this section, and she wanted to
ask some additional questions about the system and its effect on job
performance. Only customer service staff needed to be asked these
8. Professional Quest Employee Retention, Motivation & Development
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additional questions - staff from other sections should not see the questions.
The call logging questions would need to be on their own page so that this
page can be skipped for those people in divisions other than customer
service.
4) Being an IT company in a shaky IT environment, the HR Manager was
particularly concerned with what employees thought about their job security
and the future of the company. She wasn’t sure exactly what to ask, and was
hoping to find something in the question library that is supplied with the
software.
5) Munklecorp branding (logo etc.) would be needed on the questionnaire.
Many of these changes are quite simple, but would cause you major headaches if
you were designing the questionnaire manually. They would affect all areas of the
design, including the form layout, database structure, and the ASP scripts. The
change discussed in point 3 would also be particularly tricky because the
questions about the call logging system were only to be shown under certain
circumstances (requiring more complex scripting).
Fortunately, the changes are straightforward in Professional Quest, with most of
the work done for you.
Step 4: Implement the Changes
The list of departments were changed in the software by simply selecting the
department question, then making changes to the question’s properties in the
Property Sheet Window. The HR Manager went to the format tab, changed the
number of values required to five, and the “Use lists instead of buttons” checkbox
was checked. She then moved to the values tab and entered the appropriate text
for each division in the value items.
The position held question could be deleted by simply selecting the question on
the structure window and pressing the delete key.
The requirement for call logging questions that are visible only to customer
service staff is an example of “flow control”. The HR manager wanted to achieve
the following flow within the questionnaire:
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To achieve this type of flow, the call logging questions were set up by the HR
manager in a separate page. All that was then needed was to set up the “page
branching” flow in the Flow Control Manager. This flow would hide the page unless
the respondent had indicated they were in the customer service division.
All scripting that is required for flow control is automatically generated by the
software. Page branching details can be read like a sentence, making it easy to
confirm you have entered the correct details. The flow entered by the HR manager
reads:
“Hide Page Call Logging System whenever question Department you work in is
equal to one of Finance, Sales & Marketing, Research & Development or Human
Resources.
Job security questions were loaded directly into the questionnaire by the HR
manager from the question library. Once added, the questions were customised
to suit her needs. The question library is a great source of professionally
developed questions. It is also a repository for new questions that you have
created and want to use in later surveys.
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The final change that had to be made to the survey was to change the layout to
suit the Munklecorp branding. The HR manager wanted to include the company
logo, and ensure that the survey used a colour scheme that was similar to the
corporate web site.
Formatting can be accessed directly from the toolbar along the top of the preview
window, making it easy to change general layout, fonts, spacing etc. and then
instantly see the effect on the questionnaire.
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The HR Manager was so pleased with the result she saved it as a layout theme so
that the same layout could be applied to future surveys instantly.
Building the Survey Project
The survey design is like the blueprints to a house - blueprints aren’t the house
itself, they are merely the plans that can be used to build the house. Once the
design was complete Munklecorp’s HR manager used the Professional Quest
Project Manager to build a project based upon the design she had developed.
All she had to do was name the project, and select a location to create the files -
the software did the rest. Behind the scenes an Access database was created with
a database structure built around the contents of the survey together with other
files needed to distribute and analyse the survey.
Once built, the survey project is automatically opened in the Project Manager,
ready for distribution.
Distributing the Survey
Manual distribution of a survey can be a laborious task. The amount of work
required is surpassed only by the amount of work posed by the collection and
collation the responses. The use of software drastically reduces the amount of
time and effort required. Professional Quest has a large number of distribution
12. Professional Quest Employee Retention, Motivation & Development
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methods available, including network responses kiosks, Email questionnaires and
paper-based forms.
Munklecorp’s HR manager wanted to use the most advanced and feature-rich
method of distribution - a Web questionnaire hosted on a Microsoft-based Web
Server. This method of distribution allowed her to use validations (such as
mandatory questions) and other advanced features such as flow control.
When building an ASP Web page, Professional Quest provides a lot of flexible
options, but as a general rule, the defaults can be used. These standard settings
were fine for the Munklecorp survey. The only thing changed by the HR manager
were the publishing details. By including these details, the HR manager could
have the survey scripts and associated files loaded directly onto the Munklecorp
web site once they were created.
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The publishing settings were saved so that all future surveys for Munklecorp could
be easily set up to automatically load onto the Munklecorp corporate Web site.
Professional Quest supports the saving of multiple settings files, which is useful
when a company has more than one Web location.
Professional Quest can upload all distribution files automatically using the inbuilt
FTP tools.
A distribution log is automatically produced to explain exactly what files were
created, and how they should be distributed. If automatic publishing is chosen, the
log will confirm whether or not publishing was successful.
The Munklecorp employee satisfaction survey web page was named
“empsat.asp”. The HR manager wanted to announce the survey and provide her
employees with a link. She created a simple Email in her standard Email package
and sent it to all employees.
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The Email said the following:
Hi,
Munklecorp prides itself on being a great place to work, and we are keen
to ensure you are happy with your job and work environment. We would love
to get your feedback so that we can correct any areas that you feel need
improvement. To answer the survey, click the following link:
http://www.munklecorp.com/surveys/empsat.asp
The survey is completely anonymous, and we appreciate your candour in
answering it. If you have any questions please call me directly on
extension #6523.
Regards,
Christine Black
HR Manager
When an employee clicked on the link, their browser was opened at the first page
of the survey, and they could enter their responses.
The NEXT button at the bottom of the page allowed them to move through the
survey pages. On the last page of the survey they were provided with a SUBMIT
button to submit their responses.
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Collecting Responses
The responses entered into Munklecorp’s survey were automatically saved into
the database on the Web site. The collection of the responses was simply a case
of the HR manager downloading the responses from the Web site and importing
them into her project.
The files to be collected can be downloaded directly from the Web site and
imported into the project automatically. There is no need to reset the files on the
Web site - the system automatically tracks the responses that have been loaded
into the system, so
there is no chance
of a double-up of
responses.
Once imported, the
data is ready for
analysis.
Analysis of Results
The HR manager planned to run the survey for two weeks, but she was keen to
look at the results after the first day. One of the great features of computerised
survey software is the ability to calculate statistics at any time during the running of
the survey - no need to wait for manual collation of data!
Quick Review of Statistics
The HR manager browsed the results of the employee satisfaction survey in the
Analysis tab on
Professional
Quest’s Project
Window. By
clicking on a
particular
question, she
could immediately
see the results for
the question. The
results could be
viewed as
numerical data or
as a graph.
She used the
“quick print”
feature to print a
couple of graphs
straight to the
printer for
management to
review.
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Production of Reports
Professional Quest has a range of reports that can be produced at any time, and
the ease with which they can be printed means that it was feasible to start looking
at the data immediately. Report settings can be saved so that the reports could be
re-run when all the data was collected.
The reports that are available in the software include:
Results Sheet
The questionnaire results sheet report prints the raw
responses for the questionnaire. It has various
options, including the ability to filter what questions to
show and what responses to include.
This report should be used when you want to look at
the individual responses to questions in the
questionnaire, either on a respondent by respondent,
or question by question basis.
Statistical Analysis
The statistical analysis report shows statistics and
graphs for one or more questions in the
questionnaire. The statistics and questions to show,
together with the responses to include, are all
configurable.
Value Range
The value range report provides a quick statistical
view of the questionnaire data. It is designed to be
compact and easy to print. If you wish to choose
specific statistical information, specific questions, or
show graphs, you should use the statistical analysis
report instead.
Saved Statistics
Report
Saved statistics include advanced statistics such as
cross-tabulations. The saved statistics report prints
one or more of the custom statistics that have been
set up in the system. The format and content of each
saved statistic is very customisable. The report
includes all formatting that has been set up for each
statistic, so this report has the most flexible layout
and content of all the statistics reports.
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Dual Range Analysis
Dual range questions are not currently being used by
Munklecorp, so this report is not needed. Generally
dual range questions contain both a performance
and an importance score for each question. This
report graphs both ranges and performs analysis on
the gap between performance and importance.
Respondent Listing
If a questionnaire has respondent logins, this report
can list respondents who have and have not
answered the questionnaire. This can be beneficial in
tracking down the respondents who are yet to
answer the questionnaire. Munklecorp is not using
logins and therefore does not need this report.
This is just a sample of the reports available. A complete listing of reports is
available from the Workspace tab in the Project Window.
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Analysis of Munklecorp’s Reports
After the first week, around 1200 responses were collected from Munklecorp’s
employees. The HR manager produced some initial reports to get an indication of
the responses that were being made to the survey questions.
The first report she produced was the Value Range Report, because it would give
her a quick idea of the answers to each of the questions in a very concise manner.
A number of very
useful findings were
made from this
report. For example,
staff in the customer
service area were
asked about the new
call logging system.
There had been
some anecdotal
evidence that the
system had greatly
improved efficiency.
This was confirmed
by the initial
response to the
questions about the
system in the survey.
For example, only
around 10% of
customer service
staff disagreed that the call logging system improved their ability to answer
questions.
The questions about the call
logging system were only relevant
to the customer service staff. The
HR manager had implemented flow
control to ensure that other staff
were not asked these questions.
The value range report clearly
indicated that these questions were
skipped by 1261 respondents.
These were the respondents from
other departments.
The next report produced was the
Statistical Analysis Report. The
board of Munklecorp found this
particularly beneficial because it
show the results in a graphical
format, which was easier to
understand. A couple of pages from this report are shown below.
19. Professional Quest Employee Retention, Motivation & Development
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The final report generated by the HR manager at this stage was a Saved
Statistics Report. This is
the most flexible report in the
software, and allows a high
degree of customisation and
a variety of statistics.
For example, the HR
manager wanted to analyse
all the stats relating to the
call logging system in a
single statistic.
Using a multiple question
statistic, she was able to
see all the statistics for the
call logging system.
In addition, she chose to
create two views for the
statistic – a tabular view (for
easy viewing of the actual
percentages) and a chart
view (for a more visual
representation of the
statistic).
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360 Degree Feedback Surveys
You can use 360 Degree Feedback Surveys for assessment of employees. The
name "360 degree feedback" reflects the many directions that information is
provided from using this style of evaluation. You can think of the person being
assessed as being in the middle of a circle, with their peers responding to the
survey from 90 degrees, direct reports from 180 degrees, internal customers from
270 degrees and supervisors from 360 degrees.
360 degree feedback differs from normal evaluations in that the feedback comes
from many sources, providing a more balanced evaluation that is usually more
accepted by review subjects as fair and objective.
Why is 360 Degree Feedback Used?
360 degree feedback is a method of assessment that can enrich an organisation's
human resources through the identification of individuals' personal development
needs, improved feedback and teamwork, and better career development. The
end results include improved customer service and a better "bottom line".
When it comes to evaluating their employees, executives find that accurate
feedback can often be very difficult to get. People tell them what they think they
want to hear, rather than what they need to hear. This is where 360 degree
feedback can help - because the feedback comes from multiple sources and
comes anonymously, it provides executives with exactly what they need: frank
evaluations.
What are the benefits of 360 Degree Feedback?
Using 360 degree feedback questionnaires can benefit all parties involved in the
process. Some of the key benefits to stakeholders in the 360 degree feedback
process are as follows:
Benefits to the
Individual
1) Process helps individuals understand how others
perceive them
2) Personal development needs are revealed
3) Feedback is essential for learning
4) Individuals can better manage their careers and
performance
Benefits to the Team
1) Increases communication between team
members
2) Supports teamwork by involving team members in
the development process
Benefits to the
Company
1) Better career development for employees
2) Promote from within
3) Improves customer service by having customers
contribute to the training
4) Drives training
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Evaluation of Employees in Munklecorp
Employees were evaluated in Munklecorp every six months. A paper-based form
was filled out by each employee and by their manager. A meeting was held by
each manager to go through the review and the HR department was provided with
a recommendation by the manager for any increase in the staffmember’s
remuneration.
The HR manager was frustrated by this system, because it had the following
limitations:
1) Once a review was completed, it was “filed” and not used again.
2) The review was only used for remuneration, and apart from getting “hit over
the knuckles” for poor performance, staff did not get any other feedback from
the process.
3) The process was not used to determine development needs for staff -
training programs were very “ad-hoc”, and were not linked in any way to the
issues uncovered in the review.
4) The whole process was laborious and time-consuming.
5) Managers reviewed staff, but there was no evaluation of managers by staff.
6) Any analysis of the results was very limited because of the manual nature of
such analysis.
Automating the Review Process
The 5 user Platinum licence included a 10 Review Subject 360 degree feedback
licence (i.e. 10 people could be reviewed in each project created). Further review
subject licences could be purchased from Dipolar for around $AUD50-$AUD100
per review subject.
The HR Manager
was very excited
by the prospect
of using
Professional
Quest to
automate the
review of
Munklecorp’s
staff. There was
a great
opportunity to
perform more
accurate and
thorough
evaluations, and
to use the
information
gained to
improve staff
22. Professional Quest Employee Retention, Motivation & Development
Page 20
through ongoing development programs. Her first task was to prepare the survey
that was to be used. Rather than use the
outdated questions that had been used by
Munklecorp for years, she chose instead to
use one of the professionally designed
templates available within the software.
Changing the look of the survey was easy,
because the HR manager saved the “look”
that was created in the staff satisfaction
survey as a Layout Theme.
Transforming the layout of the template was
as simple as choosing the new theme.
Once the theme was chosen, all the layout
settings contained in the theme, including
fonts, backgrounds, and the Munklecorp logo,
were applied to the survey.
The result was as follows:
All that was left to do from a design point-of-view was to change some of the
question text, add a few demographics questions, and change the introductory text
at the beginning of the survey.
It took no more than 30 minutes for the HR Manager to create her first 360 degree
feedback survey, customise it, and be ready to create the survey project.
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Setting up the Survey Project
Step 1: Create the Project
The initial setup of the survey project was exactly the same as it was for
Munklecorp’s employee satisfaction survey. A project was created in the
Professional Quest Project Manager based upon the design file that had been
created by the HR manager.
Step 2: Create Users and Relationships
Once the project was created, the HR manager needed to set up “users” within the
project. Each of these users would have a login to allow them to respond to the
survey. Non-360 degree feedback surveys may optionally use user logins (for the
staff survey they were not used, however). For 360-degree feedback surveys, user
logins are mandatory, because it is important to know who is completing a review
(i.e. a review can not be anonymous).
Professional Quest can import user data and relationships from a delimited text file
(such as a comma or tab delimited file). Munklecorp’s HR system could provide
most of the information they needed on each user, including employee number,
name, Email address, department and who each person reported to. The HR
manager pulled this information into a spreadsheet to do some final tweaking of
the data (the HR system was notorious for being out-of-date so some manipulation
of the data was necessary).
The spreadsheet looked as follows:
A tab-delimited file was saved from this spreadsheet, and the file was imported
into Professional Quest through the respondent import window.
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By providing the details of the relationship types to be created, the HR manager
has simplified the creation of relationships between respondents – Professional
Quest will create the relationships automatically.
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Distributing the Survey
The creation of the ASP scripts and the placement of these files on Munklecorp’s
Web site was the same as with the employee satisfaction survey. The big
difference between the two surveys was that the 360 degree feedback survey had
logins, whereas the staff satisfaction survey did not (i.e. it was anonymous). The
HR manager couldn’t just send out a general Email containing the link to the
survey, because anyone who had to respond to the survey would need to know
their login ID and password.
Fortunately Professional Quest’s powerful Email system made it possible for the
HR manager to send out personalised Emails to everyone who was to participate
in the review process. Each participant could be referred to by name, they were
provided with a list of the people they were to review, and they were even provided
with a personalised link that would automatically log them in to the survey!
Invitations can be designed in Professional Quest. The text can be customised,
and integration symbols can be used. Each symbol is replaced by the
appropriate piece of information (the recipient’s name, for example) when the
Email is sent. The invitation text that was created for Munklecorp is shown below.
Each invitation is automatically sent out as a separate Email message. Each
recipient’s Email message is personalised.
For example, one of the staff received the following Email message:
26. Professional Quest Employee Retention, Motivation & Development
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When the recipient of the Email message clicked on the link to the survey, they
were automatically logged in to the survey, and they were shown a list of all the
reviews that they had to perform.
A survey had to be completed for each of the people they were meant to review
(including themselves, if applicable).
27. Professional Quest Employee Retention, Motivation & Development
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Collecting Responses
Responses were collected in the same manner as the staff satisfaction survey.
Periodically the HR manager would get the system to collect the latest results from
the Web server. One of the benefits of using logins is that the system knows
exactly how many responses you are expecting to receive. It is therefore possible
to calculate the current response rate for the questionnaire, and for individual
departments within Munklecorp.
The HR manager regularly sent an Email out to staff indicating what the current
response rates from each department to create a level of competition between
departments for survey completion. She found that this improved response rates
significantly.
Analysis of Results
The HR manager found that the analysis she could perform on the reviews was
significantly more informative and flexible than the analysis she had done in the
past. Professional Quest features a number of customisable 360 degree feedback
specific reports including:
Detailed Subject
Review
This report is similar in format to the Value Range
Report. The major difference is that one report is
printed for each review subject. The ratings given by
each of the third parties who reviewed the subject are
shown. The subject’s own rating choices are
highlighted so that a comparison can be made
between the subject’s rating and the ratings given by
the third parties.
In the example above, we see that the subject agreed
with the statement, whereas three of their reviewers
slightly disagreed with the statement. This
demonstrates how this report can indicate both the
subject’s answers to a question, and compare with all
responses entered by other individuals.
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360° Analysis Report
This report consolidates the ratings provided by third
parties into a single rating that can be compared with
the subject’s self-assessment. The report features
colour-coded graphs that make it easy to see poor
ratings, and the discrepancies between the ratings,
simply by “skimming” through the report.
Subject Gap Analysis
This report shows the gap between each review
subject’s performance in different competency areas,
and the organisational norms for these competencies.
Each review subject’s training needs can also be
shown in a ranked list based upon their rating.
Review Listing
The review listing report makes it easy to produce a list
of outstanding reviews. You can also produce a list of
all reviews, allowing you to see the progress of the
review process (with regards to how many reviews
have been completed).
User Relationships
Report
The user relationships report is a simple report that
lists the relationships between subjects and third
parties. This can be used as a checklist to ensure you
are happy with the relationships that have been set up
prior to publishing the questionnaire and inviting
people to enter reviews.
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Conclusion
Automated survey design and analysis tools can provide a cost-effective method
of improving your employee’s motivation and performance. Employee
Satisfaction Surveys are a simple yet effective method of discovering problems
within a company. Positive improvements can be made by rectifying the problems
that have been discovered.
Development and training of an employee can be beneficial to both the employee
and the company. Using 360 Degree Feedback Surveys, developmental needs
can be determined, and issues can be identified that may otherwise go unnoticed.
Dipolar’s Professional Quest survey design, distribution and analysis package can
develop surveys of any type, including the surveys mentioned above. It provides
all the tools you need to get an online survey on to the your company intranet or
on the internet, and features powerful analysis and reporting. The time saved and
the information collected using the software easily justifies its cost.
Contact Dipolar Pty Limited at http://www.professionalquest.com for further
information.