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1. Performance
Gap Analysis
Techniques
Your Company Name

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Agenda
2
Guest Check
(9:00am to 9:30am)
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Files Distribute
(9:30am to 10:00am)
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Break - Time
(10:30am to 11:00am)
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Opening
(8:30am to 9:00am)
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How do we
do that?
What do we
need to do to
get there?
Gap Analysis Overview
3
Gap analysis
Current State
Where are we
now?
Desired State
Where do we want
to go?
Basic Process For Gap Analysis

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Gap Analysis Procedure
4
Current Realty
4th Q Goal
3rd Q Goal
2nd Q Goal
1st Q Goal
Your
Goal
Time Frame

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What Do We Do To Get There?
5
Answer _>Yes Answer _>N/AAnswer _ No
Provide
Evidence
No Action
Required
Remedial Action
Should Be Taken
You must be able justify
why this question is not
applicable
Answer To Each Gap Analysis
Question

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How Do We Do That?
6
STEP1
Gap Identification
Cause
Investigation
Select Action
STEP 4
Standardize And Plan
Continuous Improvement
STEP 3
Study The Result
STEP 2
Action Implementation
A
B
C
Plan
Act
Check
Do

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GAP Analysis Graph
7
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Potential Performance
Diversification
Product Development
Market Growth
Market Penetration
Actual Performance Low
High
Risk
Revenue
Time
GAP
Analysis

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Current State Analysis Company's Mission
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Company Mission 01
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Company Mission 02
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Company Mission 03
Company’s
Mission

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9
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Goal 1 Goal 2 Goal 3
Current State Analysis Company Goals

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10
25%
10%
15%9%
10%
31% Competitor 1
Competitor 2
Client’s share
Competitor 5
Competitor 4
Competitor 3
Current State Analysis -Our Market Share

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11
0
10
20
30
40
50
60
Competitor 1 Competitor 2 Competitor 3 Competitor 4 Competitor 5
Q1’ 2017
(Sales In millions)
Revenue
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Profits
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Cash Balance
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Current State Analysis -Financial Comparison

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Current State Analysis- Revenue Versus Target
12
ACTUAL TARGET
1 KPI 1 16 18
2 KPI 2 10 15
3 KPI 3 18 20
4 KPI 4 4 7
5 KPI 5 15 20
6 KPI 6 16 19
Actual vs Target Value (in %)
18
15
20
7
20
19
0
5
10
15
20
25
KPI 1 KPI 2 KPI 3 KPI 4 KPI 5 KPI 6
Actual Target

13. The Basic Idea On The Business Gaps
Can be analyzed by asking some specific questions, such as:
What exactly is the gap?1.
What are the consequences of the gap?2.
What is timing?3.
Who is responsible?4.
What are the option?5.
What are the cost?6.
Basic Gap Analysis Chart
13
Once all possible reasons for a gap are known, studied, and the root cause recognized, then
suitable actions can be identified to remove, fill or mitigate the gap

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Gap Analysis Template
14
Business
Requirement
Describe Existing
Situation
Gap Between
Existing & New
New Capabilities
Needed To Reduce
Or Eliminate Gap
Issues & Risks

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Fit Gap Analysis
15
Competency
skills
1 2 3 4 5
Gaps
Intellectual
Poor Fit Marginal
Fit
Acceptable
Fit
Good Fit Excellent
Fit
Analytical
Problem Solving
Innovation
Strategic
Vision
Commercial
Awareness
Clear Written
Communication
Technological
Orientation

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Gap Analysis Template
16
Strategic Objective Current Standing Deficiency Action Plan
Gap 1
Gap 2
Gap 3
Gap 4

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Skills Gap Analysis Template
17
Programs Top
Management
Middle
Management
Schedulers
Mfg. Prod
Engineer
Facility
Planners
Production
Supervisor
Set Up
Operative
The Building Blocks Of Learn Mfg.
Managing The Learn Factory
Planning Learning And Managing
Rapid Set Up
Scheduling Strategies
Inventory Record Accuracy
Peak Performance Teams
Common Senses Six Sigma
Root Cause Six Sigma
Management Problem Solving
Plant Layout For Learn Mfg.
Work Cell Design
High Reliability Maintenance

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Growth Share Matrix
18
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A B E
C
D
High
High
Low
Low
RelativeMarketGrowthShare
Relative Market Share

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Ansoff Product Matrix
19
Market
Development
Diversification
Product
Development
Market
Penetration
Markets
Product & Service
NewExisting
Strategy 5
Strategy 4 Strategy 6
Strategy 7
Strategy 8
Strategy 3
Strategy 2
Strategy 1
Strategy 5
Strategy 4 Strategy 6
Strategy 7
Strategy 8
Strategy 3
Strategy 2
Strategy 1

20. Gap Analysis Tool- Servqual
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Responsiveness
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Tangible
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Empathy
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Reliability
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Assurance

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Servqual Model
21
Word Of Mouth Communication
Management Perception of
Customer Expectations
Personal Needs Past Experience
Perceived Service
Service Delivery
Service Quality Specifications
External Communication
to Customers
Expected Service
Customer
Provider
GAP 1 GAP 2
GAP 3
GAP 5
GAP 4

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Calculation of Servqual Scores
Calculation of SERVQUAL Scores
Dimension Statement Expectation Score Perception Score Gap Score
Average For
Dimension
Tangible
1
2
3
4
Reliability
5
6
7
8
9
Responsiveness
10
11
12
13
Assurance
14
15
16
17
Empathy
18
19
20
21
Unweighted Average SERVQUAl Score:
22

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Gap Analysis Tool- SWOT Analysis
23
S
Strength
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Weaknesses
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T
Threats
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Opportunities
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SWOT
Analysis

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24
Manpower
Method
Material
Maintenance
Mother Nature
Machinery
Effect
Gap Analysis Tool- Fishbone Analysis 6 MS

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Gap Analysis Tool- Mckinsey 7S
25
Strategy
Structure
Style
Staff
Skills
Systems
Shared
Values
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26
Work
People
Informal
Organization
Informal
Organization
Strategy
Transformation Process
Output
Organization
Group
Individual
Input
Environment
History
Resources
Gap Analysis Tool- Nadler Tushman Congruence Model

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27
Icons For Performance Gap Analysis Techniques

28. Additional
Slides

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Vision & Mission
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Vision
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Mission
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Goal

30. 30
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Target Audiences
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Preferred by many
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Values client
ABOUT
US

31. Our Team
John Parker
Editor
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Tom Torres
CEO
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Anita Parker
Web designer
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32. 32
Coffee Time
(10:00-10:15AM)

33. 33
Focus on Quality
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attention.
Trust & Sincerity
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Commitment & Dedication
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attention.
Main Goals

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Comparison
34
Facebook users
vs
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40%
Male
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60%
Female

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Financial
35
50%
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85%
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25%
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65%
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36. 36
The GREATEST SUCCESSES
come from having the freedom to
fail.
Quotes
Mark Zuckerberg
CEO Facebook

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Dashboard
37
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0%
50%
100%
25%
0%
50%
100%
75%
0%
50%
100%
50%

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Location
38
Canada
40%
Africa
20%
Russia
70%
50%

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Timeline
39
Start Finish
2014
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2015
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2016
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2017
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Post it
40
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41. NEWSPAPER
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Breaking News
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Puzzle
42
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0304
01

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Target
43
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Circular
44
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01
02
03
04
05
06
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Venn
45
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Your company's technology
Your company's
desirable customer
Your company's type
of business
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your audience's attention.

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Matrix
High
Low
High Low
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46

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Mind map
47
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48. Lego
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49
40%
Silhouettes 1
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60%
Silhouettes 2
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Silhouettes

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Hierarchy
50
CEO
Marketing Head HR Head Finance Head
Team Leader
Staff
Asst. Manager Team Leader
Staff
Staff
Staff
Staff
Staff

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Magnifying Glass
www.company.com
51
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01
02
03
04
05

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Funnel
52
02
03
04
05
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53. Our
Charts

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Bar Graph
54
58
90
0
10
20
30
40
50
60
70
80
90
100
Actual Target
Sales growth in 2016
(in Percentage)
32%
38
80
0
10
20
30
40
50
60
70
80
90
100
Actual Target
Sales growth in 2017
(in Percentage)
42%

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Area Chart
WWW.COMPANY.COM
55
0
10
20
30
40
50
60
70
80
90
100
DecNovOctSepAugJulJunMayAprMarFebJan
InPercentage%
Financial Year 2016
Product 01
Product 02

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Stock Chart
56
0
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60
70
0
20
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60
80
100
120
140
160
05-01-2017 06-01-2017 07-01-2017 08-01-2017 09-01-2017
Volume
Volume
High
Close
Low

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Scatter Chart
57
5
15
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9
17
15
10
13
18
0
5
10
15
20
0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50%
DollarinBillions
Sales in Percentage

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Clustered Column - Line
58
Product 01
Product 02
Product 03
SalesInPercentage(%)
0
20
40
60
80
100
2014 2015 2016 2017Q1 Q2 Q3 Q4
FY 2017

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Stacked Column
59
30 40 60 80 100 120 140
180 200
80
110
140
170
206
230
260
270
370
0
50
100
150
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250
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350
400
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500
550
600
FY 01 FY 11 FY 12 FY 13 FY 14 FY 15 FY 16 FY 17 FY 18
In Years
Product 01
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Product 02
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Dollars (In thousands)

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Radar Chart
60
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04-01-2017
05-01-2017
06-01-201707-01-2017
08-01-2017

61. 61
Address:
# street number, city, state
Email Address:
emailaddress@123gmail.com
Contact Number:
0123456789
Thank You