1. TM
Software | Consulting | Analytics
Company & Technology Preview
www.workwaresystems.com
August, 2011

2. Workware Systems Inc.
 We perfect analytical and investigative processes in subject matter
areas such as fraud detection and identity theft investigations,
counterintelligence assessments, automated intelligence collection,
incident management, document digitization and search, so that our
customers can increase productivity and reduce costs
 We specialize in workflow / collaboration, data management,
and data analytics
 We support innovation and best practice in Case Management
 We make information manageable and actionable
 To be fast and efficient we use our agile platform, WorkwareOne™,
which runs in the Cloud, or appliance, or in a commodity computing
cluster, or virtualized on a data center server (or any combination thereof)
 We do not disrupt existing systems
 We deliver the highest quality solutions at the most efficient cost in
the least amount of time—we use Agile Methods on our Agile
Platform to achieve these goals
 We use our proven Engagement Model that is fact-based, rigidly-
structured (in our approach), fast-paced, and problem statement
driven
 Our product is our capacity to think, to solve, and to quickly deliver
great collaboration solutions on a resilient and adaptive platform
© Workware Systems Inc. 2011 Proprietary Information 2

3. Agile Enterprise-wide Solutions
Workware Systems delivers phase-deployed, one-of-a-kind,
agile enterprise solutions anchored around Workflow /
Collaboration, Data Management and Data Analytics
Workflow /
Workflow / Collaboration – we ensure internal collaboration and
workflow are actionable, and we integrate these outcomes into Collaboration
existing systems and processes, as well as new ones. We make
the results of these functions accessible and shareable across the
enterprise (any location, always on) allowing for human
interpretation and learning
Data Management – we deliver compelling capability allowing Data Data
the enterprise to manage the entire data lifecycle including Analytics
indexing, storage, search, retrieval, and retirement
Management
(as necessary) of new and existing data
Data Analytics – we build customized solutions to conduct
complex data analysis across different domains and stakeholders,
and we build solutions that make large data sets useful and
relevant  Task list assignment
 Workflow management &
We put into place management cost reporting so operational
tasking can be measured, tracked, reported and improved
alerts
 Management reports
We develop these solutions with a high degree of client  Escalation & approvals
involvement and with the highest quality commitment on the part
 Integrated document
of our team of subject matter experts
management & search
© Workware Systems Inc. 2011 Proprietary Information 3

4. An Advanced Web 2.0 Architecture
 Language
 Java
 Considering Scala
Dynamically Loaded
 Clustering
 Modified Cassandra
 Persistence
 Layer for sets & vectors
 Object mapping layer with a
Incorporated Technologies: Java persistence API &
• Java Implementation with APIs
• Cassandra non-SQL data store provides dynamic object capability
scalable and redundant persistence
• Vaadin / GWT provides HTML-5 based web
and mobile user interfaces
 Unstructured search
• Proprietary components used for parsing and
stemming of unstructured data
 Analytics foundation
Design goals:  Access management
Incremental scalability  Data management
Inherent redundancy  Workflow execution
Schema resilience
 WebGL / HTML 5-based UI
© Workware Systems Inc. 2011 Proprietary Information 4

5. Power of Bite-Size Solutions
 Workware Systems utilizes an Search, Set
&
enterprise-wide Common Resilient Association
Data Management strategy comprising Workflow
of new data (incidents, reports,
Common
collected information) and Resilient
Data
incorporated legacy data (physical
records, digital artifacts, existing
systems)
 Meets all users’ requirements through
continuous iteration and improvement
 Allows for enterprise-wide search and
“For too long, we have witnessed
association runaway projects that waste billions of
 Makes information actionable, dollars and are years behind schedule.
processes repeatable, and results By the time these projects launch—if
they launch at all—they are obsolete.”
measurable
– Vivek Kundra, Federal CIO
CIO Council September 2010
© Workware Systems Inc. 2011 Proprietary Information 5

6. Capture Complex Nested Data & Processes
 The real world can rarely be modeled with a
simple set of forms and workflows
 Skilled knowledge workers work with
complex collections of information
 Although there may be some useful simple
workflow processes, often it is the
interaction between elements of these
collections and their consistency which are
critically important
 WorkwareOne’s simple, yet comprehensive,
presentation of these complex collections of
data and processes is the key to a successful
solution
 The data model processes must be able to
quickly evolve as requirements evolve
 Hard coding a comprehensive application is
better than an overly simplistic solution
based on folders of forms and linear
workflows, but is expensive and slow to
adapt when requirements change
© Workware Systems Inc. 2011 Proprietary Information 6

7. Agile Methods + Agile Platform = Agile Solutions
 Incident Management & Response
 Agile Adaptive Case Management Solutions
 Fraud & Identity Theft Investigation
 Document Storage & Unstructured Search
 Automated Real Time Data Collection &
Reporting
 Text Data Mining & Predictive Analytics
Software | Consulting | Analytics
 Regulatory Compliance Applications
 Open Source Intelligence Collection
© Workware Systems Inc. 2011 Proprietary Information 7

8. What We Offer as a Single Solution
1. Adaptive Case Management System
 A complete package for managing collaboration and workflow within
the enterprise
 Flexibility of a custom solution at a COTS price
 Resilient to change, when enterprise requirements change
2. Common Resilient Data Repository
 Securely manage, store, and search ALL files, documents, case material
within the enterprise
 Easily integrate all data sources; internal and external
 Comprehensive, Case-specific access controls “Whereas information
 Accessible anywhere, on any device (web, pad, smart phone) enters the intelligence
 Near unlimited scalability and built-in redundancy machine by source, it has
 Very low-cost hardware and software footprint to leave it by subject; it is
3. Advanced Data Collection & Collaboration Platform this changeover inside
 Automatically collects and updates the repository with a variety of the machine that causes
manual and automatically retrieved data as those data change
all the difficulty.”
 Manage the collection and case process in a single integrated system
 Collaboration within enterprise teams to share, update same cases, – R.V. Jones, Assistant Director, Royal
Air Force Intelligence Section during
and synchronize collection changes
World War II
© Workware Systems Inc. 2011 Proprietary Information 8

9. Adaptive Case Management
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10. What is a Case?
• A Case is a managed collection of information
• A Case can be used to support an investigative
process, study an individual or group, follow up
on an incident or set of incidents, or accomplish
many other analytical and operational activities
• Cases contain both structured and unstructured
data and can be conducted through both manual
and automated processes
• Forms, workflows, automated processes, and
other aspects of a Case are controlled by the
Case’s type
• Each Case is an optimal mix of formal and ad hoc
actions for each activity
• Each Case and artifact has its own access
management controls. Read, write, and manage
permissions can be set for both roles and
individuals
Common Resilient Data
• A complete audit log is maintained for each Case
and contains every change made to the Case Repository
data and access controls during its lifespan
© Workware Systems Inc. 2011 Proprietary Information 10

11. Structured / Unstructured Processes & Data
Unstructured • We support innovation and the development of
Structured
best practices not a one-size-fits-all approach to
Case Management
• Consistent use of best practices leads to
improved outcomes
• Users don’t need process maps—structured and
unstructured processes can be supported
concomitantly in a Case
• In most Cases, some step-specific data will need
to be recorded (e.g. basic forms, memos, or
forms with several fields)
• Automated background process to
independently assess compliance with internal /
external rules and policies at key points in
managing a Case
• Warnings of non-compliance are issued, and
when non-compliance is serious, the Case
progress is blocked pending a remedy for the
deficiency
© Workware Systems Inc. 2011 Proprietary Information 11

12. Complex Case Processes
• Cases can be simultaneously
updated by users (including
users in the field) or
automated processes
• Cases are dynamic entities
• Non-users can receive Case
data and can submit Case data,
subject to set rules and
processes
• Cases can be associated with
each other, branches created,
and consolidated
• Search across all Cases
• Redaction for external
reporting
• Reports, dashboards, and Case
cost accounting are integral to
all stages of Case processing
© Workware Systems Inc. 2011 Proprietary Information 12

13. Web-based User Interface
Case & Repository-wide Case Collection
Search
Roles & Task Assignments Cost Accounting
& Stats
Calendaring
Reporting Statistics
Common Resilient Data & Scheduling
Repository
Geo-Spatial Case Details
Access Controls
© Workware Systems Inc. 2011 Proprietary Information 13

14. Extensive Case Management Support
System Wide Features
 Manage large numbers and types of cases quickly and efficiently
 Record activities, identify case bottlenecks, manage resources
 Attach any type of document / artifact securely to case
 Add notes, comments, wiki-style collaboration
 Cross-case search & retrieval
 Real-time insights, follow ups and early corrective action
 Complex case life cycle management
 Audit trails, discovery, and redaction (when necessary)
Closure &
Initiation Processing Future
Reference
Initiation Rules & Alerts Document Authoring Life Cycle Management
 Manual  Assignments & Reporting  Closure Discipline
 System-  Notifications  Document Authoring  Prepare for Discovery
Generated  Confirmations  External Reporting  Reference to Searchable
 Reminders  Discovery / Redaction Tagging Knowledge Base
 Escalations  Case Management Status  Retention Policies
 Approval & Review Reporting  FOIA Management
 Management Reporting
& Operational Metrics
© Workware Systems Inc. 2011 Proprietary Information 14

15. Case Product (Report) Production
• Different Case types may have different (and
customizable) “product” (output, reports,
etc.) requirements
• Web-based support for collaborative
document authoring and report generation
• Repetitive tasks are automated to maximize
team efficiency
• Content is managed, and watchdogs can be
set for Case supervision
• Compliance rules automatically checked
• Document management and access controls
are core functionality
• Import data, search results, external data
and artifacts (any digital format) into the
production process
• Secure reports in repository, and send
electronically or print
• Alerts, follow up, and audit trails supported
for electronic transmission
© Workware Systems Inc. 2011 Proprietary Information 15

16. Common Resilient Data Repository
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17. Common Resilient Data Repository
• Securely manage, store, and search ALL files,
documents, case materials, media, and artifacts
– The Common Resilient Data Repository can store,
manage and make searchable almost any type of
digital information
– Simple process to get information into the
repository in an orderly and secure way
• Comprehensive, Case-specific access controls
– Completely definable, secure, and dynamic
• Accessible anywhere, on any device (web, pad, phone)
– All HTML5 / WebGL
• Near unlimited scalability and built-in redundancy
– Automatic redundancy of all data (inc. Terabytes!)
• Very low-cost hardware and software footprint
– Commodity class hardware
– No Microsoft®, Oracle™, etc. license fees
– Web 2.0 technology base with large developer
community
© Workware Systems Inc. 2011 Proprietary Information 17

18. Search All Repository Data
• The Common Resilient Data
Repository is a fast, efficient, and
highly scalable store of
information and knowledge
• Both structured (records, logs,
forms) and unstructured (email,
transcriptions, images, audio) Common Resilient Data
ACCESS CONTROL LAYER
information can be searched at Repository
the same time
• Data can be tagged, actioned,
shared, and retired, as necessary
• Very fast, secure and controlled
access within a Case or before a
Case is created
• Access via web-pad, or other
mobile device, anywhere subject
to security protocols
© Workware Systems Inc. 2011 Proprietary Information 18

19. Scalable, Fast, Redundant Data Storage
• The Common Resilient Data Repository is a highly modified
Apache Cassandra-based, distributed storage and retrieval
system for managing structured (forms and records) and
unstructured data (documents, email, transcriptions, images)
• Designed to scale to a very large size across many commodity
servers, with no single point of failure.
• Data storage is secure and redundant with small footprint
• Reliability, at this scale, is an expensive challenge for prior
generation database technologies
▪ Data are distributed across the nodes in the cluster
• In contrast, the Common Resilient Data Repository runs on top
using consistent hashing based methods and on an of an infrastructure of potentially dozens of nodes (possibly
order preserving hash function so that agency spread across different enterprise data centers)
analysts can perform range scans over the data for
analysis at some later point • At this scale, small and large components can fail without
▪ Cluster membership is maintained via a “Gossip”
style membership algorithm. Failures of nodes within
impact; the repository manages its persistent state in the face
the cluster are monitored using an accrual style of these possible failures ensuring reliability and scalability for
failure detector stakeholders who rely on this service, at a low cost structure
▪ High availability is achieved using replication and
the platform actively replicates data across data never before achieved
centers
▪ The platform exhibits incremental scalability
• Design goals met – scalability, high performance, high
properties which can be achieved as easily as availability and applicability with a simple data model that
dropping nodes and having them automatically supports dynamic control over data layout and format
bootstrapped with data
© Workware Systems Inc. 2011 Proprietary Information 19

20. Advanced Data Collection &
Collaboration Platform
20

21. Platform Tools Ensure Fast Deployment
 WorkwareOne pervasive functions:
 Forms management and document authoring
Define  Adaptive workflow and process management
Feedback, Improvement, Expansion or Policy Change
earliest
deployable  Secure document storage and serialization
application
 Search, association and retrieval
 Reports and alerting
 Case cost accounting and reporting
 Legacy data integration
 Lead to product deployment measured in weeks
not months… Improve and expand, as required
 Accelerate time to deployment
 Manage changing priorities
 Increase productivity
 Ensure software quality
 Improve alignment of IT objectives
 Reduce risk, reduce cost (dramatically lower IT expenditures)
© Workware Systems Inc. 2011 Proprietary Information 21

22. WorkwareOne Workflow Highlights
WorkwareOne contains a
comprehensive workflow engine
that makes it easy to build
extensible workflows
WorkwareOne offers a large
number of options for
associating processing logic in
the data acquisition, analysis,
and user interface subsystems
Workflows are dynamic and
 Reliable state transition management changeable when policies and
 Task management – allows a user to see
the tasks associated with several projects procedures change
 Audit logging
 Timers – to trigger escalation, notification, WorkwareOne adapts and
and other processing evolves as the enterprise
 Dashboards and reports for monitoring
active flows and for measuring effectiveness environment changes and
develops—on-the-fly in real
time
© Workware Systems Inc. 2011 Proprietary Information 22

23. WorkwareOne Analytics Foundation
 Key design goal of WorkwareOne analytics is to sift actionable
intelligence from an ever increasing flood of data and to
prepare the data for subsequent efficient processing
 Unstructured search is pervasive across the WorkwareOne
counterintelligence platform and application environment
 Advanced link analysis needs to go beyond simple “from-to”
connections with time and strength attributes (e.g. email and
telephone traffic fit this model well)
 With large datasets, link analysis needs to derive implied links
to add to the existing explicit links; i.e. 100s of types of links
between entities rather than the very few explicit links in the
raw data. This is core to supporting CI investigations
 Full-text search, collaborative filtering, and graph proximity
are all matrix operations and the persistence model for
WorkwareOne’s analytics is vectors (We store sets which can be
turned into vectors when appropriate which also makes it easy to store
sparse vectors)
 WorkwareOne has the capacity for millions of set members
and simultaneous write/read from nodes in a cluster, without
locking, and using Apache Cassandra for set storage
 Since WorkwareOne has sets, it therefore has indexing and
does not need a relational database for other persistence
aspects of the platform
© Workware Systems Inc. 2011 Proprietary Information 23

24. WorkwareOne Platform Benefits
Highly Flexible
– Allows for ever-evolving requirements
– Agile platform & agile methods permit incremental
requirements fulfillment (not necessarily all at
once). Deliver early, deliver often
– Get quick operational deployments, evolve to meet
new requirements
– Act fast and adjust, on-the-fly, as necessary
Highly Scalable
– Quickly add commodity class computing resources WorkwareOne Core Capability
when needed (high performance, low cost)
 Secure, shared repository
– No downtime when expanding storage or  Workflow and automation based on Use Case
 Dashboards and reports
processing capabilities  Workflow specific forms, processes, metrics, and reports
which can be incrementally added and extended, as required
Highly Customizable  Collaboration to move work efficiently between users
 Audit logs and hash reports to provide detailed history
– Incrementally adapts, but fully functional for quick  Automated (“push”) reminders
deployment on many diverse operational functions  Cross-referencing of information
 Keyword search
Highly Distributed  Instance specific access controls
 Searchable document repository
– Capable of being distributed across locations, load  Integration with other systems to avoid redundant data entry
 Automatic status and activity reporting
balanced, redundant, and web-accessible  Automated collection of information from other sources
© Workware Systems Inc. 2011 Proprietary Information 24

25. A Custom Solution at a COTS Price
• A complete package for managing the
Case Management investigation,
collaboration and workflow in the team
• Flexibility of a custom solution at a COTS
price. Do more for less cost.
• Change as required, when requirements
change (included in package), subject to
defined limitations
• Extendable through a simple contract at
pre-defined lower than market rates, or
support for internal staff to make changes
• No charges for system maintenance and
platform upgrades for 12 months from
date of installation
© Workware Systems Inc. 2011 Proprietary Information 25

26. Sample Hardware Footprint
• 5 X Low-cost, High performance Servers
each with:
– 16GB RAM
– 1TB disk
• Web Accessible
• WorkwareOne &
Custom Application S/W
• Installation
• Updates & Support (12 months)
• Configuration options:
– Rack
– Desktop cluster
– Virtualized in Data
Center
© Workware Systems Inc. 2011 Proprietary Information 26

27. ✉ info@workwaresystems.com
Contact: ☎ (888) 291-9015
✆ +1 (206) 905 4628 International
Mailing Address: 815 First Avenue, #375
Seattle, WA 98104
Engineering Offices: 114 Alaskan Way South, 2nd Floor
Seattle, WA 98104
Commercial-in-Confidence & Proprietary Information 27