The document discusses workflow management and introduces TrackStudio. It defines a workflow as a repeatable pattern of activity involving resources, roles, and information flows. It notes workflows aim to achieve processing goals. The nature of workflows is described as involving different people with roles, predefined tasks, and the need to share workflows between jobs. TrackStudio is demonstrated as a configurable workflow management tool offering benefits like communication/control, simultaneous user interfaces, and audit trails.

1. Presentation to Xxxxx Your name here

4. Configurability – Workflows Issue Tracking – Issue workflow

6. Workflow complexity Department Manager Memb1 Memb2 Memb3 Memb4 WORKFLOWS Operational Department

8. Workflow management tool comparison Fitness for purpose Low High Number of uses Few Many Key: Area = Cost Word of mouth Paper tickets E-mail & spreadsheet Inhouse workflow solution 3 rd Party single purpose workflow engine 3 rd Party configurable workflow engine

10. Workflow management methods compared.