The document discusses the importance of workplace ethics and etiquette. It begins by explaining that attitudes are important and defining etiquette. It then discusses concepts like the "iceberg model" which notes that most of what shapes a person is unseen below the surface. The document outlines characteristics of good work ethics like attendance, character, teamwork, communication skills, and respect. It emphasizes developing a positive attitude and treating others well. Overall, the document stresses that developing strong ethics, etiquette, and interpersonal skills are important for professional success and creating a positive work environment.

1. WHY WORK PLACE ETHICS
IS IMPORTANT
1
Prepared By :
Lt Col Nalin Herath

2. OBJECTIVE
To acquaint the audience in following
aspects:
 Attitude is everything
 What is Etiquette and why work place
Ethics are important
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3. The Iceberg
How much do you see of an
iceberg???
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4. The Iceberg
ONLY 10% OF
ANY ICEBERG
IS VISIBLE.
THE
REMAINING
90% IS
BELOW SEA
LEVEL.
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5. The Iceberg phenomena is also
applicable on human beings …
The Iceberg
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6. The Iceberg
SEA LEVEL
KNOWLEDGE
&
SKILLS
ATTITUDE
UNKNOWN
TO OTHERS
KNOWN
TO OTHERS
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7. IF YOU DO NOT KNOW HOW
IT IS DONE,
DO NOT MAKE THE FIRST
MOVE !!!
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8. A SMALL TRUTH TO MAKE LIFE
100%
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9. 10/7/2019 9

10. Hard Work
H+A+R+D+W+O+R+K
8+1+18+4+23+15+18+11 = 98%
Knowledge
K+N+O+W+L+E+D+G+E
11+14+15+23+12+5+4+7+5 = 96%
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11. Love
L+O+V+E
12+15+22+5 = 54%
Luck
L+U+C+K
12+21+3+11 = 47%
( don't most of us think this is the most important ??? )
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12. Then what makes 100% ?
Is it Money ? ...
M+O+N+E+Y
13+15+14+5+25 = 72%
Leadership ?
L+E+A+D+E+R+S+H+I+P
12+5+1+4+5+18+19+9+16 = 89%
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13. Every problem has a solution,
only if we perhaps change our
attitude.
To go to the top,
to that 100% ,
what we really need to go
further... a bit more...
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14. ATTITUDE
A+T+T+I+T+U+D+E
1+20+20+9+20+21+4+5 =
It is OUR ATTITUDE towards
Life and Work that makes OUR
Life 100% ! ! !
100
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15. Change Your Attitude …
And You Change Your Life ! ! !
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17. Now that you know the answer…
THE LEAST YOU CAN DO IS
TO SHARE THIS MESSAGE
WITH THOSE YOU CARE
WHAT WILL YOU DO ABOUT IT ?
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18. SOCIAL ETIQUETTE
FOR THE GENTEEL BEHAVOUR
“GENERAL”
18
GENERAL
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19. 1910/7/2019

20. “Etiquette are Conventional
Rules of Social Behavior or
Professional Conduct”
-Oxford
Dictionary-
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21. “Etiquette Could Convert a
Person in to Posh, Stylish and
High Standard Life Style”
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22. “Good Etiquette will Help One to
be an Outstanding Person
Amongst Others and to Survive
in Open Forum”
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23. AREAS OF ETIQUETTE….
• Hygienic Etiquette
• General Etiquette
• Attire (Dress Code)
• Traveling Etiquette
• Paying Compliments
• Introductions/Addressing
• In a Hotel
Cont…
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24. • Wining/Bar Etiquette
• Dining Etiquette
• Etiquette in Social Functions
• Wash Room Etiquette
• Sports Etiquette
• Social Dancing Etiquette
• Telephone Etiquette
• Etiquette in Office
Environment
2410/7/2019
Cont…

25. WORK ETHICS: BEING A
PROFESSIONAL
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26. PROFESSIONALISM
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27. What Do We Mean When We
Say, "Act Like a Professional"?
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28.  Professionalism is not just a set of
appearances, neatness & good grooming,.
Nor is it just technical skill; many
technically skilled people are not really
professional.
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29.  Professionalism defined by who
you are (inner character), what you
do (behavior exhibited) and how
others perceive you (image
projected).
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30. TO BE A PROFESSIONAL NEEDS
A STRONG WORK ETHICS
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31. DEFINITION OF WORK
ETHICS
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32. Work ethics are a set of standards and rules
that are required by an individual for satisfactory
work performance.
Work ethics have two types:
 Personal (i.e. Sincerity, respect for the job,
regularity, punctuality, seriousness)
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cont…

33.  Specific to a work situation
Keeping certain information confidential
Maintaining cordial relation with clients
and agencies
Being prepared to take up new tasks
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cont…

34. NEED FOR WORK ETHICS
Work
Work
Place
Worker
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35. 10/7/2019 35

36. CHARACTERISTICS OF
WORK ETHICS
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37.  Attendance
 Character
 Team Work
 Appearance
 Attitude
 Productivity
 Organizational Skills
 Communication Skills
 Cooperation
 Respect
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38. ATTENDANCE
 Attendance often have a large impact on
individual and team success.
 Absenteeism can also profoundly impact
job performance and retention.
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39. HOW TO MAINTAIN GOOD
ATTENDANCE
 Make work a high priority Know your
schedule
 Make use of an alarm clock
 Get enough sleep
 Arrange your transportation
 Inform your supervisor of an absence
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40. CHARACTER
 Loyalty
 Honesty
 Trustworthiness
 Dependability
 Reliability
 Initiative
 Self-discipline
 Self-responsibility10/7/2019 40

41. TEAM WORK
 Respecting the rights of others
 Being a team worker,
 Being cooperative
 Being assertive
 Displaying a customer service attitude
 Seeking opportunities for continuous
learning
 Demonstrating mannerly behavior
 Respecting confidentiality10/7/2019 41

42. APPEARANCE
"A person makes their
first impression of
someone in three
seconds."
 Dress Appropriately
 Personal Hygiene
 Good Manners
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43. ATTITUDE
 Demonstrating a positive attitude
 Appearing self confident
 Having realistic expectations for self
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44. PRODUCTIVITY
 Following safety procedures
 Conserving materials
 Keeping the work area neat and clean
 Following directions
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45. ORGANIZATIONAL SKILLS
 Preparing for assignments at home
 Prioritize—what is most important?
 Set time tables—list what you have
achieved and what is still pending
 Spend time wisely
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46. COMMUNICATION SKILLS
 Verbal or nonverbal must be clear
 To the point
 Empathetic
 We must always treat others as we
would like others
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47. COOPERATION
 Developing good working relationships
 Following the chain of command
 Good at conflict management
 Being a good problem solver
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48. RESPECT
 Work to the best
of your ability
 Do what's asked
the first time
 Accept and
acknowledge
an individuals talents
and knowledge
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49. Etiquette Basics
ALWAYS SAY :
 PLEASE,
 THANK YOU,
 YOU’RE WELCOME, and
 I’M SORRY
 With each request – SAY PLEASE
 With each completion – SAY THANK YOU
 With each gratitude received – SAY YOU’RE WELCOME
 With each error - APOLOGIZE
It’s an attitude. Respect those around you and they will return
that respect.
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50. How can we develop our
personality and attitude ?
We can do this through :
 Self image and self reformation
 Education and hard work
 Discipline and organization
 Belief in goodness's and truth and
many more.
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