This document summarizes a study on women entrepreneurs in the beauty clinic industry in Tamil Nadu, India. The study aimed to identify obstacles faced by women entrepreneurs in beauty parlors and analyze customer satisfaction levels. Data was collected through questionnaires with 350 beauty parlor owners and 450 customers. Factor analysis identified key factors for entrepreneur success including stress handling, commitment, skills optimization, and performance. Multiple regression analysis found pricing strategies, punctuality, quality of work, service quality, facilities, and parking were significant predictors of customer satisfaction. The study concluded that addressing age-specific customer needs and expectations is important to achieve higher satisfaction.
Asset management efficiency of selected cement companies in tamilIAEME Publication
This document summarizes a study on asset management efficiency of selected cement companies in Tamil Nadu from 1996-1997 to 2005-2006. It used Data Envelopment Analysis to evaluate the efficiency of companies. The analysis found that the cement industry efficiently utilized assets to maximize sales, except during 1997-1998, 1998-1999 and 2002-2003. At the individual company level, India Cements and Madras Cements utilized assets most efficiently. The conclusion is that the industry efficiently used assets to increase sales, with some periods of underutilization due to capacity additions.
This document summarizes a research study on how organizational dreaming by employees affects their work performance and contributions to the organization. The study analyzed survey responses from 184 IT employees in India. Key findings include: 1) Managing employees' organizational dreams positively impacts their job fit and commitment; 2) Employees' perceptions of organizational support are shaped by how their dreams align with the organization; 3) Social relations and learning attitudes in the workplace are linked to how employees' dreams are addressed. The study concludes organizational dreaming is natural and employers should understand employees' impressions to maximize occupational contributions over the long run.
This document summarizes a research study on how organizational dreaming by employees affects their work performance and contributions to the organization. The study analyzed survey responses from 184 IT employees in India. Key findings include: 1) Managing employees' organizational dreams positively impacts their job fit and commitment; 2) Employees' perceptions of organizational support are shaped by how their dreams align with the organization; 3) Social relations and learning attitudes in the workplace are linked to how employees' dreams are addressed. The study concludes organizational dreaming is natural and employers should understand employees' impressions to maximize occupational contributions over the long run.
This document summarizes a research study on how organizational dreaming by employees affects their job performance and commitment to the organization. The study analyzed survey responses from 184 IT employees in India. Key findings include: 1) Managing employees' organizational dreams positively impacts their job fit and commitment. 2) Employees' perceptions of organizational support are shaped by how their dreams align with the organization. 3) Interacting with employees' organizational dreams and adjusting the workplace enhances their job contributions. The study concludes interactive approaches are needed to align employee dreams with organizational goals to maximize human resource potential.
IJRET : International Journal of Research in Engineering and Technology is an international peer reviewed, online journal published by eSAT Publishing House for the enhancement of research in various disciplines of Engineering and Technology. The aim and scope of the journal is to provide an academic medium and an important reference for the advancement and dissemination of research results that support high-level learning, teaching and research in the fields of Engineering and Technology. We bring together Scientists, Academician, Field Engineers, Scholars and Students of related fields of Engineering and Technology
Productivity and competitiveness an analysiseSAT Journals
Abstract The paper explores the impacts of globalization on industrial performance and productivity. It also records the effects of ISO certification on industries' image and performance. The hypotheses were tested to know how far these statements hold good. For that Chi-Square tests were carried out to know the impacts of globalization and competitions in the present industrial scenario. Regression analysis also highlights the relation between income and Category of industries in the estate considered for the study. The structured questionnaire was used as a tool to collect primary data to use for the statistical analysis. The reliability statistic, Cronbatch's alpha suggests that questionnaire is with consistency and can be used for the analysis. It is concluded that globalization and competitiveness are strongly correlated with improved industrial performance and productivity scenario. Keywords: Competitiveness, explore, globalization, impacts, performance, questionnaire, reliability, scenario
The International Journal of Engineering and Sciencetheijes
This document summarizes a study on employee absenteeism at Titan Industries Limited in Bangalore, India. The study aimed to examine the levels, causes, and potential remedies for absenteeism at the company. It found that the absenteeism rate had been decreasing in recent years. The most common causes of absenteeism included poor working conditions, social/religious events, health issues, and insufficient welfare facilities. To address absenteeism, the study recommends improving welfare benefits, communication, safety measures, leave policies, and generating a supportive work environment.
Asset management efficiency of selected cement companies in tamilIAEME Publication
This document summarizes a study on asset management efficiency of selected cement companies in Tamil Nadu from 1996-1997 to 2005-2006. It used Data Envelopment Analysis to evaluate the efficiency of companies. The analysis found that the cement industry efficiently utilized assets to maximize sales, except during 1997-1998, 1998-1999 and 2002-2003. At the individual company level, India Cements and Madras Cements utilized assets most efficiently. The conclusion is that the industry efficiently used assets to increase sales, with some periods of underutilization due to capacity additions.
This document summarizes a research study on how organizational dreaming by employees affects their work performance and contributions to the organization. The study analyzed survey responses from 184 IT employees in India. Key findings include: 1) Managing employees' organizational dreams positively impacts their job fit and commitment; 2) Employees' perceptions of organizational support are shaped by how their dreams align with the organization; 3) Social relations and learning attitudes in the workplace are linked to how employees' dreams are addressed. The study concludes organizational dreaming is natural and employers should understand employees' impressions to maximize occupational contributions over the long run.
This document summarizes a research study on how organizational dreaming by employees affects their work performance and contributions to the organization. The study analyzed survey responses from 184 IT employees in India. Key findings include: 1) Managing employees' organizational dreams positively impacts their job fit and commitment; 2) Employees' perceptions of organizational support are shaped by how their dreams align with the organization; 3) Social relations and learning attitudes in the workplace are linked to how employees' dreams are addressed. The study concludes organizational dreaming is natural and employers should understand employees' impressions to maximize occupational contributions over the long run.
This document summarizes a research study on how organizational dreaming by employees affects their job performance and commitment to the organization. The study analyzed survey responses from 184 IT employees in India. Key findings include: 1) Managing employees' organizational dreams positively impacts their job fit and commitment. 2) Employees' perceptions of organizational support are shaped by how their dreams align with the organization. 3) Interacting with employees' organizational dreams and adjusting the workplace enhances their job contributions. The study concludes interactive approaches are needed to align employee dreams with organizational goals to maximize human resource potential.
IJRET : International Journal of Research in Engineering and Technology is an international peer reviewed, online journal published by eSAT Publishing House for the enhancement of research in various disciplines of Engineering and Technology. The aim and scope of the journal is to provide an academic medium and an important reference for the advancement and dissemination of research results that support high-level learning, teaching and research in the fields of Engineering and Technology. We bring together Scientists, Academician, Field Engineers, Scholars and Students of related fields of Engineering and Technology
Productivity and competitiveness an analysiseSAT Journals
Abstract The paper explores the impacts of globalization on industrial performance and productivity. It also records the effects of ISO certification on industries' image and performance. The hypotheses were tested to know how far these statements hold good. For that Chi-Square tests were carried out to know the impacts of globalization and competitions in the present industrial scenario. Regression analysis also highlights the relation between income and Category of industries in the estate considered for the study. The structured questionnaire was used as a tool to collect primary data to use for the statistical analysis. The reliability statistic, Cronbatch's alpha suggests that questionnaire is with consistency and can be used for the analysis. It is concluded that globalization and competitiveness are strongly correlated with improved industrial performance and productivity scenario. Keywords: Competitiveness, explore, globalization, impacts, performance, questionnaire, reliability, scenario
The International Journal of Engineering and Sciencetheijes
This document summarizes a study on employee absenteeism at Titan Industries Limited in Bangalore, India. The study aimed to examine the levels, causes, and potential remedies for absenteeism at the company. It found that the absenteeism rate had been decreasing in recent years. The most common causes of absenteeism included poor working conditions, social/religious events, health issues, and insufficient welfare facilities. To address absenteeism, the study recommends improving welfare benefits, communication, safety measures, leave policies, and generating a supportive work environment.
The document summarizes a study on the quality of work-life of employees at Club Mahindra in Ashtamudi, Kollam. It discusses the significance and objectives of studying quality of work-life. It describes the resort profile, methodology used which was a survey of 50 employees selected randomly out of 85 total employees. The findings include that employees had an above average opinion of the work-life environment and elements that improve quality of work-life. Their opinion of amenities was moderate and there was no difference in opinion between education levels. Suggestions include maintaining a good work-life atmosphere, implementing more strategies, and providing standard amenities.
Practicum Defense (presentation) IUBAT.(RSS Thread & Accessories Ltd)Istiak Ahmed Abir
This document provides an overview and analysis of cost management at R.S.S Thread and Accessories Limited. It begins with an introduction to the topic and objectives of analyzing R.S.S.'s cost management. The document then provides organizational details about R.S.S, including its mission, products, financial performance and management structure. A discussion of cost management processes at R.S.S follows. The author describes their internship experience working in the commercial and finance departments. The document concludes with details about the author's research methodology to analyze problems in R.S.S.'s cost management.
- The document provides instructions for semester-end examinations for a Masters in Business Administration program. It outlines the format of question papers, including the number of questions, required answers, and question types.
- Sample questions are provided from two courses - Foundations of Management and Quantitative Analysis for Business. The questions cover topics like case studies, data analysis, management concepts and theories, and research methods.
- The document serves as a study guide for students, outlining the exam structure and providing practice questions to help prepare for assessments in core MBA courses.
Indian managers in multinational companies and their commitmentsiaemedu
This document summarizes a study examining organizational commitment among Indian executives working in multinational companies operating in India. It presents findings from three case studies of multinational subsidiaries from Sweden, Korea, and the UK/US. The study found that employee commitment was primarily based on continuance commitment factors across all three companies. Affective commitment varied between companies and normative commitment was generally absent. Reasons for the patterns of commitment differed between the companies and involved factors like management style, HR practices, work pressure, and lack of job clarity.
This document summarizes a research article that studied the relationship between casino employees' demographic variables and their quality of work life (QWL) domains. It found that most casino employees were young females who expect to work elsewhere in 5 years, and do not smoke, drink, or gamble. It analyzed correlations between gender, smoking/drinking habits, and QWL domains like economic status, family, esteem, and commitment. For example, it found drinking was negatively related to economic/family QWL and commitment. The study contributes to limited research on QWL for casino employees and can help casinos better manage their diverse workforces.
Assessing the skills and competencies among principals in telecommunication c...csandit
The document assessed the skills and competencies of managers in a telecommunications company in Ilam, Iran from the perspectives of employees. A survey was conducted of 190 randomly selected employees. Statistical tests found some significant differences in perceived skills between genders, fields of study, and experience levels. Specifically, gender was found to have a significant impact on perceptions of technical, human, and conceptual skills. Field of study only impacted views of technical skills. Education level impacted views of technical and conceptual skills but not human skills. Experience level impacted all three skill types. The study aimed to evaluate the skills and competencies possessed by telecom managers.
: This study aims to examine the effect of work discipline and compensation on employee
performance, as well as organizational commitment. Respondents in this study were 125 drivers working at PT.
Gojek Indonesia in the Special Region of Yogyakarta (DIY) in 2018.
The Indian Cosmetics Industry is defined as skin care, hair care, color cosmetics, fragrances and oral care segments which stood at an estimated $2.5 billion in 2008 and is expected to grow at 7%, according to an analysis of the sector. Today herbal cosmetics industry is driving growth in the beauty business in India and is expected to grow at a rate of 7% as more people shun chemical products in favor of organic ones.
The document summarizes a study on women entrepreneurs in Chennai, India. It finds that the top motivations for women to start businesses are the desire to be independent (80%) and to earn more money (55.5%). However, women entrepreneurs face many constraints, including social attitudes, lack of support, financing difficulties, and management challenges. The study analyzes the development of women's entrepreneurship in Chennai and the factors influencing their success and growth.
Entrepreneurial barriers and success factors of women in utilityIAEME Publication
This document summarizes a research study on entrepreneurial barriers and success factors for women entrepreneurs in utility service businesses in Chennai, India. The study aimed to identify challenges women entrepreneurs face, success factors, and the relationship between demographics and success. A sample of 478 women entrepreneurs across 10 utility services were surveyed. Key findings included that most businesses had low annual turnover, were started for self-employment, and were registered as private limited or proprietorships. Statistical tests found relationships between nature of business and dimensions of entrepreneurial success, including climate, gaps, support, motivation, and suggestions to improve success rates.
Effect of scenario environment on the performance of mane ts routingiaemedu
The document analyzes the effect of scenario environment on the performance of the AODV routing protocol in mobile ad hoc networks (MANETs). It studies AODV performance under different scenarios varying network size, maximum node speed, and pause time. The performance is evaluated based on packet delivery ratio, throughput, and end-to-end delay. The results show that AODV performs best in some scenarios and worse in others, indicating that scenario parameters significantly impact routing protocol performance in MANETs.
This document summarizes research on transaction reordering techniques. It discusses transaction reordering approaches based on reducing resource conflicts and increasing resource sharing. Specifically, it covers:
1) A "steal-on-abort" technique that reorders an aborted transaction behind the transaction that caused the abort to avoid repeated conflicts.
2) A replication protocol that attempts to reorder transactions during certification to avoid aborts rather than restarting immediately.
3) Transaction reordering and grouping during continuous data loading to prevent deadlocks when loading data for materialized join views.
Integration of feature sets with machine learning techniquesiaemedu
This document summarizes a research paper that proposes a novel approach for spam filtering using selective feature sets combined with machine learning techniques. The paper presents an algorithm and system architecture that extracts feature sets from emails and uses machine learning to classify emails and generate rules to identify spam. Several metrics are identified to evaluate the efficiency of the feature sets, including false positive rate. An experiment is described that uses keyword lists as feature sets to train filters and compares the proposed approach to other spam filtering methods.
Website based patent information searching mechanismiaemedu
This document summarizes a research paper on developing a website-based patent information searching mechanism. It discusses how patent information can be used for technology development, rights acquisition and utilization, and management information. It describes different types of patent searches including novelty, validity, infringement, and state-of-the-art searches. It also evaluates and compares two major patent websites, Delphion and USPTO, in terms of their search capabilities and features.
A pilot study surveyed 10 people about knife crime to inform a documentary. Most wanted to see personal experiences and emotional interviews. 60% did not want an on-screen presenter. Emotional interviews, shocking imagery, and voiceovers were most interesting. Protection was the main reason cited for carrying knives. Most inaccurately estimated knife crime statistics in the West Midlands and UK. The documentary will focus on personal experiences, reconstructions, and statistics to educate viewers and show the reality of knife crime.
This document appears to be a questionnaire for women entrepreneurs regarding their businesses. It collects information such as name, address, age, industry, prior work experience. It then asks questions about why they started their business, challenges they faced during startup, awareness of bank loans for women entrepreneurs, awareness of bank loan schemes, and reasons for lack of awareness of schemes. The questions are multiple choice and free response. The purpose seems to be conducting research on issues and strategies for financial aid for women entrepreneurs.
Project Shakti is HUL's rural development initiative that aims to empower underprivileged rural women through income generation and education. It started in 2001 and has expanded to over 80,000 villages across 15 states, providing over 25,000 women entrepreneurs a sustainable monthly income of Rs. 700-1,000. The program trains women to become sales agents for HUL's products and educates communities on health and hygiene through the Shakti Vani program.
1) The document discusses the changing trends in cosmetics usage in India due to increasing disposable income and changing lifestyles. Retailing cosmetics has become challenging due to competition from other product segments.
2) It provides an overview of the Indian cosmetics industry and market segmentation. Major players include Lakme, Revlon, and L'Oreal.
3) Word-of-mouth and beauty consultants influence purchases more than advertising. Quality, price, and variety are most important factors for Indian consumers. Brand loyalty and satisfaction are key areas for marketers.
Buying behavior of customers @ maruthi suzuki mba marketing project reportBabasab Patil
The document discusses a marketing research project conducted by Shantesha Motors Pvt. Ltd. in Belgaum, India on the impact of brand preference among B-segment cars on customer buying behavior in Belgaum city. The study aims to understand which brand is most preferred, customer buying patterns, and customer preferences regarding dealers. The research involved distributing a questionnaire to collect information needed by the company. The findings will help the company understand popular brands, customer purchase decisions, and how to improve customer service.
The document is a report on a consumer behavior project conducted on Toyota car owners in Delhi and NCR. It includes the following:
- An introduction to Toyota Kirloskar Motor Pvt Ltd in India and its product lineup.
- The objectives, scope, research methodology and data collection process for the project which involved surveying 50 Toyota owners through questionnaires.
- Key findings from the data analysis including the most popular Toyota models, preferred transmission types, decision makers, reasons for choosing Toyota, and favorite features.
- The report provides insights into buying behavior and brand perception of Toyota owners in the target market.
The document analyzes several bakeries in Clark, Philippines. It describes the location, products offered, pricing, service quality, customer base, and peak operating details of bakeries like Jiin Bakery, Pan de Manila, Red Ribbon, French Baker and Perfect Loaf. Common findings are that the bakeries are located in commercial areas, offer breads, cakes and coffee, maintain clean facilities and provide fast service. Customers typically purchase bread and coffee and spend 15-30 minutes at the bakeries. The document aims to understand the micro-market dynamics of bakeries in Clark.
This document provides an introduction and literature review on women entrepreneurship and the role of NGOs in promoting it. It discusses how NGOs like COWE provide various supports to women entrepreneurs, including financial assistance, training, and emotional support. The document outlines the research problem, significance, objectives, methodology, and scope of the study, which is to analyze COWE's role in encouraging women entrepreneurship in Hyderabad and addressing the unique challenges women face in starting businesses. Key motivations for women becoming entrepreneurs mentioned include earning money, power and self-achievement, continuing a family occupation, social status, and independence.
The document summarizes a study on the quality of work-life of employees at Club Mahindra in Ashtamudi, Kollam. It discusses the significance and objectives of studying quality of work-life. It describes the resort profile, methodology used which was a survey of 50 employees selected randomly out of 85 total employees. The findings include that employees had an above average opinion of the work-life environment and elements that improve quality of work-life. Their opinion of amenities was moderate and there was no difference in opinion between education levels. Suggestions include maintaining a good work-life atmosphere, implementing more strategies, and providing standard amenities.
Practicum Defense (presentation) IUBAT.(RSS Thread & Accessories Ltd)Istiak Ahmed Abir
This document provides an overview and analysis of cost management at R.S.S Thread and Accessories Limited. It begins with an introduction to the topic and objectives of analyzing R.S.S.'s cost management. The document then provides organizational details about R.S.S, including its mission, products, financial performance and management structure. A discussion of cost management processes at R.S.S follows. The author describes their internship experience working in the commercial and finance departments. The document concludes with details about the author's research methodology to analyze problems in R.S.S.'s cost management.
- The document provides instructions for semester-end examinations for a Masters in Business Administration program. It outlines the format of question papers, including the number of questions, required answers, and question types.
- Sample questions are provided from two courses - Foundations of Management and Quantitative Analysis for Business. The questions cover topics like case studies, data analysis, management concepts and theories, and research methods.
- The document serves as a study guide for students, outlining the exam structure and providing practice questions to help prepare for assessments in core MBA courses.
Indian managers in multinational companies and their commitmentsiaemedu
This document summarizes a study examining organizational commitment among Indian executives working in multinational companies operating in India. It presents findings from three case studies of multinational subsidiaries from Sweden, Korea, and the UK/US. The study found that employee commitment was primarily based on continuance commitment factors across all three companies. Affective commitment varied between companies and normative commitment was generally absent. Reasons for the patterns of commitment differed between the companies and involved factors like management style, HR practices, work pressure, and lack of job clarity.
This document summarizes a research article that studied the relationship between casino employees' demographic variables and their quality of work life (QWL) domains. It found that most casino employees were young females who expect to work elsewhere in 5 years, and do not smoke, drink, or gamble. It analyzed correlations between gender, smoking/drinking habits, and QWL domains like economic status, family, esteem, and commitment. For example, it found drinking was negatively related to economic/family QWL and commitment. The study contributes to limited research on QWL for casino employees and can help casinos better manage their diverse workforces.
Assessing the skills and competencies among principals in telecommunication c...csandit
The document assessed the skills and competencies of managers in a telecommunications company in Ilam, Iran from the perspectives of employees. A survey was conducted of 190 randomly selected employees. Statistical tests found some significant differences in perceived skills between genders, fields of study, and experience levels. Specifically, gender was found to have a significant impact on perceptions of technical, human, and conceptual skills. Field of study only impacted views of technical skills. Education level impacted views of technical and conceptual skills but not human skills. Experience level impacted all three skill types. The study aimed to evaluate the skills and competencies possessed by telecom managers.
: This study aims to examine the effect of work discipline and compensation on employee
performance, as well as organizational commitment. Respondents in this study were 125 drivers working at PT.
Gojek Indonesia in the Special Region of Yogyakarta (DIY) in 2018.
The Indian Cosmetics Industry is defined as skin care, hair care, color cosmetics, fragrances and oral care segments which stood at an estimated $2.5 billion in 2008 and is expected to grow at 7%, according to an analysis of the sector. Today herbal cosmetics industry is driving growth in the beauty business in India and is expected to grow at a rate of 7% as more people shun chemical products in favor of organic ones.
The document summarizes a study on women entrepreneurs in Chennai, India. It finds that the top motivations for women to start businesses are the desire to be independent (80%) and to earn more money (55.5%). However, women entrepreneurs face many constraints, including social attitudes, lack of support, financing difficulties, and management challenges. The study analyzes the development of women's entrepreneurship in Chennai and the factors influencing their success and growth.
Entrepreneurial barriers and success factors of women in utilityIAEME Publication
This document summarizes a research study on entrepreneurial barriers and success factors for women entrepreneurs in utility service businesses in Chennai, India. The study aimed to identify challenges women entrepreneurs face, success factors, and the relationship between demographics and success. A sample of 478 women entrepreneurs across 10 utility services were surveyed. Key findings included that most businesses had low annual turnover, were started for self-employment, and were registered as private limited or proprietorships. Statistical tests found relationships between nature of business and dimensions of entrepreneurial success, including climate, gaps, support, motivation, and suggestions to improve success rates.
Effect of scenario environment on the performance of mane ts routingiaemedu
The document analyzes the effect of scenario environment on the performance of the AODV routing protocol in mobile ad hoc networks (MANETs). It studies AODV performance under different scenarios varying network size, maximum node speed, and pause time. The performance is evaluated based on packet delivery ratio, throughput, and end-to-end delay. The results show that AODV performs best in some scenarios and worse in others, indicating that scenario parameters significantly impact routing protocol performance in MANETs.
This document summarizes research on transaction reordering techniques. It discusses transaction reordering approaches based on reducing resource conflicts and increasing resource sharing. Specifically, it covers:
1) A "steal-on-abort" technique that reorders an aborted transaction behind the transaction that caused the abort to avoid repeated conflicts.
2) A replication protocol that attempts to reorder transactions during certification to avoid aborts rather than restarting immediately.
3) Transaction reordering and grouping during continuous data loading to prevent deadlocks when loading data for materialized join views.
Integration of feature sets with machine learning techniquesiaemedu
This document summarizes a research paper that proposes a novel approach for spam filtering using selective feature sets combined with machine learning techniques. The paper presents an algorithm and system architecture that extracts feature sets from emails and uses machine learning to classify emails and generate rules to identify spam. Several metrics are identified to evaluate the efficiency of the feature sets, including false positive rate. An experiment is described that uses keyword lists as feature sets to train filters and compares the proposed approach to other spam filtering methods.
Website based patent information searching mechanismiaemedu
This document summarizes a research paper on developing a website-based patent information searching mechanism. It discusses how patent information can be used for technology development, rights acquisition and utilization, and management information. It describes different types of patent searches including novelty, validity, infringement, and state-of-the-art searches. It also evaluates and compares two major patent websites, Delphion and USPTO, in terms of their search capabilities and features.
A pilot study surveyed 10 people about knife crime to inform a documentary. Most wanted to see personal experiences and emotional interviews. 60% did not want an on-screen presenter. Emotional interviews, shocking imagery, and voiceovers were most interesting. Protection was the main reason cited for carrying knives. Most inaccurately estimated knife crime statistics in the West Midlands and UK. The documentary will focus on personal experiences, reconstructions, and statistics to educate viewers and show the reality of knife crime.
This document appears to be a questionnaire for women entrepreneurs regarding their businesses. It collects information such as name, address, age, industry, prior work experience. It then asks questions about why they started their business, challenges they faced during startup, awareness of bank loans for women entrepreneurs, awareness of bank loan schemes, and reasons for lack of awareness of schemes. The questions are multiple choice and free response. The purpose seems to be conducting research on issues and strategies for financial aid for women entrepreneurs.
Project Shakti is HUL's rural development initiative that aims to empower underprivileged rural women through income generation and education. It started in 2001 and has expanded to over 80,000 villages across 15 states, providing over 25,000 women entrepreneurs a sustainable monthly income of Rs. 700-1,000. The program trains women to become sales agents for HUL's products and educates communities on health and hygiene through the Shakti Vani program.
1) The document discusses the changing trends in cosmetics usage in India due to increasing disposable income and changing lifestyles. Retailing cosmetics has become challenging due to competition from other product segments.
2) It provides an overview of the Indian cosmetics industry and market segmentation. Major players include Lakme, Revlon, and L'Oreal.
3) Word-of-mouth and beauty consultants influence purchases more than advertising. Quality, price, and variety are most important factors for Indian consumers. Brand loyalty and satisfaction are key areas for marketers.
Buying behavior of customers @ maruthi suzuki mba marketing project reportBabasab Patil
The document discusses a marketing research project conducted by Shantesha Motors Pvt. Ltd. in Belgaum, India on the impact of brand preference among B-segment cars on customer buying behavior in Belgaum city. The study aims to understand which brand is most preferred, customer buying patterns, and customer preferences regarding dealers. The research involved distributing a questionnaire to collect information needed by the company. The findings will help the company understand popular brands, customer purchase decisions, and how to improve customer service.
The document is a report on a consumer behavior project conducted on Toyota car owners in Delhi and NCR. It includes the following:
- An introduction to Toyota Kirloskar Motor Pvt Ltd in India and its product lineup.
- The objectives, scope, research methodology and data collection process for the project which involved surveying 50 Toyota owners through questionnaires.
- Key findings from the data analysis including the most popular Toyota models, preferred transmission types, decision makers, reasons for choosing Toyota, and favorite features.
- The report provides insights into buying behavior and brand perception of Toyota owners in the target market.
The document analyzes several bakeries in Clark, Philippines. It describes the location, products offered, pricing, service quality, customer base, and peak operating details of bakeries like Jiin Bakery, Pan de Manila, Red Ribbon, French Baker and Perfect Loaf. Common findings are that the bakeries are located in commercial areas, offer breads, cakes and coffee, maintain clean facilities and provide fast service. Customers typically purchase bread and coffee and spend 15-30 minutes at the bakeries. The document aims to understand the micro-market dynamics of bakeries in Clark.
This document provides an introduction and literature review on women entrepreneurship and the role of NGOs in promoting it. It discusses how NGOs like COWE provide various supports to women entrepreneurs, including financial assistance, training, and emotional support. The document outlines the research problem, significance, objectives, methodology, and scope of the study, which is to analyze COWE's role in encouraging women entrepreneurship in Hyderabad and addressing the unique challenges women face in starting businesses. Key motivations for women becoming entrepreneurs mentioned include earning money, power and self-achievement, continuing a family occupation, social status, and independence.
Project on women enterpreneurship in indiaPoorvee Batra
This document discusses women entrepreneurship in India. It provides background on the history and development of women entrepreneurs in India. Specifically, it notes that women are increasingly participating in business ownership and professional careers. It discusses key traits of successful women entrepreneurs in India, including being ambitious and innovative. The document aims to study women entrepreneurship in India and provide suggestions to further support its growth.
The document provides information for starting a bakery business called "Sweet Warehouse". Key points include:
- Bakeries have operational advantages like lower staffing needs and higher customer turnover. They also benefit from bulk purchasing discounts.
- Sanitation and food safety practices are especially important for bakeries. The owner must stay up to date on regulations.
- The bakery will be located in the city center for high foot traffic. It will offer coffee, pastries, cakes, doughnuts, and muffins with a cozy atmosphere.
- Startup costs include equipment, rent, supplies, salaries, and permits. Revenue will come from sales of baked goods and coffee. Profit is expected
This document discusses cosmetics and their history, uses, and types. It provides details on the ingredients in cosmetics, which are mixtures of chemicals that are sometimes derived from natural sources. The document also outlines the controversy around cosmetics testing on animals and the lack of regulation of the cosmetics industry by government agencies. Additionally, it describes the major types of cosmetics and skin care products as well as the different categories of skin types.
Project on Marketing Strategy of Maruti Suzuki.Ashish1004
This document provides an overview of the Indian automobile industry and Maruti Suzuki Ltd. In 3 sentences:
The automobile industry in India has grown significantly since the 1940s and liberalization in the 1990s allowed more foreign automakers to enter the market. Maruti Suzuki Ltd was established in 1981 as a joint venture between the Indian government and Suzuki Motor Corporation of Japan, and was very successful with its launch of the Maruti 800. The document discusses the history and development of the automobile industry in India as well as Porter's Five Forces model, and provides details on Maruti Suzuki's history, marketing strategies, and performance.
This document discusses women entrepreneurship in India. It provides an overview of the increasing number of women-owned businesses in India and various other countries. It also discusses some of the key reasons for women entering business ventures, including skills, knowledge, adaptability, and personal and economic independence. However, Indian women entrepreneurs still face several constraints such as lack of confidence, socio-cultural barriers, market risks, lack of motivation, knowledge in business administration, and lack of awareness about financial assistance. The document concludes by emphasizing the need to encourage more educated women in managing their own businesses and utilizing their talents.
MSD’ (MUSCULOSKELETAL DISORDER) WITH ERGONOMICS ASPECTS.IRJET Journal
The document discusses musculoskeletal disorders (MSDs) and participatory ergonomics interventions. It begins with an abstract that notes the historical link between heavy lifting, prolonged awkward postures, and MSDs. It then discusses how participatory ergonomics interventions involve employees and managers working together to identify and reduce workplace risks. Employees in manufacturing are at high risk of MSDs due to physical demands of jobs. The paper evaluates principles of participatory ergonomics interventions and how they aim to reduce physical risk factors and improve communication. It also discusses methods for implementing interventions, evaluating outcomes, and concludes that well-designed participatory ergonomics can benefit both employees and organizations by reducing MSDs and stress.
Effectiveness of training and development among employees in private banksIAEME Publication
The document summarizes a study on the effectiveness of training and development among employees in private banks in Chennai, India. It discusses the objectives of analyzing training needs and methods to assess effectiveness. The research methodology included a sample of 108 employees surveyed using questionnaires. Data analysis methods like multiple regression, chi-square tests, and factor analysis identified factors that influence job improvement and effectiveness. The study found training to be significantly associated with improving employee knowledge, skills, and job performance.
Factors contributing quality of work life of employees in select magnesite co...IAEME Publication
This document summarizes a research study on factors contributing to quality of work life among employees in select magnesite companies in Salem district, India. The study aimed to understand employee perceptions of various factors and their relationship to demographic characteristics. A survey was conducted of 497 employees across three companies. The findings showed that gender, age, education level, salary, job role, and company affected perceptions of factors like compensation, job satisfaction, growth opportunities, and stress. The study suggested improvements like consistent promotions, better living standards, stress reduction programs, and developing employee creativity.
The document discusses employee retention, which refers to policies and practices used to prevent valuable employees from leaving their jobs. It notes that understanding employee perceptions and retention factors is important for organizational success. However, each employee views situations differently based on their own assumptions. Retention of employees has become a challenge given growing opportunities elsewhere. The document aims to identify the major factors that influence employee retention.
The main perceived benefits associated with hse management systems certifIAEME Publication
- The document discusses a study on the perceived benefits of Health, Safety and Environmental (HSE) management system certification in Micro, Small and Medium Enterprise (MSME) tool rooms in India after receiving Quality Management System (QMS) certification.
- A questionnaire was sent to 17 MSME tool rooms, of which only 4 had certification according to the OHSAS 18001 standard for occupational health and safety management systems.
- The main perceived benefits of HSE certification were improved working conditions, ensuring compliance with legislation, and better internal communication about risks and hazards. However, the main difficulties included high certification costs, difficulties motivating personnel, and changing organizational culture.
The main perceived benefits associated with hse management systems certifIAEME Publication
- The document discusses a study on the perceived benefits of Health, Safety and Environmental (HSE) management system certification in Micro, Small and Medium Enterprise (MSME) tool rooms in India after receiving Quality Management System (QMS) certification.
- A questionnaire was sent to 17 MSME tool rooms, of which only 4 had certification according to the OHSAS 18001 standard for occupational health and safety management systems.
- The main perceived benefits of HSE certification were improved working conditions, ensuring compliance with legislation, and better internal communication about risks and hazards. However, the main difficulties cited were high certification costs, difficulties motivating personnel, and changing organizational culture.
Total Quality Management (TQM) is an integrated organizational approach to delighting customers by continuously meeting and exceeding their expectations through improvement efforts across all processes. TQM requires communication and involvement from all organizational members and suppliers/customers. It originated from efforts to improve postwar Japanese industry and emphasizes continuous learning and improvement, employee empowerment, fact-based decision making, and customer focus. For services industries, implementing an effective TQM system requires commitment from management and staff to establish smooth business processes and satisfy customers.
Performance Appraisal Methods of Multinational organizationTanjil Sakhawat
This document provides an overview of performance appraisal methods used by multinational organizations. It begins with an executive summary and introduction discussing what performance appraisals are and how they work. It then describes different types of performance appraisal methods and discusses the strategic importance of performance management in a global context. Key points made include that performance appraisals are used to evaluate employees and justify compensation decisions, and that the approach to performance management may differ depending on whether the employee is from the parent country, host country, or third country. Criticisms of performance appraisals are also presented.
Survey of Finance and Engineering Economics Presented byMoha.docxmattinsonjanel
Survey of Finance and Engineering Economics
Presented by
Mohammed Ali Alsendi
Nadia Mohammed Daabis
Instructor
Professor Wajeeh Elali
Time Value of Money
Time value of money refers to the concept that a dollar today is worth more than a dollar tomorrow.
Case study
NATASHA, 30 years old and has Bachelor of science degree in computer science.
Working as Tier 2 field service representative for a telephony corporation located in Seattle, Washington.
She has $75,000 that recently inherited from her aunt, and invested this money in 10 years treasury bond.
Terms of Common Inputs
Current Salary $38,000/-
She don’t expect to lose any income during the Certification or while she earning her MBA.
In both cases, she expect her salary differential will also grow at a rate of 3% per year, for as long as she keep working.
Keep using the interest rate as discount rate for the remainder of the problem
CAMPARISME SUMMARYOption 1 "Network Design"Option 2 "MBA"PositionTier 3Managerial PositionCost$5,000 $25,000 / YearPeriod1 year3 years Salery Increasment$10,000 $20,000 Payment DueEnd of 1 yearBegin of each yearRiskAbove 80% on an exam at end of courseEvening program which will take 3 years to complete
Summary
Timeline
Option 1
Option 2
t0
t1
t2
t3
$38,000
$39,140
$50,614.20
$52,132.62
$38,000 x 3%
($39,140+$10,000) x 3%
$50,614.20 x 3%
($5,000)
($25,000)
($25,000)
($25,000)
$39,140
$40,314.20
$41,523.626
$38,000 x 3%
$39,140x 3%
$39,140 x 3%
t4
$53,696.59
$63,369.33
($41,523.626+$20,000) x 3%
$52,132.62x 3%
Timeline Graph
Current Sutation 38000 39140 40314.200000000004 41523.626000000004 42769.334780000005 44052.414823400009 45373.987268102013 46735.206886145075 Certificate 38000 39140 50614.200000000004 52132.626000000004 53696.604780000009 55307.50292340001 56966.728011102015 58675.729851435077 MBA 38000 39140 40314.200000000004 62123.625999999997 63987.334779999997 65906.954823399996 67884.163468101993 69920.688372145058
Yearly Income
Treasury Bond
Amount $75,000
Period 10 years
Rate 3.52% (1st June, 2009)*
A marketable, fixed-interest government debt security with a maturity of more than 10 years. Treasury bond make interest payment annualy and the income that holders receive is only taxed the federal level.
t0
t1
t2
t10
($75,000)
Treasury Bond
$9027.19
$9027.19
$9027.19
…..
PVA(ordinary) = PMT 1 – (1+k)-n
K
$75,000 = x 1 – (1+0.0352)-10
0.0352
PMT = $9027.190
[ ]
[ ]
C ...
Mh0059 – quality management in healthcare servicessmumbahelp
This document provides information about an assignment for an MBA program. It gives the semester, subject code, name, book ID, credits, and marks. It then provides a sample assignment question about quality in healthcare and asks students to answer all questions, with 10 mark questions being around 400 words. It provides two sample questions and answers on distinguishing between Six Sigma and total quality management, and implementing a quality management system in a healthcare organization.
Decision support systems and their role in rationalizing the production plansAlexander Decker
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A study on customer retention strategies in consumer durable goodsAlexander Decker
This document summarizes a study on customer retention strategies in consumer durable goods. The study examined factors that influence customer retention for audio brands, washing machine brands, and air conditioner brands. A questionnaire survey was used to collect primary data, and factor and regression analyses were conducted. For audio brands, building company image was the most important factor for retention. For washing machines, building company image again ranked as the top factor, while for air conditioners eliminating service irritants was most important. The study found some factors like maintaining regular interaction and providing loyalty benefits were less important for retention across product categories.
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EMPLOYEE RETENTION IN FIBRETUFF PRODUCTS INDIA PRIVATE LIMITED, ATHANURIAEME Publication
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A Study on Employee Stress Management with Special Reference to Sri Balaji S...IRJET Journal
This study examines employee stress management at Sri Balaji Spinning Mill. A survey was conducted of 50 employees to identify the key factors causing stress. The top stressors identified through Garrett ranking were poor physical working environment, lack of autonomy, and long working hours. The study concludes that while the company provides some stress reduction activities, improvements could be made to medical facilities, provide more promotion opportunities, and improve rest rooms. Addressing factors like tight deadlines, job security, and frequent duty changes could help further reduce employee stress.
Barriers and enablers in implementation of lean six sigma in indian manufactu...iaemedu
This document discusses barriers and enablers to implementing Lean Six Sigma in Indian manufacturing industries. It provides background on Lean Six Sigma and its benefits when implemented in manufacturing. The objectives of the study are to examine perceptions of employees in various manufacturing sectors on key factors for Lean Six Sigma implementation and to understand barriers and enablers. A survey was conducted of 62 employees across 7 manufacturing sectors using a Likert scale questionnaire regarding critical success factors. Data analysis included chi-square testing to determine relationships between responses and barriers/enablers. The document provides details of the survey and statistical analysis of employee perceptions on factors such as training, open communication, leadership knowledge, and customer satisfaction monitoring.
Barriers and enablers in implementation of lean six sigmaiaemedu
This document discusses barriers and enablers to implementing Lean Six Sigma in Indian manufacturing industries. It provides background on Lean Six Sigma and its benefits when implemented in manufacturing. The objectives of the study are to examine perceptions of employees in various Indian manufacturing sectors on key factors for Lean Six Sigma implementation and to identify relationships between these factors and barriers or enablers. A survey was conducted of employees in 7 manufacturing sectors to understand their views on critical success factors for Lean Six Sigma. Statistical analysis was performed on the survey results.
Barriers and enablers in implementation of lean six sigma in indian manufactu...IAEME Publication
This document discusses barriers and enablers to implementing Lean Six Sigma in Indian manufacturing industries. It provides background on Lean Six Sigma and its benefits when implemented in manufacturing. The objectives of the study are to examine perceptions of employees in various Indian manufacturing sectors on key factors for Lean Six Sigma implementation and to understand barriers and enablers. A survey was conducted of 62 employees across 7 manufacturing sectors using a Likert scale questionnaire regarding critical success factors. Data analysis included chi-square testing to determine relationships between responses and barriers/enablers. The study aims to help Indian manufacturing increase competitiveness and quality while reducing waste.
Barriers and enablers in implementation of lean six sigma in indian manufactu...IAEME Publication
This document discusses barriers and enablers to implementing Lean Six Sigma in Indian manufacturing industries. It provides background on Lean Six Sigma and its benefits when implemented in manufacturing. The objectives of the study are to examine perceptions of employees in various manufacturing sectors on key factors for Lean Six Sigma implementation and to understand barriers and enablers. A questionnaire was administered to 62 employees across 7 manufacturing sectors to understand their views on critical success factors. Data analysis included chi-square tests to understand relationships between responses and barriers/enablers. The study aims to help improve implementation of Lean Six Sigma in Indian manufacturing.
Barriers and enablers in implementation of lean six sigmaiaemedu
This document discusses barriers and enablers to implementing Lean Six Sigma in Indian manufacturing industries. It provides background on Lean Six Sigma and its benefits when implemented in manufacturing. The objectives of the study are to examine perceptions of employees in various manufacturing sectors on key factors for Lean Six Sigma implementation and to understand barriers and enablers. A questionnaire was administered to 62 employees across 7 manufacturing sectors to understand their views on critical success factors. Data analysis included chi-square tests to understand relationships between responses and barriers/enablers. The study aims to help improve implementation of Lean Six Sigma in Indian manufacturing.
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2. International Journal of Management (IJM), ISSN 0976 – 6502(Print), ISSN 0976 –
6510(Online), Volume 3, Issue 3, September- December (2012)
find employment in salon or beauty parlor, a cosmetic manufacturing company, a health club or
gym, television or film and also self-employment. Beauty parlor is also called as aunty shop.
There is a wide scope for beauty industry in India. In country like India, the beauty industry has
significantly developed in terms of manufacture, promotion and marketing of different beauty
products.
2.0 Objectives of study
1. To identify the obstacles in the conduct of Beauty clinics.
2. To analyze the customer satisfaction level in beauty clinics.
3.0 Methods of Data Collection
The data was collected both primary and secondary data. The primary data was collected by
using 2 types of questionnaire. First questionnaire was framed exclusively for the beauticians and
the second questionnaire was focused on the customers of the parlors. Information from
secondary sources. The study was conducted in Tamilnadu with a sample size of 350 women
owned beauty parlor and about 450 customers. Tools used to study are Chi-square test, weighted
average method, factor analysis and multiple regression analysis.
4.0 RESULTS AND DISCUSSION
Factor Analysis:
In order to identify the factors which determine the success of entrepreneurs in beauty clinics,
factor analysis was performed. Table 1 contains the result regarding the sample adequacy and
sphericity of the sample.
Table : 1 KMO and Bartlett's Test
Kaiser-Meyer-Olkin Measure of Sampling Adequacy. .582
Bartlett's Test ofApprox. Chi-Square 200.515
Sphericity Df 45
Sig. .000
To identify the factors which influence the success of entrepreneurship in beauty clinics, 10
factors were selected from the questionnaire and used in the Factor analysis. The results
revealed that the first three components alone explain more than 72% of the variance. This
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3. International Journal of Management (IJM), ISSN 0976 – 6502(Print), ISSN 0976 –
6510(Online), Volume 3, Issue 3, September- December (2012)
implies the three components consist of a number of factors which have to be concentrated on to
improve the success of the beauty clinics. For this purpose the varimax rotated component
matrix is studied.
From table 3, it is clear that the first component has totally 4 factors are heavily loaded, viz.,
handling stress, commitment, optimizing entrepreneurial skills and performance. This means the
entrepreneurs have to develop methods for managing stress in their day to day activities. They
should ensure that the workers in the clinics are well trained in every aspect of the trade and
motivate them in different ways [monetary and non-monetary ways] to improve their
commitment. As regards performance, the entrepreneurs should realize that the service rendered
is highly personal and customized. So what is offered to one customer is not relevant or
applicable to others. In such a case, they have to understand the customer’s requirements well
and translate it appropriately and design the package of service which would enhance the
customer satisfaction. As these four factors are heavily loaded every positive improvement in
these four factors would improve customer satisfaction and also business success.
The second component has four more factors heavily loaded, viz., years in the field, better in
problem solving, general management skills and managing others. It could be noted that the
second, third and fourth factors are completely dependent on the first one. As is often said
‘practice makes a person perfect’ the entrepreneurs have to learn from their experience and also
carefully understand the experience of the others in the field. Added to this is the necessity to
retain the employees who are trained and oriented and this call for the ability to manage others.
Years in the field and calculated risks are heavily loaded factors in the third component. This
means, apart from the experience in the business, the entrepreneurs need to understand the risks
posing challenges to their business. These could be business related, customer related or other
external factor related.
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4. International Journal of Management (IJM), ISSN 0976 – 6502(Print), ISSN 0976 –
6510(Online), Volume 3, Issue 3, September- December (2012)
Table : 2 Total Variance Explained
Component Extraction Sums of Squared Rotation Sums of Squared
Initial Eigenvalues Loadings Loadings
% of Cumul % of Cumulative % of Cumulative
Total Variance ative % Total Variance % Total Variance %
1 3.520 35.203 35.203 3.520 35.203 35.203 3.29732.973 32.973
2 2.400 23.998 59.201 2.400 23.998 59.201 2.42824.282 57.254
3 1.332 13.324 72.525 1.332 13.324 72.525 1.52715.271 72.525
4 .928 9.282 81.807
5 .773 7.732 89.539
dimension
6 .361 3.605 93.144
7 .272 2.721 95.866
8 .228 2.279 98.144
9 .110 1.104 99.248
10 .075 .752 100.000
Extraction Method: Principal Component Analysis
Multiple Regression analysis
In order to examine the factors influencing the customer satisfaction, a number of variables were
selected and a multiple regression analysis was performed. The general form of linear regression is :
Y = [ X1, X2, X3, X4, X5……….Xn ] Where X1 – Xn are the independent variables. The
independent variables included are : X1 location of the beauty clinic, X2 frequency of visit, X3
pricing strategy, X4 punctuality of clinic employees, X5 quality of work, X6 quality of service in
treatment, X7 internal facility and X8 parking facility., Y = satisfaction index
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5. International Journal of Management (IJM), ISSN 0976 – 6502(Print), ISSN 0976 –
6510(Online), Volume 3, Issue 3, September- December (2012)
Table : 3 Rotated Component Matrixa
Component
1 2 3
Years in this field .319 .596 .587
Qualities for success .265 .305 .115
Calculated risk .076 -.083 .963
Better in problem solving .204 -.628 -.276
handling stress -.806 .313 -.032
General management skills .383 .843 -.191
Commitment .860 .290 .210
Optimizing entrepreneurial skills .876 -.186 -.098
Performance -.804 -.258 -.212
Managing .359 -.765 .168
Extraction Method: Principal Component Analysis, Rotation Method : Varimax with Kaiser
Normalization ,a. Rotation converged in 5 iterations
The result indicated a very high R2 value of 0.900, implying that the factors included for the
analysis together explain 90% of the fluctuations in the Customer satisfaction. A statistically
high F value [31.499] implied that the regression equation is fit for both interpretation as well as
prediction.
Table : 4 ANOVAb
Model Sum of Squares df Mean Square F Sig.
Regression 953.028 8 119.129 31.499 .000a
Residual 105.895 28 3.782
Total 1058.923 36
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6510(Online), Volume 3, Issue 3, September- December (2012)
Table : 5 Coefficients a
Model Unstandardized Standardized
Coefficients Coefficients
B Std. Error Beta t
1 (Constant) 108.874 2.175 50.048
Location of the parlor .061 .362 .014 .169 .867
Frequency of visit .250 .439 .044 .570 .573
Pricing strategies -2.830 .862 -.370 -3.283 .003
Punctuality of clinic Members .600 .308 .000
4.585
2.752
Quality of work 1.376 .527 .229 2.612 .014
Quality of service in treatment .827 .329 .001
3.804
3.145
Internal facility 1.931 .545 .286 3.543 .001
parking facility 1.140 .295 .297 3.866 .001
a. Dependent Variable: Satisfaction index
The regression equation developed is given below:
Customer satisfaction index [Y] = 108.874 +0.61ns X1 + 0.250ns X2 – 2.83* X3 [t=3.283] +
2.752 * X4 [t=4.585] + 1.376* X5 [t=0.14] + 3.145* X6 [t=3.804] + 1.931 *X7 [t=3.543] +
1.140 * X8 [t=3.866]
From the above equation it is clear, that X3, X4, X5, X6, X7 and X8 are statistically significant
which means customer satisfaction index in a significant manner. As pricing strategy of the
beauty clinic holds the key for improving customer satisfaction. Any price difference between
clinics for any service is bound to affect the customer response and customer satisfaction. With
very 1 unit reduction in price, the satisfaction would go up by 2.83 units. The presence of
negative sign with the coefficient clearly implies that by suitably developing a pricing strategy,
the satisfaction of the customer can be improved. Appointment is given to a customer by the
clinic; it should be honored without fail. So this adherence to the appointment can improve
customer satisfaction. Every one point improvement in punctuality among the employees can
improve the customer satisfaction by nearly 2.752 points. For this to happen, the employees
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7. International Journal of Management (IJM), ISSN 0976 – 6502(Print), ISSN 0976 –
6510(Online), Volume 3, Issue 3, September- December (2012)
should be stress free, well supported and motivated by the entrepreneur. Another statistically
significant factor is the quality of work. That is, every work done by the employee in the clinic
should be of high quality. As is clear from the equation every unit improvement in the quality of
work turned out the customer satisfaction would go up by 1.376 units. The next factor is quality
of service in treatment. The equation points out that every unit increase in the quality of service
adds to the customer satisfaction by 3.145 units. A very important expectation among the
customers is a good internal environment. By addressing this in a professional manner, the
customer satisfaction is bound to increase as shown by this equation. To be specific every unit
improvement in the internal facility would increase the customer satisfaction by 1.931 units.
Similarly, customers who come to the clinic by their own conveyance would expect hassle free
parking facility. This is an external factor which has nothing to do with the way the customer
service is rendered. But this is equally important as no customer would leave the vehicle on road
unprotected. So the beauty clinics can provide some reserved parking facility for customer
satisfaction. Every unit support in providing parking facility would improve the satisfaction by
1.14 units.
5.0 CONCLUSIONS
Key for achieving a higher customer satisfaction lies with the entrepreneur. Every satisfied
customer will not only visit again, but also would spread the message among others. When the
constituent of demographic profile of the respondents was studied with customer satisfaction, it
was found only age has a significant relationship with customer satisfaction. A very important
lesson from this, the entrepreneurs should give very high priority while dealing with each
customer depending upon the age. Always the youngsters come to the clinics only to fine tune
their beauty and the clinic should rise up to their expectations. Similarly middle aged and elderly
women visit the clinic with specific requirements and expectations. The clinic should address
this on a case to case basis so that each customer is satisfied.
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