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   MHA 690 HEALTH CARE CAPSTONE

   WEEK 1 DISCUSSION 2

   Ken Pankow
   HIPPA RULES ARE COMPLEX
       Keep the training simple
       Keep it entertaining
       Keep the training tailored to your audience
         Don’t talk over their heads
         Let them ask and encourage question
   Train face-to-face
       Do not use memos or emails
       Do not use threats
       Allow for questions


   Muti-media programs may be cheaper
       Computer training or watching videos
       No interaction
   CONSEQUENCES OF BREAKING
                 THE RULES



   Show and explain other consequences of
    people who have violated HIPPA

   Have staff complete a test or questionnaire to
    ensure they understand what will happen if
    they break the rules to them, the business and
    the owner of the record they violated
   Explain to the audience how your system is set
    up and how it can help prevent violations



   Show how your system can help your staff
    inform management of improper uses or
    viewing

   Show the safeties and checks your system has
    and who maintains it
   TRAIN AND LEAD BY EXAMPLE

   Show staff the proper way of using the system

   Train with your staff
       Don’t say do it because I am the boss,
        Administration said so or I said so
       Don’t do it just because it is a Federal regulation


   We are here to do what is best for the patients
   Associated Press. (2008, August). Report: Over
    120 UCLA Hospital Staff Saw Celebrity Health
    Records. Retrieved from
    http://www.foxnews.com/story/0,2933,39878
    4.00.hrml

   Caesar, N., Kozloski, A. & Pickens, K.. (2004).
    Ten Secrets to Effective HIPPA Training: Teach
    Your Staff to Trust the System. Retrieved from
    http://www.ahia.org/audit_library/newpers
    pectivearchivesarchive/2004/spring2004/

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Wk1 disc2

  • 1. MHA 690 HEALTH CARE CAPSTONE  WEEK 1 DISCUSSION 2  Ken Pankow
  • 2.
  • 3. HIPPA RULES ARE COMPLEX  Keep the training simple  Keep it entertaining  Keep the training tailored to your audience  Don’t talk over their heads  Let them ask and encourage question
  • 4. Train face-to-face  Do not use memos or emails  Do not use threats  Allow for questions  Muti-media programs may be cheaper  Computer training or watching videos  No interaction
  • 5. CONSEQUENCES OF BREAKING  THE RULES  Show and explain other consequences of people who have violated HIPPA  Have staff complete a test or questionnaire to ensure they understand what will happen if they break the rules to them, the business and the owner of the record they violated
  • 6. Explain to the audience how your system is set up and how it can help prevent violations  Show how your system can help your staff inform management of improper uses or viewing  Show the safeties and checks your system has and who maintains it
  • 7. TRAIN AND LEAD BY EXAMPLE  Show staff the proper way of using the system  Train with your staff  Don’t say do it because I am the boss, Administration said so or I said so  Don’t do it just because it is a Federal regulation  We are here to do what is best for the patients
  • 8. Associated Press. (2008, August). Report: Over 120 UCLA Hospital Staff Saw Celebrity Health Records. Retrieved from http://www.foxnews.com/story/0,2933,39878 4.00.hrml  Caesar, N., Kozloski, A. & Pickens, K.. (2004). Ten Secrets to Effective HIPPA Training: Teach Your Staff to Trust the System. Retrieved from http://www.ahia.org/audit_library/newpers pectivearchivesarchive/2004/spring2004/

Editor's Notes

  1. When conducting HIPPA training know your audience talk to their level if you have a training session with front line workers don’t give explanations that only a person with a PhD would understand. Keep the training entertaining so the audience will not get bored
  2. It is better to train face-to-face you can read your responses from the audience and answer any questions, clear up concerns they may have. Do not use memos or emails to threaten the staff of why they need this training, most people will not read them.
  3. It may hit home better to people if they see what others have done and what types of fines and lose of employment that came out of “just a quick peak”.Make sure they understand who all gets hurt by their wondering eyes.
  4. The best way the staff can have confidence in your system is to show them how it works and why it is important for them to be able to inform management before something gets too far out of control.
  5. If you lead and train by example staff will look up to you and understand that this is important, if management understands and follows the rules then all staff will as well.