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Confidentiality
& Privacy
Report: Over 120 UCLA Hospital Staff
Saw Celebrity Health Records
Training Intervention and
Management Strategies to
Decrease Non-Compliance
Common Practices & Methods
 One of the common practices in the medical
setting for those dealing with sensitive
materials for medications/narcotics is a
second witness/passcode.
 This method has the effect of having a second
set up eyes, opinion, and monitoring to
ensure compliance. As a manager I would
suggest this same tactic be carried over
regarding gaining access to patient
information.
Provisions of Access
 Those who need access because they are
providing direct care wouldn’t need a second
password/witness; but for those who do not
provide care to specific individuals would
require more than himself or herself to access
information.
In-Service/Education
 In addition to the monitoring component, I
would suggest a routine training or in-services
to provide a forum to provide clarity to any
grey areas in question, discuss results of non-
compliance, and to give general information
regarding confidentiality.
Training Tools For Employees
Proper Practices in Healthcare
 Initially, this demonstrates that these types of
incidents occur and can happen at the most
prestigious facilities. The UCLA Hospital is
nationally recognized for its high level of
medical performance, research and modern
intervention strategies. This serves to show
that even the facilities that carry the highest
level of ratings must comply with the
standards implemented by the governing
body.
Compliance & Consequences
 Secondly, it demonstrates that all those
associated with non-compliance must be
reprimanded and held accountable for their
actions. From the literature it is a direct
reflection that staff members, those in
supervisor positions, as well as the facility
itself were held responsible
Compliance & Consequences
 Secondly, it demonstrates that all those
associated with non-compliance must be
reprimanded and held accountable for their
actions. From the literature it is a direct
reflection that staff members, those in
supervisor positions, as well as the facility
itself were held responsible
Developing Strategies Improve
Compliance
 Lastly, this material illustrates that there is
work that needs to be done in order to
develop the appropriate systems/operations
to put in place that continues to track this type
of non-compliance, but to also to close to
loopholes for those few individuals that have
issues with following the legal implications
that are put into place to avoid this type of
defiance.
References
 http://www.foxnews.com/story/2008/08/06/rep
ort-over-120-ucla-hospital-staff-saw-celebrity-
health-records.html
 http://www.ncbi.nlm.nih.gov/pmc/articles/PMC
4394583/

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Confidentiality and privacy

  • 1. Confidentiality & Privacy Report: Over 120 UCLA Hospital Staff Saw Celebrity Health Records
  • 2. Training Intervention and Management Strategies to Decrease Non-Compliance
  • 3. Common Practices & Methods  One of the common practices in the medical setting for those dealing with sensitive materials for medications/narcotics is a second witness/passcode.  This method has the effect of having a second set up eyes, opinion, and monitoring to ensure compliance. As a manager I would suggest this same tactic be carried over regarding gaining access to patient information.
  • 4. Provisions of Access  Those who need access because they are providing direct care wouldn’t need a second password/witness; but for those who do not provide care to specific individuals would require more than himself or herself to access information.
  • 5. In-Service/Education  In addition to the monitoring component, I would suggest a routine training or in-services to provide a forum to provide clarity to any grey areas in question, discuss results of non- compliance, and to give general information regarding confidentiality.
  • 6. Training Tools For Employees
  • 7. Proper Practices in Healthcare  Initially, this demonstrates that these types of incidents occur and can happen at the most prestigious facilities. The UCLA Hospital is nationally recognized for its high level of medical performance, research and modern intervention strategies. This serves to show that even the facilities that carry the highest level of ratings must comply with the standards implemented by the governing body.
  • 8. Compliance & Consequences  Secondly, it demonstrates that all those associated with non-compliance must be reprimanded and held accountable for their actions. From the literature it is a direct reflection that staff members, those in supervisor positions, as well as the facility itself were held responsible
  • 9. Compliance & Consequences  Secondly, it demonstrates that all those associated with non-compliance must be reprimanded and held accountable for their actions. From the literature it is a direct reflection that staff members, those in supervisor positions, as well as the facility itself were held responsible
  • 10. Developing Strategies Improve Compliance  Lastly, this material illustrates that there is work that needs to be done in order to develop the appropriate systems/operations to put in place that continues to track this type of non-compliance, but to also to close to loopholes for those few individuals that have issues with following the legal implications that are put into place to avoid this type of defiance.