1. MHA 690 HEALTH CARE CAPSTONE
WEEK 1 DISCUSSION 2
Ken Pankow
2.
3. HIPPA RULES ARE COMPLEX
Keep the training simple
Keep it entertaining
Keep the training tailored to your audience
Don’t talk over their heads
Let them ask and encourage question
4. Train face-to-face
Do not use memos or emails
Do not use threats
Allow for questions
Muti-media programs may be cheaper
Computer training or watching videos
No interaction
5. CONSEQUENCES OF BREAKING
THE RULES
Show and explain other consequences of
people who have violated HIPPA
Have staff complete a test or questionnaire to
ensure they understand what will happen if
they break the rules to them, the business and
the owner of the record they violated
6. Explain to the audience how your system is set
up and how it can help prevent violations
Show how your system can help your staff
inform management of improper uses or
viewing
Show the safeties and checks your system has
and who maintains it
7. TRAIN AND LEAD BY EXAMPLE
Show staff the proper way of using the system
Train with your staff
Don’t say do it because I am the
boss, Administration said so or I said so
Don’t do it just because it is a Federal regulation
We are here to do what is best for the patients
8. Associated Press. (2008, August). Report: Over
120 UCLA Hospital Staff Saw Celebrity Health
Records. Retrieved from
http://www.foxnews.com/story/0,2933,39878
4.00.hrml
Caesar, N., Kozloski, A. & Pickens, K.. (2004).
Ten Secrets to Effective HIPPA Training: Teach
Your Staff to Trust the System. Retrieved from
http://www.ahia.org/audit_library/newpers
pectivearchivesarchive/2004/spring2004/
Editor's Notes
When conducting HIPPA training know your audience talk to their level if you have a training session with front line workers don’t give explanations that only a person with a PhD would understand. Keep the training entertaining so the audience will not get bored
It is better to train face-to-face you can read your responses from the audience and answer any questions, clear up concerns they may have. Do not use memos or emails to threaten the staff of why they need this training, most people will not read them.
It may hit home better to people if they see what others have done and what types of fines and lose of employment that came out of “just a quick peak”.Make sure they understand who all gets hurt by their wondering eyes.
The best way the staff can have confidence in your system is to show them how it works and why it is important for them to be able to inform management before something gets too far out of control.
If you lead and train by example staff will look up to you and understand that this is important, if management understands and follows the rules then all staff will as well.
