16:15-16:35 Will a robot be my boss? Neil Millett - Research Marketing Manager, reed.co.uk reed.co.uk surveyed over 2,000 UK workers to understand the impact an increase of AI and robotics has made in the world of work. We’ll reveal the industries job seekers feel are most at risk, the key skills that give the human touch an edge over robotics, and how jobseekers really feel about the future of work.

1. @reedcouk
WILL A ROBOT
BE MY BOSS?
#reedrectech
The future of work in a world of AI & robotics

2. @reedcouk
#reedrectech
1960s

3. @reedcouk
#reedrectech
1990s

4. @reedcouk
#reedrectech
Today

5. OUR RESEARCH
n=2,000 - August 2017

6. HUMANS V ROBOTS
A consumer view of today’s
automated services

7. HUMANS WIN…JUST
57%
Prefer people-manned
checkouts over self service

8. BUT WHY?
More personable (57%)
Humans are (supposedly):
Offer greater peace of mind (41%)
More reliable (41%)

9. IN THE NEWS

10. YOUNG IN TECH-SHUN-SHOCK
18-24’s prefer people
manned checkouts
72%
Whereas 25-34’s prefer
automated checkouts
60%

11. A.I. INTERACTION
Of adults have used chatbots
64%
Have used online chat function,
unsure if real or chatbot
31%

12. ASK SKY BET’S JEFF

13. MEET REEDBOT
facebook.com/reedcoukBot

14. IN THE NEWS

15. THE ROBOTS ARE COMING…
Which jobs do UK workers
believe are most at risk?

16. EXTRA COMPETITION
61%
Agree computers, automation or robots will
take the jobs of humans

17. JOBS AT RISK
Factory workers
Top 5 by job title
Receptionists
Telemarketers
Customer service
Librarians

19. THE HUMAN TOUCH
Doctors
Top 5 by job titles least at risk
Vets
Chefs
Scientists
Social workers

20. ME, PERSONALLY…
How at risk did each of our
survey respondents feel?

21. EXTRA COMPETITION
1/2
Feel they could be replaced
within the next 10 years

22. SENIOR MANAGEMENT BEWARE…
Those at a higher level of business
fear being replaced most
37%
Of C-suite employees
feel “very concerned”

23. SPECIALIST SKILLS
1/3
Believe they are not at risk with specialised skills
important to decision making

24. A HARMONIOUS RELATIONSHIP
Processes quicker to complete
People & tech working together to get the job done
Menial tasks easier to manage
Fewer errors made
More time for complex tasks
Better thought out decisions

25. IN THE FUTURE WHEN ALL’S WELL

26. THE HUMAN/ROBOT BALANCE
20-40%
of the workforce in 10 year’s time
The majority believe robots/automation/AI
will account for

28. NOT ALL DOOM AND GLOOM
30%
change within their industry
Believe advancement in technology will be biggest driver of

29. NOT ALL DOOM AND GLOOM
40%
will be biggest driver of change within their industry
Of Recruitment Professionals believe technology

30. RECRUITMENT & ROBOTICS
How AI can improve the
candidate experience

32. A ROBOT REVOLUTION
IN CONCLUSION
We accept our robot friends
Making our working life easier
Concerns over impact on society
A workforce prepared to adapt
We’ll always need the human touch

33. @reedcouk
THANKS
#reedrectech