This document discusses reasons why restaurant employees quit and how to prevent turnover. It identifies several external factors that may cause employees to leave, such as low grades, relocation, or health issues. It also discusses internal factors like poor compensation and benefits, unsatisfactory schedules that provide too few or too many hours, conflicts with team members or managers, lack of career advancement opportunities, and employees not feeling valued or appreciated. The document provides recommendations in each area to engage employees, understand their needs, and address issues to improve retention.

1. WHY RESTAURANT
EMPLOYEES QUIT AND HOW
TO KEEP THEM
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2. These external factors may include
the following:
The only thing that you can do is to
conduct frequent pulse meetings so
you know they are quitting sooner or
later, and you can come up with a
contingency plan.
> Low grades (for working students)
> A shift in priorities
> Personal reasons
> They are relocating
> Graduation (for working students)
> Health issues
EXTERNAL FACTORS
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3. POOR
COMPENSATION
AND BENEFITS
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We are not able to compete with
the "big guys" across the street
and that's a fact.
However, there are ways for you
to battle this problem:
> Be informed and research
> Increase your prices
> Simplify operations
> Invest in equipment and kitchen tools
> Let go of C players
> Conduct pulse meetings very
frequently

4. Not enough hours
Too many hours
Weekend hours
Late nights/closing
Poor work-life balance
On a scale of 1 to 10, how happy are you with the number of hours
you get?
On a scale of 1 to 10, how happy are you with the days and hours of
the week you work?
Conflict in schedule such as:
To help you find a solution to this problem, you must have
conversations with your people and ask the following questions:
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THE
SCHEDULE

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THE CONFLICT WITH TEAM
MEMBERS OR MANAGERS
How to battle this problem?
> Establish trust by
frequently having
meaningful conversations
with them.
> Ask questions like, "On a
scale of 1 to 10, how happy
are you with the team?"
They may not just get along with somebody, or maybe, they don't feel
comfortable working with a manager and just choose to quit because
everybody hates confrontation.

6. Teach them something new
Challenge them to learn new
things
Inspire them
Paint a picture of the future
Connect the dots - what they are
learning today is building their
character and resume
Read a book together and require
an action plan every week
Why they feel that there are no
more opportunities is actually
because they have stopped
learning.
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CAREER
ADVANCEMENT

7. We have to make sure
that we can communicate
effectively that we value
and appreciate them.
People have different
ways of communicating
love and appreciation,
namely:
> Words of affirmation
> Quality time
> Acts of service
> Physical touch
> Gifts
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THEY DON'T FEEL VALUED
AND APPRECIATED