Many problems remain unsolved because no one takes ownership, leading to blame-shifting and a lack of accountability. To resolve issues, individuals must cultivate intention, awareness, and a willingness to confront these problems collaboratively. Leaders are encouraged to foster a culture where all team members share responsibility for addressing problems that exist between them.

1. Why Problems Go Unsolved

2. Execu6ve Summary
Most problems go unaddressed because they don’t belong to anyone.
They are between.
Everyone is sure someone else should do something about the problem.
So we Lay Blame on those across the problem from us. Or we Jus6fy that
it’s beyond our control (because it is between).
The problem will remain un6l someone – anyone -­‐-­‐ steps up to take
Responsibility for solving the problem.
Apply the Keys to Responsibility – Inten6on, Awareness, and Confront.

3. Problems
Between
People
Within
the Team

4. Problems
Between
Departments

5. Problems
Between
Divisions

6. Problems
Between
Companies

7. “They just
aren’t doing
their job.”

8. “It isn’t our
job to
resolve the
Problem
Between.”

9. Keys to Responsibility
• Create an
Inten/on
to Resolve
Problems
Between
• Become
Aware of
Problems
Between
• Confront
Problems
Between

10. Think about it
As a leader…
Are you blaming others for problems between that you
also aren’t owning?
How could you approach the other and ask “Does this
problem between frustrate you as it does me? Let’s
team up and resolve it once and for all.”
How can you encourage and allow your peers and
charges to own problems between?
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2015
Partnerwerks
Inc.
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