This document discusses problems that arise between groups when assigning accountability versus responsibility. It presents an accountability-responsibility continuum (A>R, A=R, A<R) and shows how people typically respond to problems by laying blame, justifying issues, and feeling shame rather than taking responsibility. The "Responsibility Process" is presented as a better approach that involves taking responsibility through obligation rather than denying problems or quitting. The document promotes Christopher Avery's leadership workshops and programs.