What is human-centered design, and why is it important to you? What is the business value of design? Come and learn why you want to employ human-centered design in your organization.
A terrific piece of work delivered at AMA ServSig Doctoral Consortium Taipei 2013 National Taiwan University, Taipei, Taiwan — July 3-4, 2013 by Lerzan Aksoy & Timothy Keiningham
Design Thinking is a secret ingredient of many successful organizations. Integrating DT with CEMMethod has produced remarkable results. In this deck we review the how with examples.
Your company is going through a transformation, because your customers are demanding more. Whether you’re striving to deliver on your brand promise or reacting to digital disruption with innovative delivery models, your strategy needs to keep pace with the next-gen customer. Who is that next-gen customer and how will you win their loyalty?
Watch this informative webcast to explore how:
Digital transformation is driving the top 10 CXO boardroom priorities for 2015.
Effective customer lifecycle management delivers better business outcomes for next-gen customers and top-line growth for your company.
Using data-driven insights is the secret to engaging and keeping the next-gen customer.
In the masterclass customer-journey mapping and innovation, service design plays a major role. Service designer Caroline Beck takes you through a quick course in customer journey thinking, which puts the customer at the center in a practical and applicable way.
A terrific piece of work delivered at AMA ServSig Doctoral Consortium Taipei 2013 National Taiwan University, Taipei, Taiwan — July 3-4, 2013 by Lerzan Aksoy & Timothy Keiningham
Design Thinking is a secret ingredient of many successful organizations. Integrating DT with CEMMethod has produced remarkable results. In this deck we review the how with examples.
Your company is going through a transformation, because your customers are demanding more. Whether you’re striving to deliver on your brand promise or reacting to digital disruption with innovative delivery models, your strategy needs to keep pace with the next-gen customer. Who is that next-gen customer and how will you win their loyalty?
Watch this informative webcast to explore how:
Digital transformation is driving the top 10 CXO boardroom priorities for 2015.
Effective customer lifecycle management delivers better business outcomes for next-gen customers and top-line growth for your company.
Using data-driven insights is the secret to engaging and keeping the next-gen customer.
In the masterclass customer-journey mapping and innovation, service design plays a major role. Service designer Caroline Beck takes you through a quick course in customer journey thinking, which puts the customer at the center in a practical and applicable way.
Are you measuring customer experience (cx) the right way ?groupfio1
A great customer experience can be just like great art; you can’t necessarily describe it in words, but you know it when you see it. Which brings up a great story recently shared by Business and Marketing Reporter Jade Floyd. know more about the right way to measure customer experience please visit our blog here: https://www.groupfio.com/are-you-measuring-cx-the-right-way/
One of the most common mistakes businesses make is that they forget to align their business goals with their customer experience goals. How does this manifest most frequently? They are not tracking the right KPIs. This presentation will share with you what KPIs to track for the 4 primary business goal buckets.
Customer Centricity has taken center stage for enterprises seeking to transform for the digitial age. Managing proactively Customer Experience wins the Triple Crown - Lower Costs, Higher Revenue and Enhanced Service concurrently.
How to Leverage Analytics, Design, and Development to Transform Customer Jour...Qualtrics
Learn how McKinsey harnesses big data in experience. This session outlines the concept of leveraging big data, how to prioritize and map journeys, the benefits of setting up cross channel groups, and how to carve out implementation capacity.
CX Strategy & Design in the domain of Participatory Energy for RMIT Online course
As customers, how do we overcome disinformation and infoxication to invest in distributed energy resources (DER) or solar energy as an example?
As vendors, how do we build trust, transparency, and independence in relevant information that empower potential customers to engage in renewable energy supply, storage and sharing?
QuestionPro CX - Not Just a Number: Using NPS to Improve Customer ExperienceQuestionPro
In this special webinar, CX Expert, Shep Hyken will not only discuss NPS, but divulge his best tips on measuring Net Promoter Score to deliver a better customer experience. Join us and gain a better understanding of how you can use Net Promoter Score to measure and improve your customer experience to ultimately increase revenue.
You'll learn:
1. CX Trends in 2017
2. The differences between Customer Experience and Customer Service
3. Ways to measure CX and the metrics
4. CX and Revenue Correlation
5. Top ways to improve CX
Your VoC Programme is underperforming - do something about itFuturelab
This paper is not to convince you that you should have a Voice of the Customer (VoC) program. It’s 2020 – we assume you have this by now. If not, please let us know if you need arguments to convince your manager, we will help you.
However, 50% of all Voice of the Customer practitioners are unhappy with their programme1.
Fred Reichheld, the creator of the Net Promoter System, claims that 70% of companies do NPS wrong. And too many VoC programmes that we at Futurelab have ever encountered are struggling to reach their full potential or present a substantial ROI. Given the current focus on ROI in the evaluation of VoC (and in the broader sense CX) programmes, this is a dangerous position to find yourself.
In this paper, we show you the key steps you must take to ensure the success of your VoC programme – whether it is based on NPS, CES or other metrics.
Please join us for one of the webinars where I will give you cases, examples and best and worst practice stories to bring it all to life: https://lnkd.in/g8gNeSB
Creating The Best Customer Experience CX Strategy Complete DecksSlideTeam
Customer Experience CX is the interaction between a customer and the business. Customer service is just one aspect of customer experience as CX involves all interactions with a business. A great customer experience ensures brand loyalty. It results in lower churn and increased revenue. Companies are, therefore, giving importance to developing a customer experience strategy to ensure a positive and seamless experience across all touchpoints of the customer journey, be it online or offline. For businesses wishing to learn how to go about building a CX strategy or reviewing theirs, this complete deck walks you through developing the perfect customer experience strategy from scratch. This involves developing customer personas to have a better understanding of the customers needs and wants and mapping customer journey to know their thoughts, feelings and behaviour at each stage of the buying journey. The customer experience templates provided in this extensively researched deck help you list out the pain points of the customer, identify their root cause and find solutions. These steps help you in developing the CX strategy and creating a roadmap to ensure successful implementation of the project. https://bit.ly/2WN0o8i
Value Selling - Finding Your Hook with the Value Proposition CanvasDavender Gupta
Quantifying your value proposition lets you understand the value you deliver to your customers. In this two-part series, we will go through the process of identifying how to communicate your true value, test this value with the market and find your place within it.
Part One: Finding Your Hook
Great businesses aren’t built on products; they’re built on communicating value. Your value is in the “hook” and in order to find your hook, you need to know what problem you’re trying to solve or what need you’re trying to fill. This workshop will present a process to guide you in discovering your hook using customer-focused language (rather than business-centric) and help you to better describe your company’s goods and services, with the aid of the ‘Value Proposition Canvas’.
Speaker: Davender Gupta, Venture Strategist Co-founder, StrategyFest.com
Presented to YES Montreal http://yesmontreal.com
https://www.yesmontreal.ca/en/entrepreneurs/events/new-value-selling-idea-to-income-two-part-series
October 17, 2017
For more information: Davender Gupta http://www.davender.com
It's imperative that today's organizations understand the experience they are creating for their customers and the context in which they're delivering.
Through the use of user-centered design and design thinking frameworks, you can accelerate your understanding and innovation opportunities, while decreasing the risk of building the "usable wrong thing."
Seen at EntreFest 2017, Matt Arnold and Mat Winegarden used this presentation they created in order to help small businesses to large enterprise groups embrace customer understanding and design thinking frameworks to help de-risk opportunities.
Magento powered websites look impressive and perform brilliantly. Bing Digital have a great team of Magento Developer and Magento Designers who create websites that deliver more transactions and more conversions using the powerful Magento Framework. - See more at: http://www.bingdigital.co.uk/services/magento-ecommerce#sthash.Wklg84BO.dpuf
Pages Consultancy - Talent Acquisition Services Across All IndustriesPages Consultancy
Offering the Best in the Industry Talent Acquisition Services. At Pages Consultancy, we source the best-matched professionals for your optimum business growth. We offer candidate recruitment services across all industries
These are slides from the ADPList mentoring session.
https://app.adplist.org/dashboard/sessions/details/how-to-measure-and-communicate-the-impact-of-ux/about
A timeless question and heavily debated one. I have been dumbfounded, defensive, even taken offense to this question in my career. With experience and willingness to revisit my opinions, I have learned that this complex question requires a considered response.
Join this session if you want to explore the intent behind the question, the role of the product's maturity, the useful approaches to calculate the impact, the challenging circumstances, and craft a thoughtful point of view.
By the end of this session, you should feel ready to discuss this question with empathy, confidence, and conviction.
Voice of the Customer: The Key to Winning In Tech Sales with N3, CallMiner an...n3marketing
Join CallMiner, N3, and special guest SiriusDecisions as we explore Voice-of-the-Customer technologies that help you understand and quickly adjust to the rapidly changing marketplace dynamics. Through this webinar, you will learn how to:
-Gain a scientific understanding of your customers to help drive and optimize future conversations
-Develop a dynamic, customer-centric approach to gathering, mining, analyzing and interpreting customer input and
-Use customer insights and sentiments to sell more technology and beat your competition
How do you know you're ready for a Design Sprint?Highland
For leaders who want their teams to embrace human-centered approaches and collaborate in new ways, Sprints are a fantastic way to start.
Join Highland’s CX Practice Director David Whited and Lead Experience Designer Amrita Kulkarni as they share how Research Sprints and Design Sprints make Design Thinking—a reliable methodology to address complex, ambiguous problems—accessible in a way they have never been before. David and Amrita will introduce the purpose and philosophy of Sprints, talk through the differences between Research and Design Sprints, and what kind of issues, problems, or opportunities are the right fit for each.
We’ll be joined by Jennifer Severns, CXO, and Jennifer O’Brien, Innovation and Insights Manager, from the American Marketing Association, who will share how their organization has used Sprints to catalyze a culture of Design Thinking at the AMA. They will reflect on the realities of introducing Sprints and Design Thinking into an established organization, sharing advice for helping others think and work in new ways.
Attendees will learn:
- How are Research Sprints different from Design Sprints
- When is the right time or moment to conduct a Sprint
- What it takes for Sprints to be successful
- How to amplify Sprint outcomes for change in your organization
How do you build digital products that serve real customer needs? Seasoned product development expert, Tatyana Mamut shared her three principles for organizing people, product and processes for customer centricity at Amplitude's DATAfest 2018.
It’s time to focus your workplace productivity strategy where it matters most
Critical to the success of workplace transformation efforts - and being able to demonstrate results - are understanding what productivity means for your business, what behaviors drive it and how the workplace can support it. Our latest research outlines how you can start the journey toward designing a workplace strategy that drives real value for your organization.
Are you measuring customer experience (cx) the right way ?groupfio1
A great customer experience can be just like great art; you can’t necessarily describe it in words, but you know it when you see it. Which brings up a great story recently shared by Business and Marketing Reporter Jade Floyd. know more about the right way to measure customer experience please visit our blog here: https://www.groupfio.com/are-you-measuring-cx-the-right-way/
One of the most common mistakes businesses make is that they forget to align their business goals with their customer experience goals. How does this manifest most frequently? They are not tracking the right KPIs. This presentation will share with you what KPIs to track for the 4 primary business goal buckets.
Customer Centricity has taken center stage for enterprises seeking to transform for the digitial age. Managing proactively Customer Experience wins the Triple Crown - Lower Costs, Higher Revenue and Enhanced Service concurrently.
How to Leverage Analytics, Design, and Development to Transform Customer Jour...Qualtrics
Learn how McKinsey harnesses big data in experience. This session outlines the concept of leveraging big data, how to prioritize and map journeys, the benefits of setting up cross channel groups, and how to carve out implementation capacity.
CX Strategy & Design in the domain of Participatory Energy for RMIT Online course
As customers, how do we overcome disinformation and infoxication to invest in distributed energy resources (DER) or solar energy as an example?
As vendors, how do we build trust, transparency, and independence in relevant information that empower potential customers to engage in renewable energy supply, storage and sharing?
QuestionPro CX - Not Just a Number: Using NPS to Improve Customer ExperienceQuestionPro
In this special webinar, CX Expert, Shep Hyken will not only discuss NPS, but divulge his best tips on measuring Net Promoter Score to deliver a better customer experience. Join us and gain a better understanding of how you can use Net Promoter Score to measure and improve your customer experience to ultimately increase revenue.
You'll learn:
1. CX Trends in 2017
2. The differences between Customer Experience and Customer Service
3. Ways to measure CX and the metrics
4. CX and Revenue Correlation
5. Top ways to improve CX
Your VoC Programme is underperforming - do something about itFuturelab
This paper is not to convince you that you should have a Voice of the Customer (VoC) program. It’s 2020 – we assume you have this by now. If not, please let us know if you need arguments to convince your manager, we will help you.
However, 50% of all Voice of the Customer practitioners are unhappy with their programme1.
Fred Reichheld, the creator of the Net Promoter System, claims that 70% of companies do NPS wrong. And too many VoC programmes that we at Futurelab have ever encountered are struggling to reach their full potential or present a substantial ROI. Given the current focus on ROI in the evaluation of VoC (and in the broader sense CX) programmes, this is a dangerous position to find yourself.
In this paper, we show you the key steps you must take to ensure the success of your VoC programme – whether it is based on NPS, CES or other metrics.
Please join us for one of the webinars where I will give you cases, examples and best and worst practice stories to bring it all to life: https://lnkd.in/g8gNeSB
Creating The Best Customer Experience CX Strategy Complete DecksSlideTeam
Customer Experience CX is the interaction between a customer and the business. Customer service is just one aspect of customer experience as CX involves all interactions with a business. A great customer experience ensures brand loyalty. It results in lower churn and increased revenue. Companies are, therefore, giving importance to developing a customer experience strategy to ensure a positive and seamless experience across all touchpoints of the customer journey, be it online or offline. For businesses wishing to learn how to go about building a CX strategy or reviewing theirs, this complete deck walks you through developing the perfect customer experience strategy from scratch. This involves developing customer personas to have a better understanding of the customers needs and wants and mapping customer journey to know their thoughts, feelings and behaviour at each stage of the buying journey. The customer experience templates provided in this extensively researched deck help you list out the pain points of the customer, identify their root cause and find solutions. These steps help you in developing the CX strategy and creating a roadmap to ensure successful implementation of the project. https://bit.ly/2WN0o8i
Value Selling - Finding Your Hook with the Value Proposition CanvasDavender Gupta
Quantifying your value proposition lets you understand the value you deliver to your customers. In this two-part series, we will go through the process of identifying how to communicate your true value, test this value with the market and find your place within it.
Part One: Finding Your Hook
Great businesses aren’t built on products; they’re built on communicating value. Your value is in the “hook” and in order to find your hook, you need to know what problem you’re trying to solve or what need you’re trying to fill. This workshop will present a process to guide you in discovering your hook using customer-focused language (rather than business-centric) and help you to better describe your company’s goods and services, with the aid of the ‘Value Proposition Canvas’.
Speaker: Davender Gupta, Venture Strategist Co-founder, StrategyFest.com
Presented to YES Montreal http://yesmontreal.com
https://www.yesmontreal.ca/en/entrepreneurs/events/new-value-selling-idea-to-income-two-part-series
October 17, 2017
For more information: Davender Gupta http://www.davender.com
It's imperative that today's organizations understand the experience they are creating for their customers and the context in which they're delivering.
Through the use of user-centered design and design thinking frameworks, you can accelerate your understanding and innovation opportunities, while decreasing the risk of building the "usable wrong thing."
Seen at EntreFest 2017, Matt Arnold and Mat Winegarden used this presentation they created in order to help small businesses to large enterprise groups embrace customer understanding and design thinking frameworks to help de-risk opportunities.
Magento powered websites look impressive and perform brilliantly. Bing Digital have a great team of Magento Developer and Magento Designers who create websites that deliver more transactions and more conversions using the powerful Magento Framework. - See more at: http://www.bingdigital.co.uk/services/magento-ecommerce#sthash.Wklg84BO.dpuf
Pages Consultancy - Talent Acquisition Services Across All IndustriesPages Consultancy
Offering the Best in the Industry Talent Acquisition Services. At Pages Consultancy, we source the best-matched professionals for your optimum business growth. We offer candidate recruitment services across all industries
These are slides from the ADPList mentoring session.
https://app.adplist.org/dashboard/sessions/details/how-to-measure-and-communicate-the-impact-of-ux/about
A timeless question and heavily debated one. I have been dumbfounded, defensive, even taken offense to this question in my career. With experience and willingness to revisit my opinions, I have learned that this complex question requires a considered response.
Join this session if you want to explore the intent behind the question, the role of the product's maturity, the useful approaches to calculate the impact, the challenging circumstances, and craft a thoughtful point of view.
By the end of this session, you should feel ready to discuss this question with empathy, confidence, and conviction.
Voice of the Customer: The Key to Winning In Tech Sales with N3, CallMiner an...n3marketing
Join CallMiner, N3, and special guest SiriusDecisions as we explore Voice-of-the-Customer technologies that help you understand and quickly adjust to the rapidly changing marketplace dynamics. Through this webinar, you will learn how to:
-Gain a scientific understanding of your customers to help drive and optimize future conversations
-Develop a dynamic, customer-centric approach to gathering, mining, analyzing and interpreting customer input and
-Use customer insights and sentiments to sell more technology and beat your competition
How do you know you're ready for a Design Sprint?Highland
For leaders who want their teams to embrace human-centered approaches and collaborate in new ways, Sprints are a fantastic way to start.
Join Highland’s CX Practice Director David Whited and Lead Experience Designer Amrita Kulkarni as they share how Research Sprints and Design Sprints make Design Thinking—a reliable methodology to address complex, ambiguous problems—accessible in a way they have never been before. David and Amrita will introduce the purpose and philosophy of Sprints, talk through the differences between Research and Design Sprints, and what kind of issues, problems, or opportunities are the right fit for each.
We’ll be joined by Jennifer Severns, CXO, and Jennifer O’Brien, Innovation and Insights Manager, from the American Marketing Association, who will share how their organization has used Sprints to catalyze a culture of Design Thinking at the AMA. They will reflect on the realities of introducing Sprints and Design Thinking into an established organization, sharing advice for helping others think and work in new ways.
Attendees will learn:
- How are Research Sprints different from Design Sprints
- When is the right time or moment to conduct a Sprint
- What it takes for Sprints to be successful
- How to amplify Sprint outcomes for change in your organization
How do you build digital products that serve real customer needs? Seasoned product development expert, Tatyana Mamut shared her three principles for organizing people, product and processes for customer centricity at Amplitude's DATAfest 2018.
It’s time to focus your workplace productivity strategy where it matters most
Critical to the success of workplace transformation efforts - and being able to demonstrate results - are understanding what productivity means for your business, what behaviors drive it and how the workplace can support it. Our latest research outlines how you can start the journey toward designing a workplace strategy that drives real value for your organization.
Creating Actionable Product Strategy by Turo Director of ProductProduct School
Main Takeaways:
- Measure what matters – Establishing the right metrics and KPIs early on can provide tremendous clarity. Driving towards the wrong goals can result in team misalignment, at best, and a failed product strategy, at worst.
- Distinguish the highest impact ideas from the good ideas
- Most companies have lots of good ideas. PMs must separate the great from the good, and craft product strategies that yield the highest impact outcomes for their customers and business.
Iterate, based on customer feedback & data – Great product strategies should evolve over time, with the ongoing incorporation of customer feedback, data, and stakeholder input. Strategies developed in a vacuum are unlikely to succeed, as are strategies that fail to evolve with the changing needs of customers.
A Whitepaper detailing the benefits of Service Design and how Veryday uses these methods to create quality of life for people and business opportunities for clients.
I concise and easy to follow guide showing the value of design and creativity to business with some helpful tips and advice on implementing a more creative business strategy and choosing a creative partner.
10 Actions To Help Ensure Your Business Succeeds | BBH StockholmAlexander Niléhn
A BBH briefing on how to ensure your business succeeds in the time of COVID-19: How brands stay relevant, stay useful and emerge strong.
Please steal and share.
In recent months, we have noted growing interest in customer-centricity among our clients. In parallel with delivering great digital experiences, we are having discussions on which other business activities could be enhanced and how. Moreover, many industry conferences have identified integrated UX and customer understanding as the next step in the evolution of business process design.
We therefore decided it was the perfect time to share our own thoughts by publishing our introductory ebook.
The Ultimate Guide to Quality Software Through OffshoringcoMakeIT
Over 80% of the world largest software vendors are already offshoring their software development. It has been an immensely effective go-to solution for ISVs at various stages of growth. Several factors come into play when deciding on offshoring software development. This book will answer all your offshoring related questions such as:
How does Software Offshoring fit in your strategy?
What is the impact on quality?
What would the ROI be?
How is offshoring implemented?
How do you resolve issues related to people, processes and projects?
These and several other concerns are addressed through a series of six best practices to make software offshoring an easy and achievable endeavor for every ISV in the world.
For organisations that need to keep up with the velocity of change in their markets, customers and technology, Digital Agility is an end-to-end concept to market approach that enables you to deliver innovation faster and with less risk.
Unlike traditional product development and delivery models, Digital Agility is a lean, insight driven technique that helps you become more nimble, innovative, and responsive.
PUTTING THE VALUE BACK IN VALUE ENGINEERING: Leveraging Lean thinking to Driv...Amanda Ross
This deck was presented at a joint webinar with AgileCraft and Barry O'Reilly on Value Engineering. In this deck we cover:
- How Value Engineering enables enterprises to systematically manage the uncertainty and return of innovation in their organization
- Quickly and cheaply experiment to learn what are winning ideas, and what do not deliver value and should be discarded
- How to define outcome-based metrics to build value statements, and improves visibility and accountability across your organization
- How to drive rapid feedback loops to accelerate innovation and better decision-making
- How tools can play a role in the Value Engineering / Lean thinking cycle
Creative agencies are often called in to brand their clients but have a difficult time doing this to themselves. This paper from Swystun Communication provides highly practical and creative lessons for standing out.
Similar to Why Human-Centered Design Should Be On Your Radar? (20)
Cracking the Workplace Discipline Code Main.pptxWorkforce Group
Cultivating and maintaining discipline within teams is a critical differentiator for successful organisations.
Forward-thinking leaders and business managers understand the impact that discipline has on organisational success. A disciplined workforce operates with clarity, focus, and a shared understanding of expectations, ultimately driving better results, optimising productivity, and facilitating seamless collaboration.
Although discipline is not a one-size-fits-all approach, it can help create a work environment that encourages personal growth and accountability rather than solely relying on punitive measures.
In this deck, you will learn the significance of workplace discipline for organisational success. You’ll also learn
• Four (4) workplace discipline methods you should consider
• The best and most practical approach to implementing workplace discipline.
• Three (3) key tips to maintain a disciplined workplace.
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
Leading companies such as Nike, Toyota, and Siemens are prioritizing sustainable innovation in their business models, setting an example for others to follow. In this Sustainability training presentation, you will learn key concepts, principles, and practices of sustainability applicable across industries. This training aims to create awareness and educate employees, senior executives, consultants, and other key stakeholders, including investors, policymakers, and supply chain partners, on the importance and implementation of sustainability.
LEARNING OBJECTIVES
1. Develop a comprehensive understanding of the fundamental principles and concepts that form the foundation of sustainability within corporate environments.
2. Explore the sustainability implementation model, focusing on effective measures and reporting strategies to track and communicate sustainability efforts.
3. Identify and define best practices and critical success factors essential for achieving sustainability goals within organizations.
CONTENTS
1. Introduction and Key Concepts of Sustainability
2. Principles and Practices of Sustainability
3. Measures and Reporting in Sustainability
4. Sustainability Implementation & Best Practices
To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
LA HUG - Video Testimonials with Chynna Morgan - June 2024Lital Barkan
Have you ever heard that user-generated content or video testimonials can take your brand to the next level? We will explore how you can effectively use video testimonials to leverage and boost your sales, content strategy, and increase your CRM data.🤯
We will dig deeper into:
1. How to capture video testimonials that convert from your audience 🎥
2. How to leverage your testimonials to boost your sales 💲
3. How you can capture more CRM data to understand your audience better through video testimonials. 📊
Business Valuation Principles for EntrepreneursBen Wann
This insightful presentation is designed to equip entrepreneurs with the essential knowledge and tools needed to accurately value their businesses. Understanding business valuation is crucial for making informed decisions, whether you're seeking investment, planning to sell, or simply want to gauge your company's worth.
Enterprise Excellence is Inclusive Excellence.pdfKaiNexus
Enterprise excellence and inclusive excellence are closely linked, and real-world challenges have shown that both are essential to the success of any organization. To achieve enterprise excellence, organizations must focus on improving their operations and processes while creating an inclusive environment that engages everyone. In this interactive session, the facilitator will highlight commonly established business practices and how they limit our ability to engage everyone every day. More importantly, though, participants will likely gain increased awareness of what we can do differently to maximize enterprise excellence through deliberate inclusion.
What is Enterprise Excellence?
Enterprise Excellence is a holistic approach that's aimed at achieving world-class performance across all aspects of the organization.
What might I learn?
A way to engage all in creating Inclusive Excellence. Lessons from the US military and their parallels to the story of Harry Potter. How belt systems and CI teams can destroy inclusive practices. How leadership language invites people to the party. There are three things leaders can do to engage everyone every day: maximizing psychological safety to create environments where folks learn, contribute, and challenge the status quo.
Who might benefit? Anyone and everyone leading folks from the shop floor to top floor.
Dr. William Harvey is a seasoned Operations Leader with extensive experience in chemical processing, manufacturing, and operations management. At Michelman, he currently oversees multiple sites, leading teams in strategic planning and coaching/practicing continuous improvement. William is set to start his eighth year of teaching at the University of Cincinnati where he teaches marketing, finance, and management. William holds various certifications in change management, quality, leadership, operational excellence, team building, and DiSC, among others.
B2B payments are rapidly changing. Find out the 5 key questions you need to be asking yourself to be sure you are mastering B2B payments today. Learn more at www.BlueSnap.com.
Digital Transformation and IT Strategy Toolkit and TemplatesAurelien Domont, MBA
This Digital Transformation and IT Strategy Toolkit was created by ex-McKinsey, Deloitte and BCG Management Consultants, after more than 5,000 hours of work. It is considered the world's best & most comprehensive Digital Transformation and IT Strategy Toolkit. It includes all the Frameworks, Best Practices & Templates required to successfully undertake the Digital Transformation of your organization and define a robust IT Strategy.
Editable Toolkit to help you reuse our content: 700 Powerpoint slides | 35 Excel sheets | 84 minutes of Video training
This PowerPoint presentation is only a small preview of our Toolkits. For more details, visit www.domontconsulting.com
Buy Verified PayPal Account | Buy Google 5 Star Reviewsusawebmarket
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8. 78% of
consumers have bailed
on a transaction or not
made an intended
purchase because of a
poor service experience.
– American Express Survey
9. It is 6-7times more expensive to acquire a
new customer than it is to keep a current one.
– White House Office of Consumer Affairs
10. 5 – 20%
Probability of selling to a new prospect
60 – 70%
Probability of selling to an existing customer
– Marketing Metrics
11. Depending on the industry, the revenue impact
from a 10% point improvement in a company’s
customer experience score can translate into
more than
$1
Billion.
– Forrester Research
12. In 10 years, a $10,000 investment in design-
centric companies would have yielded returns
228% greater than the same
investment in the S&P.
– Design Management Institute
15. Some said design thinking is…
A wall of
Post-it
Notes?
A creative
way to
brainstorm
ideas?
A supplement
to logical
reasoning?
A design
buzzword?
…to suggest
good designs are
more than just
aesthetic appeal?
A management
buzzword?
…sold as the next
strategic tool for
value creation?
16. An interactive cyclic process?
Source: The Design Thinking Process by Stanford Design School
Applying a human-centric approach to identifying problems followed by a rapid prototyping
of ideas into tangible artifacts or models to be tested with end users
17. Yes to all
above, and
more!
So, what is Design Thinking?
The answer is…
18. There is no single,
unifying, common
definition of design
thinking.
Believe it or not…
19. People tend to over simplify
what design thinking entails.
Many approach design thinking as a clear-cut method
because it employs some predictable and repeatable
process.
20. We called it the “Design Challenge”.
Designers are only one part of the complex chain of processes and
different professions involved in producing a product. Although it
is important to satisfy the needs of the people who will ultimately
use the product, other aspects of the product are important too;
for example, its engineering effectiveness, which includes its
capabilities, reliability, and serviceability; its cost; and its financial
viability, which usually means profitability. Will people buy it? Each
of these aspects poses its own set of requirements, sometimes
ones that appear to be in opposition to those of the other aspects.
Schedule and budget are often the two most severe constraints.
It’s a ‘Wicked’ Problem
– The Design of Everyday Things, Dan Norman
21. As a relatively new concept to the business world, design thinking needs
to be carefully adopted and integrated into traditional management
practices and project delivery process.
22. A night full of inspiring conversations…
WHY HUMAN-CENTERED DESIGN
SHOULD BE ON YOUR RADAR!
Learn more click here
23. Find out more from…
Shyvee is a business designer at Deloitte Digital. She explores the
implications of changing technologies and how organizations
adapt core digital strategies to reach the new "connect
customer". With a background in design innovation, marketing,
and consulting, Shyvee is passionate about leveraging human-
centered design to transform organizations and forester
innovative culture.
Shyvee received her MBA and Masters in Design Innovation from
Northwestern University, and she now serves as VP of Marketing
at the Kellogg Alumni Club of San Francisco and Silicon Valley.
Shyvee Shi
shyveeshi@gmail.com