Customer Experience CX is the interaction between a customer and the business. Customer service is just one aspect of customer experience as CX involves all interactions with a business. A great customer experience ensures brand loyalty. It results in lower churn and increased revenue. Companies are, therefore, giving importance to developing a customer experience strategy to ensure a positive and seamless experience across all touchpoints of the customer journey, be it online or offline. For businesses wishing to learn how to go about building a CX strategy or reviewing theirs, this complete deck walks you through developing the perfect customer experience strategy from scratch. This involves developing customer personas to have a better understanding of the customers needs and wants and mapping customer journey to know their thoughts, feelings and behaviour at each stage of the buying journey. The customer experience templates provided in this extensively researched deck help you list out the pain points of the customer, identify their root cause and find solutions. These steps help you in developing the CX strategy and creating a roadmap to ensure successful implementation of the project. https://bit.ly/2WN0o8i
This deck consists of total of thirty four slides. It has PPT slides highlighting important topics of Customer Journey Powerpoint Presentation Slides. This deck comprises of amazing visuals with thoroughly researched content. Each template is well crafted and designed by our PowerPoint experts. Our designers have included all the necessary PowerPoint layouts in this deck. From icons to graphs, this PPT deck has it all. The best part is that these templates are easily customizable. Just click the DOWNLOAD button shown below. Edit the colour, text, font size, add or delete the content as per the requirement. Download this deck now and engage your audience with this ready made presentation.
Customer Retention And Loyalty Powerpoint Presentation SlidesSlideTeam
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Download Customer Retention And loyalty PowerPoint Presentation Slides to describe ways to increase customer loyalty. Loyalty and retention marketing PowerPoint complete deck comprises professional slides such as customer retention strategies, benefits, impact, customer loyalty lifecycle etc. Using this customer journey mapping PowerPoint template, you can easily explain how to build customer loyalty and increase retention. Customer relationship management PPT graphics is also suitable for topics such as user retention strategy, consumer satisfaction, loyalty program strategy, client service, user success, customer lifetime value and many more. Building loyalty with the key customer has become a core marketing objective. The retention process presentation layout is useful for marketers to develop a market plan, with important steps that cover full customer lifecycle. This an impressive presentation to illustrate the customer retention steps. Elaborate on inflation with our Customer Retention And Loyalty Powerpoint Presentation Slides. Explain the impact on the economy. https://bit.ly/3py7j5F
This deck consists of total of thirty four slides. It has PPT slides highlighting important topics of Customer Journey Powerpoint Presentation Slides. This deck comprises of amazing visuals with thoroughly researched content. Each template is well crafted and designed by our PowerPoint experts. Our designers have included all the necessary PowerPoint layouts in this deck. From icons to graphs, this PPT deck has it all. The best part is that these templates are easily customizable. Just click the DOWNLOAD button shown below. Edit the colour, text, font size, add or delete the content as per the requirement. Download this deck now and engage your audience with this ready made presentation.
Customer Retention And Loyalty Powerpoint Presentation SlidesSlideTeam
"You can download this product from SlideTeam.net"
Download Customer Retention And loyalty PowerPoint Presentation Slides to describe ways to increase customer loyalty. Loyalty and retention marketing PowerPoint complete deck comprises professional slides such as customer retention strategies, benefits, impact, customer loyalty lifecycle etc. Using this customer journey mapping PowerPoint template, you can easily explain how to build customer loyalty and increase retention. Customer relationship management PPT graphics is also suitable for topics such as user retention strategy, consumer satisfaction, loyalty program strategy, client service, user success, customer lifetime value and many more. Building loyalty with the key customer has become a core marketing objective. The retention process presentation layout is useful for marketers to develop a market plan, with important steps that cover full customer lifecycle. This an impressive presentation to illustrate the customer retention steps. Elaborate on inflation with our Customer Retention And Loyalty Powerpoint Presentation Slides. Explain the impact on the economy. https://bit.ly/3py7j5F
Discover Drew Diskin's 5-Ps of CX in this informative framework for understanding and leveraging the customer experience to market and build excellent brands. This presentation was originally shared with Bryant University students, alumni and faculty worldwide.
Presenting this set of slides with name - Customer Journey Analysis PowerPoint Presentation Slides. Our topic specific Customer Journey Analysis PowerPoint Presentation Slides presentation deck contains thirty-six slides to formulate the topic with a sound understanding. This PPT deck is what you can bank upon. With diverse and professional slides at your side, worry the least for a powerpack presentation. A range of editable and ready to use slides with all sorts of relevant charts and graphs, overviews, topics subtopics templates, and analysis templates makes it all the more worth. This deck displays creative and professional looking slides of all sorts. Whether you are a member of an assigned team or a designated official on the look out for impacting slides, it caters to every professional field.
Omnichannel Customer Experience. Companies such as Amazon, Facebook, Google, Apple already know that the future of user experience is automated interface creation depending on customer needs.
360 Degree View Of Customer Powerpoint Presentation SlidesSlideTeam
Increase consumer satisfaction and drive sales using these 360 Degree View Of Customer PowerPoint Presentation Slides. Take the assistance of our attention-grabbing customer mapping PowerPoint slideshow to drive ROI through various means like acquiring leads, increasing customer retention, etc. By utilizing these customer relationships PowerPoint templates you can elucidate the process of customer architecture that consists of consumer clustering, CRM analysis, real-time analytics, etc. Take advantage of these consumer lifecycle PPT visuals to reveal the components of 360 frameworks like CRM systems, DBMS, support ticketing, etc. Unveil the constituents of the customer lifecycle such as data visualization, data streaming, data integration, data science, etc. using our content-ready consumer engagement PowerPoint slide deck. Adopt a holistic customer view and interact with them through face-to-face communication, email, phone amongst others. Hence, without any further delay download this customer support PPT slide designs to engage effectively with your current as well as prospective clients. https://bit.ly/2OixhJT
[To download this presentation, visit: https://www.oeconsulting.com.sg/training-presentations]
In today's competitive business landscape, customer-centricity stands as a pivotal strategy that organizations must adopt to thrive. This presentation delves into the core principles, mindset shifts, methods, and tools required to create a customer-centric culture that redefines how businesses interact with their most valuable asset - the customer. It guides participants through key stages, including:
- Introduction & Key Concepts: Unveiling the essence of customer-centricity, participants gain insights into its principles and its role as a driver for loyalty, advocacy, and market leadership. Understanding its alignment with organizational goals fosters a holistic perspective.
- Mindsets of Customer-Centricity: Shifting focus to the role of mindsets, participants explore how mindsets like empathy, customer advocacy, and adaptability empower teams to perceive challenges from a customer perspective. Contrasting traditional thinking with customer-centric approaches clarifies their impact on decisions and interactions.
- Methods & Tools: Equipping participants with essential tools for effective implementation, the presentation covers a range of approaches, from surveys and data analytics to Net Promoter Score (NPS) and customer journey mapping. Attendees grasp how these tools gather insights, identify pain points, and guide strategic enhancements.
- Design Thinking: Highlighting design thinking's intersection with customer-centricity, participants delve into empathy-driven innovation, ideation, and problem-solving.
- Evaluating & Improving Initiatives: Participants are guided through the final phase of evaluating and enhancing customer-centric initiatives. Measuring customer satisfaction, exploring continuous improvement frameworks, and strategies for employee engagement collectively elevate customer-centric culture and practices.
This presentation is thoughtfully designed to cater to a diverse audience, making it an ideal educational resource for a wide spectrum of individuals. Whether you're new to the concept of customer-centricity or an experienced practitioner seeking innovative approaches, this presentation provides valuable insights and best practices to strengthen and enhance customer-centric strategies within your organization.
LEARNING OBJECTIVES
1. Understand the fundamental principles and importance of customer-centricity.
2. Adopt customer-centric mindsets to drive business success.
3. Apply various methods and tools to implement customer-centric strategies.
4. Evaluate and improve customer-centric initiatives in your organization.
CONTENTS
1. Introduction and Key Concepts of Customer-Centricity.
2. Mindset of Customer-Centricity.
3. Methods and Tools for Customer-Centricity.
4. Design Thinking for Customer-Centricity.
5. Evaluating and Improving Customer-Centric Initiatives.
Consumers value brand experience more and more when they purchase a product or service. Read our brand experience best practices to learn how to build your brand in a way that will resonate with the people whom you want to reach.
Digital Customer experiance now is the key for successful Digital transformation.
this presentation forces on the importance of the digital customer experience and the main integrants of exceptional customer experience
Loyalty is more than just a program it is becoming a vehicle for brand philosophy. The new breed of successful loyalty programs go beyond perks to build impactful emotional connections with customers. Unparalleled customer loyalty begins and ends with the quality of your relationships with customers.
Why do companies need to manage the entire customer experience? New analysis reveals that the entire customer journey - the series of interactions with a brand - is more important than any single touchpoint experience. Leading companies identify and effectively manage a few "key journeys." When companies perfect managing the entire customer journey, they reap significant benefits—including enhanced customer and employee satisfaction, reduced customer churn, increased revenue, lower costs, improved organizational collaboration, and competitive advantage. Presented at the Harvard Business Review webinar. For more on customer decision journeys: http://mckinseyonmarketingandsales.com/topics/customer-decision-journey
Customer Retention And Loyalty PowerPoint Presentation SlidesSlideTeam
Download Customer Retention And loyalty PowerPoint Presentation Slides to describe ways to increase customer loyalty. Loyalty and retention marketing PowerPoint complete deck comprises professional slides such as customer retention strategies, benefits, impact, customer loyalty lifecycle etc. Using this customer journey mapping PowerPoint template, you can easily explain how to build customer loyalty and increase retention. Customer relationship management PPT graphics is also suitable for topics such as user retention strategy, consumer satisfaction, loyalty program strategy, client service, user success, customer lifetime value and many more. Building loyalty with the key customer has become a core marketing objective. The retention process presentation layout is useful for marketers to develop a market plan, with important steps that cover full customer lifecycle. This an impressive presentation to illustrate the customer retention steps. Elaborate on inflation with our Customer Retention And Loyalty PowerPoint Presentation Slides. Explain the impact on the economy.
Building A Customer Journey Map PowerPoint Presentation SlidesSlideTeam
Presenting this set of slides with name - Building A Customer Journey Map Powerpoint Presentation Slides. This complete deck is oriented to make sure you do not lag in your presentations. Our creatively crafted slides come with apt research and planning. This exclusive deck with seventeen slides is here to help you to strategize, plan, analyse, or segment the topic with clear understanding and apprehension. Utilize ready to use presentation slides on Building A Customer Journey Map Powerpoint Presentation Slides with all sorts of editable templates, charts and graphs, overviews, analysis templates. It is usable for marking important decisions and covering critical issues. Display and present all possible kinds of underlying nuances, progress factors for an all inclusive presentation for the teams. This presentation deck can be used by all professionals, managers, individuals, internal external teams involved in any company organization.
This eBook will allow retail business and IT managers to understand, which are the key elements that must be considered in retailers' path to become omnichannel champions. Find out which are the most critical omnichannel capabilities to develop as well as its strategy and roadmap for the implementation plan.
Customer engagement is the process of actively building, nurturing, and managing relationships with customers. Customer engagement can unlock exponential growth for your company. Learn more about how it's done.
Presenting our growth series webinars to discover how top leaders in Google, Branch, CleverTap, and GrowthX are reimagining acquisition, engagement, and retention for today and beyond.
Retention & Growth
Key learnings:
-Pair real-time analytics with personalized engagement campaigns to supercharge your retention strategies.
-Ignite user engagement with insider tips on making the most of your Google App Campaigns.
"You can download this product from SlideTeam.net"
Presenting this set of slides titled Marketing Strategy Powerpoint Presentation Slides. Our topic specific Marketing Strategy Powerpoint Presentation Slides presentation deck contains eighteen fully editable slides. With all sorts of relevant charts and graphs, overviews, topics subtopics templates, and analysis templates you can add personal touches. You can also alter the colors, fonts, font size, and font types of the template and convert it into formats like PDF, JPG, and PNG. https://bit.ly/3GwLzvu
Presenting this set of slides with name - Marketing Strategy Powerpoint Presentation Slides. This aptly crafted editable PPT deck contains eighteen slides. Our topic specific Marketing Strategy Powerpoint Presentation Slides presentation deck helps devise the topic with a clear approach. We offer a wide range of custom made slides with all sorts of relevant charts and graphs, overviews, topics subtopics templates, and analysis templates. Speculate, discuss, design or demonstrate all the underlying aspects with zero difficulty. This deck also consists creative and professional looking slides of all sorts to achieve the target of a presentation effectively. You can present it individually or as a team working in any company organization.
Discover Drew Diskin's 5-Ps of CX in this informative framework for understanding and leveraging the customer experience to market and build excellent brands. This presentation was originally shared with Bryant University students, alumni and faculty worldwide.
Presenting this set of slides with name - Customer Journey Analysis PowerPoint Presentation Slides. Our topic specific Customer Journey Analysis PowerPoint Presentation Slides presentation deck contains thirty-six slides to formulate the topic with a sound understanding. This PPT deck is what you can bank upon. With diverse and professional slides at your side, worry the least for a powerpack presentation. A range of editable and ready to use slides with all sorts of relevant charts and graphs, overviews, topics subtopics templates, and analysis templates makes it all the more worth. This deck displays creative and professional looking slides of all sorts. Whether you are a member of an assigned team or a designated official on the look out for impacting slides, it caters to every professional field.
Omnichannel Customer Experience. Companies such as Amazon, Facebook, Google, Apple already know that the future of user experience is automated interface creation depending on customer needs.
360 Degree View Of Customer Powerpoint Presentation SlidesSlideTeam
Increase consumer satisfaction and drive sales using these 360 Degree View Of Customer PowerPoint Presentation Slides. Take the assistance of our attention-grabbing customer mapping PowerPoint slideshow to drive ROI through various means like acquiring leads, increasing customer retention, etc. By utilizing these customer relationships PowerPoint templates you can elucidate the process of customer architecture that consists of consumer clustering, CRM analysis, real-time analytics, etc. Take advantage of these consumer lifecycle PPT visuals to reveal the components of 360 frameworks like CRM systems, DBMS, support ticketing, etc. Unveil the constituents of the customer lifecycle such as data visualization, data streaming, data integration, data science, etc. using our content-ready consumer engagement PowerPoint slide deck. Adopt a holistic customer view and interact with them through face-to-face communication, email, phone amongst others. Hence, without any further delay download this customer support PPT slide designs to engage effectively with your current as well as prospective clients. https://bit.ly/2OixhJT
[To download this presentation, visit: https://www.oeconsulting.com.sg/training-presentations]
In today's competitive business landscape, customer-centricity stands as a pivotal strategy that organizations must adopt to thrive. This presentation delves into the core principles, mindset shifts, methods, and tools required to create a customer-centric culture that redefines how businesses interact with their most valuable asset - the customer. It guides participants through key stages, including:
- Introduction & Key Concepts: Unveiling the essence of customer-centricity, participants gain insights into its principles and its role as a driver for loyalty, advocacy, and market leadership. Understanding its alignment with organizational goals fosters a holistic perspective.
- Mindsets of Customer-Centricity: Shifting focus to the role of mindsets, participants explore how mindsets like empathy, customer advocacy, and adaptability empower teams to perceive challenges from a customer perspective. Contrasting traditional thinking with customer-centric approaches clarifies their impact on decisions and interactions.
- Methods & Tools: Equipping participants with essential tools for effective implementation, the presentation covers a range of approaches, from surveys and data analytics to Net Promoter Score (NPS) and customer journey mapping. Attendees grasp how these tools gather insights, identify pain points, and guide strategic enhancements.
- Design Thinking: Highlighting design thinking's intersection with customer-centricity, participants delve into empathy-driven innovation, ideation, and problem-solving.
- Evaluating & Improving Initiatives: Participants are guided through the final phase of evaluating and enhancing customer-centric initiatives. Measuring customer satisfaction, exploring continuous improvement frameworks, and strategies for employee engagement collectively elevate customer-centric culture and practices.
This presentation is thoughtfully designed to cater to a diverse audience, making it an ideal educational resource for a wide spectrum of individuals. Whether you're new to the concept of customer-centricity or an experienced practitioner seeking innovative approaches, this presentation provides valuable insights and best practices to strengthen and enhance customer-centric strategies within your organization.
LEARNING OBJECTIVES
1. Understand the fundamental principles and importance of customer-centricity.
2. Adopt customer-centric mindsets to drive business success.
3. Apply various methods and tools to implement customer-centric strategies.
4. Evaluate and improve customer-centric initiatives in your organization.
CONTENTS
1. Introduction and Key Concepts of Customer-Centricity.
2. Mindset of Customer-Centricity.
3. Methods and Tools for Customer-Centricity.
4. Design Thinking for Customer-Centricity.
5. Evaluating and Improving Customer-Centric Initiatives.
Consumers value brand experience more and more when they purchase a product or service. Read our brand experience best practices to learn how to build your brand in a way that will resonate with the people whom you want to reach.
Digital Customer experiance now is the key for successful Digital transformation.
this presentation forces on the importance of the digital customer experience and the main integrants of exceptional customer experience
Loyalty is more than just a program it is becoming a vehicle for brand philosophy. The new breed of successful loyalty programs go beyond perks to build impactful emotional connections with customers. Unparalleled customer loyalty begins and ends with the quality of your relationships with customers.
Why do companies need to manage the entire customer experience? New analysis reveals that the entire customer journey - the series of interactions with a brand - is more important than any single touchpoint experience. Leading companies identify and effectively manage a few "key journeys." When companies perfect managing the entire customer journey, they reap significant benefits—including enhanced customer and employee satisfaction, reduced customer churn, increased revenue, lower costs, improved organizational collaboration, and competitive advantage. Presented at the Harvard Business Review webinar. For more on customer decision journeys: http://mckinseyonmarketingandsales.com/topics/customer-decision-journey
Customer Retention And Loyalty PowerPoint Presentation SlidesSlideTeam
Download Customer Retention And loyalty PowerPoint Presentation Slides to describe ways to increase customer loyalty. Loyalty and retention marketing PowerPoint complete deck comprises professional slides such as customer retention strategies, benefits, impact, customer loyalty lifecycle etc. Using this customer journey mapping PowerPoint template, you can easily explain how to build customer loyalty and increase retention. Customer relationship management PPT graphics is also suitable for topics such as user retention strategy, consumer satisfaction, loyalty program strategy, client service, user success, customer lifetime value and many more. Building loyalty with the key customer has become a core marketing objective. The retention process presentation layout is useful for marketers to develop a market plan, with important steps that cover full customer lifecycle. This an impressive presentation to illustrate the customer retention steps. Elaborate on inflation with our Customer Retention And Loyalty PowerPoint Presentation Slides. Explain the impact on the economy.
Building A Customer Journey Map PowerPoint Presentation SlidesSlideTeam
Presenting this set of slides with name - Building A Customer Journey Map Powerpoint Presentation Slides. This complete deck is oriented to make sure you do not lag in your presentations. Our creatively crafted slides come with apt research and planning. This exclusive deck with seventeen slides is here to help you to strategize, plan, analyse, or segment the topic with clear understanding and apprehension. Utilize ready to use presentation slides on Building A Customer Journey Map Powerpoint Presentation Slides with all sorts of editable templates, charts and graphs, overviews, analysis templates. It is usable for marking important decisions and covering critical issues. Display and present all possible kinds of underlying nuances, progress factors for an all inclusive presentation for the teams. This presentation deck can be used by all professionals, managers, individuals, internal external teams involved in any company organization.
This eBook will allow retail business and IT managers to understand, which are the key elements that must be considered in retailers' path to become omnichannel champions. Find out which are the most critical omnichannel capabilities to develop as well as its strategy and roadmap for the implementation plan.
Customer engagement is the process of actively building, nurturing, and managing relationships with customers. Customer engagement can unlock exponential growth for your company. Learn more about how it's done.
Presenting our growth series webinars to discover how top leaders in Google, Branch, CleverTap, and GrowthX are reimagining acquisition, engagement, and retention for today and beyond.
Retention & Growth
Key learnings:
-Pair real-time analytics with personalized engagement campaigns to supercharge your retention strategies.
-Ignite user engagement with insider tips on making the most of your Google App Campaigns.
"You can download this product from SlideTeam.net"
Presenting this set of slides titled Marketing Strategy Powerpoint Presentation Slides. Our topic specific Marketing Strategy Powerpoint Presentation Slides presentation deck contains eighteen fully editable slides. With all sorts of relevant charts and graphs, overviews, topics subtopics templates, and analysis templates you can add personal touches. You can also alter the colors, fonts, font size, and font types of the template and convert it into formats like PDF, JPG, and PNG. https://bit.ly/3GwLzvu
Presenting this set of slides with name - Marketing Strategy Powerpoint Presentation Slides. This aptly crafted editable PPT deck contains eighteen slides. Our topic specific Marketing Strategy Powerpoint Presentation Slides presentation deck helps devise the topic with a clear approach. We offer a wide range of custom made slides with all sorts of relevant charts and graphs, overviews, topics subtopics templates, and analysis templates. Speculate, discuss, design or demonstrate all the underlying aspects with zero difficulty. This deck also consists creative and professional looking slides of all sorts to achieve the target of a presentation effectively. You can present it individually or as a team working in any company organization.
Customer Experience Process Powerpoint Presentation SlidesSlideTeam
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Presenting Customer Experience Process PowerPoint Presentation Slides. Download this complete deck to gain access to 18 fully customizable PPT slides. You can make the required changes to the text, font, background, patterns, and colors. This PowerPoint slideshow supports widescreen and standard screen resolutions. It is also compatible with Google Slides. Converting the PPT format into PDF, PNG, or JPG is fairly easy. https://bit.ly/3GhOt83
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If your company needs to submit a Workshop Proposal Powerpoint Presentation Slides look no further. Our researchers have analyzed thousands of proposals on this topic for effectiveness and conversion. Just download our template, add your company data and submit to your client for a positive response. https://bit.ly/30wQw8j
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Implementing HR Strategy Employee Journey And Work Culture In Your Organizati...SlideTeam
Good working environment and work culture is the foundation of a committed workforce that gives you best results. However, most companies do only a lip service when it comes to good organizational culture. To help businesses practice in spirit the principles and essentials of good wok culture and ethics, our researchers have broken down the process through this HR Strategy- Employee Journey and Work Culture in Your Organization PPT presentation. The first step in building a strong work culture is to look at your value statement and reflect the commitment for better working environment for employees within the value statement. HR professionals need to put these company values into practice by implementing a strategy whereby each value is practiced at each stage of the employee journey-right from hiring, selection, onboarding, promotion to exit. Create a plan how company values can be put into implantation at each stage. Human resource professionals will also learn through this Employee Journey PPT the role of company norms, working environment, compensation and benefits in building a satisfied work experience and loyalty towards company. Download our ready-to-use, professional HR Strategy presentation with completely customizable templates to put your thoughts on slides and into action. https://bit.ly/3CBbmkR
If your company needs to submit a Marketing Recap Proposal Template PowerPoint Presentation Slides look no further. Our researchers have analyzed thousands of proposals on this topic for effectiveness and conversion. Just download our template, add your company data and submit to your client for a positive response. https://bit.ly/2zgzHRl
Strategies To Improve Organizational Culture PowerPoint Presentation SlidesSlideTeam
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How To Create The Perfect Brand Positioning Statement Powerpoint Presentation...SlideTeam
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Digital Transformation Scorecard Powerpoint Presentation SlidesSlideTeam
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Digital Transformation Scorecard PowerPoint Presentation Slides are a custom tool for DX leaders to represent strategic management. The impressive and informative graphics of our PPT theme help you to consolidate the digital transformation BSC strategy. This PowerPoint slideshow is the perfect visual tool to showcase means to successfully achieve digital transformation. You will find multiple DT balanced scorecard layouts with numerous perspectives in this visually-stunning PPT deck. Demonstrate the value for IT leaders, and the customer using various parameters included in this DX balanced scorecard PowerPoint presentation. Our digital transformation management system PPT templates help you in achieving better organizational alignment. Represent digital transformation BSC with impact and response trends through this professionally designed PowerPoint presentation. Our digital transformation management PPT slideshow helps you to elucidate hard benefits like ROI and soft benefits like customer satisfaction. Download this strategic management PowerPoint deck and create a graphically-sound BSC presentation within moments. https://bit.ly/3ra4M2d
Implementing Customer Loyalty Program PowerPoint Presentation SlidesSlideTeam
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Message Mapping For Effective Communication PowerPoint Presentation SlideSlideTeam
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5 Pillars Of Organizational Strategy Powerpoint Presentation SlidesSlideTeam
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Customer Support And Services Guide Powerpoint Presentation SlidesSlideTeam
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After sales service encompasses all the assistance provided to customers after purchasing a product or service. Grab our informative PowerPoint presentation on Customer Support and Services Guide. It overviews after sales services, their benefits, needs, and best practices. Implementing an effective after sales support strategy can enhance customer satisfaction, promote brand loyalty, and even generate positive word of mouth advertising. Our customer services deck delves into various aftersales services, such as training, assurance, support, assistance, and rewards. Additionally, it highlights the positive impact of excellent after sales services and offers a set of dashboards to monitor customer retention and satisfaction. Moreover, our customer support PPT covers a range of services, including product guarantees, warranty, returns, replacements, configurations, installations, maintenance, and relocation. You can access our 100 percentage customizable template by downloading it, and its also compatible with Google Slides.
Word Of Mouth WOM Marketing Strategies To Build Brand Awareness Powerpoint Pr...SlideTeam
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Word of mouth marketing generates honest discussions about and recommendations for a product or company by getting people to discuss your brand, product, or business. Grab our Word of Mouth WOM Marketing Strategies to Build Brand Awareness template. It includes a brief overview of the concept and benefits of word of mouth marketing. Our WOM strategies deck contains significant industry statistics, types, and challenges. Additionally, it covers the need for and major types of word of mouth marketing strategies such as customer referral marketing, social media influencer marketing, brand ambassador marketing, affiliate marketing. It further incorporates the user generated content, employee advocacy, customer reviews and testimonials, buzz marketing, viral marketing, guerrilla marketing, and other strategies. Finally, the module highlights the impact, campaign budget, plan, and implementation framework for word of mouth marketing. Get to know more by downloading our 100 percentage editable and customizable template, which is also compatible with google slides.
Strategic Staff Engagement Action Plan Powerpoint Presentation SlidesSlideTeam
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Employee engagement refers to the level of involvement and enthusiasm employees have towards their work, which ultimately leads to better business outcomes. Grab Our Strategic staff engagement action plan can showcase the commitment level of employees in the workplace. It discusses the challenges and issues organizations face due to disengaged employees. Our Workforce participation deck includes an employee engagement survey to evaluate staff participation and satisfaction rates. Additionally, it provides industry statistics that demonstrate the importance of employee engagement. These resources can help companies develop an improved employee engagement action plan to achieve their goals and objectives. Further, Our Employee job satisfaction offers practical strategies to enhance productivity, retention, and participation rates. It further focuses on optimizing communication practices and employee work life balance, as well as implementing reward and recognition programs, compensation and benefits, and training and development opportunities. Finally, our HR Engagement Strategies module provides metrics to measure the impact of employee engagement activities. Get instant access.
Traditional Marketing Channel Analysis Powerpoint Presentation Slides Mkt CdSlideTeam
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Traditional marketing uses offline media to reach, target, and attract a wider audience. Grab our insightfully designed template on Traditional Marketing Channel Analysis that provides an overview of offline marketing. It includes Traditional marketing techniques, that are more resilient and leave a stronger impression on the customers. It also has a positive impact on businesses as it helps to capture a broader range of audience. It includes key features, statistics, best practices, and benefits audience growth, reusable material, increased credibility, and brand exposure. Our conventional marketing deck further includes approaches that help organizations increase sales and attract customers, such as newspaper and magazine advertising, company brochures, and direct mail. The PowerPoint presentation also incorporates outdoor broadcasting, one on one, referral marketing, radio ads, billboards, transit advertising, sticker, and word of mouth marketing. Lastly, it highlights the critical marketing team players and the cost spent on every advertisement channel. Get access to this powerful template now.
Integrating Asset Tracking System To Enhance Operational Effectiveness Comple...SlideTeam
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An asset tracking system is a technique to monitor an organizations assets more efficiently to enhance customer service and improve equipment longevity. Grab our Integrating asset tracking system to enhance the operational effectiveness template. It is expertly crafted to keep track of purchases to strengthen security and IT safety. Our IT asset management deck provides the latest technology trends for keeping track of assets. It involves the current scenario of an organizations asset and inventory management systems. Additionally, our Inventory management system PPT offers essential methods of an asset tracking system such as RFID tags, barcode scanning, Bluetooth low energy, near-field communication, and more. It further showcases detailed working and key benefits of implementing these systems. Furthermore, our RFID integration module includes a workflow chart and the roles and responsibilities of the HR manager and team. It contains cost analysis and comparative software assessment for enhancing overall performance. Lastly, our Asset management template exhibits the KPI dashboards and impact analysis for measuring the effectiveness of implementing a tracking system. Get instant access.
Designing And Implementing Brand Leadership Strategy Powerpoint Presentation ...SlideTeam
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A leadership brand is a way to make others aware of your unique qualities as a leader and how you can make a positive impact. If youre interested, our Designing and Implementing Brand Leadership Strategy template is available for download. It provides an overview of brand leadership, including its benefits, essential factors, steps, and strategies for creating a strong leadership brand. Our Brand Identity deck includes tips for becoming a market leader, three leadership groups, and a leadership matrix. It also explores the relationship between value proposition and brand leadership. Moreover, our Brand Architecture PPT explains strategic brand leadership tasks such as organizational structure and process, brand architecture, and brand building function. Additionally, it includes dashboards for tracking brand awareness and performance. Finally, our Brand Building module discusses how brands can provide unique value to customers and consists of a case study on Coca Colas success as a market leader. The template is fully editable and customizable and can be used with Google Slides. Get access now.
How Amazon Generates Revenues Across Globe Powerpoint Presentation Slides Str...SlideTeam
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The primary objective of Amazons business strategy is to meet customer demands by providing an exceptional experience. Our professionally designed How Amazon Generates Revenues Across the Globe template presents an overview of Amazons marketing strategy, including partnerships, initiatives, marketing activities, and brand positioning. The deck focuses on gaining a competitive advantage by showcasing the progress Amazon has made over the years, such as their successful IPO investment, performance progress, and managing competition. The Amazon Business Strategy module shows the companys performance in managing SWOT analysis, BCG matrix, and VRIO analysis. The PPT also includes an assessment of Amazons marketing mix, advertising strategy, and business model to enhance revenue and market share. Additionally, the template presents the selling process across the platform, financial review, and future predictions. Finally, it showcases the critical executives associated with Amazons core team. Gain access to this powerful template now and unlock Amazons business strategy secrets.
Guide For Effective Event Marketing Powerpoint Presentation Slides Mkt CdSlideTeam
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Event marketing is a strategy used to create awareness of a companys products or services through direct customer engagement. Check out Our Guide for an Effective Event Marketing template. It has been carefully designed to help companies engage their target audience effectively. Our Social Media Advertising deck highlights the benefits, emerging trends, and statistics of event advertising while also addressing common challenges faced by marketers, such as audience engagement and converting pre registrants to attendees. Our Conference Marketing PPT covers virtual and physical events, including webinars, live streaming, tradeshows, and conferences. It also provides insights on social media platforms used for promotion and outlines critical steps in event marketing, including goal setting, management checklists, activity management, audience attraction, and performance evaluation. Lastly, our Audience Engagement module details the marketing team, impact, and advertising channel costs. Access our resources today and take your event marketing to the next level.
Managing Business Customers Technology Powerpoint Presentation SlidesSlideTeam
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Managed Services refers to outsourcing IT services to improve operational efficiency and reduce costs for an organization. The Managing Business Customers Technology PowerPoint presentation provides insights on pricing and growth strategies for these services, making it useful for IT and Chief Strategy managers looking to determine the right pricing model. The Capacity Services Management presentation includes an analysis of the global managed services market, competitive landscape, and pricing models such as Per User, Per Device, A La Carte, and Tiered Pricing. These models are compared based on scalability, cost, and technology, and the most suitable one is selected. The presentation also highlights the impact of implementing the pricing strategy and the key strategies for managed services growth, which can lead to increased sales, reduced operational costs, and increased market share. Gain access to this informative template now.
Unearthing Apples Billion Dollar Branding Secret Powerpoint Presentation Slid...SlideTeam
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The story of Apples brand emphasizes the importance of its identity in building its strength. View our professionally designed Unearthing Apples billion-dollar branding secret PowerPoint presentation. It showcases how Apple has established itself as an innovative market leader. Our market leader deck helps present Apples success as a market leader through its unique brand personality and clear vision. Apples primary goal is to develop ground-breaking solutions that positively impact peoples lives continually. Additionally, our Apple story PPT highlights Apples progress as a global leader with substantial brand value. Managing Apples brand performance involves various strategies such as advertising, product development, and marketing mix. Furthermore, it details the close relationship between Apple and its customers, including brand architecture, archetypes, and brand value assessment. Finally, our brand reputation module highlights the critical members associated with the brand and the role of Apples leaders in fostering an environment of consistent innovation. Get access to this powerful template now.
Developing Flexible Working Practices To Improve Employee Engagement Powerpoi...SlideTeam
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Due to reduced job satisfaction, low employee productivity, and high-stress levels, many companies are transitioning to flexible work arrangements. Grab our Developing Flexible Working Practices to Improve Employee Engagement template. It can assist companies in increasing employee engagement rates and promoting workplace diversity. Our Flexible working hours deck addresses the issues caused by a rigid work schedule and presents statistics, benefits, trends, and growth drivers associated with hybrid work. Additionally, it provides guidelines and policies for the flexibility of work. Our Telecommuting PPT further showcases employee engagement strategies and productivity software tools for remote teams to achieve flexible work objectives. It also covers common issues managers face when implementing flexible work hours and ways to overcome them. Finally, our Job flexibility module exhibits the critical performance indicators KPIs and dashboards to help companies evaluate the impact of flexible employment strategies on employees and business performance. Download our 100 percent customizable template, also compatible with Google Slides.
Product Corporate And Umbrella Branding Powerpoint Presentation Slides Brandi...SlideTeam
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Grab Our meticulously crafted template titled Product, corporate and umbrella branding, a valuable resource for enhancing the overall value of your brand. It assists retailers in refining their product identity and differentiating them from competitors. Our Brand identity deck includes a brand portfolio and Kotlers five-level model for comparative product analysis. It also features tracking of customer service performance, budget analysis for product branding, and a product performance tracking dashboard. Additionally, our Corporate branding PPT emphasizes the significance of leveraging brand value, outlining its benefits and role. It provides insights into implementing corporate branding through critical elements, a deployment checklist, an activity tracking timeline, and significant steps for implementation. Furthermore, our Brand personality module includes a comprehensive overview of Umbrella branding, enhancing overall brand performance by improving brand equity. It also highlights the purpose, importance, advantages, and disadvantages associated with umbrella branding. Finally, the umbrella branding performance is managed through budget assessment for brand maintenance and an activity tracking dashboard for the umbrella brand. Access this powerful template now to augment your brand management strategies.
Communication Channels And Strategies For Shareholder Engagement Powerpoint P...SlideTeam
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A shareholder engagement strategy can help an organization develop and strengthen its relationship with investors. Grab our Communication Channels and Strategies for Shareholder Engagement template that helps to communicate about the latest updates and strategies implemented by the company to shareholders for building trust. It starts by highlighting benefits, concerns, and topics for shareholder engagement. Our Investor relations deck also shows the different types of companies for investor engagement through various communication techniques. Additionally, it highlights planning techniques like formulating a governance committee and communication calendar. Further, our Investor engagement PPT communication channels like website, email, and social media for shareholder engagement. It also showcases various shareholder strategies for websites like sharing annual reports, posting SEC filings, proxy statements, governance roadshows, and podcasts. Our Corporate strategy module exhibits an email channel to communicate critical updates and techniques to shareholders. Lastly, it shows various social media channels, like Facebook, YouTube, etc., for communicating with shareholders and covers other strategies like meetings, sharing ESG practices, and conducting investors survey for shareholder engagement. Get instant access.
Responsible Tech Playbook To Leverage Business Ethics Powerpoint Presentation...SlideTeam
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Grab our completely designed, Responsible tech playbook to leverage business ethics template. It provides a comprehensive guide to cater tools, methods, and frameworks to help firms make better technological decisions. Our Technological transformation deck helps mitigate software and product development risks and helps manage how technology interacts with society or the community. The playbook covers summaries of various technologies utilized. Each synopsis incorporates slides outlining an overview of the technique in terms of goal, aim, duration, and stakeholders involved. Additionally, our Technology governance PPT highlights the Primary methods, including agile threat modeling, data ethics canvas, consequence scanning, unintended and intended consequence scanning, and ethical OS. It also contains FMEA, interpret ML, materiality matrix assessment, tarot cards of tech, responsibility strategy, and humane design guide. Lastly, our Business ethics module exhibits the different approaches associated with responsible technology, including polarity thinking, participatory design, speculative design provocations, and bracketing. Get immediate access.
Generating Leads Through Targeted Digital Marketing Campaign Powerpoint Prese...SlideTeam
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Personalized marketing help organization run targeted promotional campaigns and enhance the customer experience. The following presentation Generating Leads through Targeted Digital Marketing Campaign can help the marketing department to improve brand perception and increase the loyalty of customers towards the company. It initially showcases the collection and analysis of data for preparing ideal customer personas. This PPT also highlights personalized email and video marketing strategies that can help to target an online audience and increase the conversion rate. It also shows website optimization tactics that can result in high-converting landing pages and shorter sales cycles. It also shows various other personalized strategies which are social media and mobile application marketing. This presentation also showcases a checklist that can help to manage and ensure the effective implementation of personalized marketing campaigns. It also highlights the budget that can be allocated to marketing activities for customer targeting. In the end, this presentation shows KPIs and dashboards that can help to track and evaluate the effectiveness of personalized customer marketing campaigns. Download it now.
Boosting Profits With New And Effective Sales Strategic Plan Powerpoint Prese...SlideTeam
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A sales plan is the first and foremost step towards developing a sales strategy, enabling a companys team to predict and avoid business related risks. Grab our Boosting Profits with a New and Effective Sales Strategic Plan template. It formulates the right target audience, appropriate sales representatives, software tools, revenue goals, and methods to track performance. Our Sales Strategy deck provides the company overview, products offered, value proposition, target market analysis, etc. It focuses on understanding the need for a new strategic sales plan. Our Brand Promotion PPT showcases multiple steps of building a sales strategy, like setting targets, creating customer profiles, lead generation strategies, etc. Additionally, it includes various stages of the sales process, namely, prospecting and lead generation, setting customer qualification criteria, scheduling product demos, defining customer needs, etc. It also caters to slides about multiple sales assessment techniques. Further, our Promotional Campaigns module includes campaigns like using referrals, loyalty programs, buy more and save more programs, device trade ins, etc. Lastly, it caters to the cost analysis, impact assessment of multiple sales activities, and dashboards related to tracking improvements with implementing new sales plans. Get access now.
ChatGPT IT Powerpoint Presentation SlidesSlideTeam
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Chat GPT multitasks by picking up on and naturally expressing more than one aim at a time. Grab our professionally curated ChatGPT IT template. It includes an introduction, advantages, and features of OpenAIs ChatGPT model and discusses the price and availability of its enhanced version, called ChatGPT Pro. Our ChatGPT deck represents the working and architecture of ChatGPT technology, including a large language model and self-attention mechanism. Additionally, it demonstrates the various applications of ChatGPT in several domains, such as education, medicine, research, information technology, advertisement, banking, finance, etc. Our chatbot using GPT-3 PowerPoint presentation represents the three reinforcement learning from human feedback models supervised fine-tuning, reward, and reinforcement learning. Furthermore, it discusses integrating the ChatGPT model into web applications and best practices for successful deployment. Moreover, our ChatGPT integration into the web applications module contains sections about the impact of ChatGPT on social media and artificial intelligence tokens. Lastly, this chatbot using GPT-3 deck comprises a roadmap, a timeline, a 30-60-90 days plan, a checklist to integrate OpenAIs GPT-3 model into web applications and a case study on mental health and ChatGPT collaboration. Get access now.
Methods To Implement Traditional Marketing Powerpoint Presentation Slides Mkt CdSlideTeam
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Our expertly crafted template on Methods to Implement Traditional Marketing provides a comprehensive overview of offline marketing strategies that are highly effective in reaching and engaging a wider audience. These traditional marketing methods are not only resilient but also leave a lasting impression on customers, providing numerous benefits such as audience growth, increased credibility, and brand exposure. The template highlights key features, statistics, and best practices for implementing these strategies, including newspaper and magazine advertising, company brochures, direct mail, outdoor broadcasting, referral marketing, radio ads, billboards, transit advertising, sticker marketing, and word of mouth marketing. Additionally, the presentation includes information on the critical team players involved in the marketing process and the costs associated with each advertising channel. By utilizing these tried and true techniques, businesses can increase sales, attract customers, and capture a broader audience. Dont miss out on this powerful tool access our template today.
Comprehensive Guide To Sports Marketing Strategy Powerpoint Presentation Slid...SlideTeam
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Sports marketing involves promoting goods and services through sporting events, endorsement of athletes and teams, etc. Grab our Comprehensive guide to sports marketing strategy template. Its primary purpose is to promote sporting goods and equipment through multiple channels to improve the overall lifestyle of customers and sporting fans. Our Sports brand advertising deck provides a general overview of sports marketing along with processes, challenges, trends, etc. It offers access to multiple strategies that can help sports retailers increase customer experience, club sponsorships, and overall brand recall these include athlete branding and digital sports brand promotion. Additionally, our Sports marketing programs PPT contains slides that can guide sports brands on utilizing the eSports industry as an opportunity to promote their products. It further helps the firms to sponsor famous eSports teams, host related events, and deploy advergaming for immersive customer experience. Furthermore, our Athlete branding module offers content that can guide marketers to track sports advertising campaigns. Lastly, it can help assess the performance of the above strategies through impact analysis, KPIs, and dashboards. Get access now.
Global Shift Towards Flexible Working Powerpoint Presentation SlidesSlideTeam
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With decreased job satisfaction, poor employee productivity, and a high stress level, many companies are shifting to flexible work arrangements. Remote working gives an employee the freedom to decide when they start working, where they work, and for how long. With our professionally designed Global Shift Towards Flexible Working PowerPoint presentation, corporates can successfully improve employee engagement rate and improve workplace diversity. Initially, the PPT begins with multiple issues faced by the company because of its inflexible working schedule. Secondly, the complete deck caters to a section through which professionals can highlight major statistics, advantages, trends, and growth drivers associated with hybrid working. Going forward, the firm can achieve flexible working objectives by developing guidelines, policies, employee engagement strategies, and productivity software tools for remote teams. In addition to this, the module covers a section on different issues faced by managers when implementing flexible working hours and the ways in which businesses can overcome them. At last, through key performance indicators KPIs metrics and dashboards, organizations can successfully evaluate the impact of flexible employment strategies on employees and the companys performance. Download our 100 percentage editable and customizable template, which is also compatible with Google Slides.
White wonder, Work developed by Eva TschoppMansi Shah
White Wonder by Eva Tschopp
A tale about our culture around the use of fertilizers and pesticides visiting small farms around Ahmedabad in Matar and Shilaj.
Transforming Brand Perception and Boosting Profitabilityaaryangarg12
In today's digital era, the dynamics of brand perception, consumer behavior, and profitability have been profoundly reshaped by the synergy of branding, social media, and website design. This research paper investigates the transformative power of these elements in influencing how individuals perceive brands and products and how this transformation can be harnessed to drive sales and profitability for businesses.
Through an exploration of brand psychology and consumer behavior, this study sheds light on the intricate ways in which effective branding strategies, strategic social media engagement, and user-centric website design contribute to altering consumers' perceptions. We delve into the principles that underlie successful brand transformations, examining how visual identity, messaging, and storytelling can captivate and resonate with target audiences.
Methodologically, this research employs a comprehensive approach, combining qualitative and quantitative analyses. Real-world case studies illustrate the impact of branding, social media campaigns, and website redesigns on consumer perception, sales figures, and profitability. We assess the various metrics, including brand awareness, customer engagement, conversion rates, and revenue growth, to measure the effectiveness of these strategies.
The results underscore the pivotal role of cohesive branding, social media influence, and website usability in shaping positive brand perceptions, influencing consumer decisions, and ultimately bolstering sales and profitability. This paper provides actionable insights and strategic recommendations for businesses seeking to leverage branding, social media, and website design as potent tools to enhance their market position and financial success.
Can AI do good? at 'offtheCanvas' India HCI preludeAlan Dix
Invited talk at 'offtheCanvas' IndiaHCI prelude, 29th June 2024.
https://www.alandix.com/academic/talks/offtheCanvas-IndiaHCI2024/
The world is being changed fundamentally by AI and we are constantly faced with newspaper headlines about its harmful effects. However, there is also the potential to both ameliorate theses harms and use the new abilities of AI to transform society for the good. Can you make the difference?
Expert Accessory Dwelling Unit (ADU) Drafting ServicesResDraft
Whether you’re looking to create a guest house, a rental unit, or a private retreat, our experienced team will design a space that complements your existing home and maximizes your investment. We provide personalized, comprehensive expert accessory dwelling unit (ADU)drafting solutions tailored to your needs, ensuring a seamless process from concept to completion.
Dive into the innovative world of smart garages with our insightful presentation, "Exploring the Future of Smart Garages." This comprehensive guide covers the latest advancements in garage technology, including automated systems, smart security features, energy efficiency solutions, and seamless integration with smart home ecosystems. Learn how these technologies are transforming traditional garages into high-tech, efficient spaces that enhance convenience, safety, and sustainability.
Ideal for homeowners, tech enthusiasts, and industry professionals, this presentation provides valuable insights into the trends, benefits, and future developments in smart garage technology. Stay ahead of the curve with our expert analysis and practical tips on implementing smart garage solutions.
4. PROFILE NAME
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Creating a Customer Persona (1/3)
A persona is a representation of your target audience based on market research describing their demographics, interests, goals, and challenges.
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Hobbies & Interests
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5. SEAN HENNING
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emailaddress@gmail.com
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Buyer persona helps you develop a deeper understanding of your target audience which aids in creating the right customer experience strategy for them.
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› Male
› Age 45
› Annual income $ 300000
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6. Creating a Customer Persona (3/3)
Use this persona profile template to showcase behavior and interests of your target customer. One can develop 1-5 personas to have a clear understanding of the customer.
Persona Profile
How she finds us
What she wants to know
Why she buys from us
Pain points
What she doesn’t want
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Who is She ?
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› She is an innovator and isn’t
afraid to take risks.
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7. Empathy Map (Option 1 of 2)
An empathy map is a tool to understand the needs of the customers and what they think, feel, say and do.
1 WHO are we empathizing with?
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2 What do they need to DO?
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6 What do they HEAR?
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3 What do they SEE?
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4 What do they SAY?
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5 What do they DO?
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PAINS
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7 What do they THINK and FEEL?
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8. Empathy Map (Option 2 of 2)
An empathy map is a tool to understand the needs of the customers and what they think, feel, say and do.
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6. What do they HEAR?
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3. What do they SEE?
› Add text here
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4. What do they SAY?
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5. What do they DO?
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PAINS
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GAINS
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7. What do they THINK and FEEL?
8
9. Stakeholder Analysis (1/2)Before developing customer experience strategy, stakeholder analysis should be performed to know their attitudes and their influence. This helps create the right engagement strategy and
ensure CX project success.
STAKEHOLDER MATRIX
Power
Interest
› High power, highly interested people (Engage Closely):
Make full efforts to satisfy these people.
› High power, less interested people (Keep Satisfied):
Engage them only to keep them satisfied but not to an extent
that they become bored.
› Low power, highly interested people (Keep Informed):
Keep these people informed; they can in fact help you in your
project by giving support.
› Low power, less interested people (Monitor):
Put the least effort here; keep them informed but not so much
that they get bored.
Keep Satisfied
Engage Closely &
Influence Actively
Keep Informed
Monitor
(Minimum Efforts)
Stakeholder
Name Here
Stakeholder Name
Here
Stakeholder Name
Here
Stakeholder
Name Here
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10. Stakeholder Analysis (2/2)
Use the below stakeholder communication to keep track of the needs of stakeholders, mode of engaging them
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Stakeholders Power/Interest Key Interest & Issues Communication Vehicle Frequency
Name Here High Power, High Interest
› Text here
› Text here
› Text here
Email, One-to-one meetings Once a week
Name Here
High Power, Low Interest
› Text here
› Text here
› Text here
PowerPoint presentations
Once a month
Name Here Low Power, High Interest
› Text here
› Text here
› Text here
› Text here
› Text here
› Text here
› Text here
› Text here
› Text here
Name Here Low Power, Low Interest
› Text here
› Text here
› Text here
› Text here
› Text here
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› Text here
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10
12. Mapping Customer Expectations & Challenges
To develop the perfect customer experience, you need to know their expectations and the current problems they are facing while dealing with your business.
Customer Frustrations:
› A more personalized experience
› Quick resolution to their problems
› Polite and prompt customer service
› Text here
› Text here
› Text here
› Text here
What Customers Want:
› Long waiting times
› Failure to quickly resolve an issue
› Text here
› Text here
› Text here
› Text here
› Text here
40%55%70%
70%
of customers want a
fast resolution
55%
of customers want a
favorable outcome
40%
of customers want
convenience
45%75%65%
65%
of customers hate to
repeat themselves
75%
of customers are not getting
their issues resolved during
first contact
45%
of customers hate
waiting for a response
on email, social or chat
This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”. 12
13. Mapping Customer Journey (1/2)
Use this design tool to map out how customers interact with your brand and their experience, both good and bad.
Navigate
Website
Visit
FAQ Section
Submit
a Request
Follow up from
Customer Service
Resolution
Customer Process
› Arrive at website
› Navigate for help section
› Look for relevant section
& answers
› Search contact numbers
› Find query form
› Submit Query
› Wait for call back
› Can it be dealt or referred
?
› Problem is solved by
customer
Internal Process Internal process example Internal process example Internal process example Internal process example Internal process example
Experience
Example of positive
experience
Example of negative
experience
Example of negative
experience
Example of average
experience
Example of positive
experience
Improvements & Key
Learnings
Improvement or learning to
maintain high performance
Improvement or learning to
maintain high performance
Improvement or learning to
maintain high performance
Improvement or learning to
maintain high performance
Improvement or learning to
maintain high performance
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14. Customer Journey Map (2/2)
Here is another customer journey template to list out customer interactions at each stage of the buyer journey, their thoughts and experiences.
Acquire Days Nurture Days Convert Days Retain days
Find customers for an event › Make sure the costume will arrive
on time and fit
› Find the best price
Decide on costume and place order Have an awesome costume that
everyone likes
1. Online research
2. Site visit
3. Add text here
4. Add text here
5. Add text here
1. Click on welcome email
2. Visits product page
3. Add text here
4. Add text here
5. Add text here
6. Add text here
1. Add items to cart
2. Estimates shipping
3. Add text here
4. Add text here
5. Add text here
1. Order processed email
2. Shipping tracking email
3. Add text here
4. Add text here
5. Add text here
6. Add text here
› What color/ sizes are available?
› Are competitors offering a cheaper
price?
› Add text here
› Do they have positive reviews?
› Am i paying too much?
› Add text here
› Add text here
› How much am I paying for
shipping? Too much?
› Do i buy another product for free
shipping?
› Can I track my order?
› Did it arrive on time?
› Add text here
› Add text here
› Offer more competitive prices
› Polish website appearance
› Add text here
› Add text here
› Add text here
› Encourage more customer
engagement on social media
› Make my returns policy more
simple and user – friendly
› Add text here
› Offer free shipping for large orders
to encourage multiple purchases
› Streamline the buying process
› Add text here
› Add text here
› Personalize the delivery process
› Stay in contact with the customer
and request a review
› Add text here
› Add text here
Recommendations:
Buying Cycle
Customer
Goals
Touchpoints
Customer
Thoughts
Overall
Customer
Experience
Ideas to
Improve
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15. Think Feel Do Journey Map
You can also use Think Feel Do journey map to get a deeper understanding of their thinking and behavior during buying journey.
STAGES
Mediums
Doing
Thinking
After Trip
Deciding to
Plan a Trip
Gathering
Options
Organizing
Plan
Booking
Tickets
Preparing
for Trip
Going
on Trip
When can I travel ?
Where should I go?
Who can I go with ?
What can I do?
What things I want to do?
What have other people
done
I would like?
What do I want to do?
What can I put in the time
frame?
Does the schedule fit into the
rest of my plan?
Can I get a
discount?
Where is the best
place to buy it form?
I hope I don’t forget
something.
I am so excited to travel.
Have I prepare well?
Can I keep track of my
plan well?
I am glad to make good
plans.
I hope that everything goes
well.
The trip is amazing. I
want to tell others
about my travel.
Seeing what other did Deciding specific time for
each activity
Packing things related to
activities on trip
Looking up
locations Deciding
the frame
Asking for suggestions Getting opinions from others
Buying Tickets
Preparing means to keep
track of plans while on trip
Modifying plans Referring to
other options
Posting plans Sharing
experience
Researching
Online
Narrowing
Options
Check what
plans are
Do
Activity
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Feeling Excited about
travelling, but uneasy
about planning.
Curious about others’
opinions. Overwhelmed
by options.
Overwhelmed by options.
Worried about the time
frame.
Anxious and excited. Happy, calm and organized. Happy ,relaxed.
15
16. Roll Out Customer Experience Survey (Option 1 of 2)
Roll out the survey on a sizeable number of your population to get feedback and reliable data on customer satisfaction.
1. How satisfied are you with the delivery of our products?
2. How do you rate the response time of our Sales Representative?
3. How satisfied are you with the quality of our products?
4. How satisfied are you with the quality of our Custom Gasketing Products?
5. How do you rate our customer communications?
6. How would you rate the PRODUCT KNOWLEDGE of our:
a) Order Desk/ Inside Sales Representative
b) Outside Sales Representative
c) Counter/ Showroom Sales Representative
7. Rate your overall satisfaction with the customer services.
8. What product and/or service characteristics do you like?
9. What product and /or service characteristics do you dislike?
Very
Satisfied
1
Very
Dissatisfie
d
5
Somewhat
Dissatisfie
d
4
Neutral
3
Somewhat
Satisfied
2
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17. Roll Out Customer Experience Survey (Option 2 of 2)
Roll out the survey on a sizeable number of your population to get feedback and reliable data on customer satisfaction.
1 2 3 4 5
1. How satisfied are you with the delivery of our products?
2. How do you rate the response time of our Sales Representative?
3. How satisfied are you with the quality of our products?
4. How satisfied are you with the quality of our Custom Gasketing Products?
5. How do you rate our customer communications?
6. How would you rate the PRODUCT KNOWLEDGE of our:
a) Order Desk/ Inside Sales Representative
b) Outside Sales Representative
c) Counter/ Showroom Sales Representative
7. Rate your overall satisfaction with the customer services.
8. What product and/or service characteristics do you like?
9. What product and /or service characteristics do you dislike?
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1. Very Satisfied
2. Somewhat
Satisfied
3. Neutral
4. Somewhat
Dissatisfied
5. Very
Dissatisfied
17
18. 9 10
Calculate Net Promoter ScoreThe Net Promoter Score measures the willingness of customers to recommend the company's products or services to others. It helps in gauging the customer's overall satisfaction with the
company's product or service.
What is the likelihood that you would recommend Company X to a friend or colleague?
0 1 2 3 4 5 6
PromotersPassivesDetractors
7 8
-100
0
100
Your Score
0
NPS
Net Promoter Score % of Promoters % of Detractors
Promoters (9 or 10): These customers keep coming back to your product or service
and refer their friends.
Passives (7 or 8): This group was satisfied with their experience, but they may
easily switch to competing companies and are not likely to recommend.
Detractors (6 or below): Customers in this group had an unpleasant experience with
your company and may voice their dissatisfaction to others.
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19. Customer Testimonials
19
Gather customer testimonials to see what attribute of the company customers liked the most.
› Write Client Testimonial Here”
› Text here
› Text here
› Text here
› Text here
Add company logo
Client 01
Company Name
› Write Client Testimonial Here”
› Text here
› Text here
› Text here
› Text here
Add company logo
Client 02
Company Name
› Write Client Testimonial Here”
› Text here
› Text here
› Text here
› Text here
Add company logo
Client 03
Company Name
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20. › Add text here
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Customer Feedback & Rating (Option 1 of 2)
Keep a track of customer feedback, both positive and negative to get the complete picture.
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1Customer
Customer 2
Customer 3
Customer 4
Customer 5
20
21. Customer Feedback & Rating (Option 2 of 2)
Keep a track of customer feedback, both positive and negative to get the complete picture.
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Customer 1 Customer 2 Customer 3 Customer 4 Customer 5
21
23. Get to the Root Cause – Root Cause Analysis Using 5 Why
Use the 5 Whys framework to identify the root cause why customers are facing a particular problem.
Each step must explain
the step above…
…Down to the
underlying root cause.
01 Why did it happen?
02 Why did it happen?
03 Why was that?
04 And why was that?
05 And why was that?
ROOT CAUSE
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24. PROBLEMS:
› Add text here
› Add text here
› Add text here
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› Add text here
› Add text here
SOLUTIONS:
› Add text here
› Add text here
› Add text here
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› Add text here
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Identify the Solution for the Root Cause
Once the root causes have been identified, brainstorm to come up with the best solutions for the challenges.
23
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25. Issues & Solutions Template
Based on the ideas of the team, identify the problems and solutions for each of the pain points of the customer.
ISSUES SOLUTIONS
› 24/7 Live Chat
› Integration of Chatbot on Website
› Add Text Here
› Add Text Here
› Add Text Here
› Add Text Here
› Add Text Here
› Add Text Here
Slow Response Time for Resolving Issues1.
Add Text Here2.
Add Text Here3.
Add Text Here4.
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26. Strategies to Improve Customer Satisfaction (Option 1 of 2)
Outline the changes that you plan to implement with regards to processes and policies for a better customer experience.
› Personalized messages &
discounts
› “Thank you” messages for
appreciation
› Appreciate your staff –
Higher the employee
satisfaction, higher the
customer satisfaction
› Add text here
PEOPLE POLICY PROCESS PRACTICE
1 2 3 4
› Set clear customer
expectations & meet them -
Example Response within 24
hours to any query
› Add text here
› Add text here
› Add text here
› Add text here
› Communicate with
customers via social media
platforms
› 24/7 Customer Interaction
via chat, email, etc.
› Add text here
› Add text here
› Add text here
› Make Customer Priority part
of your mission & vision
statements
› Customer friendly policies-
Return, Exchange, etc.
› Add text here
› Add text here
› Add text here
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27. Strategies to Improve Customer Satisfaction (Option 2 of 2)
Outline the changes that you plan to implement with regards to processes and policies for a better customer experience.
› Make Customer Priority part of your
mission & vision statements
› Customer friendly policies- Return,
Exchange, etc.
› Add text here
› Add text here
› Add text here
POLICY
› Communicate with customers via social
media platforms
› 24/7 Customer Interaction via chat, email,
etc.
› Add text here
› Add text here
› Add text here
PROCESS
› Set clear customer expectations & meet them
- Example Response within 24 hours to any
query
› Add text here
› Add text here
› Add text here
› Add text here
PRACTICE
› Personalized messages & discounts
› “Thank you” messages for appreciation
› Appreciate your staff – Higher the
employee satisfaction, higher the customer
satisfaction
› Add text here
PEOPLE
27
28. Customer Retention Strategies
Also outline strategies and measures to increase customer retention and brand loyalty.
KEY STRATEGIES
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Regular
Reviews
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capture your audience's
attention.
Personal
Touches
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capture your audience's
attention.
Questionnaire/
Surveys
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capture your audience's
attention.
Premiums
& Gifts
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capture your audience's
attention.
Loyalty
Programs
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capture your audience's
attention.
Overcome
Buyers Remorse
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capture your audience's
attention.
28
29. Jan
2019
Feb
2019
Mar
2019
Apr
2019
May
2019
Jun
2019
Jul
2019
Aug
2019
Sep
2019
Oct
2019
Nov
2019
Dec
2019
Mobile
Business intelligent & web
analytics
User generated content (UGC)
social media
Content management system
(CMS)
User experience
Information architecture / search
Customer Experience Design Roadmap
Lay out all the measures for improved customer experience (CX) with a timeline to keep a track of the progress and implementation.
Months
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Text here
Text
here Text here
Text
here
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here
Text
here Text here Text hereText here
Text
here
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here
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Text here Text here Text here Text here Text here
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29
32. Agenda
32
Agenda - 01
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› Text here
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› Text here
Agenda - 02
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› Text here
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› Text here
Agenda - 03
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› Text here
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› Text here
Agenda - 04
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› Text here
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Agenda - 05
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Agenda - 06
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33. Company Introduction
33
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Values Client
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Target Audience
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Creative
34. Our Vision Mission Values
34
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Vision Mission Values
35. Our Goal
35
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Goal 01
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Goal 02
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Goal 03
36. Organization Chart
36
CEO
Peter Lee
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audience's attention.
Director
Sophia Williams
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Developer
Chris Tucker
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Designer
Marry Graves
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Editor
John Graves
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attention.
37. Comparison
37
V/S60% Male 40% Female
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75.534
Users
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changes automatically based on data. Just
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54.323
Users
38. Bar Chart
38
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changes automatically based on data. Just
left click on it and select “Edit Data”.
Product 01
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changes automatically based on data. Just
left click on it and select “Edit Data”.
Product 02
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
2018
2019
2020
Product 01
Product 02
39. Pie Chart
39
Text Here
Text Here
Text Here
Text Here
Text Here
Text Here
Text Here
Text Here
Text Here
15%
17%
14%
13%
12%
4%
7%
18%
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40. Dashboard
40
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changes automatically based on data.
Just left click on it and select “Edit
Data”.
Text Here
10%
0%
50%
100%
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Text Here
50%
0%
50%
100%
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Data”.
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90%
0%
50%
100%
41. Linear Diagram
41
Text Here
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42. Circular Diagram
42
Text Here
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Text Here
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43. Roadmap
43
Start
End
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2019
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2017
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2018
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2020
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2016
44. Timeline
44
2020
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2019
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2016
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2017
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2018
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45. 45
# street number, city, state
Address
e-mailaddress123@gmail.com
E-mail Address
0123456789
Contact Number
Thank
You