This document discusses the difference between real fans and superficial "fans" on social media. Real fans are deeply committed to a brand based on emotional connections and have social benefits from their involvement like meeting others with shared interests. They cannot be bought and require real work from brands to understand fans' perspectives and support fan communities. The key is for brands to commit to helping fans rather than just trying to increase numbers. Real fans display their commitment through things like making costumes, attending conventions, or spending years building detailed recreations like one woman did with a Lego Hogwarts.
Why do we selfie and how can brands capitalise on this trend? Vista is an insight-led PR company. We get to know our audiences intimately and are fascinated by what makes them tick - and what connects them to the brands they choose. We call it Target Market PR.
Why do we selfie and how can brands capitalise on this trend? Vista is an insight-led PR company. We get to know our audiences intimately and are fascinated by what makes them tick - and what connects them to the brands they choose. We call it Target Market PR.
KickApps SF Summit - "Your brand is not my friend" by Alan WolkKickApps
This is one of the speaker presentations from the spring session of summit,"Social Media in the Enterprise", held in San Francisco. This event is sponsored by KickApps and Akamai. You can find the video of this speaker at http://www.kickapps.com/engage/
Rising Singles The New Independents_WhitePaper_TPNamstephen
For the first time in US History, singles account for over 50% of the US population. In this white paper, TPN Shopper Marketing discusses this shift and new strategic opportunities for marketers, brands and retailers to connect with this group.
TPN Shopper Marketing
Science of Facebook Marketing by Dan ZarrellaHubSpot
Interaction on Facebook is a science. In this webinar, Dan Zarrella, social media scientist and author of The Social Media Marketing Book, discusses the sociology of the Facebook community and the scientific way of leveraging opportunities on Facebook.
2008 Montreal Conference Asking Without FearMarc A. Pitman
My basic fundraising seminar as given at the Blackbaud conference in Montreal. Here's a description:
Asking for money is as scary for people as death and public speaking. But it doesn’t have to be! Learn a simple “R.E.A.L.” method that takes much of the fear out of the process. This workshop is perfect for nonprofit employees and volunteers and will give you proven techniques to improve your fundraising skills
Among what you’ll learn is:
* the 7 most common mistakes people make
* a simple 3-step tool to help you articulate your message
* and a simple 4-part system to structure your solicitation
20 Ideas for Marketing Your Destination with Social MediaSarah Page
Webinar given on April 1, 2014 to participants from the Land of Lincoln Region in Illinois. This is the first of four webinars that will be presented to the region's tourism partners.
This webinar from 4/26/2011 goes over the top 40 pages on Facebook as chosen by Likeable Media. We also highlight the top 20 pages from our client base and give you tips on how to make your organization more likeable.
KickApps SF Summit - "Your brand is not my friend" by Alan WolkKickApps
This is one of the speaker presentations from the spring session of summit,"Social Media in the Enterprise", held in San Francisco. This event is sponsored by KickApps and Akamai. You can find the video of this speaker at http://www.kickapps.com/engage/
Rising Singles The New Independents_WhitePaper_TPNamstephen
For the first time in US History, singles account for over 50% of the US population. In this white paper, TPN Shopper Marketing discusses this shift and new strategic opportunities for marketers, brands and retailers to connect with this group.
TPN Shopper Marketing
Science of Facebook Marketing by Dan ZarrellaHubSpot
Interaction on Facebook is a science. In this webinar, Dan Zarrella, social media scientist and author of The Social Media Marketing Book, discusses the sociology of the Facebook community and the scientific way of leveraging opportunities on Facebook.
2008 Montreal Conference Asking Without FearMarc A. Pitman
My basic fundraising seminar as given at the Blackbaud conference in Montreal. Here's a description:
Asking for money is as scary for people as death and public speaking. But it doesn’t have to be! Learn a simple “R.E.A.L.” method that takes much of the fear out of the process. This workshop is perfect for nonprofit employees and volunteers and will give you proven techniques to improve your fundraising skills
Among what you’ll learn is:
* the 7 most common mistakes people make
* a simple 3-step tool to help you articulate your message
* and a simple 4-part system to structure your solicitation
20 Ideas for Marketing Your Destination with Social MediaSarah Page
Webinar given on April 1, 2014 to participants from the Land of Lincoln Region in Illinois. This is the first of four webinars that will be presented to the region's tourism partners.
This webinar from 4/26/2011 goes over the top 40 pages on Facebook as chosen by Likeable Media. We also highlight the top 20 pages from our client base and give you tips on how to make your organization more likeable.
This is a presentation I gave at the DMA 2010 conference in San Francisco. The description of the session is: The challenge of social media is in how to make being personal cost efficient, and the solution is in the creating and relying on the right methodology. In this session, Jeff Hilimire introduces a new process called OFFER (Optimizing Facebook For Earnings and Relationships) that virtually automates successful outcomes.
Generate MORE Quality New Cosmetic and Dental Implant Patients With These 10 ...Ken Newhouse & Co.
Generate MORE Quality New Cosmetic and Dental Implant Patients With These 10 Facebook Campaigns:
Ramp Up Your Dental Web and Social Media Marketing Programs By Using These Amazing Facebook Campaigns Created By The World’s Most Successful Companies
Growth Hacker Central let's you peek behind the curtain where we'll reveal what the top companies and social media marketers are doing to promote their businesses, and I’m going to show you how you can utilize these same principles to grow your dental practice faster than you thought possible.
The results of these campaigns have been fantastic, and you too can get in on the “giving” side of social media while still profiting from your campaigns.
Remember you have to spend a little money to make a lot of money, and this has never been truer than with social media. What is the importance of using social media? We have discussed in prior blogs how your SEO can be souped up by getting lots of Retweets, FB “Likes”, Google+ Reviews, Pinterest “Pins” etc… But more importantly, to grow your practice FAST, you need to build virality into your online efforts.
Generate MORE Quality New Cosmetic and Dental Implant Patients With These 10 Facebook Campaigns is the definitive guide for improving Dentist SEO, Dental Marketing and your Dental Web Marketing programs - brought to you by Growth Hacker Central - www.growthhackercentral.com/blog.
You can also download The Definitive Guide To Dental Marketing Success With Facebook by visiting:
www.growthhackercentral.com/free-guides
This presentation covers the do's and don'ts on Pinterest and contains successful Pinterest cases of international brands. We've also included our research on Dutch brands on Pinterest.
The Human Communication Playbook by Graham Brown (Get the PDF) Graham Brown
Leadership Storytelling Podcast in the Era of the Machine. 7 Storytelling strategies for leaders in the 2020s by Graham D Brown.
- Transformation Storytelling
- Data Storytelling
- Authentic Storytelling
- Customer Storytelling
- Many to Many Storytelling
- Culture Storytelling
- Agile Storytelling
The Asia Matters Report by Graham D BrownGraham Brown
Asia is a $27 trillion economy, 50% bigger than the EU and the US. Here's why it matters.
Graham Brown
Asia Tech Podcast
http://www.ATP.show
Asia Matters Institute
http://www.AsiaMattersInstitute.org
Ebook: 10 Tips to Grow Your Business in 2017 (Download)Graham Brown
10 Tips to Grow Your Business in 2017 by Graham Brown from Up.School. Tips, tricks and hacks to help you become a better lifestyle entrepreneur and grow your business. If you find this Ebook useful, don't forget to LIKE and DOWNLOAD.
(Asia Tech Podcast) 7 Ways to Stay Motivated when launching your businessGraham Brown
Asia Tech Podcast http://www.ATP.show
Asia Tech Research http://www.AsiaTechResearch.com
How do you stay motivated as an entrepreneur? In this Up.School presentation I'll share hacks and techniques I use to stay productive (even when you're not feeling it)
http://www.Up.School
(Asia Tech Podcast) 25 Inspiring Quotes for Startup FoundersGraham Brown
Asia Tech Podcast http://www.ATP.show
Asia Tech Research http://www.AsiaTechResearch.com
From Mark Zuckerberg to Peter Drucker. Who inspires you? Don't forget to check out my free webinar series (link in the file)
(Asia Tech Podcast) 60 Inspiring Quotes for Entrepreneurs Graham Brown
Asia Tech Podcast http://www.ATP.show
Asia Tech Research http://www.AsiaTechResearch.com
From Seth Godin to Richard Branson, words of wisdom from entrepreneurs, rabble rousers and change makers.
http://www.Up.School
Experience is the Brand (How to Build a Brand Worth Talking About)Graham Brown
Asia Tech Podcast http://www.ATP.show
Asia Tech Research http://www.AsiaTechResearch.com
We are in the business of selling emotions not stuff. Stuff is cheap and easy to copy. Emotion, however is a priceless, individual, unique experience. In this presentation, I explain why the future of marketing lies in creating powerful EXPERIENCES that customers can share and conversations that define our brands. There is also a link in this presentation telling you how to get the PDF file.
How to fix a Broken Brand (McDonalds Case Study 2015)Graham Brown
It's not all sunshine and rainbows in marketing.
What happens when your brand is broken?
What happens when you have one of the most globally recognized brands but your sales are flat even though you're spending $1.5 billion on advertising?
What happens when you're losing the youth market and competitors like Starbucks, Chipotle and Shake Shack are eating away at your market share?
Forget brand makeovers, rebrands and a better ad campaign. What McDonalds needs to stay relevant is something far more radical.
In this case study presentation I look at McDonalds. What is the root cause of the McDonalds brand marketing strategy? Why is more "branding" and more of the old ad agency model going to create more of the same problem? And how can McDonalds fix its brand through building a powerful Frontline Brand Experience?
In this presentation, I look at the shift from Branding to Brand Experience and the 3 areas McDonalds needs to focus on to fix its broken brand.
How Starbucks Became the Apple of CoffeeGraham Brown
If you owned stock in Starbucks and Apple, you'd be sitting on a 1000% return on your investment over the last 7 years.
The phenomenal rise of these two companies is the result of clear focus on their brand marketing strategy, one which required a conscious split from traditional BRANDING based advertising, to marketing fit for the 21st century: BRAND EXPERIENCE.
In this presentation, we'll look at the success story from the Starbucks side: a case study of how Starbucks became a loved brand like Apple and the 5 factors that underpin its class-leading marketing strategy.
The 6 Ways Starbucks Kills it on Social MediaGraham Brown
Did you know Starbucks gets more tags on social media sites like Instagram than McDonalds, Apple and Coke COMBINED?
No kidding. 19 million tags on Instagram - that's a lot of people sharing the Starbucks experience without the need for advertising.
In this new presentation I look at how Starbucks generates massive "earned media" with its legendary Brand Experience.
Branding is Dead: Long Live Brand ExperienceGraham Brown
What is brand in 2015? Brand is no longer what the ad agency says about your product or service but what customers say, share and experience about your company.
That means how your retail staff interact with customers or how your marketing team creates conversations at your events is more important than what's said in an advertising campaign.
This is the reality of the sharing economy in 2015. Experience is only real when shared and if customers aren't sharing your brand, you might as well be invisible.
Click here to find out more about Brand Experience and why the era of Branding is dead...
The 7 Awesome Ways GoPro Wins in the Sharing Economy (GrahamDBrown)Graham Brown
Enjoy my latest presentation about how GoPro built its brand to a multi billion dollar business with virtually no money spent on Big Idea advertising. The 7 Awesome Ways GoPro Wins in the Sharing Economy (GrahamDBrown)
Download a sample of my latest book here
http://www.grahamdbrown.com/digital-ape-slideshare
10 Facts about Gen Y and Social Media Privacy (Total Youth Research)Graham Brown
Do Gen Y Millennials really care about social media privacy? According to our latest day they care a lot more than you think. 10 Facts about Gen Y and Social Media Privacy (Total Youth Research)
Brand Democracy: How to Tell Stories in the Social Era by Graham BrownGraham Brown
Brand Democracy: How to Tell Stories in the Social Era by Graham Brown
Brand Democracy is a bottom-up approach to marketing practiced by brands like GoPro, Zappos, Instagram, Lego and Monster Energy Drinks. Where brand management focuses on top-down brand positioning, Brand Democracy seeks to create the brand through customer conversations and interactions. Rather than managing the brand, the company curates this peer-to-peer communication by giving customers tools and a platform to share their individual stories.
GraphRAG is All You need? LLM & Knowledge GraphGuy Korland
Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs.
1. Unifying Large Language Models and Knowledge Graphs: A Roadmap.
https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
UiPath Test Automation using UiPath Test Suite series, part 3DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 3. In this session, we will cover desktop automation along with UI automation.
Topics covered:
UI automation Introduction,
UI automation Sample
Desktop automation flow
Pradeep Chinnala, Senior Consultant Automation Developer @WonderBotz and UiPath MVP
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...Ramesh Iyer
In today's fast-changing business world, Companies that adapt and embrace new ideas often need help to keep up with the competition. However, fostering a culture of innovation takes much work. It takes vision, leadership and willingness to take risks in the right proportion. Sachin Dev Duggal, co-founder of Builder.ai, has perfected the art of this balance, creating a company culture where creativity and growth are nurtured at each stage.
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
UiPath Test Automation using UiPath Test Suite series, part 4DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 4. In this session, we will cover Test Manager overview along with SAP heatmap.
The UiPath Test Manager overview with SAP heatmap webinar offers a concise yet comprehensive exploration of the role of a Test Manager within SAP environments, coupled with the utilization of heatmaps for effective testing strategies.
Participants will gain insights into the responsibilities, challenges, and best practices associated with test management in SAP projects. Additionally, the webinar delves into the significance of heatmaps as a visual aid for identifying testing priorities, areas of risk, and resource allocation within SAP landscapes. Through this session, attendees can expect to enhance their understanding of test management principles while learning practical approaches to optimize testing processes in SAP environments using heatmap visualization techniques
What will you get from this session?
1. Insights into SAP testing best practices
2. Heatmap utilization for testing
3. Optimization of testing processes
4. Demo
Topics covered:
Execution from the test manager
Orchestrator execution result
Defect reporting
SAP heatmap example with demo
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
State of ICS and IoT Cyber Threat Landscape Report 2024 previewPrayukth K V
The IoT and OT threat landscape report has been prepared by the Threat Research Team at Sectrio using data from Sectrio, cyber threat intelligence farming facilities spread across over 85 cities around the world. In addition, Sectrio also runs AI-based advanced threat and payload engagement facilities that serve as sinks to attract and engage sophisticated threat actors, and newer malware including new variants and latent threats that are at an earlier stage of development.
The latest edition of the OT/ICS and IoT security Threat Landscape Report 2024 also covers:
State of global ICS asset and network exposure
Sectoral targets and attacks as well as the cost of ransom
Global APT activity, AI usage, actor and tactic profiles, and implications
Rise in volumes of AI-powered cyberattacks
Major cyber events in 2024
Malware and malicious payload trends
Cyberattack types and targets
Vulnerability exploit attempts on CVEs
Attacks on counties – USA
Expansion of bot farms – how, where, and why
In-depth analysis of the cyber threat landscape across North America, South America, Europe, APAC, and the Middle East
Why are attacks on smart factories rising?
Cyber risk predictions
Axis of attacks – Europe
Systemic attacks in the Middle East
Download the full report from here:
https://sectrio.com/resources/ot-threat-landscape-reports/sectrio-releases-ot-ics-and-iot-security-threat-landscape-report-2024/
Generating a custom Ruby SDK for your web service or Rails API using Smithyg2nightmarescribd
Have you ever wanted a Ruby client API to communicate with your web service? Smithy is a protocol-agnostic language for defining services and SDKs. Smithy Ruby is an implementation of Smithy that generates a Ruby SDK using a Smithy model. In this talk, we will explore Smithy and Smithy Ruby to learn how to generate custom feature-rich SDKs that can communicate with any web service, such as a Rails JSON API.
Essentials of Automations: Optimizing FME Workflows with ParametersSafe Software
Are you looking to streamline your workflows and boost your projects’ efficiency? Do you find yourself searching for ways to add flexibility and control over your FME workflows? If so, you’re in the right place.
Join us for an insightful dive into the world of FME parameters, a critical element in optimizing workflow efficiency. This webinar marks the beginning of our three-part “Essentials of Automation” series. This first webinar is designed to equip you with the knowledge and skills to utilize parameters effectively: enhancing the flexibility, maintainability, and user control of your FME projects.
Here’s what you’ll gain:
- Essentials of FME Parameters: Understand the pivotal role of parameters, including Reader/Writer, Transformer, User, and FME Flow categories. Discover how they are the key to unlocking automation and optimization within your workflows.
- Practical Applications in FME Form: Delve into key user parameter types including choice, connections, and file URLs. Allow users to control how a workflow runs, making your workflows more reusable. Learn to import values and deliver the best user experience for your workflows while enhancing accuracy.
- Optimization Strategies in FME Flow: Explore the creation and strategic deployment of parameters in FME Flow, including the use of deployment and geometry parameters, to maximize workflow efficiency.
- Pro Tips for Success: Gain insights on parameterizing connections and leveraging new features like Conditional Visibility for clarity and simplicity.
We’ll wrap up with a glimpse into future webinars, followed by a Q&A session to address your specific questions surrounding this topic.
Don’t miss this opportunity to elevate your FME expertise and drive your projects to new heights of efficiency.
The Art of the Pitch: WordPress Relationships and SalesLaura Byrne
Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes?
All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.
Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024Tobias Schneck
As AI technology is pushing into IT I was wondering myself, as an “infrastructure container kubernetes guy”, how get this fancy AI technology get managed from an infrastructure operational view? Is it possible to apply our lovely cloud native principals as well? What benefit’s both technologies could bring to each other?
Let me take this questions and provide you a short journey through existing deployment models and use cases for AI software. On practical examples, we discuss what cloud/on-premise strategy we may need for applying it to our own infrastructure to get it to work from an enterprise perspective. I want to give an overview about infrastructure requirements and technologies, what could be beneficial or limiting your AI use cases in an enterprise environment. An interactive Demo will give you some insides, what approaches I got already working for real.
To Graph or Not to Graph Knowledge Graph Architectures and LLMs
[mobileYouth] Why are facebook fans not real fans?
1. Why are Facebook Fans not real Fans?
By Graham Brown
The question “how does our brand get more fans?” is one of the most popular responses people
shoot me after reading our newsletter. It’s a popular question because brands with the most fans are
the most recommended.
My answer is a hackneyed version of the old adage: “know the why and the how will work itself
out.” So, the purpose of this article is to help you find out about the drivers behind fans, how they
make brands and what you can do about it.
2. The case for fans
So, why fans? Why not just customers?
Without fans you are nothing
Well, fans are a core composite of the successful modern brand. If you look at brands that regularly
feature as the most profitable in their category you’ll find a list of brands with very strong fan bases:
• Apple
• Starbucks
• Jet Blue
• Monster Energy
• Go-Pro
The reason is that fans impact the bottom line. Yes, that’s right, this isn’t just about fluffy social
media type marketing but directly driving profits. You see, fans do most of the heavy lifting for the
brand.
• Fans drive earned media so the brand can spend less on advertising
• Fans are the first to discover new products and educate their networks, so products spread
fast and management costs are lower
• Fans drive the innovation of the product keeping the product relevant
Behind every successful brand is a solid internal business case supporting young fans.
So how do you do it?
Know the difference between fans and “fans”
According to dictionary.com a fan is
“A person who has a strong interest in or admiration for a particular sport, art or entertainment
form, or famous person”
I know a guy who’ll get 5000 fans for your brand’s Facebook page for $5 but you have to ask
yourself, are these the “fans” you’re really looking for? Do these people really love or admire the
brand?
You could have a million “fans” on Facebook but will those “fans” stand up for your brand when
publicly attacked? Will those fans listen to what you have to say? Will those fans camp out
overnight to be first in line?
In the ongoing battle between Samsung and Apple you see the two marketing strategies play out.
It’s a battle between logic and emotion, between liked and loved between customers and fans.
You get the message. Too many brands pile into the fan space, spurred on by johnny-come-lately
agencies who promise all the benefits of having fans but with none of the hard work.
3. Real fans require real work
Consider the story of Alice Finch. For the last year, Alice has been building a scale model of Harry
Potter’s Hogwarts school using Lego bricks. Not only has it cost her 400,000 bricks but she’s also
lost 2 fingerprints and had numerous injuries from countless hours on her knees meticulously
building the Potter world.
“It sounds odd to say ‘Lego-related injuries’ but it is possible,” Ms Finch told News.com.au
Her build was a labor of love. Alice travelled to the locations in the movie from Seattle to Oxford in
England because she “wanted to build a more architecturally accurate version”. You have to see her
pics on Flickr to appreciate the magnitude of the effort.
• You can’t buy this kind of love and this is where so many brands get it wrong.
• You cannot buy fans (fan love is not for sale)
• You cannot turn customers into fans using advertising (advertising only talks about the
brand and uses fans as cameos)
• You cannot get fans to talk about your brand (they’ll talk about themselves first, your brand
second)
Finch’s journey into the world of Harry Potter, started 15 years ago with the release of the first book
when she was in her early 20s. Since then she’s bought every book and watched every movie. It’s a
journey without seeming destination but is constant in her life. When her children were old enough
to help, the stories and working on the Lego bricks became a common bond with her family.
• 80% of 5-10 yr olds do not follow box directions but build an original creation (telling their
own story)
• 89% of Fan Convention attendees are there to meet new people and friends compared to
71% who attend to learn new skills (many-to-many)
This data shows how little traditional marketers know about them. What many outsiders (including
brands) see as odd or “geeky” is in fact the social benefit to the fan and they do it on their own
terms, often in ways that we couldn’t preempt.
Commitment creates the fan
When brands talk of fans they often fail to see the emotion (see Brands, Fans and Emotion). They
see the cost of commitment to the story as a barrier that excludes the mass market. Too often I hear
marketing managers with their heads in the sand say “but we can’t focus on marketing to the 10%!”
The cost makes the social benefit. If rebuilding Hogwarts was easy, Alice wouldn’t do it.
Every fandom has a signalling cost that discerns the insiders from the out:
• Alice Finch spends 1 year rebuilding Hogwarts using Lego bricks
• Oakland Raider fans dress up in elaborate costumes
• The Ironman tattoo
• Home-made costumes made by comic fans at conventions
Fans are defined by the cost of involvement. Fans are defined by the hurt, the emotion and the tears.
The idea that simply “liking” a Facebook page makes you a “fan” is absurd.
Once you understand how the social cost is a benefit you start to understand the emotional
commitment between the fan and the brand. You can’t connect with fans if you’re still trying to
4. segment your market. You have to turn traditional marketing on its head and start understanding
fans from their perspective and joining the dots.
And that’s how you get more fans, understand their drivers. Fans commit, now you have to do
likewise. Commit to helping and understanding them. Connect Alice Finch with likeminded Lego
Potter enthusiasts. Arm them with the tools that make their lives better. But, if you can’t be
bothered, there’s always 5000 fans for $5.
Here’s what you can do next:
* If you use research in your company, the Brands, Fans and Emotion report is an excellent starter
in helping you understand the emotional drivers of fans.
* If you haven’t done so already, sign up to our newsletter and never miss an update. Get articles
like this sent to you every week