Logica is a leading IT and business services company operating globally with 39,000 employees across 36 countries. It provides business consulting, systems integration, and outsourcing services. Logica works closely with customers to help them increase efficiency, accelerate growth, and manage risk through applying industry knowledge, technical excellence, and global delivery expertise. Logica is listed on the London Stock Exchange and Euronext. More information is available at www.logica.com.
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SAP Solutions since 1994. Solving the most difficult business challenges with SAP software and enterprise technologies.
Expert SAP Guidance
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According our 2012 survey with the the Economist Intelligence Unit, one of the biggest impediments to effective decision making using big data is a shortage of skilled analysts. Capgemini’s BPO Analytics solution can help fill this gap with a centrally-operated managed service that provides the expertise and tools to analyze and interpret trends within and across business processes. We have a team of professionals with both analytical skills and domain expertise along with a flexible, multi-purpose technology platform to convert multiple sources of unstructured data into one structured view. This combination provides clients with a centralized function for transforming vast amounts of data into meaningful insights.
SAP Solutions since 1994. Solving the most difficult business challenges with SAP software and enterprise technologies.
Expert SAP Guidance
Project & program management, IT strategy, enterprise architecture, system integration, centers of excellence, IT spend management, benefits analysis (ROI), change management, system assessment, business cases, audits, QA, functional consulting, staffing & more…
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Just the Facts: From Social to Funnel: Connecting Social Buyers to the Custom...Dell Social Media
George Sadler, Director, Social Media Insights at Dell discusses how effectively listening to customer conversations leads to valuable and actionable information that enables businesses to achieve success in today's "social" era.
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Customers are now more discerning and demanding but becoming less loyal than before. One company’s customer today is a potential customer for the other tomorrow. For these reasons companies are trying to enhance their product offerings, service levels and pricing models by understanding customer requirements and developing products that are relevant. There is an urgent need for companies to revisit the core aspect of their business and understand that customers make business.
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Hos ABC Softwork har vi defineret seks byggesten der sammensat skaber success hos danske supply chain virksomheder. Vær særlig opmærksom på de to byggesten "Eksekvering" og "Forankring", da mange glemmer disse og derved ikke opnår de resultater de kunne.
ABC Benchmark er en spørgeskema undersøgelse der hjælper danske supply chain virksomheder med at identificere deres potentiale. Den består af 30 spørgsmål og kan rekvireres ved at kontakte ABC.
Oplægget blev præsenteret på ABC Breakfast Club 2016 af Troels Kyhn Jakobsen.
Marketing science at Dell: modeling investment trade-offs; George Sadler, Director, Social Media & Marketing Insights; Mu Sigma Customer Summit 2012, Half Moon Bay, CA, February 27, 2012
Just the Facts: From Social to Funnel: Connecting Social Buyers to the Custom...Dell Social Media
George Sadler, Director, Social Media Insights at Dell discusses how effectively listening to customer conversations leads to valuable and actionable information that enables businesses to achieve success in today's "social" era.
http://www.hcltech.com/retail-consumer/overview~ for more Retail
Retail industry currently faces a different landscape because of several volatile market dynamics, including demanding consumers, fierce competitors, new entrants and a complex global economy. Traditional growth models are no longer relevant and no longer have returns on investment like they once did.
Customers are now more discerning and demanding but becoming less loyal than before. One company’s customer today is a potential customer for the other tomorrow. For these reasons companies are trying to enhance their product offerings, service levels and pricing models by understanding customer requirements and developing products that are relevant. There is an urgent need for companies to revisit the core aspect of their business and understand that customers make business.
Mykpis Real Time Web Based Performance Indicator Systems For Boards, Busi...Network 4 Leaders
My KPIs is the only web-based performance system available that allows you to visualize and appraise individual and organizational performance at all levels in real-time.
Smarter campaign management engaging customers at point of maximum impactHolger Kyas
Abstract: In today’s data driven world, C2B organizations need to be innovative marketing leaders to succeed and create meaningful customer experiences. Companies who excel at this are using advanced analytics and “science fueled creativity” to engage their customers at the point of maximum impact. Hear from advanced analytics experts and leaders from Hilton Grand Vacations, Prolifics and IBM on how they are using intelligence to deliver smarter campaigns to positively affect their bottom line.
Hos ABC Softwork har vi defineret seks byggesten der sammensat skaber success hos danske supply chain virksomheder. Vær særlig opmærksom på de to byggesten "Eksekvering" og "Forankring", da mange glemmer disse og derved ikke opnår de resultater de kunne.
ABC Benchmark er en spørgeskema undersøgelse der hjælper danske supply chain virksomheder med at identificere deres potentiale. Den består af 30 spørgsmål og kan rekvireres ved at kontakte ABC.
Oplægget blev præsenteret på ABC Breakfast Club 2016 af Troels Kyhn Jakobsen.
Today, UX professionals are creating some amazing user experiences, be it designing a device App or website/intranet or web apps following user centered design principle. Guiding this movement is the practice of Lean UX, a new way of working that merges Lean Product and Agile UX development theories. Session slides from our monthly webinar “Going Lean way for Better UX” - 20th March, 2014 at to help you learn more about the basics of Lean UX and positive impacts it has on existing processes, communications, and team interactions.
Driving Innovation Through Business Relationship ManagementCognizant
Business relationship management organizations take the IT-business partnership to the next level, enabling technology innovation to grow and transform business capabilities.
Business Intelligence Consultants How to Choose the Right One? - By DataToBizKavika Roy
Your journey to business intelligence starts here. In this Article By DataToBiz, We explored the necessary steps to create a list of best fits for your company.
Beatinfo is a Business Acceleration Company offering efficient and measurable outsourcing solutions in the domains of Inside Sales, Digital Marketing, On-demand Infrastructure solutions covering ODC and Staff augmentation and Finance and Accounting outsourcing for enterprises globally.
Beatinfo is more than just Business Process outsourcing. We provide you the expertise and skills to take your business off the ground to the higher stages of maturity. It doesn’t matter whether you are just starting your business, or you have been in operations for a long time. We promise to make your business and sales process consistent and revenue generating, ensuring a higher return-on-investment.
Business Intelligence & Analytical Solutions, BI Consultants Dubai - Pinnacle...Pinnacle Computer Systems
Our Business Intelligence & Analytics will help your business get valuable insights from business data. Consult our BI services today.
https://pinnacledxb.com/business-intelligence-bi-and-analytics-services-dubai/
Power the Connected Enterprise with Cloud Integration and Master Data Managem...Darren Cunningham
Presentation delivered by 3 Informatica customers at Dreamforce 2012. For more information about cloud integration and cloud master data management (MDM), please visit
Accelerate your Kubernetes clusters with Varnish CachingThijs Feryn
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All of this illustrated with link prediction over knowledge graphs, but the argument is general.
PHP Frameworks: I want to break free (IPC Berlin 2024)Ralf Eggert
In this presentation, we examine the challenges and limitations of relying too heavily on PHP frameworks in web development. We discuss the history of PHP and its frameworks to understand how this dependence has evolved. The focus will be on providing concrete tips and strategies to reduce reliance on these frameworks, based on real-world examples and practical considerations. The goal is to equip developers with the skills and knowledge to create more flexible and future-proof web applications. We'll explore the importance of maintaining autonomy in a rapidly changing tech landscape and how to make informed decisions in PHP development.
This talk is aimed at encouraging a more independent approach to using PHP frameworks, moving towards a more flexible and future-proof approach to PHP development.
Connector Corner: Automate dynamic content and events by pushing a buttonDianaGray10
Here is something new! In our next Connector Corner webinar, we will demonstrate how you can use a single workflow to:
Create a campaign using Mailchimp with merge tags/fields
Send an interactive Slack channel message (using buttons)
Have the message received by managers and peers along with a test email for review
But there’s more:
In a second workflow supporting the same use case, you’ll see:
Your campaign sent to target colleagues for approval
If the “Approve” button is clicked, a Jira/Zendesk ticket is created for the marketing design team
But—if the “Reject” button is pushed, colleagues will be alerted via Slack message
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And...
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Akshay Agnihotri, Product Manager
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State of ICS and IoT Cyber Threat Landscape Report 2024 previewPrayukth K V
The IoT and OT threat landscape report has been prepared by the Threat Research Team at Sectrio using data from Sectrio, cyber threat intelligence farming facilities spread across over 85 cities around the world. In addition, Sectrio also runs AI-based advanced threat and payload engagement facilities that serve as sinks to attract and engage sophisticated threat actors, and newer malware including new variants and latent threats that are at an earlier stage of development.
The latest edition of the OT/ICS and IoT security Threat Landscape Report 2024 also covers:
State of global ICS asset and network exposure
Sectoral targets and attacks as well as the cost of ransom
Global APT activity, AI usage, actor and tactic profiles, and implications
Rise in volumes of AI-powered cyberattacks
Major cyber events in 2024
Malware and malicious payload trends
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Vulnerability exploit attempts on CVEs
Attacks on counties – USA
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In-depth analysis of the cyber threat landscape across North America, South America, Europe, APAC, and the Middle East
Why are attacks on smart factories rising?
Cyber risk predictions
Axis of attacks – Europe
Systemic attacks in the Middle East
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https://sectrio.com/resources/ot-threat-landscape-reports/sectrio-releases-ot-ics-and-iot-security-threat-landscape-report-2024/
Dev Dives: Train smarter, not harder – active learning and UiPath LLMs for do...UiPathCommunity
💥 Speed, accuracy, and scaling – discover the superpowers of GenAI in action with UiPath Document Understanding and Communications Mining™:
See how to accelerate model training and optimize model performance with active learning
Learn about the latest enhancements to out-of-the-box document processing – with little to no training required
Get an exclusive demo of the new family of UiPath LLMs – GenAI models specialized for processing different types of documents and messages
This is a hands-on session specifically designed for automation developers and AI enthusiasts seeking to enhance their knowledge in leveraging the latest intelligent document processing capabilities offered by UiPath.
Speakers:
👨🏫 Andras Palfi, Senior Product Manager, UiPath
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JMeter webinar - integration with InfluxDB and GrafanaRTTS
Watch this recorded webinar about real-time monitoring of application performance. See how to integrate Apache JMeter, the open-source leader in performance testing, with InfluxDB, the open-source time-series database, and Grafana, the open-source analytics and visualization application.
In this webinar, we will review the benefits of leveraging InfluxDB and Grafana when executing load tests and demonstrate how these tools are used to visualize performance metrics.
Length: 30 minutes
Session Overview
-------------------------------------------
During this webinar, we will cover the following topics while demonstrating the integrations of JMeter, InfluxDB and Grafana:
- What out-of-the-box solutions are available for real-time monitoring JMeter tests?
- What are the benefits of integrating InfluxDB and Grafana into the load testing stack?
- Which features are provided by Grafana?
- Demonstration of InfluxDB and Grafana using a practice web application
To view the webinar recording, go to:
https://www.rttsweb.com/jmeter-integration-webinar
UiPath Test Automation using UiPath Test Suite series, part 4DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 4. In this session, we will cover Test Manager overview along with SAP heatmap.
The UiPath Test Manager overview with SAP heatmap webinar offers a concise yet comprehensive exploration of the role of a Test Manager within SAP environments, coupled with the utilization of heatmaps for effective testing strategies.
Participants will gain insights into the responsibilities, challenges, and best practices associated with test management in SAP projects. Additionally, the webinar delves into the significance of heatmaps as a visual aid for identifying testing priorities, areas of risk, and resource allocation within SAP landscapes. Through this session, attendees can expect to enhance their understanding of test management principles while learning practical approaches to optimize testing processes in SAP environments using heatmap visualization techniques
What will you get from this session?
1. Insights into SAP testing best practices
2. Heatmap utilization for testing
3. Optimization of testing processes
4. Demo
Topics covered:
Execution from the test manager
Orchestrator execution result
Defect reporting
SAP heatmap example with demo
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Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
DevOps and Testing slides at DASA ConnectKari Kakkonen
My and Rik Marselis slides at 30.5.2024 DASA Connect conference. We discuss about what is testing, then what is agile testing and finally what is Testing in DevOps. Finally we had lovely workshop with the participants trying to find out different ways to think about quality and testing in different parts of the DevOps infinity loop.
The Art of the Pitch: WordPress Relationships and SalesLaura Byrne
Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes?
All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.
Essentials of Automations: Optimizing FME Workflows with ParametersSafe Software
Are you looking to streamline your workflows and boost your projects’ efficiency? Do you find yourself searching for ways to add flexibility and control over your FME workflows? If so, you’re in the right place.
Join us for an insightful dive into the world of FME parameters, a critical element in optimizing workflow efficiency. This webinar marks the beginning of our three-part “Essentials of Automation” series. This first webinar is designed to equip you with the knowledge and skills to utilize parameters effectively: enhancing the flexibility, maintainability, and user control of your FME projects.
Here’s what you’ll gain:
- Essentials of FME Parameters: Understand the pivotal role of parameters, including Reader/Writer, Transformer, User, and FME Flow categories. Discover how they are the key to unlocking automation and optimization within your workflows.
- Practical Applications in FME Form: Delve into key user parameter types including choice, connections, and file URLs. Allow users to control how a workflow runs, making your workflows more reusable. Learn to import values and deliver the best user experience for your workflows while enhancing accuracy.
- Optimization Strategies in FME Flow: Explore the creation and strategic deployment of parameters in FME Flow, including the use of deployment and geometry parameters, to maximize workflow efficiency.
- Pro Tips for Success: Gain insights on parameterizing connections and leveraging new features like Conditional Visibility for clarity and simplicity.
We’ll wrap up with a glimpse into future webinars, followed by a Q&A session to address your specific questions surrounding this topic.
Don’t miss this opportunity to elevate your FME expertise and drive your projects to new heights of efficiency.
Whitepaper-Business Intelligence- empowering business
1. White Paper Business Intelligence
Empowering Business
2. Logica is a leading IT and business services company, employing 39,000 people across 36 countries. It
provides business consulting, systems integration, and IT and business process outsourcing services. Logica
works closely with its customers to release their potential – enabling change that increases their efficiency,
accelerates growth and manages risk. It applies its deep industry knowledge, technical excellence and global
delivery expertise to help its customers build leadership positions in their markets. Logica is listed on both the
London Stock Exchange and Euronext (Amsterdam) (LSE: LOG; Euronext: LOG). More information is
available at www.logica.com.
Copyright statement:
This document contains information which is confidential and of value to Logica. It may be used only for the
agreed purpose for which it has been provided. Logica’s prior written consent is required before any part is
reproduced. Except where indicated otherwise, all names, trade marks, and service marks referred to in this
document are the property of a company in the Logica group or its licensors.
3. Business Intelligence
Empowering Business 2
Contents Introduction 3
Definition of Business Intelligence 4
BI Business Drivers 5
Business Intelligence Foundation 7
Business Intelligence Development 9
BI Organization 11
BI Maturity Model 13
Wrap up 15
4. Business Intelligence
Empowering Business 3
Introduction
This paper gives an introduction of Business Intelligence from a business
perspective. Too often we find Business Intelligence initiatives at customer sites
that are very much IT oriented. These initiatives started with all good intentions
and for very good reasons. Somewhere down the road however, business focus
is lost and technology pushes the initiative forward.
With this paper we give you some guidelines to keep your Business Intelligence
initiative business driven and be more successful in utilizing Business Intelligence
to improve your Business. We start with a clear definition of what Business
Intelligence is about and why Business Intelligence is important to you. Then we
go in to more detail on the necessary foundations for a successful Business
Intelligence program, our business oriented development methodology and the
important organizational aspects of Business Intelligence.
Based on these BI basics we explain the BI maturity model which supports you in
assessing the current maturity of your BI imitative and supports you in achieving
the next required level of maturity. We wrap up with a summary of our services to
support your Business Intelligence initiative.
5. Business Intelligence
Empowering Business 4
Definition of Business Intelligence
The strength of a good Business Intelligence solution is delivering the right
information at the right time and place to the right person. The value of the
delivered information is measured by the improvement of your business
decisions, by having the information available to you. A more formal definition is:
Delivering and managing information for monitoring and management of an
Definition of BI
organization and business processes. Key components in this information
delivery process are:
• Using structured data from multiple sources.
• Transformation from transactional data tot management information.
• Creating a historical view.
The IT marketplace has acknowledged the value of Business Intelligence for your
organization for some time now. Many products, services and solutions are
offered to you. Nearly all of them claim to have the tailor-made solution to support
your specific business issues. In our opinion these are all valuable products and
propositions, but only when utilized for the right reasons and as part of a business
driven methodology.
In general Business Intelligence supports you in reporting, analyzing and
BI Functions modelling your business aligned with the strategic objectives of your organization.
Reporting capabilities enable you to measure the past and current performance.
Analyzing capabilities enable you to analyze past and current performance to
improve your business on a tactical level. Modelling capabilities enable you to act
on a strategic level on the results of analysis by re-modelling your business
processes.
If you can’t measure it, you can’t manage it
(Added value of BI according to the CEO General Electrics)
6. Business Intelligence
Empowering Business 5
“Best Product”
Product
Leadership
BI Business Drivers Business
Strategy
Operational Customer
Excellence Intimacy
“Best Total Cost” “Best Service”
Your business case for Business Intelligence should always somehow be related
to the business strategy and business objectives of your organization. To get an
understanding of the business strategy of an organization we use the value
Value Disciplines
discipline model of Treacy and Wiersema. In this model three different strategies
Treacy & Wiersema
for an organization are identified:
1. Operational Excellence.
Superb operations and execution. Often by providing a reasonable quality at
a very low price. Task-oriented vision towards personnel. The focus is on
efficiency, streamlined operations, Supply Chain Management, no-frills.
Volume is important. Most large international corporations are operating out
of this discipline. Measuring systems are very important. Extremely limited
variation in product assortment.
2. Product Leadership.
Very strong in innovation and brand marketing. Company operates in
dynamic markets. The focus is on development, innovation, design, time to
market, high margins in a short time frame. Flexible company cultures.
3. Customer Intimacy.
Company excels in customer attention and customer service. Tailors its
products and services to individual or almost individual customers. Large
variation in product assortment. Focus is on: CRM, deliver products and
services on time and above customer expectations, lifetime value concepts,
reliability, being close to the customer. Give decision authority to employees
that are close to the customer.
7. Business Intelligence
Empowering Business 6
Analyzing your business strategy based on the value discipline model enables
you to identify the areas where the organization will gain the most value from
Business Intelligence. This supports you in focusing your BI initiative. Usually an
organization will need to excel on one of the defined value disciplines to be
successful. However the other two cannot be neglected of course, but should
score at least on average. In large organizations often separate divisions or
business units own one of the defined value disciplines.
One additional important business driver for Business Intelligence is corporate
Risk & Compliance governance. Organization are more and more confronted with obligations to
inform regulators, share-holders and the public of their performance.
Organizations, and sometimes high level management themselves, are held
accountable for their performance and must comply to several regulations and
legislations. Some examples of current legislations and regulations that
companies are confronted with, are Basel II, Solvency II, Sarbanes Oxley (SOX)
and MIFID. Business Intelligence supports your organization in achieving the
right information flow from your operational business processes to comply with
regulatory reporting requirements.
8. Business Intelligence
Empowering Business 7
Business Intelligence Foundation
Regardless of the specific business case, there are two factors that in almost any
Critical Success BI initiative are critical for success. The first is consistency of information. The
Factors for BI second is traceability. A BI solution usually brings together data from different
source systems and passes multiple levels of enrichment and aggregation. The
figure below shows this schematically.
CXO
Traceability and Audit ability
Reporting
Dimensions
Service
Finance Operations Marketing HR
Centers
Source
Systems
Consistency
Integration of information from multiple sources often reveals inconsistencies.
Consistent, Traceable When enriching and aggregating information to support the different control levels
& Auditable Information within an organization also traceability of information becomes a serious
challenge. The degree in which the developed BI solution resolves these issues is
key to the success of the overall BI initiative.
Key in achieving accountable, consistent and traceable information in a Business
Intelligence solution is the presence of data management processes in your
organization. Business data definitions, data quality measurements, data
ownership and data governance processes should already be part of any
organization. In many cases the first iterations of a Business Intelligence initiative
still fail due to lack of these capabilities in an organization.
9. Business Intelligence
Empowering Business 8
To support organizations in getting the foundations for a successful Business
Enterprise Information Intelligence initiative right, we formed a Enterprise Information Management
Management Practice hosting and developing extensive knowledge and experience in data,
information and content management. We use the following basic model for
Enterprise Information Management.
Foundation for Business Intelligence
Data Data Business Business
Management Integration Intelligence Drivers
Operational
Excellence
Data Data Ware Business
Modeling Housing Reporting
Enterprise Corporate
Data & Governance
Data Data Business
Content Quality Migration Analytics
Customer
Intimacy
Data Content Business
Governance Management Modeling
Product
Leadership
Process your data Measure and
Understand and Use actionable
to actionable improve your
value your data Inf ormation to…
information Business
In the model you will find all data, information and content related subjects placed
in relation to each other. Some important characteristics of the model are:
- Business Intelligence is not only based on the information out off
Data & Content traditional databases, but more and more incorporates other valuable
Management content in your organization. We therefore integrated content
management in the model.
- Data Management is a very important and often under estimated phase
in achieving a good Business Intelligence solution. Data Management
includes definition of your data (Data Modelling), classification and
valuing your data (Data Quality), manage your data and content as an
asset (Data Governance).
Before starting a Business Intelligence development process we suggest you
start with an assessment of your Business Intelligence foundation first, based on
the model we provide.
10. Business Intelligence
Empowering Business 9
Business Intelligence Development
Any Business Intelligence development methodology should take into account at
least the following very important aspects:
• Business Intelligence development should be business driven at all times.
Alignment between business and IT is crucial and should be established at
the early beginning of the program and managed continuously during the
whole program.
• Business Intelligence development is a continuous improvement process.
Architecture and infrastructure should be selected and implemented with the
future in mind. Development on the other hand must be carried out in short
iterations delivering business value rapidly. A BI life cycle management
process is required to support continuous improvement.
With our Business Intelligence Framework we have a proven methodology
Business Intelligence available for you. This framework is used by Logica in many Business Intelligence
Framework projects and is also adopted by several of our existing customers as their own BI
development methodology. In BI Framework the development of Business
Intelligence is divided in four quadrants, linked together via BI Life Cycle
Management.
11. Business Intelligence
Empowering Business 10
Below a short description of the four phases in the Business Intelligence
development process:
• BI Business Plan
Definition or adjustment of the BI strategy based on business drivers and
strategic goals of your organization. The BI strategy is based not only on the
business needs, but also on the results of a feasibility study to manage
business expectations.
• BI Program Plan
The BI Program plan defines or adjusts the roadmap for your BI initiative.
Based on the result of the previous phase a business information analysis is
conducted to gather and prioritize business requirements. The BI architecture
and infrastructure will be designed or adjusted in this phase.The architecture
definition defines an appropriate architecture and infrastructure.
• BI Increments
Incremental design and development of the Data Integration processes and
the Data Warehouse model. Iterative design and development of reporting
and analytical applications.
• BI Exploitation
Ensuring availability, continuity and stability of the BI solution. Monitoring
data delivery by implementing Data Resource Management. Support
business users by implementing Information Delivery Management.
The majority of activities in the upper two quadrants, BI Business Plan and BI
Business & IT
Program plan, are the responsibility of the Business side of your organization and
Alignment
should therefore be driven by the Business. The majority of activities in the lower
two quadrants, BI Increments en BI Exploitation, need strong commitment and
involvement from your IT organization.
Change & Service The right-side quadrants, BI Program Plan and BI Increments, are change-driven
Alignment and should be managed as a program or project. The left-side quadrants, BI
Business Plan and BI Exploitation, should be implemented as part of your day-to-
day operation of Business Intelligence.
More information on our Business Intelligence Framework is available in our
recent publication “Business Intelligence Framework, ISBN/EAN 978-90-
9021764-2”.
12. Business Intelligence
Empowering Business 11
BI Organization
The exploitation of BI solutions is not fundamentally different, process-wise, from
the exploitation of other IT systems. Specific in the exploitation of a Business
Intelligence solutions however is the number of dependencies to manage. As
mentioned before a Business Intelligence solution usually integrates information
from multiple sources. Management of these interfaces is critical in order to
sustain the required level of information quality. Also specific for BI is the frequent
interaction with the information users in supporting and optimization of their
reporting and analytic applications.
A Business Intelligence Competence Centre should therefore have at least
incorporate three functions, being Information Delivery Management, Data
Resource Management and Operations/Maintenance.
Business Intelligence Data Resource Management Information Delivery Management
• Data modelling and • Developing reporting and
Competence Centre management. analytical applications.
• Data Integration process • Supporting Business Users
modelling and management • Information brokership
• Data stewardship BI • Account management
• Monitoring of Data Quality Competence
Center
Operation & Maintenance
• Infrastructure providing
• Tooling providing
• System Integration
13. Business Intelligence
Empowering Business 12
Below a short definition of the three required functions in the exploitation of a
Business Intelligence solution is given.
- Information Delivery Management
Within the Information Delivery Management function, functional and
business knowledge is available to develop information products for the
organization. Client contact with end-users from various parts business is
maintained. End-users are supported in the use of their reporting and
analytical applications and in defining business requirements for new
development.
- Data Resource Management
Within the Data Resource Management function, technical and functional
knowledge and experience is available to perform the translations for source
data into the central information model. Data delivery is evaluated on quality
and timeliness.
- Operations and maintenance
Within the Operations and maintenance function, daily operations of the BI
solution are supported. This consists of the continuous monitoring of the
aspects of continuity, stability and availability of the BI environment.
BICC Business Driven From the description of the functions we can also determine that a Business
Intelligence Competence Centre is preferable not an IT department only. In a
BICC you have to bring together knowledge workers, data specialists and IT staff.
14. Business Intelligence
Empowering Business 13
BI Maturity Model
The diagram below illustrates evolution through many stages of BI maturity, from
infancy (traditional management reporting and spreadsheets) to adulthood
(enterprise data warehousing and analytic services). This model provides useful
context to BI maturity assessments in your organization because it aligns closely
with many of the BI success factors.
Prenatal Infant Child Teenager Adult Sage
Executive Cost Inform Empower Monitor Drive the Drive the
BI Maturity Model Perception Center Executives Workers Processes Business Market
Information IT Self Customized The BI
Culture Backlog Service Delivery Utility
Analytics Under- Actionable Decision
Awareness standing Information Automation
Culture
Adoption
Curve
Cost
Value Enterprise
Architecture Management Data Data Analytical
Reporting Spreadmart Data Marts Warehouses Warehousing Services
Adapted from the BI Maturity Model, Wayne Eckerson, TDWI Director of Research
The important aspects to consider when assessing the BI maturity of your
organization are:
- Executive Perception
How does your executive management perceive Business Intelligence. Is BI
just another cost center in your organization or does BI drive your business
or even the market in which your organization operates.
- Information Culture
How is Business Intelligence used within your organization. Are decision
makers always waiting for reports to be delivered by IT or is the right
information delivered to right person, on the right time and place.
15. Business Intelligence
Empowering Business 14
- Analytics Culture
How well is Business Intelligence adopted by the knowledge workers in your
organization. Are they aware of the existence of Business Intelligence or is it
part of their day-to-day decision preparation processes.
- Cost and Value (ROI)
Does your investment in Business Intelligence pay-off. Very important in
answering this question is to also include the time knowledge workers spend
on analyzing the information delivered by BI. Is this time spend on improving
business with the received information or is this time spend on checking
consistency and quality of the delivered data,
- Architecture
Is Business Intelligence supported with a traditional management reporting
platform and spreadmarts or is an Enterprise Data Warehouse with Analytical
Services available.
This Maturity model enables you to measure the current maturity of Business
Intelligence of your organization. In the outcome often a unbalance occurs on the
different aspects of maturity. It is very important to start balancing all the aspects
to one level of maturity first and then start growing to the next level of maturity.
16. Business Intelligence
Empowering Business 15
Wrap up
In this paper we have given you an introduction of our vision on Business
Intelligence. Of course we can offer you our experienced consultants to support
your Business Intelligence initiative. We also used our capabilities and knowledge
to develop standardized service packages for our customers. Some examples
are:
• BI Framework methodology
Our knowledge and experience of many years has now been combined in a
practical framework. Our BI Framework is a guideline in the complex world of
Business Intelligence to make the right choices and trade-offs between the
many possibilities offered by the market.
• BI Review Packages
With our Business Intelligence review package we enable our customers to
measure the performance on Business Intelligence initiatives within their
organization. Based on your particular needs we can select the most relevant
parts of this review package and apply them on your BI initiative.
Information requests
This paper is a product of the Enterprise Information Management Practice of Logica. If you
require more information about our capabilities to support you please contact us.
Henk van Roekel Theo Meinsma
Principal Consultant Associate Director
T: +31 020 503 3164 T: +31 070 375 6711
E: henk.van.roekel@logica.com E: theo.meinsma@logica.com
About the author
This paper is written by our Principal Consultant of Enterprise Information Management,
Henk van Roekel. Henk performs high level consultancy for our customers to support their
Business Intelligence, Data Integration and Data Management initiatives. Henk is a Certified
Business Intelligence Professional (mastery level) accredited by The Data Warehouse
Institute (TDWI) and a teacher of Business Intelligence courses at DNV-CIBIT.
17. Australia Morocco
Belgium Netherlands
Brazil Norway
Canada Philippines
Czech Republic Poland
Denmark Portugal
Egypt Russia
Estonia Saudi Arabia
Finland Singapore
France Slovakia
Germany Spain
Hong Kong Sweden
Hungary Switzerland
India Taiwan
Indonesia Ukraine
Kuwait United Arab Emirates
Luxembourg United Kingdom
Malaysia USA