SlideShare a Scribd company logo
What Makes You
   Different?
Communicating to Stand Out in the Crowd




               Doug Fenichel, APR  In-House Public Relations
                               May 8, 2012  Worden & Green
Who is this guy, anyway?
• President, lead strategist and writer, head janitor of In-House Public Relations
• 10 years as public relations director for K. Hovnanian Homes
• Outside public relations counsel for Coldwell Banker corporate
• In public relations since 1983
• Was a reporter and editor before that
• Accredited by the Universal Accreditation Board
• Past President, Public Relations Society of America – New Jersey Chapter
• Past Chair, Tristate District – PRSA
• Adjunct Professor – Fairleigh Dickenson University
• Firefighter and paramedic
• All-around nice guy




                                                What makes you different?
Bragging Rights

• Lots of awards for media relations, community relations & crisis management

• Most recent placements:
    • Front page of the Star Ledger Business Section
    • Front page of the Recorder Newspapers weeklies

• Other placements:
    • USA Today for Meritage Homes
    • Fox News for K. Hovnanian (multiple times)
    • Almost every major newspaper and television station in the area

• Unusual community events
    • Revolutionary war soldiers
    • Dinosaurs




                                             What makes you different?
Pop Quiz: Who Are You?
1. What do you do here?

3. Who are your clients?

5. What do they want?

7. How do they get information and who do they listen to?

9. What do they think of you?

11.How do you know any of this?

13.What is your definition of social media?

15.What’s your definition of public relations?

17.What makes you different?

                                           What makes you different?
Bi-Level Home Strategy


                What makes you different?
Townhome Strategy

              What makes you different?
How do you attract new business?


Do you use one or two channels to tell people about yourself?

             How do you know they’re working?

          Are you focusing too much on one thing?




                                      What makes you different?
Communications Plan:




Why would you limit yourself on one medium?




                         What makes you different?
10 Questions to ask before communicating
  1. What makes me different from other Realtors?




                              What makes you different?
10 Questions to ask before communicating
  • What makes me different from other Realtors?
  • What am I trying to accomplish?




                              What makes you different?
10 Questions to ask before communicating
  • What makes me different from other Realtors?
  • What am I trying to accomplish?
  • Who are my customers?




                              What makes you different?
10 Questions to ask before communicating
  •   What makes me different from other Realtors?
  •   What am I trying to accomplish?
  •   Who are my customers?
  •   What do I really know about them?




                                What makes you different?
10 Questions to ask before communicating
  •   What makes me different from other Realtors?
  •   What am I trying to accomplish?
  •   Who are my customers?
  •   What do I really know about them?
  •   What do they know about & think of me?




                                What makes you different?
10 Questions to ask before communicating
  •   What makes me different from other Realtors?
  •   What am I trying to accomplish?
  •   Who are my customers?
  •   What do I really know about them?
  •   What do they know about & think of me?
  •   Where do they get information? Who do they trust?




                                What makes you different?
10 Questions to ask before communicating
  •   What makes me different from other Realtors?
  •   What am I trying to accomplish?
  •   Who are my customers?
  •   What do I really know about them?
  •   What do they know about & think of me?
  •   Where do they get information? Who do they trust?
  •   What do I want to tell them?




                                What makes you different?
10 Questions to ask before communicating
  •   What makes me different from other Realtors?
  •   What am I trying to accomplish?
  •   Who are my customers?
  •   What do I really know about them?
  •   What do they know about & think of me?
  •   Where do they get information? Who do they trust?
  •   What do I want to tell them?
  •   What action do I want them to take?




                                What makes you different?
10 Questions to ask before communicating
  •   What makes me different from other Realtors?
  •   What am I trying to accomplish?
  •   Who are my customers?
  •   What do I really know about them?
  •   What do they know about & think of me?
  •   Where do they get information? Who do they trust?
  •   What do I want to tell them?
  •   What action do I want them to take?
  •   What’s the best way to deliver my message and
      how do I know when they’ve heard my message?




                                What makes you different?
10 Questions to ask before communicating
  • What makes me different from other Realtors?
  • What am I trying to accomplish?
  • Who are my customers?
  • What do I really know about them?
  • What do they know about & think of me?
  • Where do they get information? Who do they trust?
  • What do I want to tell them?
  • What action do I want them to take?
  • What’s the best way to deliver my message and
    how do I know when they’ve heard my message?
  10. Was I successful? If so, what’s next? If not, what’s
    next?


                                 What makes you different?
Connecting the dots

Now you know who you’re talking to and how
best to communicate with them.

What are some options?




                         What makes you different?
Connecting the dots
Now you know who you’re talking to and how
best to communicate with them.

What are some options? What do you want to do!

               Engage!

               Engage!

               Engage!

                           What makes you different?
Options
         Advertising/Direct Mail

               Advertorial

              Open houses

Special events (workshops, speaking, etc)

            Traditional media

             Word of Mouth

              Social media


                             What makes you different?
Options
               Use everything

Keep your message consistent across all media

   Reinforce your message again and again

               Engage!

               Engage!

               Engage!

                            What makes you different?
Options

                   Discussion:

   Why is everyone so crazy about social media?
                Is it right for you?

         Can’t I engage in any other way?

Do I need professional help (for communications…)?




                                 What makes you different?
Options




          What makes you different?
Options

                   Discussion:

   Why is everyone so crazy about social media?
                Is it right for you?

         Can’t I engage in any other way?

Do I need professional help (for communications…)?




                                 What makes you different?
What makes you different?
Options

        If you use the right media assortment…

If you maintain your social media presence consistently…

           If you engage…engage…engage…

              You will be different!




                                  What makes you different?
iv a
V
    L a e!
           n c
     fe re
D if
       What makes you different?
Questions?

Discussions?


     Doug Fenichel, APR
     President
     In-House Public Relations
     Flanders, N.J.
     (973) 970-3411
     doug@inhousepr.biz
     www.inhousepr.biz



                 What makes you different?

More Related Content

Similar to What Makes You Different?

Marketing for Non-profits | 5 vital questions to ask
Marketing for Non-profits | 5 vital questions to askMarketing for Non-profits | 5 vital questions to ask
Marketing for Non-profits | 5 vital questions to ask
Jennifer Morrow
 
Marketing and Branding Slides
Marketing and Branding SlidesMarketing and Branding Slides
Marketing and Branding SlidesAndy Robinson
 
Turning conversations into contracts Lysa Morrison - sales techniques
Turning conversations into contracts   Lysa Morrison - sales techniquesTurning conversations into contracts   Lysa Morrison - sales techniques
Turning conversations into contracts Lysa Morrison - sales techniques
Children North East
 
Personal Branding Webinar on women leadership and empowerment and education
Personal Branding Webinar on women leadership and empowerment and educationPersonal Branding Webinar on women leadership and empowerment and education
Personal Branding Webinar on women leadership and empowerment and education
RichaGoel44
 
"Rebels at Work" Discussion Guide
"Rebels at Work" Discussion Guide"Rebels at Work" Discussion Guide
"Rebels at Work" Discussion Guide
Lois Kelly
 
Story Telling EDA 2023
Story Telling EDA 2023Story Telling EDA 2023
Story Telling EDA 2023
nado-web
 
Social media and your brand
Social media and your brandSocial media and your brand
Social media and your brandHeather Briggs
 
Lift, Inside:Outside by Jennifer Mooney
Lift, Inside:Outside by Jennifer MooneyLift, Inside:Outside by Jennifer Mooney
Lift, Inside:Outside by Jennifer Mooney
Boot Camp Digital
 
Beyond Social Listening: Insights that Power Decision-Making
Beyond Social Listening: Insights that Power Decision-MakingBeyond Social Listening: Insights that Power Decision-Making
Beyond Social Listening: Insights that Power Decision-Making
tracx
 
Playing the Game on a Different Court: A Discussion of Social Media for Local...
Playing the Game on a Different Court: A Discussion of Social Media for Local...Playing the Game on a Different Court: A Discussion of Social Media for Local...
Playing the Game on a Different Court: A Discussion of Social Media for Local...
Chrissanne Long
 
Marketing Addiction Treatment, Prevention and Recovery Programs
Marketing Addiction Treatment, Prevention and Recovery ProgramsMarketing Addiction Treatment, Prevention and Recovery Programs
Marketing Addiction Treatment, Prevention and Recovery Programs
Jennifer Iacovelli
 
Understanding Social Media
Understanding Social Media Understanding Social Media
Understanding Social Media
David Bowman
 
Job hunting in the 21st century for students and recent grads
Job hunting in the 21st century for students and recent gradsJob hunting in the 21st century for students and recent grads
Job hunting in the 21st century for students and recent grads
Success Discoveries LLC
 
Personal branding abid
Personal branding abidPersonal branding abid
Personal branding abid
Abid Mukhlisin
 
Branding Beyond the Logo (Abbotsford 2011)
Branding Beyond the Logo (Abbotsford 2011)Branding Beyond the Logo (Abbotsford 2011)
Branding Beyond the Logo (Abbotsford 2011)churchjuice
 
Essential Nonprofit Communications Plan
Essential Nonprofit Communications PlanEssential Nonprofit Communications Plan
Essential Nonprofit Communications PlanTheGivingPartner
 
Networking by Diya Khurana.pptx
Networking by Diya Khurana.pptxNetworking by Diya Khurana.pptx
Networking by Diya Khurana.pptx
DiyaRajpalKhurana
 
Personal Branding Model
Personal Branding Model Personal Branding Model
Personal Branding Model
Pete Harris
 
Christ In Business 2012
Christ In Business 2012Christ In Business 2012
Christ In Business 2012
David Tonen
 
An Introduction to Social Media for Business
An Introduction to Social Media for BusinessAn Introduction to Social Media for Business
An Introduction to Social Media for Business
Miami University
 

Similar to What Makes You Different? (20)

Marketing for Non-profits | 5 vital questions to ask
Marketing for Non-profits | 5 vital questions to askMarketing for Non-profits | 5 vital questions to ask
Marketing for Non-profits | 5 vital questions to ask
 
Marketing and Branding Slides
Marketing and Branding SlidesMarketing and Branding Slides
Marketing and Branding Slides
 
Turning conversations into contracts Lysa Morrison - sales techniques
Turning conversations into contracts   Lysa Morrison - sales techniquesTurning conversations into contracts   Lysa Morrison - sales techniques
Turning conversations into contracts Lysa Morrison - sales techniques
 
Personal Branding Webinar on women leadership and empowerment and education
Personal Branding Webinar on women leadership and empowerment and educationPersonal Branding Webinar on women leadership and empowerment and education
Personal Branding Webinar on women leadership and empowerment and education
 
"Rebels at Work" Discussion Guide
"Rebels at Work" Discussion Guide"Rebels at Work" Discussion Guide
"Rebels at Work" Discussion Guide
 
Story Telling EDA 2023
Story Telling EDA 2023Story Telling EDA 2023
Story Telling EDA 2023
 
Social media and your brand
Social media and your brandSocial media and your brand
Social media and your brand
 
Lift, Inside:Outside by Jennifer Mooney
Lift, Inside:Outside by Jennifer MooneyLift, Inside:Outside by Jennifer Mooney
Lift, Inside:Outside by Jennifer Mooney
 
Beyond Social Listening: Insights that Power Decision-Making
Beyond Social Listening: Insights that Power Decision-MakingBeyond Social Listening: Insights that Power Decision-Making
Beyond Social Listening: Insights that Power Decision-Making
 
Playing the Game on a Different Court: A Discussion of Social Media for Local...
Playing the Game on a Different Court: A Discussion of Social Media for Local...Playing the Game on a Different Court: A Discussion of Social Media for Local...
Playing the Game on a Different Court: A Discussion of Social Media for Local...
 
Marketing Addiction Treatment, Prevention and Recovery Programs
Marketing Addiction Treatment, Prevention and Recovery ProgramsMarketing Addiction Treatment, Prevention and Recovery Programs
Marketing Addiction Treatment, Prevention and Recovery Programs
 
Understanding Social Media
Understanding Social Media Understanding Social Media
Understanding Social Media
 
Job hunting in the 21st century for students and recent grads
Job hunting in the 21st century for students and recent gradsJob hunting in the 21st century for students and recent grads
Job hunting in the 21st century for students and recent grads
 
Personal branding abid
Personal branding abidPersonal branding abid
Personal branding abid
 
Branding Beyond the Logo (Abbotsford 2011)
Branding Beyond the Logo (Abbotsford 2011)Branding Beyond the Logo (Abbotsford 2011)
Branding Beyond the Logo (Abbotsford 2011)
 
Essential Nonprofit Communications Plan
Essential Nonprofit Communications PlanEssential Nonprofit Communications Plan
Essential Nonprofit Communications Plan
 
Networking by Diya Khurana.pptx
Networking by Diya Khurana.pptxNetworking by Diya Khurana.pptx
Networking by Diya Khurana.pptx
 
Personal Branding Model
Personal Branding Model Personal Branding Model
Personal Branding Model
 
Christ In Business 2012
Christ In Business 2012Christ In Business 2012
Christ In Business 2012
 
An Introduction to Social Media for Business
An Introduction to Social Media for BusinessAn Introduction to Social Media for Business
An Introduction to Social Media for Business
 

More from In-House Public Relations

Kayaking slide set
Kayaking slide setKayaking slide set
Kayaking slide set
In-House Public Relations
 
2012 baseball parade
2012 baseball parade2012 baseball parade
2012 baseball parade
In-House Public Relations
 
2012 Temple Shalom Brotherhood Men's Seder
2012 Temple Shalom Brotherhood Men's Seder2012 Temple Shalom Brotherhood Men's Seder
2012 Temple Shalom Brotherhood Men's Seder
In-House Public Relations
 
Santa run2012 presentation
Santa run2012 presentationSanta run2012 presentation
Santa run2012 presentation
In-House Public Relations
 
Flanders Fire Company 9/11 I-80 Flag Detail
Flanders Fire Company 9/11 I-80 Flag DetailFlanders Fire Company 9/11 I-80 Flag Detail
Flanders Fire Company 9/11 I-80 Flag Detail
In-House Public Relations
 
To Blog or Not To Blog -- Mendham Business Assn
To Blog or Not To Blog -- Mendham Business AssnTo Blog or Not To Blog -- Mendham Business Assn
To Blog or Not To Blog -- Mendham Business AssnIn-House Public Relations
 
Ibs presentation master-updated
Ibs presentation   master-updatedIbs presentation   master-updated
Ibs presentation master-updated
In-House Public Relations
 
Repositioning Your 55+ Community For Today's Market
Repositioning Your 55+ Community For Today's MarketRepositioning Your 55+ Community For Today's Market
Repositioning Your 55+ Community For Today's Market
In-House Public Relations
 

More from In-House Public Relations (10)

Kayaking slide set
Kayaking slide setKayaking slide set
Kayaking slide set
 
2012 baseball parade
2012 baseball parade2012 baseball parade
2012 baseball parade
 
2012 Temple Shalom Brotherhood Men's Seder
2012 Temple Shalom Brotherhood Men's Seder2012 Temple Shalom Brotherhood Men's Seder
2012 Temple Shalom Brotherhood Men's Seder
 
Santa run2012 presentation
Santa run2012 presentationSanta run2012 presentation
Santa run2012 presentation
 
Flanders Fire Company 9/11 I-80 Flag Detail
Flanders Fire Company 9/11 I-80 Flag DetailFlanders Fire Company 9/11 I-80 Flag Detail
Flanders Fire Company 9/11 I-80 Flag Detail
 
Hamlet & juliet & the new toy
Hamlet & juliet & the new toyHamlet & juliet & the new toy
Hamlet & juliet & the new toy
 
Fleet presentation
Fleet presentationFleet presentation
Fleet presentation
 
To Blog or Not To Blog -- Mendham Business Assn
To Blog or Not To Blog -- Mendham Business AssnTo Blog or Not To Blog -- Mendham Business Assn
To Blog or Not To Blog -- Mendham Business Assn
 
Ibs presentation master-updated
Ibs presentation   master-updatedIbs presentation   master-updated
Ibs presentation master-updated
 
Repositioning Your 55+ Community For Today's Market
Repositioning Your 55+ Community For Today's MarketRepositioning Your 55+ Community For Today's Market
Repositioning Your 55+ Community For Today's Market
 

Recently uploaded

一比一原版加拿大渥太华大学毕业证(uottawa毕业证书)如何办理
一比一原版加拿大渥太华大学毕业证(uottawa毕业证书)如何办理一比一原版加拿大渥太华大学毕业证(uottawa毕业证书)如何办理
一比一原版加拿大渥太华大学毕业证(uottawa毕业证书)如何办理
taqyed
 
Brand Analysis for an artist named Struan
Brand Analysis for an artist named StruanBrand Analysis for an artist named Struan
Brand Analysis for an artist named Struan
sarahvanessa51503
 
Skye Residences | Extended Stay Residences Near Toronto Airport
Skye Residences | Extended Stay Residences Near Toronto AirportSkye Residences | Extended Stay Residences Near Toronto Airport
Skye Residences | Extended Stay Residences Near Toronto Airport
marketingjdass
 
Premium MEAN Stack Development Solutions for Modern Businesses
Premium MEAN Stack Development Solutions for Modern BusinessesPremium MEAN Stack Development Solutions for Modern Businesses
Premium MEAN Stack Development Solutions for Modern Businesses
SynapseIndia
 
Business Valuation Principles for Entrepreneurs
Business Valuation Principles for EntrepreneursBusiness Valuation Principles for Entrepreneurs
Business Valuation Principles for Entrepreneurs
Ben Wann
 
Discover the innovative and creative projects that highlight my journey throu...
Discover the innovative and creative projects that highlight my journey throu...Discover the innovative and creative projects that highlight my journey throu...
Discover the innovative and creative projects that highlight my journey throu...
dylandmeas
 
Maksym Vyshnivetskyi: PMO Quality Management (UA)
Maksym Vyshnivetskyi: PMO Quality Management (UA)Maksym Vyshnivetskyi: PMO Quality Management (UA)
Maksym Vyshnivetskyi: PMO Quality Management (UA)
Lviv Startup Club
 
What are the main advantages of using HR recruiter services.pdf
What are the main advantages of using HR recruiter services.pdfWhat are the main advantages of using HR recruiter services.pdf
What are the main advantages of using HR recruiter services.pdf
HumanResourceDimensi1
 
LA HUG - Video Testimonials with Chynna Morgan - June 2024
LA HUG - Video Testimonials with Chynna Morgan - June 2024LA HUG - Video Testimonials with Chynna Morgan - June 2024
LA HUG - Video Testimonials with Chynna Morgan - June 2024
Lital Barkan
 
ModelingMarketingStrategiesMKS.CollumbiaUniversitypdf
ModelingMarketingStrategiesMKS.CollumbiaUniversitypdfModelingMarketingStrategiesMKS.CollumbiaUniversitypdf
ModelingMarketingStrategiesMKS.CollumbiaUniversitypdf
fisherameliaisabella
 
BeMetals Presentation_May_22_2024 .pdf
BeMetals Presentation_May_22_2024   .pdfBeMetals Presentation_May_22_2024   .pdf
BeMetals Presentation_May_22_2024 .pdf
DerekIwanaka1
 
Exploring Patterns of Connection with Social Dreaming
Exploring Patterns of Connection with Social DreamingExploring Patterns of Connection with Social Dreaming
Exploring Patterns of Connection with Social Dreaming
Nicola Wreford-Howard
 
April 2024 Nostalgia Products Newsletter
April 2024 Nostalgia Products NewsletterApril 2024 Nostalgia Products Newsletter
April 2024 Nostalgia Products Newsletter
NathanBaughman3
 
Meas_Dylan_DMBS_PB1_2024-05XX_Revised.pdf
Meas_Dylan_DMBS_PB1_2024-05XX_Revised.pdfMeas_Dylan_DMBS_PB1_2024-05XX_Revised.pdf
Meas_Dylan_DMBS_PB1_2024-05XX_Revised.pdf
dylandmeas
 
Enterprise Excellence is Inclusive Excellence.pdf
Enterprise Excellence is Inclusive Excellence.pdfEnterprise Excellence is Inclusive Excellence.pdf
Enterprise Excellence is Inclusive Excellence.pdf
KaiNexus
 
anas about venice for grade 6f about venice
anas about venice for grade 6f about veniceanas about venice for grade 6f about venice
anas about venice for grade 6f about venice
anasabutalha2013
 
The Influence of Marketing Strategy and Market Competition on Business Perfor...
The Influence of Marketing Strategy and Market Competition on Business Perfor...The Influence of Marketing Strategy and Market Competition on Business Perfor...
The Influence of Marketing Strategy and Market Competition on Business Perfor...
Adam Smith
 
Affordable Stationery Printing Services in Jaipur | Navpack n Print
Affordable Stationery Printing Services in Jaipur | Navpack n PrintAffordable Stationery Printing Services in Jaipur | Navpack n Print
Affordable Stationery Printing Services in Jaipur | Navpack n Print
Navpack & Print
 
Project File Report BBA 6th semester.pdf
Project File Report BBA 6th semester.pdfProject File Report BBA 6th semester.pdf
Project File Report BBA 6th semester.pdf
RajPriye
 
VAT Registration Outlined In UAE: Benefits and Requirements
VAT Registration Outlined In UAE: Benefits and RequirementsVAT Registration Outlined In UAE: Benefits and Requirements
VAT Registration Outlined In UAE: Benefits and Requirements
uae taxgpt
 

Recently uploaded (20)

一比一原版加拿大渥太华大学毕业证(uottawa毕业证书)如何办理
一比一原版加拿大渥太华大学毕业证(uottawa毕业证书)如何办理一比一原版加拿大渥太华大学毕业证(uottawa毕业证书)如何办理
一比一原版加拿大渥太华大学毕业证(uottawa毕业证书)如何办理
 
Brand Analysis for an artist named Struan
Brand Analysis for an artist named StruanBrand Analysis for an artist named Struan
Brand Analysis for an artist named Struan
 
Skye Residences | Extended Stay Residences Near Toronto Airport
Skye Residences | Extended Stay Residences Near Toronto AirportSkye Residences | Extended Stay Residences Near Toronto Airport
Skye Residences | Extended Stay Residences Near Toronto Airport
 
Premium MEAN Stack Development Solutions for Modern Businesses
Premium MEAN Stack Development Solutions for Modern BusinessesPremium MEAN Stack Development Solutions for Modern Businesses
Premium MEAN Stack Development Solutions for Modern Businesses
 
Business Valuation Principles for Entrepreneurs
Business Valuation Principles for EntrepreneursBusiness Valuation Principles for Entrepreneurs
Business Valuation Principles for Entrepreneurs
 
Discover the innovative and creative projects that highlight my journey throu...
Discover the innovative and creative projects that highlight my journey throu...Discover the innovative and creative projects that highlight my journey throu...
Discover the innovative and creative projects that highlight my journey throu...
 
Maksym Vyshnivetskyi: PMO Quality Management (UA)
Maksym Vyshnivetskyi: PMO Quality Management (UA)Maksym Vyshnivetskyi: PMO Quality Management (UA)
Maksym Vyshnivetskyi: PMO Quality Management (UA)
 
What are the main advantages of using HR recruiter services.pdf
What are the main advantages of using HR recruiter services.pdfWhat are the main advantages of using HR recruiter services.pdf
What are the main advantages of using HR recruiter services.pdf
 
LA HUG - Video Testimonials with Chynna Morgan - June 2024
LA HUG - Video Testimonials with Chynna Morgan - June 2024LA HUG - Video Testimonials with Chynna Morgan - June 2024
LA HUG - Video Testimonials with Chynna Morgan - June 2024
 
ModelingMarketingStrategiesMKS.CollumbiaUniversitypdf
ModelingMarketingStrategiesMKS.CollumbiaUniversitypdfModelingMarketingStrategiesMKS.CollumbiaUniversitypdf
ModelingMarketingStrategiesMKS.CollumbiaUniversitypdf
 
BeMetals Presentation_May_22_2024 .pdf
BeMetals Presentation_May_22_2024   .pdfBeMetals Presentation_May_22_2024   .pdf
BeMetals Presentation_May_22_2024 .pdf
 
Exploring Patterns of Connection with Social Dreaming
Exploring Patterns of Connection with Social DreamingExploring Patterns of Connection with Social Dreaming
Exploring Patterns of Connection with Social Dreaming
 
April 2024 Nostalgia Products Newsletter
April 2024 Nostalgia Products NewsletterApril 2024 Nostalgia Products Newsletter
April 2024 Nostalgia Products Newsletter
 
Meas_Dylan_DMBS_PB1_2024-05XX_Revised.pdf
Meas_Dylan_DMBS_PB1_2024-05XX_Revised.pdfMeas_Dylan_DMBS_PB1_2024-05XX_Revised.pdf
Meas_Dylan_DMBS_PB1_2024-05XX_Revised.pdf
 
Enterprise Excellence is Inclusive Excellence.pdf
Enterprise Excellence is Inclusive Excellence.pdfEnterprise Excellence is Inclusive Excellence.pdf
Enterprise Excellence is Inclusive Excellence.pdf
 
anas about venice for grade 6f about venice
anas about venice for grade 6f about veniceanas about venice for grade 6f about venice
anas about venice for grade 6f about venice
 
The Influence of Marketing Strategy and Market Competition on Business Perfor...
The Influence of Marketing Strategy and Market Competition on Business Perfor...The Influence of Marketing Strategy and Market Competition on Business Perfor...
The Influence of Marketing Strategy and Market Competition on Business Perfor...
 
Affordable Stationery Printing Services in Jaipur | Navpack n Print
Affordable Stationery Printing Services in Jaipur | Navpack n PrintAffordable Stationery Printing Services in Jaipur | Navpack n Print
Affordable Stationery Printing Services in Jaipur | Navpack n Print
 
Project File Report BBA 6th semester.pdf
Project File Report BBA 6th semester.pdfProject File Report BBA 6th semester.pdf
Project File Report BBA 6th semester.pdf
 
VAT Registration Outlined In UAE: Benefits and Requirements
VAT Registration Outlined In UAE: Benefits and RequirementsVAT Registration Outlined In UAE: Benefits and Requirements
VAT Registration Outlined In UAE: Benefits and Requirements
 

What Makes You Different?

  • 1. What Makes You Different? Communicating to Stand Out in the Crowd Doug Fenichel, APR  In-House Public Relations May 8, 2012  Worden & Green
  • 2. Who is this guy, anyway? • President, lead strategist and writer, head janitor of In-House Public Relations • 10 years as public relations director for K. Hovnanian Homes • Outside public relations counsel for Coldwell Banker corporate • In public relations since 1983 • Was a reporter and editor before that • Accredited by the Universal Accreditation Board • Past President, Public Relations Society of America – New Jersey Chapter • Past Chair, Tristate District – PRSA • Adjunct Professor – Fairleigh Dickenson University • Firefighter and paramedic • All-around nice guy What makes you different?
  • 3. Bragging Rights • Lots of awards for media relations, community relations & crisis management • Most recent placements: • Front page of the Star Ledger Business Section • Front page of the Recorder Newspapers weeklies • Other placements: • USA Today for Meritage Homes • Fox News for K. Hovnanian (multiple times) • Almost every major newspaper and television station in the area • Unusual community events • Revolutionary war soldiers • Dinosaurs What makes you different?
  • 4. Pop Quiz: Who Are You? 1. What do you do here? 3. Who are your clients? 5. What do they want? 7. How do they get information and who do they listen to? 9. What do they think of you? 11.How do you know any of this? 13.What is your definition of social media? 15.What’s your definition of public relations? 17.What makes you different? What makes you different?
  • 5. Bi-Level Home Strategy What makes you different?
  • 6. Townhome Strategy What makes you different?
  • 7. How do you attract new business? Do you use one or two channels to tell people about yourself? How do you know they’re working? Are you focusing too much on one thing? What makes you different?
  • 8. Communications Plan: Why would you limit yourself on one medium? What makes you different?
  • 9. 10 Questions to ask before communicating 1. What makes me different from other Realtors? What makes you different?
  • 10. 10 Questions to ask before communicating • What makes me different from other Realtors? • What am I trying to accomplish? What makes you different?
  • 11. 10 Questions to ask before communicating • What makes me different from other Realtors? • What am I trying to accomplish? • Who are my customers? What makes you different?
  • 12. 10 Questions to ask before communicating • What makes me different from other Realtors? • What am I trying to accomplish? • Who are my customers? • What do I really know about them? What makes you different?
  • 13. 10 Questions to ask before communicating • What makes me different from other Realtors? • What am I trying to accomplish? • Who are my customers? • What do I really know about them? • What do they know about & think of me? What makes you different?
  • 14. 10 Questions to ask before communicating • What makes me different from other Realtors? • What am I trying to accomplish? • Who are my customers? • What do I really know about them? • What do they know about & think of me? • Where do they get information? Who do they trust? What makes you different?
  • 15. 10 Questions to ask before communicating • What makes me different from other Realtors? • What am I trying to accomplish? • Who are my customers? • What do I really know about them? • What do they know about & think of me? • Where do they get information? Who do they trust? • What do I want to tell them? What makes you different?
  • 16. 10 Questions to ask before communicating • What makes me different from other Realtors? • What am I trying to accomplish? • Who are my customers? • What do I really know about them? • What do they know about & think of me? • Where do they get information? Who do they trust? • What do I want to tell them? • What action do I want them to take? What makes you different?
  • 17. 10 Questions to ask before communicating • What makes me different from other Realtors? • What am I trying to accomplish? • Who are my customers? • What do I really know about them? • What do they know about & think of me? • Where do they get information? Who do they trust? • What do I want to tell them? • What action do I want them to take? • What’s the best way to deliver my message and how do I know when they’ve heard my message? What makes you different?
  • 18. 10 Questions to ask before communicating • What makes me different from other Realtors? • What am I trying to accomplish? • Who are my customers? • What do I really know about them? • What do they know about & think of me? • Where do they get information? Who do they trust? • What do I want to tell them? • What action do I want them to take? • What’s the best way to deliver my message and how do I know when they’ve heard my message? 10. Was I successful? If so, what’s next? If not, what’s next? What makes you different?
  • 19. Connecting the dots Now you know who you’re talking to and how best to communicate with them. What are some options? What makes you different?
  • 20. Connecting the dots Now you know who you’re talking to and how best to communicate with them. What are some options? What do you want to do! Engage! Engage! Engage! What makes you different?
  • 21. Options Advertising/Direct Mail Advertorial Open houses Special events (workshops, speaking, etc) Traditional media Word of Mouth Social media What makes you different?
  • 22. Options Use everything Keep your message consistent across all media Reinforce your message again and again Engage! Engage! Engage! What makes you different?
  • 23. Options Discussion: Why is everyone so crazy about social media? Is it right for you? Can’t I engage in any other way? Do I need professional help (for communications…)? What makes you different?
  • 24. Options What makes you different?
  • 25. Options Discussion: Why is everyone so crazy about social media? Is it right for you? Can’t I engage in any other way? Do I need professional help (for communications…)? What makes you different?
  • 26. What makes you different?
  • 27. Options If you use the right media assortment… If you maintain your social media presence consistently… If you engage…engage…engage… You will be different! What makes you different?
  • 28. iv a V L a e! n c fe re D if What makes you different?
  • 29. Questions? Discussions? Doug Fenichel, APR President In-House Public Relations Flanders, N.J. (973) 970-3411 doug@inhousepr.biz www.inhousepr.biz What makes you different?