David Epperson interned at Energizer Holdings for 12 weeks where he gained hands-on experience in server administration, networking, end-user support, and information security. Over the course of the internship, he learned to build virtual machines, configure Hyper-V clusters, set up new phone systems, track assets, help desk support, and more. The internship provided valuable experience beyond his coursework and better prepared him for an IT career.

1. My Time at Energizer
By: David Epperson
8/10/2016

2. Agenda Plans 1-6 6-12 Fin
Agenda
Plans for the Future
Week 1
Week 2
Week 3
Week 4
Week 5
Week 6
Week 7
Week 8
Week 9
Week 10
Week 11-12
Culmination
Agenda

3. 3
Plans for the Future
Majoring in Computer Management
and Information Systems (CMIS)
Passions for Network Design, Server
Management /Design, and End-
User Support.
Senior at SIU
Edwardsville
Previously worked for Hershey’s
Chocolate Distribution Center as a
forklift driver, but my passion for
technology influenced my return to
school for a better future.
Plans for the
Future
Graduating December 17 ,
2016
Wanting to pursue and MBA
in computer Science to gain a
further understanding of
computer technology.
Will be obtaining
Certifications with Microsoft
and Cisco systems, as well as,
networking and Information
Security.
Wanting to continue with a
positions at Energizer
Holdings
Agenda Plans 1-6 6-12 Fin

4. 4
• Learned setup of 2 Virtual consoles
• Learned set up of Hyper-V and Cluster
• Created 2 V-Machines on Hyper-V host
• Connected to network/domain/internet
• Created trunk line between VMs
• Discussed in depth concepts of a cluster
• Discussed naming conventions
Hyper-V & Clustering
A Great Teacher
Adeel was very diligent in
spending time with me to make
sure I had a good understanding
of Virtualization & Clustering.
Week One Server-Side
Help Desk Shadow
Spent first three days getting an
overview of how end-user
computing operates globally.
The fact that Energizer is run
globally from such a small
location was amazing to see!
Agenda Plans 1-6 6-12 Fin

5. I was introduced and given the
opportunity to monitor the creation
and organization of the ISO Series
Information Security Framework
currently being implemented
throughout the organization. I was
tasked to ensure that all Standards,
Polices, and Procedures were updated
on the SharePoint Control site created
by Jay Kladiva.
ISO 27000 Series
Dissembled 13 Servers
Myself, Adeel, and Gary
dissembled 13 unused Servers in
the Data Center.
5
Server 2012 R2
• Reviewed Energizer VM
build document.
• Dissembled previously
built VMs and cluster and
rebuilt systems from build
document.
• Recreated virtual
machines on own ,
configured Hyper-V and
Cluster Roles.
• Updated and configured
antivirus.
• Discussed .PXE and GP
Hands on Experience
Working with the infrastructure team , I
was given the opportunity to have more
of a hands experience than I ever had. My
degree program had not supplied us with
a decent lab experience, so this was more
than I ever could have asked for.
Adeel was a fantastic teacher. He not
only guided me through the creation
process of virtual machines using the
Integrated-Lights-Out process, but also
made sure to break down every step in
an extremely detailed and visual
manor.
First Experience with ILO
ILO troubleshooting
Week Two Server-Side
While attempting to
created virtual machines
through the Integrated-
Lights-Out method, we
encountered issues. We
then installed IOS on a
USB and installed directly
on a test server in the
Datacenter.
Agenda Plans 1-6 6-12 Fin

6. 6
Backup and Cluster
Updates
• Adeel walked me
through the process of
migrating data from
one node to another,
updating, and then
placing the data back in
an even fashion.
Live Migration on AP
Domain
• Gary assigned both
Adeel and myself to the
task of updating the AP
server clusters.
Dissembled Switch
On 3rd Floor in
previous building
Meeting with
Procurement and
Audit teams.
Attended ISO series InfoSec
meetings with the
procurement and Audit
team leaders to discuss the
completion of their assigned
Controls. I was assigned the
task to follow up with all
teams / assist when
possible/ and monitor data
recorded.
Organized Switch
Cat5 cables
• Removed and Folded 400+
Cat5 Cables
Participated in the
organization of the
Office Olympics
Week Three Server-Side/ Networking
Nice
n
Clean!
Agenda Plans 1-6 6-12 Fin

7. 7
Became WebEx
and Cisco Call-
Manager Admin
Began UPS
Tracking
Investigation
Meeting on
InfoSec Controls
Legal/HR
Departments
Began working WebEx
Tickets and setting up
VoIP phones
Started working
BYOD Tickets
Became Cisco
Secure ACS Admin
Removed all excess
phones and
monitors from
datacenter for Audit
Purposes
Was heavily involved
with the follow up on
controls being turned
in by the assigned due
date. Answered
questions and assisted
in the Controls
completion.
Seeing the ISO series in
action for a large
corporation was
extremely interesting
after having just taken
my Information
Security course.Doug assigned the task
of working with the
EUC team to locate and
document all active
Uninterrupted Power
Supplies globally. I
contacted the
international team as
well as updated the
SharePoint site.
Active Directory
and Tagging
For PC tracking
Began working with
Ron Grim to enter all
documented PCs and
Laptops into AD after
generating a device tag.
Data
Center
Clean-Up
Agenda Plans 1-6 6-12 Fin
Week Four Server-Side/ Networking

8. Week Five Server-Side/ Networking /
End-User Computing
• Server-Side Team
– Updated memory from 8gb to 16gb on 4 servers in datacenter.
– Attended weekly meeting discussing budget plans and equipment management.
– Lead my own meeting to discuss UPS tracking and monitoring.
– Assisted individuals with InfoSec Control entry questions and process.
• Networking team
– Continued with: Any VoIP installs / WebEx Tickets / BYOD requests
• End-User Computing
– Assisted end-of-life PC Disablement
– PC tagging and AD entry
– Reimaged a computer for Donald on Help Desk to his specifications
– Received in and reimaged 16 new Dell Laptops for PC Refresh
• Installed:
• Windows 7
• Cisco Web Security
• Any Connect
• WebEx
• SCCM
• Active Directory
• KeyPass
• Service Manager
• Office 2013
Agenda Plans 1-6 6-12 Fin

9. 9
• Server-Side Team
– Worked with Jay to finalize InfoSec Controls before Audit.
– Monitored UPS tracking project.
– Troubleshot Asheboro Tape Library DCHP naming convention with Adeel.
– Began HP server location tracking for cost saving maintenance effort.
• Networking team
– Continued with: Any VoIP installs / WebEx Tickets / BYOD requests.
– Worked on Active Directory PC tagging.
– Set up Catalyst 3750 series Switch lab at desk to configure / installed Putty and CLI.
• End-User Computing
– PC tagging and Active Directory entry.
– Manually tracked down and recorded all available PCs on all floors of the building.
Agenda Plans 1-6 7-12 Fin
Week Six Server-Side/ Networking /
End-User Computing

10. Bentonville Trip
• Fully upgrade the Bentonville office with new VoIP phone system.
• Built and replace over 20 individual and conference phone systems.
• Installed Meraki switch and transferred all Cat5 cables.
– Troubleshot Server / modem / and bluecoat with networking
team due to connection issues.
– Decommissioned server that was not in use.
• Troubleshot connectivity issues with phones and switch ports with a
tone generator.
• Configured disgruntled Contractor’s computer to the correct
ENRcontractor Wi-Fi access with help from Earl.
• Troubleshot CISCO Router. Dissembled and modified router to allow
for inbound calls.
• Collected old phones and instructed users on how to use new system.
• Cleaned and organized Networking Closet.
• Gio was actually a better driver that I
imagined.
• We hit a huge storm on the way down but also
had some great food.
• The trip was very fun and I learned a great deal
about setting up a switch and working with the
team to troubleshoot issues.
10
Week Seven Networking
Agenda Plans 1-6 6-12 Fin

11. 11.2
10.4
3.2
8.2
• Server-Side Team
– Continued on HP sever and completed UPS tracking investigation for Doug.
– Began Project to investigate Group Policy Objects over all domains to compare and
contrast for similarities for removal.
– Discovered 2 useful tools (Policy Manager / Microsoft Security Compliance
Manager) Completed this project.
• Networking team
– Continued with: Any VoIP installs / WebEx Tickets / BYOD requests
• End-User Computing
– PC tagging and AD entry completed
• Executive Assistant
– Completed Office Olympics games, medals, and flyer.
Agenda Plans 1-6 6-12 Fin
Week Eight Server-Side/ Networking /
End-User Computing

12. 12
• Server-Side Team
– Completed Group Policy project and provided data found to
infrastructure team.
– Began cost saving effort to track down cost and location of off-site tape
storage vaults. My first experience in SHAREPOINT page creation.
• Networking team
– Continued with: Any VoIP installs / WebEx Tickets / BYOD requests
– Removed switch on 3rd floor in other building
– Installed 12 phones on 4th and 5th floors
• End-User Computing
– Switched out 12 PCs throughout 4th and 5th floors
• Luncheon with executives
– Gained helpful insight into the experiences of directors, managers, and
chief executives.
Agenda Plans 1-6 6-12 Fin
Week Nine Server-Side/ Networking /
End-User Computing

13. 13
• Server-Side Team
– Completed cost saving effort to track down cost and location of off-site tape
storage vaults, uploaded findings to SHAREPOINT.
– Attended Citrix luncheon on new product line.
– Research project for the Advantages and Disadvantages of implementing
Windows Server 2016.
• Networking team
– Continued with: Any VoIP installs / WebEx Tickets / BYOD requests.
– Research project for the Advantage and Disadvantages of implementing
Software Defined Networks.
• End-User Computing
– Continued with installs and moves.
Agenda Plans 1-6 6-12 Fin
Week Ten & Eleven Server-Side/Networking
/End-User Computing

14. 14
Culmination of Internship Experiences
Agenda Plans 1-6 6-12 Fin
• My Takeaways
– Working with the IT team at Energizer over the past 3 months has been the best educational
experience I have received thus far. Having the opportunity to get a real hands on experience
with the Networking, Infrastructure, Information Security, and End User Support teams has
given me a greater understanding of what should be expected from any IT department.
– Working with all facets of the team has taught me a great deal about how all functions work both
independently and collectively to make corporations thrive.
• Next Steps
– After I graduate school in December, I would like to pursue a position here at Energizer.
– The culture of this corporation was my first inquiry during my initial interview, and all the
information I was given was 100% true. I love the environment, the people, and Energizer’s goals
for the future.
– I want to continue learning everything I can about IT and computer science. I believe this is the
best environment for me to do that.
• Thank You
– Lastly, I want to thank all of you for this opportunity. You have opened my eyes to the
expectations and hard work that is necessary to pursue my passion. This has been the best work
experience I have ever received.