This document discusses maturity models, emphasizing that successful performance arises from effectively utilized knowledge and identifiable pathways toward maturity. It outlines various stages of maturity, questions central to understanding maturity, and what is needed to create effective maturity models. Key factors include user-friendly designs, evidence collection templates, relevant practices, and tools for developing maturity.

1. What are Maturity Models?
by Marc-André Léger
Septembre 2018

2. Key concepts of maturity models
● Successful performance is the result of effectively used knowledge.The way
one uses knowledge reflects one’s location on a scale of immaturity-to-
maturity
● Maturity is comprised of “tightly defined repeatable, and predictable
processes that directly contribute” to capable behaviour
● Defined qualities and components believed to be indicative of competent
skills and behaviours;
● Knowledge, skills, metacognitive abilities, high orders of coherence,
capabilities to resolve conflicts, education, knowledge networks, support of
leaders.

3. Questions that need to be answered
● What is immature ?
● What does mature look like?
● What competencies contribute to maturity ?
● By what means could these competencies be measured?
● How do people translate systems knowledge into effective skills and
behaviours?
● In what ways do competencies stabilize (i.e., what levels of maturity could be
said to exist)?
● How does one develop from one level of maturity to another?
● What are the relationships between competent use of knowledge, systemic
sense-making skills, and successful project outcomes?

4. The maturity concept
proposed by Robinson et al.
(2006) in Rasula (2008)

5. Stages of maturity in different models
1. Start-up stage
2. Take-off stage
3. Expansion stage
4. Progressive stage
5. Sustainability
stage
Robinson et al (2006)
1. Fragmentation and
dissatisfaction
2. Facilitation and Co-
ordination
3. Transparency and
consistency
4. Enculturation and
understanding
5. integration and
participation
Kulkarni and Louis(2003) +
1. Non-existent
2. Initial
3. Repeatable
4. High awareness
5. Managed
6. Optimised
Harris(2006)

6. What do we need to create a maturity model ?
● User-friendly design
● Templates and checklists for users to collect evidence and artifacts of
competent activity at each level of maturity
● Relevant drivers and best practices for a roadmap to increasing maturity
● Pragmatic tools, technology, and developmental plans

7. Principle articles used
1. Buckle P. Maturity Models for Systems Thinking. Systems. 2018; 6(2):23.
2. Rašula, J., Bosilj Vukšić, V. & Indihar Štemberger, M. (2008). The Integrated
Knowledge Management Maturity Model. Zagreb International Review of
Economics & Business, 11 (2), 47-62. Retrieved from
https://hrcak.srce.hr/78659