Plan your call center's operation professionally, quickly and easily every week using WFMwizard's easy planning wizard. WFMwizard saves time with accurate forecasting, staffing and scheduling, and increases service levels, customer satisfaction scores, and agent morale. It provides exact planning results in professional charts and graphs and easily imports/exports data. WFMwizard is an affordable workforce management application that offers complete planning including forecasting, staffing calculations, shift optimization, scheduling, and reporting.

1. Plan your call center's operation professionally, quickly and easily – every week.
Save time by using our easy, step-by-step planning wizard.
Save money with accurate forecasting, staffing and scheduling.
Increase service levels, customers satisfaction scores and agents morale.
See exact planning results in professional charts and graphs.
Easily import/export your data from/to Microsoft Excel or other applications.
Better Planning = Better Service. With WFMwizard you’ll create more accurate
and efficient schedules that save you time and money and increase service levels.
Inexpensive workforce management and capacity planning WFMwizard is the first workforce management application at
applications for the small/ medium call centers and help its price range to offer the complete workforce management
desks are neglected domains by IT developers for many planning cycle for small and medium inbound call centers:
years now. As a result, most of these applications are out of call volume forecasting (weekly, daily, hour to quarter-hour),
date and still based on simple agent staffing calculators, agents staffing calculations, shift design optimization, agents
some of them with options to manually insert your own call scheduling/rostering and a fully featured charts and reports
volume forecasts, current shifts design structure and agents module.
roster. For your call center it means that these applications
support only portions of a complete workforce management Based on our unique methodology and algorithms,
solution. WFMwizard is also the first to offer an advanced wizard
based solution, breaking the complicated weekly call center
Furthermore, these applications were first developed years planning task into single steps, walking the user hand by
ago and didn’t change much since then, so they are not hand through the whole process. Furthermore, to keep thing
modern applications and their technology is out of date. We simple, no integration is needed to the ACD server or any
think that your call center or help desk deserve much more. other call center system. Our workforce management
In order to address all these drawbacks, we designed and software is a modern application, based on the latest
developed WFMwizard, a guided, complete workforce technologies, including Microsoft's latest .NET framework.
management and optimization solution.
WFMwizard is easy to install and to use,
quick, reliable and well-priced. It is definitely
NOT another agent staffing calculator with
enhancements.
www.wfmwizard.com …workforce management step-by-step

2. Features
These features make WFMwizard top of its class:
Screen Shots
• Accurate Forecasting of inbound call volumes, automatically executing and
comparing more then 20 advanced algorithms (smoothing, time series and machine
learning if applicable)
• Reliable agents staffing calculations using proprietary improved Erlang C
equations.
• Shift Design optimization using our easy-to-use shifts design GUI and Optimization
Engine with full support for shifts sizing and manipulation. Find the best work shift
design and the optimal number of agents to schedule for each shift.
• Agents Scheduling/Rostering using modern mathematical algorithms to schedule
each agent to the best possible shifts in order to build the optimal roster for the
planned week taking into account all agents constraints.
• Breaks Scheduling: Automatic, optimized breaks scheduling to each shift/agent
• “What-if” scenarios can be analyzed fast and accurately by changing every call
center parameter like the tradeoff between service and staffing level.
• Fully featured reports and charts module will keep you informed on every aspect of
the system's results.
• Intuitive user interface: Wizard based, MS Excel "inspired" data management,
extensive and intuitive help guiding you step by step.
Min. System Requirements
Who will benefit from using WFMwizard?
• Windows – 7/Vista/XP/2000
• Call center operations managers or any other function within the call center that is • 1.8 GHz Intel Pentium 4 or
responsible to analyze, forecast, optimize and schedule the agents for the short and equivalent
long term planning horizon. • 512 MB RAM
• Call center operations Consultants or any other function responsible for driving • 100 MB free hard disk space
projects & planning processes that improve the efficiency and accuracy of agents • 1024x768 screen resolution
staffing
• Call center Business analysts responsible for service level metrics and
staffing/forecasting for the call center operation. Try WFMwizard today!
• Call center workforce planning managers responsible for the overall success of Learn more about WFMwizard.
planning, determining staffing model requirements based on forecasts and developing Download a free, fully functional
optimal schedules for the contact center staff to ensure all service goals and 30-day evaluation version
guidelines are met. www.wfmwizard.com
• Call center managers – who are responsible themselves for the weekly planning of
their call center operation
WFMwizard
14 Weizmann St. • Tel Aviv • Israel 64239
Fax +972-3-7621202 • www.wfmwizard.com • sales@wfmwizard.com