Mechanic HRM
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This document discusses linking a mechanic's compensation to performance and customer satisfaction. It mentions using customer satisfaction rating software to collect feedback and ratings on mechanics through mobile apps and mail. The ratings would be grouped into slabs and tied to the mechanic's pay system, allowing managers to monitor individual ratings.
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Mechanic HRM
- 1. Mechanic Compensation to better performance and service
- 2. CSRM • Software IT • Flow of operation • Tracking
- 4. Customer Satisfaction Rating • Feedback though mobile and Mail. • Rating slabs • Rating to pay system • Manager to monitor ratings
- 5. Linking Compensation to Performance and CS