This document discusses a communication solution that provides customer service functions like appointment confirmations and satisfaction surveys. It also offers management information delivered in near real-time, allowing for clear and easily accessible data to make quick decisions that improve competitive advantage.

1. Provides communication solutions to fulfil… 1 2 3 4 5 6 7 8 9 0 * # Your appointment is on Wednesday at 10am. Press 1 to confirm your attendance. Customer satisfaction surveys Order confirmation Delivery scheduling Service reminders Appointment reminders

2. Provides management information That is… 1 2 3 4 5 6 7 8 9 0 * # Delivered in Near real-time is clear and easily accessible Allowing for quick, concise decision making that Improves competitive advantage