Harvey Communications provides office phone systems and services for small to medium businesses. Their phone systems come with features to improve businesses and are funded through existing telecom expenditures, with no upfront costs. Harvey Communications also offers an Eco Buy Back Scheme where they will pay a minimum of £500 for a business's old phone system and recycle it. The company is based in Bournemouth and has a nationwide team of engineers to provide quick support. They aim to differentiate themselves from other telecom providers through competitive rates, reliable service, and their Eco Buy Back Scheme.

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STAND OUT IN YOUR FIELD WITH
AN OFFICE PHONE SYSTEM FROM
HARVEY COMMUNICATIONS

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“At Harvey Communications, a part of 4Com
PLC we provide office phone systems for
small to medium businesses across the UK.
Our phone systems come with lots of clever
features designed to improve your business.
Most importantly your system is funded by the
savings made from within your existing telecoms expenditure,
so there is nothing to pay upfront.
What’s more, we will give you a minimum of £500 for your old
system and recycle it too – all as part of our Eco Buy Back Scheme!
An office phone system from Harvey Communications will give
your business a competitive advantage thanks to the great
features all included as standard.
Our team is bustling with highly skilled employees in every
department, who provide superb levels of quality and service.
In fact the average length of service within our team is something
we are very proud of, especially given our fast moving industry.
Thank you for taking the time to learn more about Harvey
Communications and how we can help your business grow.
We look forward to working with you.”
Gary Scutt | C.E.O

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Where did it begin?
Harvey Communications Limited is part
of 4Com PLC which means we have the
infrastructure and telecommunications
experience of over 15 years.
We have seen all that our industry has
to offer and it was a culmination of all of
this experience that led us to start Harvey
Communications. We saw people paying
different suppliers for different services,
costing them more than was needed in
the process. We decided to put everything into
one simple package.
Thanks to this ideal, we now provide office
phone systems which make your business
life simpler yet more effective. By providing
office phone systems with features to help
and benefit people at every level, helping your
business grow.
An office phone system from Harvey
Communications will give your business
a competitive advantage.
Where are we?
We are based in Bournemouth on the south
coast, not far from the International Airport.
That being said, we also have a team of
engineers who are based nationwide. Again,
this was a decision borne from experience. We
saw how customers struggled calling overseas
call centres and then having to wait days for
engineers that are normally located hundreds
of miles away. By having engineers who are
local to you, you’ll always get help quickly,
should you need it. Our call centre is also
located at our Head Office in Bournemouth, so
should you ever need our help, you’ll speak to
someone based in the UK.
What makes us different?
A number of things make us different from
much of the telecommunications industry.
Firstly, we provide a phone system which has
features to improve the way you do business,
but we do it without increasing your monthly
spend. What’s more, we will even give you a
minimum of £500 to take your old system away
and recycle it for you with our Eco Buy Back
Scheme.
Why the Eco Buy Back Scheme?
One of the aspects of the telecommunications
industry that frustrated us is the wastage. We
saw unnecessary practices which were bad for
the environment. What we do differently is to
pay you for your old system and dispose of it
in an environmentally friendly way. We break
the components down and recycle them and in
this small way we are reducing the amount of
wastage and helping the environment.
Our Eco Buy Back Scheme is simple: we pay you
a minimum of £500 to trade-in your old phone
system. There are no “ifs”, “buts” or “maybes”,
just the fact that we will pay you a minimum of
£500 for your existing telephone system when
you purchase a new phone system.
What will we do with your old
phone system?
Our Eco Buy Back Scheme is a key part of our
environmental policy, which is why recycle the
components and dispose of other materials in
an environmentally friendly manner. At stage
one we identify which components of the
phone system can be recycled. We then ensure
that components are re-used as spare parts for
companies who are not in a financial position to
upgrade their old phone system and help keep
their phone systems working.
Other parts of your old phone system will be
recycled. This includes notable parts such as its
plastic casing which can be melted down to then
be re-used, and even the internal cabling has
use in other areas.
When we have recycled all we can ourselves,
we then pass whatever is left to one of our
environmental partners who are experts in
reducing everything back to it’s raw state.
They can then re-use this material, ensuring
that little goes to landfill.
How much is your old phone
system worth?
The Eco Buy Back Scheme starts at a minimum
of £500, but it can increase considerably
dependent on the age of your system, number
of handsets and type of system. Essentially, the
more components we can recycle, the more
you will receive for your old system when you
choose a new office phone system from us.

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Our commitment to environmental
responsibility is one of the ways we are
different from others in our industry. We do
have similar challenges; running a national
maintenance programme can have an impact
on the environment, but we do everything we
can to minimise our carbon footprint.
Our commitment has grown over time as we
found ways to reduce our carbon emissions.
We have addressed the vehicles that our
engineering team drive, changing from a diesel
van fleet to eco-friendly Volkswagen Blue
Motion estate cars.
We also offset our carbon emissions with our
Trees 4 Business initiative. Each time we supply
a new office phone system, we plant a tree in
the UK at a specially designated estate. Every
customer then receives a certificate with the
exact GPS location of where their tree is planted.
Another challenge faced was how to
safely transport equipment to a site in an
environmentally friendly way.
We now supply our equipment in packaging
which is 100% recyclable, and our engineers
recycle all packaging once installation
is completed.
Within our offices we looked at how to reduce
our energy usage, which is why we fitted LED
lights throughout our buildings.
Other schemes include recycling bins for paper
and other recyclable waste, whilst employees
are encouraged to cycle to work rather than
drive, lessening our collective carbon footprint
in the process.
Our biggest differentiator from others in the
telecoms industry is our Eco Buy Back Scheme.
We offer customers a minimum of £500 trade in
for their old phone system, so that we can then
recycle the components safely, without sending
them to landfill.

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As well as the very latest digital handsets, all our phone systems come with great features, all included as standard.
All of our features are designed to save you time, increase productivity and ultimately improve your business.
Computer Telephony Integration (C.T.I) links
your phone system with your computer and
CRM system, so you have instant access to
your client’s details when they call you.
Improve customer service
As customers call you their details will appear
on your computer screen which means you’ll
be able to greet them in a more personable
manner. You can instantly access their record in
your CRM system to see what you discussed last
time, enhancing your customer service and their
customer experience.
For example with Google integration, a caller’s
Google+ business profile or office location on
Google maps can be displayed, even if they have
not called before.
Increase productivity
With ‘One Click Calling’ you can click and
instantly call any number you see on your
computer screen, whether it’s in your database,
on a website or an email. This great time saving
feature can increase your staff’s productivity
and accuracy.
Save valuable time
Using the ‘Presence’ feature within the C.T.I
software means you’ll be able to see if a
colleague is available before transferring calls
to them and save valuable time by avoiding
keeping customers on-hold unnecessarily.
Messaging
If a member of staff is on a call, you can send
them information via a desktop notification
message. It could be information they need to
know immediately. It could be details of another
call they need to take. You can also send them
a call back note so they get their missed calls
straight away.
(Computer Telephony
Integration)
Having a desk phone that suits the way you
want to work makes a big difference to your
working day. As a Samsung Platinum Business
Partner we provide the full and extensive
range of the latest digital handset from
Samsung. Allowing you to select the right
handset for your business.
Increase efficiency & productivity
Ergonomic and easy to use handsets ensures
that anyone can use the many features.
Comprehensive phone book with
Caller Identification
Access your stored telephone numbers quickly
and easily. Plus greet every caller appropriately
and personally with caller display.
Transfer & forward calls
Transfer all inbound calls simply and quickly
or answer calls anywhere with call forwarding,
providing seamless customer service.
Conferencecalling&multiplecallers
Speak on a conference call in your office or when
working remotely. Simple to set up and use.

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Never lose business from
missed calls
All incoming calls are displayed including missed
calls and those received out of business hours,
meaning you can pro-actively call customers
back, so you won’t lose valuable business.
Enhance customer service
See how quickly customer calls are answered
and the duration of each phone call. This
information can help you decide if you have
the correct staff levels answering calls at peak
times, ensuring your customers can always get
through and speak to a staff member.
Measure advertising success
Use call statistics to measure your advertising
campaigns. Phone numbers can be set up for
different marketing campaigns, allowing you to
accurately monitor which generates the most
calls and sales.
Our Call Recording software records all
inbound and outbound calls to your business,
essential for staff training and increasing
accuracy of information taken over the phone.
Train and evaluate staff
Use Call Recording to train new staff by
listening back to their calls and provide
coaching, thereby improving their performance
and effectiveness. It is a very simple way to
evaluate and train staff, as you can search for
calls for a particular staff member with ease.
Ensure complete accuracy
Taking incorrect information from a phone call
becomes a thing of the past. Ensure complete
accuracy by listening back to calls to double
check information such as order quantities,
addresses, contact details or reference
numbers. This is particularly useful in the
case of disputes, as you can refer to the call
recording to confirm what was said.
Improve customer service
Impress clients with your customer service by
listening back to previous conversations. Ensure
all agreements or specifics have been met and
your clients remain completely satisfied.
Reduce caller hang up and promote your
business with On-Hold Marketing. Did you
know, 70% of business calls are placed on-hold
or transferred, 90% of these calls will hang up
after 40 seconds if confronted with silence.
34% of these callers will not call back.
Create additional revenue
Advertise your products and services to a
captive audience, turning on-hold customers
into sales opportunities.
Reduce lost business
On-Hold Marketing keeps your customers
engaged, psychologically reduces hold times
and has proven to reduce caller hang up,
ensuring you do not lose potential business.
Improve customer service
Professionally recorded messages enhance
your company’s brand as well as improving the
customer experience when they call.
Intelligent Voicemail is an essential tool for
any business to ensure you can always be
reached, no matter where you are. Our phone
system provides more options than just leaving
a message.
Email notification
Receive an email when you have a new voicemail.
Listen direct to your message in the email on
your smartphone with a MP3 file attached.
Voicemail choices
If you are unavailable, the caller has the option
of speaking to someone else or leaving a
message, which has been proven to reduce
caller hang up.
Our online billing facility gives you total control
of your account, as well as viewing your bill
online you can also:
Monitor call costs (updated constantly)
Download and print your bill
Restrict call spend and call durations
Set up an e-alert to notify of any
rules not being followed
Call Reporting is management software which
gives you hundreds of vital statistics that can
be used to analyse and improve your business.

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Competitive call rates are one of the most
important elements of any office phone system
package. They can also vary wildly between
different providers, meaning you could be
paying over the odds to make every type of call.
We are one of BT’s largest wholesalers, meaning
that we buy calls in huge volumes which in
turn give us preferential rates which are better
than the vast majority of the industry. We then
pass these savings directly onto you so we
can build your office phone system package
to include some of the lowest call rates in the
telecommunications industry.
Whether you’re making calls within the UK or
overseas or to mobiles you can be sure that with
us you are getting the best call rates possible on
reliable, high quality lines.
Unsurprisingly, call quality is dependent upon
line quality. If you’re using lines which have
been damaged or are overly worn, you could
get intermittent call quality or have your calls
end abruptly. The best way to overcome this
problem is to have your lines checked, which we
do as part of our installation process.
When we are installing your system, our
engineers will test the line(s) you have coming
into your premises and will be able to detect
faults at that stage. If any are detected we will
restore your call quality to its maximum level.
You may have also heard about fibre optic
broadband; this is the latest technology which
allows for vastly superior broadband speeds. We
install fibre optic cabling wherever possible. If it
isn’t available when we first install you, but later
becomes available, we will have you connected
to the fibre as quickly as possible.
We make the installation of your new office
phone system as simple as possible with our
two stage process. Firstly your new system
is installed alongside your current system,
allowing this to be fully tested without you
suffering any downtime. Once this has been
completed there is then a seamless transition
from your old system to the new, at a time
convenient for you.
We will provide you with a dedicated point of
contact throughout the entire process and our
Installation Engineer will provide you with full
training on your new system so your business
benefits from all the system features.
One point of contact
Dedicated support
Full phone system training given
No disruption to your business
We have an experienced and highly trained
maintenance team with industry recognised
qualifications. We can also boast one of the
fastest response times in the industry.
87% of reported faults are resolved remotely
without even having to visit your site, giving
you peace of mind that your phone system will
not let you down.
As well as instant support, in the event of
a fault you can also benefit from our award
winning service from our UK Call Centre, who
are happy to help with every aspect of your
telecoms needs.
As we supply a complete telecoms solution, you
only have one supplier and one number to call in
the event of an issue.
Award winning service and support
Most issues resolved remotely
Faulty equipment replaced free
of charge if it cannot be repaired

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A reliable, high speed internet connection has
become one of the most important parts of your
communications system. Wherever possible,
we provide fibre-optic business broadband
services to give you a high speed connection.
MOBILE
You could save over 30% by choosing us for your
mobile phone contracts. We deal in such large
volumes nationally that we benefit from great
rates from our suppliers meaning we can pass
these rates onto you. We offer a wide range of
handsets, such as the latest models from Apple,
Samsung, Motorola and Huawei to name just
a few.
Rather than pigeon holing yourself into a
particular location, non-geographic numbers
allow you to present a national appearance
and potentially appeal to a broader selection
of customers.
Business wallboards are designed to improve
the visibility of important information
within your organisation. Here at Harvey
Communications we use wallboards to
show who has made the most calls, which
maintenance tickets are being dealt with by
which person and our overall revenue figure
to name just three.
Our wallboards work together with the rest of
our office phone system package, meaning you
can display information from our Call Reporting
software to help maintain your customer service
levels. Whilst we actively promote using business
wallboards we recognise that it isn’t appropriate
for some businesses, which is why it isn’t included
as standard with our office phone systems.

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