At Telovations we take great pride in delivering enhanced business phone service & High speed internet acess, with many features and applications that are uniquely designed to make you money, save you money, and create effeciencies across your business.
Harvey Communications provides office phone systems and services for small to medium businesses. Their phone systems come with features to improve businesses and are funded through existing telecom expenditures, with no upfront costs. Harvey Communications also offers an Eco Buy Back Scheme where they will pay a minimum of £500 for a business's old phone system and recycle it. The company is based in Bournemouth and has a nationwide team of engineers to provide quick support. They aim to differentiate themselves from other telecom providers through competitive rates, reliable service, and their Eco Buy Back Scheme.
The document provides testimonials from several customers praising RTech Department for their expertise, reliability, quality of work, and service. It also describes RTech Department's service agreement options that allow businesses access to an IT department for a fraction of the cost of hiring a full-time IT professional, with benefits including on-site support, remote assistance, and discounted replacement parts starting at $299 per month.
Telovations provides cost-effective communications solutions like voice, data, and video services for small and medium-sized businesses. It delivers these services over its proprietary Real-Time Network through customized packages that bundle applications and hardware. This eliminates the need for costly upfront capital expenditures and provides savings and increased productivity for clients.
1. Telovations provides phone and internet services with a focus on reliability and customer satisfaction.
2. They guarantee network quality and reliability with 99.999% uptime, next business day equipment replacement, and 24/7 support response.
3. If services go down, Telovations will credit customers for twice the amount of downtime and billing errors.
Spirit of Tasmania needed a new telephony and contact center solution as their existing system was costly and outdated. They implemented a Cisco Collaboration solution provided by Data#3 which provided IP telephony, contact center capabilities, and collaboration tools across their locations in Australia. This streamlined processes, improved collaboration, and ensured business continuity. Spirit of Tasmania now has a reliable platform to optimize and scale their operations to meet growing demand.
1. Office Products Depot is Australia's largest independent supplier of office products providing access to over 40,000 product lines and distribution through over 170 outlets nationally.
2. The company is committed to customer service, environmental sustainability and supporting local communities.
3. As an Australian owned business, Office Products Depot ensures jobs and profits are kept within the Australian economy.
Balreed Digitec is a supplier of print, copy, and scan equipment that has over 30 years of experience. They aim to match customers' business needs with the perfect hardware and software solutions. Balreed Digitec works with leading manufacturers like Canon, HP, Konica Minolta, and Ricoh to provide high-quality products, professional service, and help customers effectively manage their print environments.
Discover the power of UC for your business by reading how SMB owners and IT pros transformed their business phone system from average to extraordinary with Switchvox.
Harvey Communications provides office phone systems and services for small to medium businesses. Their phone systems come with features to improve businesses and are funded through existing telecom expenditures, with no upfront costs. Harvey Communications also offers an Eco Buy Back Scheme where they will pay a minimum of £500 for a business's old phone system and recycle it. The company is based in Bournemouth and has a nationwide team of engineers to provide quick support. They aim to differentiate themselves from other telecom providers through competitive rates, reliable service, and their Eco Buy Back Scheme.
The document provides testimonials from several customers praising RTech Department for their expertise, reliability, quality of work, and service. It also describes RTech Department's service agreement options that allow businesses access to an IT department for a fraction of the cost of hiring a full-time IT professional, with benefits including on-site support, remote assistance, and discounted replacement parts starting at $299 per month.
Telovations provides cost-effective communications solutions like voice, data, and video services for small and medium-sized businesses. It delivers these services over its proprietary Real-Time Network through customized packages that bundle applications and hardware. This eliminates the need for costly upfront capital expenditures and provides savings and increased productivity for clients.
1. Telovations provides phone and internet services with a focus on reliability and customer satisfaction.
2. They guarantee network quality and reliability with 99.999% uptime, next business day equipment replacement, and 24/7 support response.
3. If services go down, Telovations will credit customers for twice the amount of downtime and billing errors.
Spirit of Tasmania needed a new telephony and contact center solution as their existing system was costly and outdated. They implemented a Cisco Collaboration solution provided by Data#3 which provided IP telephony, contact center capabilities, and collaboration tools across their locations in Australia. This streamlined processes, improved collaboration, and ensured business continuity. Spirit of Tasmania now has a reliable platform to optimize and scale their operations to meet growing demand.
1. Office Products Depot is Australia's largest independent supplier of office products providing access to over 40,000 product lines and distribution through over 170 outlets nationally.
2. The company is committed to customer service, environmental sustainability and supporting local communities.
3. As an Australian owned business, Office Products Depot ensures jobs and profits are kept within the Australian economy.
Balreed Digitec is a supplier of print, copy, and scan equipment that has over 30 years of experience. They aim to match customers' business needs with the perfect hardware and software solutions. Balreed Digitec works with leading manufacturers like Canon, HP, Konica Minolta, and Ricoh to provide high-quality products, professional service, and help customers effectively manage their print environments.
Discover the power of UC for your business by reading how SMB owners and IT pros transformed their business phone system from average to extraordinary with Switchvox.
Your customer calls are the lifeblood of your
business and telemarketing numbers are an
essential part of any business’s customer contact
strategy. eircom’s wide range of customer
contact numbers and advanced services help
you to interact with your customers easily,
efficiently and in a cost-effective way.
The SV9100 platform is a new system, with new handsets and new applications to empower your workforce. Built on the back of the award winning SV8100 technology, the SV9100 provides double the system capacity, yet cost effective from 10 to over 800 users
Traffic Tech is a transportation logistics company that has been in business since 1986. They aim to deliver peace of mind to customers by ensuring the safe and on-time delivery of freight. They invest in advanced technology but also emphasize personal service and relationships with customers and carriers. Traffic Tech promises to be accessible to customers and take care of all details involved in freight movement for a seamless shipping experience.
This document provides an overview of implementing CRM in the contact center. It discusses that CRM has implications for an organization's strategy, culture, processes and workflows. It then outlines a proven approach to planning and selecting CRM technology, including defining requirements and solutions based on business needs, reviewing current processes and technologies, prioritizing needs, selecting vendors, and taking a phased implementation approach with clear expectations and measures of success. The goal is to integrate CRM across channels and systems to improve customer relationships and business results.
Unified Communication Partners Supplying, Installing and Servicing fixed telephone systems for business PAX Systems and offices in NSW since 2011. Call us now 1300 729 293, fax 02 9635 4215
The document discusses the value of unified communications solutions provided by Stonevoice. It summarizes Stonevoice's background as a European Cisco partner focused on unified communications. It then discusses Stonevoice's solutions for SMB and enterprise customers, including integrated messaging, phone directories, music on hold, IVR, queuing, IP fax, billing, and video conferencing. Stonevoice's solutions are software-based and aim to provide productivity savings, mobility, collaboration and customer satisfaction.
[Case Study] The drastic reduction in the travel costs of Next Telecom suppor...Arkadin Asia Pacific
An Australian telecommunications company, Next Telecom, worked with Arkadin to substantially reduce travel needs, streamline processes, improve time management, and achieve major cost savings through Arkadin's conferencing solutions. Arkadin helped Next Telecom enhance service across Australia while cutting costs by enabling face-to-face support without expensive travel. By combining Arkadin's phone and web conferencing tools, Next Telecom was able to improve communications, reduce sales cycles, and efficiently streamline procedures to maintain high service levels at a lower cost.
This document describes the services offered by SCS Service, a small, woman-owned IT services business based in Rowan County, North Carolina. SCS Service provides [1] computer and device repair, [2] IT support and consulting, and [3] digital services such as website design and hosting. The business aims to serve as an outsourced IT department for small businesses, non-profits, residents, and individuals over age 60. SCS Service highlights the benefits of outsourcing IT needs, such as reducing risk, keeping technology up to date, and saving clients money compared to handling issues individually.
Premier Tech is an IT consulting firm focused on implementing technology solutions to improve small and mid-sized businesses in Palestine. They have over 15 years of experience implementing and managing technology solutions to help businesses break out of technology traps, recognize where technology helps or hinders business, and develop plans to move forward. Their goal is to bring unified communications solutions through standard technologies to help customers and improve productivity.
Smart Telco is an independent provider of business voice and data solutions with over 10 years of experience. They offer mobile phones, push email, mobile broadband, business calls, telephone systems, and non-geographic numbers. As a flexible company, they provide tailored solutions to meet individual company needs rather than enforcing any one product. They pride themselves on helping organizations of all sizes and industries develop and manage cost-effective voice and data solutions through personal account managers and expert advice.
Itec is a leading provider of business solutions including document management, print solutions, enterprise communications, digital solutions, and commercial print solutions. They aim to be a single trusted partner that can provide all of a client's business technology needs through their comprehensive suite of solutions. Itec prides itself on innovation, excellence, flexibility, and building trust with clients through reliable service.
The document discusses TelePacific, a communications solutions provider that offers connectivity, cloud, and continuity solutions tailored to businesses' needs. It summarizes TelePacific's experience, leadership, commitment to customer service, and financial performance. TelePacific aims to exceed customers' expectations and ensure their communications and data are always running and secure.
1) TeleWare provides intelligent communication solutions through technologies like call recording and mobile functionality to enhance customer experience, improve productivity, and drive growth for organizations.
2) The document discusses TeleWare's vision to empower leading organizations through integrated communication solutions that understand each client's business needs.
3) Examples are provided of how TeleWare's solutions have increased employee productivity and optimized the customer experience for clients in various industries.
Techseed provides cutting edge communication technologies and customized solutions to help small and medium-sized businesses maximize productivity and reduce costs. They offer hosted PBX and VoIP phone systems, SIP trunking, virtual auto attendants, unified communications, and API integrations. Techseed's reliable and scalable cloud-based platforms are easy to use, feature-rich, and future-proof.
VoIPLy is a leading VoIP provider that offers cloud phone services, virtual contact center services, and virtual meeting services through a proprietary unified SaaS platform. Their services include phone systems, hosted fax, virtual auto attendant, unified communications, API integration, and support features like mobility, scalability, and disaster recovery. Their goal is to provide reliable and future-proof communication solutions that simplify technology and cut costs for small businesses.
Welcomm is a communications provider that offers various hosted voice, data, and digital services to support businesses. This bulletin provides an overview of Welcomm's services including hosted voice with Horizon, call reporting with Akixi, digital products like Office 365 and McAfee, and a case study of how Welcomm helped lawn care company GreenThumb reduce telephony costs. The bulletin is intended to keep Welcomm's partners and customers informed of its latest service offerings.
Welcomm is a communications provider that offers various hosted voice, data, and digital services to support businesses. This bulletin provides an overview of Welcomm's services including hosted voice with Horizon, call reporting with Akixi, digital products like Office 365 and McAfee, and a case study of how Welcomm helped lawn care company GreenThumb reduce telephony costs. The bulletin is intended to keep Welcomm's partners and customers informed of its latest service offerings.
Air-IT is a Microsoft Gold Partner that provides IT services and solutions for small to medium businesses. They offer a variety of services including IT support, network solutions, security, VoIP phone systems, and technical services. Their goal is to deliver reliable and cost-effective IT solutions tailored to their clients' needs in order to help businesses run more efficiently.
Edge Solutions is a Michigan-based telecommunications consulting company that has helped thousands of clients in southeast Michigan reduce costs on data and communication services since 1996. They provide hosted voice, data, security, and cabling solutions including hosted PBX and VoIP phone systems, SIP trunking, unified communications, and mobile VoIP. Edge Solutions aims to make technology an asset rather than a problem for businesses by offering reliable, feature-rich, and scalable cloud communication solutions along with expert customer support.
This document summarizes TelePacific as a communications solutions provider that offers connectivity, cloud, and continuity solutions to meet businesses' evolving needs. It highlights TelePacific's focus on customizing solutions for small-to-medium sized businesses, and its commitment to outstanding customer service led by the CEO's personal involvement in customer issues.
Your customer calls are the lifeblood of your
business and telemarketing numbers are an
essential part of any business’s customer contact
strategy. eircom’s wide range of customer
contact numbers and advanced services help
you to interact with your customers easily,
efficiently and in a cost-effective way.
The SV9100 platform is a new system, with new handsets and new applications to empower your workforce. Built on the back of the award winning SV8100 technology, the SV9100 provides double the system capacity, yet cost effective from 10 to over 800 users
Traffic Tech is a transportation logistics company that has been in business since 1986. They aim to deliver peace of mind to customers by ensuring the safe and on-time delivery of freight. They invest in advanced technology but also emphasize personal service and relationships with customers and carriers. Traffic Tech promises to be accessible to customers and take care of all details involved in freight movement for a seamless shipping experience.
This document provides an overview of implementing CRM in the contact center. It discusses that CRM has implications for an organization's strategy, culture, processes and workflows. It then outlines a proven approach to planning and selecting CRM technology, including defining requirements and solutions based on business needs, reviewing current processes and technologies, prioritizing needs, selecting vendors, and taking a phased implementation approach with clear expectations and measures of success. The goal is to integrate CRM across channels and systems to improve customer relationships and business results.
Unified Communication Partners Supplying, Installing and Servicing fixed telephone systems for business PAX Systems and offices in NSW since 2011. Call us now 1300 729 293, fax 02 9635 4215
The document discusses the value of unified communications solutions provided by Stonevoice. It summarizes Stonevoice's background as a European Cisco partner focused on unified communications. It then discusses Stonevoice's solutions for SMB and enterprise customers, including integrated messaging, phone directories, music on hold, IVR, queuing, IP fax, billing, and video conferencing. Stonevoice's solutions are software-based and aim to provide productivity savings, mobility, collaboration and customer satisfaction.
[Case Study] The drastic reduction in the travel costs of Next Telecom suppor...Arkadin Asia Pacific
An Australian telecommunications company, Next Telecom, worked with Arkadin to substantially reduce travel needs, streamline processes, improve time management, and achieve major cost savings through Arkadin's conferencing solutions. Arkadin helped Next Telecom enhance service across Australia while cutting costs by enabling face-to-face support without expensive travel. By combining Arkadin's phone and web conferencing tools, Next Telecom was able to improve communications, reduce sales cycles, and efficiently streamline procedures to maintain high service levels at a lower cost.
This document describes the services offered by SCS Service, a small, woman-owned IT services business based in Rowan County, North Carolina. SCS Service provides [1] computer and device repair, [2] IT support and consulting, and [3] digital services such as website design and hosting. The business aims to serve as an outsourced IT department for small businesses, non-profits, residents, and individuals over age 60. SCS Service highlights the benefits of outsourcing IT needs, such as reducing risk, keeping technology up to date, and saving clients money compared to handling issues individually.
Premier Tech is an IT consulting firm focused on implementing technology solutions to improve small and mid-sized businesses in Palestine. They have over 15 years of experience implementing and managing technology solutions to help businesses break out of technology traps, recognize where technology helps or hinders business, and develop plans to move forward. Their goal is to bring unified communications solutions through standard technologies to help customers and improve productivity.
Smart Telco is an independent provider of business voice and data solutions with over 10 years of experience. They offer mobile phones, push email, mobile broadband, business calls, telephone systems, and non-geographic numbers. As a flexible company, they provide tailored solutions to meet individual company needs rather than enforcing any one product. They pride themselves on helping organizations of all sizes and industries develop and manage cost-effective voice and data solutions through personal account managers and expert advice.
Itec is a leading provider of business solutions including document management, print solutions, enterprise communications, digital solutions, and commercial print solutions. They aim to be a single trusted partner that can provide all of a client's business technology needs through their comprehensive suite of solutions. Itec prides itself on innovation, excellence, flexibility, and building trust with clients through reliable service.
The document discusses TelePacific, a communications solutions provider that offers connectivity, cloud, and continuity solutions tailored to businesses' needs. It summarizes TelePacific's experience, leadership, commitment to customer service, and financial performance. TelePacific aims to exceed customers' expectations and ensure their communications and data are always running and secure.
1) TeleWare provides intelligent communication solutions through technologies like call recording and mobile functionality to enhance customer experience, improve productivity, and drive growth for organizations.
2) The document discusses TeleWare's vision to empower leading organizations through integrated communication solutions that understand each client's business needs.
3) Examples are provided of how TeleWare's solutions have increased employee productivity and optimized the customer experience for clients in various industries.
Techseed provides cutting edge communication technologies and customized solutions to help small and medium-sized businesses maximize productivity and reduce costs. They offer hosted PBX and VoIP phone systems, SIP trunking, virtual auto attendants, unified communications, and API integrations. Techseed's reliable and scalable cloud-based platforms are easy to use, feature-rich, and future-proof.
VoIPLy is a leading VoIP provider that offers cloud phone services, virtual contact center services, and virtual meeting services through a proprietary unified SaaS platform. Their services include phone systems, hosted fax, virtual auto attendant, unified communications, API integration, and support features like mobility, scalability, and disaster recovery. Their goal is to provide reliable and future-proof communication solutions that simplify technology and cut costs for small businesses.
Welcomm is a communications provider that offers various hosted voice, data, and digital services to support businesses. This bulletin provides an overview of Welcomm's services including hosted voice with Horizon, call reporting with Akixi, digital products like Office 365 and McAfee, and a case study of how Welcomm helped lawn care company GreenThumb reduce telephony costs. The bulletin is intended to keep Welcomm's partners and customers informed of its latest service offerings.
Welcomm is a communications provider that offers various hosted voice, data, and digital services to support businesses. This bulletin provides an overview of Welcomm's services including hosted voice with Horizon, call reporting with Akixi, digital products like Office 365 and McAfee, and a case study of how Welcomm helped lawn care company GreenThumb reduce telephony costs. The bulletin is intended to keep Welcomm's partners and customers informed of its latest service offerings.
Air-IT is a Microsoft Gold Partner that provides IT services and solutions for small to medium businesses. They offer a variety of services including IT support, network solutions, security, VoIP phone systems, and technical services. Their goal is to deliver reliable and cost-effective IT solutions tailored to their clients' needs in order to help businesses run more efficiently.
Edge Solutions is a Michigan-based telecommunications consulting company that has helped thousands of clients in southeast Michigan reduce costs on data and communication services since 1996. They provide hosted voice, data, security, and cabling solutions including hosted PBX and VoIP phone systems, SIP trunking, unified communications, and mobile VoIP. Edge Solutions aims to make technology an asset rather than a problem for businesses by offering reliable, feature-rich, and scalable cloud communication solutions along with expert customer support.
This document summarizes TelePacific as a communications solutions provider that offers connectivity, cloud, and continuity solutions to meet businesses' evolving needs. It highlights TelePacific's focus on customizing solutions for small-to-medium sized businesses, and its commitment to outstanding customer service led by the CEO's personal involvement in customer issues.
Telecom Power Solutions provides telecommunications solutions including IP telephony, contact centers, video conferencing, unified communications, Asterisk-based PBX systems, call center solutions, CCTV installation, wireless installation, structured cabling, and professional services. Their vision is to be the partner of choice for customers operating in complex, mission-critical environments by providing innovative modeling and simulation-based solutions to enhance reliability, availability, and efficiency.
Lily Comms provide award-winning Digital Transformation solutions for business communication, voice and data, and IT systems Leeds. Contact us today for a free, no obligation quote.
Modern cloud communications provide businesses with scalable and affordable phone systems that support remote work and BYOD trends. Some key benefits of cloud communications include:
1) Improved communications that enable remote work and BYOD while maintaining excellent customer service through features like virtual auto attendants.
2) Scalable services that grow with the business and allow adding or reducing features on demand without long-term commitments or hardware costs.
3) Lower overall costs of up to 40% compared to traditional phone systems which require expensive hardware and line costs.
Teneo is a specialist integrator of next-generation technology that helps organizations achieve better network performance, security, storage and applications. It provides carefully selected, pioneering technologies and services to provide innovative organizations with a competitive edge. Teneo delivers award-winning consultancy, design and managed services from offices in the USA, UK, France and Australia. Its mission is to open minds to new possibilities by helping customers make profitable technology investments and improve efficiencies.
What is Sound Telecom all about? What can we do for you? What have we done for others? Find out about our telephone answering service, call center solutions, and more by checking out this presentation that we created for your viewing pleasure.
The document discusses how a service-based firm called Pitcher Partners was facing challenges with their legacy infrastructure limiting timely responses to market changes and a need for scalable, agile, and flexible infrastructure. Nexon provided solutions like cloud services, disaster recovery, unified communications, and IT support that enabled Pitcher Partners to work more efficiently, scale their business effectively, and improve customer relationships. This partnership with Nexon delivered benefits such as improved customer service, staff flexibility, reduced IT burdens, and more reliable systems.
Daisy Telecoms is a South African communication company that provides IP and digital telephone systems, networking equipment, and call center solutions. Its mission is to optimize solutions for clients' business needs and improve customers' quality of life. It delivers products and services with integrity, competence, and a commitment to clients and added value. Daisy works closely with clients to design customized solutions and ensure successful implementation and training.
Contact Centre as a Service Brochure FINALTony Smith
Contact Centre-as-a-Service (CCaaS) is a cloud-based contact center solution provided by Dimension Data that offers best-in-class functionality through technology integration. CCaaS provides flexibility and scalability without large upfront investments, allowing companies to pay only for resources used. Several large companies have implemented CCaaS successfully to improve customer service, increase sales, and gain business agility.
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Observability Concepts EVERY Developer Should Know -- DeveloperWeek Europe.pdfPaige Cruz
Monitoring and observability aren’t traditionally found in software curriculums and many of us cobble this knowledge together from whatever vendor or ecosystem we were first introduced to and whatever is a part of your current company’s observability stack.
While the dev and ops silo continues to crumble….many organizations still relegate monitoring & observability as the purview of ops, infra and SRE teams. This is a mistake - achieving a highly observable system requires collaboration up and down the stack.
I, a former op, would like to extend an invitation to all application developers to join the observability party will share these foundational concepts to build on:
Pushing the limits of ePRTC: 100ns holdover for 100 daysAdtran
At WSTS 2024, Alon Stern explored the topic of parametric holdover and explained how recent research findings can be implemented in real-world PNT networks to achieve 100 nanoseconds of accuracy for up to 100 days.
UiPath Test Automation using UiPath Test Suite series, part 5DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 5. In this session, we will cover CI/CD with devops.
Topics covered:
CI/CD with in UiPath
End-to-end overview of CI/CD pipeline with Azure devops
Speaker:
Lyndsey Byblow, Test Suite Sales Engineer @ UiPath, Inc.
UiPath Test Automation using UiPath Test Suite series, part 5
Telovations Managed Voice Services
1.
2. Company
Fact Sheet Company contact:
Katie Gonzalez
813.321.1034
kgonzalez@telovations.com
www.telovations.com
Telovations
Telovations provides small and medium businesses with cost-effective communications solutions that enhance productivity.
A facilities-based competitive local exchange carrier, Telovations delivers advanced features and software applications over
its Real-Time Network™.
Services are sold in customized packages that include applications and hardware bundled together in one affordable and
predictable monthly subscription. Clients can include Innovate IP Phone Packs in their packages or update legacy systems
with advanced features without replacing expensive hardware. This differentiating strategy eliminates the need for costly
capital expenditures, provides significant cost savings, simplifies management, increases productivity, and offers our clients
new ways to collaborate with their customers and staff.
Telovations believes that the key to success is our proven ability to deliver leading-edge applications while achieving
standards of reliability and sound quality that meet or exceed traditional service delivered via the public switched telephone
network (PSTN). All Telovations services are delivered through dedicated T-1 or fiber optic connections over an end-to-end
Cisco-Powered network monitored 24/7 from redundant network operations centers.
Management Team
Rick Schonbrun - President and Chief Executive Officer
Mark Swanson - Chairman and Chief Technology Officer
Kevin Donald - Chief Financial Officer
Mark Falk - Vice President of Sales
Doug Knight - Vice President of Product Management
Katie Gonzalez - Director of Marketing
Products
Innovate for Business – Managed voice services for the SME and smaller locations of larger enterprises
available in packs of 5, 10 or 20 lines. Features 16 advanced applications including fax to e-mail, find me,
follow me services, mobile phone link and disaster redirect
Innovate for Enterprise - Managed SIP trunking for large enterprises with existing voice-ready WANs
Innovate for Call Centers – On demand software as a service (SaaS) call center services for businesses of
all sizes delivered over the Telovations Real-Time Network™
T 1010 1-08 Copyright Telovations, 2008 TeloSurance is a service mark
3. TeloSurance
Service Commitment
Communicate with confidence. Guaranteed.
At Telovations, we understand just how important your phones and Internet connection are to your company. They are your lifelines to customers
and business associates across town and around the world, essential to maintain the flow of business. That’s why we put a special emphasis on
non-stop network reliability and total customer satisfaction. With a Telovations managed network we guarantee your system performance.
We earn your business by supporting your business better.
Our exclusive TeloSuranceSM Service Commitment is our pledge to keep your business well connected.
It gives you:
Network Reliability Commitment* – We know that you depend on your telephone service to work all the time and that’s why we designed
the Telovations Cisco Powered Real-Time NetworkSM for99.999% reliability. If you experience a network outage we will credit you for twice
the amount of the time your service was down, that’s our COMMITMENT to you.
Equipment Service Commitment* – We know that when you pick up the telephone you want an easy to use, feature rich, and ultra reliable
piece of equipment. Telovations partners with the leading manufactures of telephones and internet access equipment, like Cisco Systems and
Polycom. But, even the best equipment can still occasionally have problems, so that’s why Telovations provides you with next business day
replacement service, that’s our COMMITMENT to you.
Response Time Commitment* – At Telovations we know that your time is very valuable, if you have a problem or a question we are there
for you 24 hours a day, seven days a week. No more worrying about who to call; the phone company, the long distance company, the Internet
provider, or the equipment provider. At Telovations you just call one number and we will promptly address your question or problem, that’s our
COMMITMENT to you.
Disaster Protection* – Most growing businesses have not had the time or resources to build a telecommunications emergency plan. In the
event of a disaster your communications will be lost and you need a plan to keep your customers’ calls coming in. Telovations offers our
customers the Disaster Redirect Service which provides you with the features, applications, and tools necessary to easily create an emergency
plan unique to your businesses. And, best of all, the Essential Disaster Redirect Service is included with all Telovations Innovate plans.
Billing Accuracy Commitment* – Understanding your telephone bill should not be rocket science. Here at Telovations we believe that a
bill should be easy to understand, clearly list all of the services you signed up for and for exactly the price you agreed to. If your bill is not
accurate, we will credit you for twice the amount of the error. No surprises, just easily understood accurate billing, that’s our COMMITMENT
to you.
Telovations believes that every growing business should receive the same high quality service and personal attention, regardless of whether you are
a small or large growing business. That’s why our sales folks are local, right here in your neighborhood, to provide you with the one-on-one attention
that all business customers deserve. Our service personnel are there to set up your new service, answer your questions, and help you if you have a
problem. We take the hassle out of managing your communications services so you can focus on growing your business. Innovative, High Quality,
Reliable Communications Services for growing businesses, that’s our COMMITMENT.
CALL 877 WE INNOVATE
T 1005 Copyright Telovations, 2008 (877-934-6668)
4. Disaster
Redirect
We’ll help you stay open for business, no matter what.
The good news is that today’s technology gives us the most powerful communications tools in history.
The bad news is that we depend on those tools more than ever. Just imagine trying to operate without your telephone
system for a day or even a week. If an event such as a storm or fire knocks out power to your office, you could be shut off
from customers and business associates. That’s why we include business continuity services in our TeloSuranceSM Service
Commitment to you.
Essential Disaster Redirect:
A safe harbor for your telephone traffic in times of trouble.
Every Telovations solution provides business communications continuity to protect you from outages. All you do is activate
Essential Disaster Redirect Service to reroute calls to our network resources. Your customer’s calls are answered and
routed to voice mail for you to retrieve later. You can even program Disaster Redirect to notify you and your employees
when messages have been left.
Enhanced Disaster Redirect:
Remain open for customer calls even if your office is closed.
Enhanced Disaster Redirect adds an auto attendant, voice mail capacity and forwarding features to
Essential Disaster Redirect so your customers can speak with you, no matter what. Our network facilities can reroute
incoming customer calls to you and your associates at temporary locations outside of affected areas. Enhanced Disaster
Redirect is the ideal way to safeguard your mission-critical activities from the extended consequences of natural disasters
or public health crises.
CALL 877 WE INNOVATE
T 1006 Copyright Telovations, 2008 (877-934-6668)
5. INNOVATE for
CALL CENTER
Improve your productivity with Call Center functionality.
The Telovations’ Innovate for Call Centers solution provides an integrated, full-featured solution enabling businesses of any size to build a compre-
hensive, feature-rich call center anywhere in the world—with no hardware, software, or upfront capital expenditures.
Innovate for Call Center supports individual centers as well as distributed multi-site centers to act as a single virtual call center, regardless of
geographic location.
The Telovations Call Center solution consists of two main offerings tailored specifically for the SMB market
u Cost Effective Offer – Virtual ACD (ACD/Queuing and a Web agent for ACD state synchronization and daily reports)
u Complete Offer – Virtual Call Center (Enhanced ACD/Queuing, call center clients and advanced real-time and historical reporting)
Business Benefits:
u Improve Customer Service - Ensure all incoming calls are serviced
efficiently under any network condition and at any time
u Create Virtual Call Centers - Establish call centers anywhere in the
world, just with a broadband connection - without additional hardware,
PC-resident software, or traditional phone lines
u Offer 24x7x365, Follow-the-Sun Customer Care - Ubiquitous
services with a single number for distributed call center locations
u Manage Calls Effectively - Choose from a range of call distribution
policies including skills-based call distribution
u Minimize Costs - Provide the option for agents to work remotely with
access to all call features - offering a smart way to increase staff
without renting office space
Informal Call Center environment makes it possible for associates in different locations
to take calls from the same queue, reducing costs and making you more efficient.
Call Center Features
u Automatic Call Distributor (ACD) - Intelligent call routing and queuing
u Enhanced ACD - Advanced queuing when call center is not staffed and maximum wrap-up timer settings
u Auto Attendant - Interactive voice response (IVR) and custom messaging
u Agent and Supervisor Clients - Intuitive client interface for greater agent productivity and management oversight
u ACD State Synchronization trough the Web agent or IP phone interface
u Call Center Reporting - Preset real-time and historical reports in graphical and tabular form
u Music On Hold and Comfort Announcement - Callers are provided with a greeting, followed by music or advertisements and periodic comfort
announcements in audio or video format
u Monitoring and Recording - Pre-integrated solutions for real time monitoring and recording of agent calls
u Unified Front-End Web Portal Provisioning - Single point of entry for provisioning all Telovations services and client applications, including
Call Center Agent and Call Center Supervisor
u Overflow - Incoming calls can be forwarded to an overflow phone number when queue is overloaded
u Agent Logon/Logoff - Calls are only presented to agents who are on duty, and agents can log into several call centers
u Hoteling for Extension Mobility - Agents can log in at any available workstation while maintaining unique user settings
u Service Integration - Any Telovations personal service, such as Call Forwarding, Call Notification, Call Screening, and Voice Messaging, can be
assigned to a call center agent to customize the call center group
CALL 877 WE INNOVATE
T 1009 Copyright Telovations, 2008 (877-934-6668)
6. Call Center Agent
The Telovations Call Center Agent client application lets call center agents perform call-control and agent state control functions directly from their
desktops for IP phones, or analog phones. Simplified interfaces let call center agents answer, direct, and complete calls more quickly to increase
productivity and improve the caller’s satisfaction level.
Call Center Agent Features
u Call Control Functions - Auto Answer, Hold, Transfer, Conference, and Supervisor Escalation
u Agent State Control Functions - Agent Login/Logout, Ready, Not ready, and Wrap Up
u Auto Screen Pop-Ups - Incoming calls pop up on a Web interface showing information associated
with the incoming call
u Auto Dialer - Via Outbound Click-to-Dial and Outlook Directory Integration Screen Pop - Incomming Call Alert
u Agent Activity Report - Agents can see real-time statistics directly on desktop
u Call Logs and Enhanced Call Logs - can be assigned to Auto Attendant, Call Center and Hunt Groups
Call Center Supervisor
With the Telovations Call Center Supervisor client application, supervisors gain superior management capabilities to monitor and record agent calls,
to determine training gaps and requirements. With the advanced reports available through the Call Center Reporting solution, supervisors can
determine appropriate staffing levels to manage costs while still effectively handling busy hours.
Call Center Supervisor Features
In addition to all Call Center Agent features:
u Agent Monitoring and Supervisor Barge In
u Supervisor Queue Monitoring and Management
u Supervisor Dashboard
u Real Time and Historical Reports
Agent Activity Report
Telovations Call Center Client – Main Interface
Telovations Call Center
CALL 877 WE INNOVATE
Copyright Telovations, 2008 (877-934-6668)
7. Earn up to $300
Telovations
Per Referral
Partner
Program
Being a member has its rewards.
With the Telovations Partner Program
innovate (TPP) you can receive up to $300 for every
innovate
one two referral*. Simply sign up to be a Partner
and you can begin receiving your rewards!
As simple as 1.2. Fill out the application online at
www.telovations.com/TPP to become a partner, then
every time you know of someone who could benefit from
our secure, managed Cisco Powered telephony services
fill out the short referral form, we do the rest. And, for
every referral you can earn up to $300*.
For more information and What could be easier? You help your friends and
associates by referring them to Telovations Innovate
to sign up, visit us online at Service so, instead of buying another phone system and
www.telovations.com/TPP paying for local and long distance contracts, they can
save hard dollars. Telovations clients get bandwidth, a
or call 1-877-We-Innovate. customized state-of-the-art phone system on a Cisco
(877-934-6668) Powered Network, professional support and systems
management all for one low monthly price. Your friends
will thank you for saving them money on great voice and
data service and Telovations will thank you with a cash
reward.
1511 N. West Shore Blvd. • Suite 400 • Tampa, FL 33607
*Telovations will pay a referral fee of $200 for an InnovateOne or InnovateTwo 5-9
line referral and $300 for an InnovateOne or InnovateTwo 10+ line referral which
turns into a closed sale.