Virtualization technology is helping to drive an increase in the utilization of computing assets while allowing managers to reduce operating costs through data center consolidation. However, in a recent CIO Magazine survey across 3000 customers throughout the world, there was a 42% jump in those reporting that virtualization has increased the complexity of their data centers. This complexity is being driven by the following issues as CIOs and IT managers work to combine the virtual data center with the their physical data center: * Virtual sprawl * Consolidated Event Management * Provisioning & Compliance * Change & Configuration Management In this 45 minute webinar, Pepperweed Consulting will discuss these issues and outline a roadmap and architecture using HP BTO Software solutions to ensure that you do not miss an operational beat and maximize your investment in virtualization technology.

1. Welcome to the Pepperweed WebinarManaging IT Operations in A Virtualized World Audio is being sent directly through the live meeting client. If however you are using just a web browser the audio can be found at: Conference Dial-in Number: (218) 339-4600; Participant Access Code: 1092221#

2. Pepperweed ConsultingAn IT Integration Company Managing IT Operations in A Virtualized World Mike Bauer – VP of Marketing & Solution Management July 14, 2010

3. The Promise of Virtualization:Reduce Costs While Increasing Efficiency & Flexibility Thin client + = Applications Virtualization Server & OS Server & OS Storage BEFORE AFTER Promised Benefits of Virtualization Getting more out of existing IT assets Reduce datacenter costs Increased IT capacity Improve IT agility

4. The Challenges Virtualization Creates For IT Virtual sprawl Splintered visibility & control Complexity of deploying and maintaining services Increase risk due to Ad Hoc changes

5. These Challenges Result In... Increased LaborCosts Resource & Skill Constraints Server, Network, Storage Underutilization Impaired SLA Visibility/Enforcement Impaired App & Service Management

6. Addressing The Challenges Four Solution Sets Discover Gain Visibility into the all of IT Operate Consolidated Virtual & Physical Ops Virtual sprawl Splintered visibility & control Deploy Automate Provisioning of the Infrastructure Change Systematize Change Config & Release Complexity of deploying and maintaining services Increase risk due to Ad Hoc changes

7. Discover:Understand What You Have And How It Relates B2B Ordering CSO Accounting Business Process Model Retail store Accountspayable_app Customer support_app Shipping_app Accounts receivable_app Order_app Layer 2-7 of the OSI Model Physical & Virtual Data Center

8. Discover:Including the Virtual Infrastructure APPLICATIONS Exchange Active directory Web server VM VM VM VIRTUALINFRASTRUCTURE Hypervisor Physicalhost PHYSICAL INFRASTRUCTURE

9. Discover:Dynamic Understanding of the Physical & Virtual DDMi uCMDB DDMa

10. Applications Infrastructure Tier 3 Architects Application Server Network Storage Tier 2 Administrators Tier 1 Support Operations Bridge User Experience Monitors App. Monitor Server Monitors Network Monitors Storage Monitors Transaction Monitors Business Process Monitors App. Internals Native Server Tools 3rd party and open source Operate: Consolidate Operational Visibility & Control

12. BMC

13. Cisco

14. VMware

15. etc.Agent Agent

16. Operate:Correlate Events To Focus On Key Events Events from Operations Manager Understanding of the topology and relationships HP OMi Topology Based Event Correlation

17. Operate:Automate The Real-time Distribution & Management Of Alerts and Event Handling Consolidation Correlation HP OMi HP Operations Manager Real-time Alert Management xMatters (AlarmPoint)

18. Deploy:Cut Costs And Risk By Automating Manual Tasks

21. Manage VM storage usage

23. Create & Configure VM

24. Deploy & Configure App on VM

25. Audit app, server - VM, hypervisor compliance

27. Provision virtual devices

28. Configure server to network device

30. Deploy, manage thin clients, desktop images

31. Audit complianceYou have to manage the same kind of tasks in a virtual environment

32. Improve labor utilization by automating repetitive tasks, sharing and enforcing best practices Accelerate time to market by automating service provisioning Reduce risk of down-time and non-compliance by automating change execution Deploy:Automating Key to Achieving Full Value of Virtualization

34. Automate change execution

35. Detect unplanned changes

36. Improve audit and compliance posture

37. Improve collaboration between stakeholders CAB RFC RFC RFC FilterRequests Prioritize Categorize Assess Approve &Schedule Build Test Implement Review Reduce risk by providing effective IT controls, impact analysis and a track record of all changes Close

38. Change:IT Change Management Suite Service Manager Change Management Complete Change Process Mgmt Release Control Change Edition Impact and risk analysis, collision detection, Aggregated Calendar + per seat per seat *When purchased separately at U.S. List Price

41. Detailed trainingDiscover Orchestrate uCMDB DDMi DDMa Virtualization SPI HP Hardware Service Mgr Change Operate Insight Mgr Non-HP Hardware Operations Manager Release Ctrl OMi Insight Orchestration Network Automation Server Automation Orchestrate Deploy

43. Largest provider of HP Software Support

44. 14 years of experience in over 2500+ implementations

45. ITIL Foundation certified HP technical consultants

46. 120 HP BTO software implementation/support certifications

47. Cover the complete range of IT disciplines

49. Design

50. Implementation

51. Integration

52. Testing

54. VMware

55. xMatters (AlarmPoint)

56. KnowledgeBroker

57. Blue Elephant

59. Expert Administration

61. Custom Scripts

62. Integrations

63. Custom configurations

64. Best practices

65. SoftwareEnrichment

66. Virtualization Maturity ModelThe Road to Successful Virtualization Private Cloud IT as a Service/Utility Data Center Consolidation IT Asset Utilization Business-ready management Self-service portals Automated scaling up/down Charge-backs/utility pricing Automation & standardization Integrated management Best-practices & automation Value to the enterprise Infrastructureconsolidation Improved server, storage, network usage Maturity phase

67. Questions & Answers

68. Thank You For Your Participation Pepperweed Consulting 1603 Carmody Court Sewickley, PA 15143 E: info@pepperweed.com T: (888) 229-0145 F: (412) 291-3014 www.pepperweed.com