SlideShare a Scribd company logo
Social #collab4biz
Webinar Series
Introduction
Collaboration
Spectrum
Overview

Competition

Instant Messaging &
Unified Communications
Social Webinar Series – Part 1

Key Considerations

Take Away

Social Webinar Series
Social #collab4biz
Webinar Series
Introduction
Collaboration
Spectrum

Adam Levithan
Senior Consultant
Portal Solutions
alevithan@portalsolutions.net
@portalsolutions
@collabadam

Overview

Competition

Key Considerations

Take Away

Christian Buckley
Chief Evangelist
Metalogix
cbuck@metalogix..com
@metalogix
@buckleyplanet
Temporary

Social #collab4biz
Webinar Series

Overview

Competition

Key Considerations

Type of Content
Temporary
Record

Audience
Record

Collaboration
Spectrum

Type of Content

Introduction

Individual
Enterprise
Individual

Team

Team

Audience
Take Away

Enterprise
Social #collab4biz
Webinar Series

Temporary

Instant Message

Overview

Competition

Key Considerations

Record

Collaboration
Spectrum

Type of Content

Introduction

Individual

Team

Audience
Take Away

Enterprise
Social #collab4biz
Webinar Series

Temporary

Instant Message

Overview

Competition

Key Considerations

Social
Online Storage

Team Sites/Extranet
Intranet

Record

Collaboration
Spectrum

Type of Content

Introduction

E-Mail

Document/Record
Management
Individual

Team

Audience
Take Away

Enterprise
Social #collab4biz
Webinar Series

Instant Messaging

Introduction
Collaboration
Spectrum
Overview

Competition

Key Considerations

Take Away

Alevithan: Do you use Instant Messenger to
communicate?
SarcasticColleauge: Yes, actually I’m using Instant
Messenger Right now

That’s a really good point
Social #collab4biz
Webinar Series
Introduction
Collaboration
Spectrum
Overview

Competition

2004 Pew Internet & American Life surveys reveal
that more than four in ten online Americans instant
message (IM). That reflects about 53 million
American adults who use instant messaging
programs. About 11 million of them IM at work
and they are becoming fond of its capacity to
encourage productivity and interoffice cooperation.

Key Considerations

Take Away
http://www.pewinternet.org/Reports/2004/How-Americans-Use-Instant-Messaging.aspx
Social #collab4biz
Webinar Series

Unified Communications

Introduction
Collaboration
Spectrum
Overview

Competition

Key Considerations

Take Away
http://www.evangelyze.net/services/microsoft-lync-deployment/#!prettyPhoto[pg_1]/0/
Social #collab4biz
Webinar Series

Features
Instant Messaging

Introduction
Collaboration
Spectrum

1-1 Chat
Group Chat
Custom Chat Area
Status Setting
Photo based contact

Invite Friends
Status feed
History
Exporting and Importing Friends List
Ratings
Favorites

Contact Integration

Overview

Unified Communications
Competition

Take Away

Make phone calls

Share photo

MMS

Key Considerations

SMS Delivery

Caller ID

Share video

File transfer

Free phone calls

Share contact
Share voice
message

Make video calls
Free international calls
Group calls
Social #collab4biz
Webinar Series
Introduction
Collaboration
Spectrum
Overview

Competition

Key Considerations

Take Away
Social #collab4biz
Webinar Series
Introduction
Collaboration
Spectrum
Overview

Competition

Key Considerations

Take Away

Stop government staff use of
instant messaging, says
information watchdog
Canada’s information watchdog is recommending
a ban on instant messaging on federally issued
BlackBerrys and other wireless devices because
such messages evaporate so quickly, erasing
part of the government record. (11/2013)
http://www.theglobeandmail.com/news/politics/bureaucrats-using-instant-messagingto-avoid-leaving-paper-trail-information-watchdog/article15649661/
Social #collab4biz
Webinar Series
Introduction
Collaboration
Spectrum
Overview

Competition

Avoid the smiley face
Use the same grammar and punctuation you
would in an email -- just in a more to the point
form. "The occasional shortened word may be
fine, but text speak and silly emoticons do not
belong in the workplace," Diane Gottsman, owner
of The Protocol School of Texas.

Key Considerations

Take Away
http://www.cbsnews.com/news/7-etiquette-tips-for-iming-in-the-office/
Social #collab4biz
Webinar Series
Introduction
Collaboration
Spectrum
Overview

Competition

Key Considerations

Take Away

Google's Gchat Replacement Doesn’t
Play With Other Instant Messaging
Platforms
With Hangouts, Google is dropping the open
XMPP messaging protocol that the company
helped pioneer with Gchat. Also known
as Jabber, the XMPP standard on Google Talk
allowed users to chat with people who used other
instant messengers.
http://www.slate.com/blogs/future_tense/2013/05/29/google_hangouts_the_gchat_repl
acement_isn_t_compatible_with_other_im_platforms.html
Social #collab4biz
Webinar Series
Introduction
Collaboration
Spectrum
Overview

Competition

Key Considerations

Take Away

Take Away…
• Just because most people are familiar with
using Instant Messaging doesn’t mean they’re
doing it appropriately
• Standardize across your organization so it is
less of a distraction
• Teach how to create ad hoc meetings for small
groups
• Push conversation to IM
• Etiquette
Social #collab4biz
Webinar Series
Introduction

Portal Solutions’ Webinar Dates
March 4

Collaboration
Spectrum
Overview

WEBINAR – Social Series Part 2

A Cluttered Inbox Slows Down
Collaboration
Featuring Adam Levithan and Rick Hinton, Portal Solutions

April 1

WEBINAR – Social Series Part 3

Social Newsfeed/Micro Blogs
Featuring Adam Levithan and Naomi Moneypenny, Synxi

Competition

May 6
Key Considerations

Take Away

WEBINAR – Social Series Part 4

Team Sites/Purposeful Places
Featuring Adam Levithan and Benjamin Niaulin, Share GateShareGate

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Webinar: Instant Messaging Ate My Intellectual Property

  • 1. Social #collab4biz Webinar Series Introduction Collaboration Spectrum Overview Competition Instant Messaging & Unified Communications Social Webinar Series – Part 1 Key Considerations Take Away Social Webinar Series
  • 2. Social #collab4biz Webinar Series Introduction Collaboration Spectrum Adam Levithan Senior Consultant Portal Solutions alevithan@portalsolutions.net @portalsolutions @collabadam Overview Competition Key Considerations Take Away Christian Buckley Chief Evangelist Metalogix cbuck@metalogix..com @metalogix @buckleyplanet
  • 3. Temporary Social #collab4biz Webinar Series Overview Competition Key Considerations Type of Content Temporary Record Audience Record Collaboration Spectrum Type of Content Introduction Individual Enterprise Individual Team Team Audience Take Away Enterprise
  • 4. Social #collab4biz Webinar Series Temporary Instant Message Overview Competition Key Considerations Record Collaboration Spectrum Type of Content Introduction Individual Team Audience Take Away Enterprise
  • 5. Social #collab4biz Webinar Series Temporary Instant Message Overview Competition Key Considerations Social Online Storage Team Sites/Extranet Intranet Record Collaboration Spectrum Type of Content Introduction E-Mail Document/Record Management Individual Team Audience Take Away Enterprise
  • 6. Social #collab4biz Webinar Series Instant Messaging Introduction Collaboration Spectrum Overview Competition Key Considerations Take Away Alevithan: Do you use Instant Messenger to communicate? SarcasticColleauge: Yes, actually I’m using Instant Messenger Right now That’s a really good point
  • 7. Social #collab4biz Webinar Series Introduction Collaboration Spectrum Overview Competition 2004 Pew Internet & American Life surveys reveal that more than four in ten online Americans instant message (IM). That reflects about 53 million American adults who use instant messaging programs. About 11 million of them IM at work and they are becoming fond of its capacity to encourage productivity and interoffice cooperation. Key Considerations Take Away http://www.pewinternet.org/Reports/2004/How-Americans-Use-Instant-Messaging.aspx
  • 8. Social #collab4biz Webinar Series Unified Communications Introduction Collaboration Spectrum Overview Competition Key Considerations Take Away http://www.evangelyze.net/services/microsoft-lync-deployment/#!prettyPhoto[pg_1]/0/
  • 9. Social #collab4biz Webinar Series Features Instant Messaging Introduction Collaboration Spectrum 1-1 Chat Group Chat Custom Chat Area Status Setting Photo based contact Invite Friends Status feed History Exporting and Importing Friends List Ratings Favorites Contact Integration Overview Unified Communications Competition Take Away Make phone calls Share photo MMS Key Considerations SMS Delivery Caller ID Share video File transfer Free phone calls Share contact Share voice message Make video calls Free international calls Group calls
  • 11. Social #collab4biz Webinar Series Introduction Collaboration Spectrum Overview Competition Key Considerations Take Away Stop government staff use of instant messaging, says information watchdog Canada’s information watchdog is recommending a ban on instant messaging on federally issued BlackBerrys and other wireless devices because such messages evaporate so quickly, erasing part of the government record. (11/2013) http://www.theglobeandmail.com/news/politics/bureaucrats-using-instant-messagingto-avoid-leaving-paper-trail-information-watchdog/article15649661/
  • 12. Social #collab4biz Webinar Series Introduction Collaboration Spectrum Overview Competition Avoid the smiley face Use the same grammar and punctuation you would in an email -- just in a more to the point form. "The occasional shortened word may be fine, but text speak and silly emoticons do not belong in the workplace," Diane Gottsman, owner of The Protocol School of Texas. Key Considerations Take Away http://www.cbsnews.com/news/7-etiquette-tips-for-iming-in-the-office/
  • 13. Social #collab4biz Webinar Series Introduction Collaboration Spectrum Overview Competition Key Considerations Take Away Google's Gchat Replacement Doesn’t Play With Other Instant Messaging Platforms With Hangouts, Google is dropping the open XMPP messaging protocol that the company helped pioneer with Gchat. Also known as Jabber, the XMPP standard on Google Talk allowed users to chat with people who used other instant messengers. http://www.slate.com/blogs/future_tense/2013/05/29/google_hangouts_the_gchat_repl acement_isn_t_compatible_with_other_im_platforms.html
  • 14. Social #collab4biz Webinar Series Introduction Collaboration Spectrum Overview Competition Key Considerations Take Away Take Away… • Just because most people are familiar with using Instant Messaging doesn’t mean they’re doing it appropriately • Standardize across your organization so it is less of a distraction • Teach how to create ad hoc meetings for small groups • Push conversation to IM • Etiquette
  • 15. Social #collab4biz Webinar Series Introduction Portal Solutions’ Webinar Dates March 4 Collaboration Spectrum Overview WEBINAR – Social Series Part 2 A Cluttered Inbox Slows Down Collaboration Featuring Adam Levithan and Rick Hinton, Portal Solutions April 1 WEBINAR – Social Series Part 3 Social Newsfeed/Micro Blogs Featuring Adam Levithan and Naomi Moneypenny, Synxi Competition May 6 Key Considerations Take Away WEBINAR – Social Series Part 4 Team Sites/Purposeful Places Featuring Adam Levithan and Benjamin Niaulin, Share GateShareGate

Editor's Notes

  1. Post your questions either in the question wizard in gotomeeting or even better, use the #collab4biz on twitterInstant Messaging (IM) has transformed from simple personal conversations, into required business communication for distributed organizations. This collaboration feature has advanced even further, turning into the front-end of Unified Communications systems allowing instantaneous phone and video communication. While used in every major organization IM is overlooked as an integral part of information management. This webinar will review the benefits, take a look at the competitive marketplace (Lync, Google, Aol, Yammer, etc.) and provide key considerations of how to utilize IM in your organization.
  2. How can I use this feature to enhance my organization?Where does this specific feature fit within the collaboration spectrum?What do I need to know about this?What is the competitive marketplace?How do I determine if this is a good fit for my organization?
  3. Social is a smaller piece of collaboration and varying levels of communication that can be utilized throughout your organization.How do we look at the different technologies that lie on the collaboration spectrum.Compare Audience – Individual, Team, EnterpriseCompare Type of Content – Temporary to Record
  4. Instant Messaging (IM) has transformed from simple personal conversations, into required business communication for distributed organizations. This collaboration feature has advanced even further, turning into the front-end of Unified Communications systems allowing instantaneous phone and video communication. While used in every major organization IM is overlooked as an integral part of information management. This webinar will review the benefits, take a look at the competitive marketplace (Lync, Google, Aol, Yammer, etc.) and provide key considerations of how to utilize IM in your organization.Where does Instant messaging fit into the specturemType of Content – TemporaryAudience - One to One, maybe quick group meetingsShort Questions/ Quick AnswersDoes not need to be recorded (sometimes it is recorded)
  5. Just for reference here are the other technologies that fit within the collaboration spectrumChristian – What’ your view on the future of collaborative technologies
  6. Instant Messaging has been around for awhileBenefit- Responsiveness – reduce e-mail boxThe foundation of IM started with the interconnected computers in the 1960s-70s and rapidly picked up adoption when graphic user interfaces were added in the 1990s. Think back to AOL Instant Messenger (AIM), which I've still seen in use today within a corporation. This communication method revolutionized how people could instantaneously communicate with others around the world, is still used today in many formats, but is overlooked by many organizations as an integral part of an information management strategy. As a result, most intellectual Property is flushed away in an individual’s IM cache after they've had a creative, innovative and/or problem solving conversation.
  7. QUESTION: How do you think IM is being used today?
  8. The point of this slide is to demonstrate that even though the user interface of a Unified communications systems may look as simple and as easy to use as Instant Messaging, there is a lot of infrastructure that needs to be implemented to make it happen. Confusing isn’t it.
  9. Personal IMCorporate IMBuilt in, within applications
  10. Knowledge Retention
  11. Etiquette
  12. IntegrationVHS vs Beta