Some say the changes that will occur in the business world in the next five years will have more of an impact than the changes that have occurred over the last 30! To NOT adapt to change is to get left behind. Investing in change can be difficult. Simply identifying what needs to be changed can be overwhelming. Executing and driving change can appear impossible. Transformation is possible. By looking at what both exists in terms of current circumstances as well as possibilities, businesses can develop manageable, successful strategies that make the path forward exciting and tactical. Whether you are aiming to enhance revenue, increase efficiency, innovate, or plan for what lies ahead – in this webinar we discuss driving sustainability and success through operational transformation. Topics include: · Breaking down barriers and aligning operations with your future · Identifying opportunities for growth and success · Leveraging technology to enhance productivity · Prioritizing initiatives and next steps

1. WithumSmith+Brown, PC | BE IN A POSITION OF STRENGTH 0SM
withum.com
Presented by:
Meg Watson
Jill Hannemann
Breaking Down
Barriers to Achieve
Sustainable Growth

2. BE IN A POSITION OF STRENGTH | withum.com
Agenda
Session Overview
Breaking it Down: Simple Questions to Drive Direction
Connectivity: A Focus on Digital Transformation
Questions and Answers
digital.withum.com

3. About Meg
Meg Watson
mwatson@withum.com
Principal
18+ years of audit and advisory experience
leading long term, transformational
engagements in a variety of industries.
Focused on risk, operational
excellence, strategy and
innovation as well as change
management.
Fun Fact:
Married high school
sweetheart with the same
last name.

4. About Jill
Jill Hannemann
@ImJillHannemann
jhannemann@withum.com
Principal
Editor, Digital Workplace Today
15+ years in Knowledge Management
Office 365 Expertise: Knowledge
Management, Information
Architecture, Records
Management, Content Migration,
Document Management
Culinary Project:
Eggless savories and sweets

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To inspire
participants to
break down
barriers and align
thought process
with sustainable
growth;
To encourage
conversation
around
transformation
using simple
questions;
To share how
technology and
digital
transformation can
help to enhance
productivity and
serve as a catalyst.
Session Overview

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Poll Number 1:
What brought you to today’s session?

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Breaking It Down
Where am I
exposed?
Risk
What can I
control?
Operations
Do I know
my ‘why’?
Strategy
How do I
move
forward?
Innovation

8. BE IN A POSITION OF STRENGTH | withum.com
WHERE AM I EXPOSED?
RISK
Growth and Sustainability
External
• Regulatory
• Political
• Public Relations
Financial
Program/Delivery

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Identifying Risk
Risk Profile Exercise
Likelihood
Impact
1
#
2
3
4
5
6
7
8
9
Priority Risks
10
1. Make a list of what keeps you
up at night.
2. Consider the impact of the
items on your list.
3. Determine the likelihood that
‘thing’ would actually
happen.
4. Focus on developing a plan
for those ‘things’ that would
have the most significant
impact and are most likely to
occur.

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Risk Assessment and Outcomes
Sample Risk Profile

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Breaking It Down
Where am I
exposed?
Risk
What can I
control?
Operations
Do I know my
‘why’?
Strategy
How do I move
forward?
Innovation

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WHAT CAN I CONTROL?
OPERATIONS
Continuous
Consideration
Analysis and
Alternatives
Facilitated
Improvement
Identification and
True Assessment
Measurable
Results
Sustainability

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Poll Number 2:
Have you gone through a risk assessment or
operational review?

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Breaking It Down
Where am I
exposed?
Risk
What can I
control?
Operations
Do I know
my ‘why’?
Strategy
How do I move
forward?
Innovation

15. BE IN A POSITION OF STRENGTH | withum.com
DO I KNOW MY ‘WHY’?
STRATEGY
Strategic planning can be used to:
• establish priorities
• focus energy and resources
• strengthen operations
• ensure employees and other stakeholders are working toward
common goals
• establish agreement around intended outcomes/results
• assess and adjust the organization's direction in response to a
changing environment.
A strategic plan produces fundamental decisions and actions that shape
and guide what an organization is, who it serves, what it does, and why
it does it, with a focus on the future.

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Breaking It Down
Where am I
exposed?
Risk
What can I
control?
Operations
Do I know my
‘why’?
Strategy
How do I
move
forward?
Innovation

17. BE IN A POSITION OF STRENGTH | withum.com
HOW DO I MOVE FORWARD?
INNOVATION
“Technological
innovation is
often simply an
innovation in how
we think about
technology.”
Simon Chandler, Tech
Crunch
Digital
Transformation is a
Partner to Process

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Digital Transformation
• Customer Relationship
Management
• Content Management
• Collaboration & Work
Management
• Communication
• Enterprise Resource
Planning (ERP)
• Human Capital
Management
• Supply Chain Management
• IT Service Management
Back
Office
Front
Office
Traditional
Opportunities to -
• Lower costs
• Improve
efficiency
• Reduce time to
market
Often overlooked
Opportunities –
• Reduce
transaction time
• Reuse knowledge
• Info quicker to
find

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Front Office
Communication
Content
Management
Information Sharing Process
Productivity
• Phone
• Instant Messaging
• Persistent Chat
• Web Conferencing
• Document
Repositories
• Sharing
• Team Workspaces
• Search
• Security
• Top-down
Information Sharing
• Mission, Vision and
Strategy
• Services
• Policies, Procedures,
and Guidelines
• Process Efficiency
• Task Management
• Customer Interaction
• Sales

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Discovery and Identifying Opportunities
Current State
Assessment
• Pain points by
process
• Causes
Future State
Definition
• Desired state
• High level
design
Opportunities
for
Improvement
• Solution
options
• Sequencing of
activities
Two Activities –
1. Background and Goals – Core Team Workshop
• SWOT Analysis
2. Review of Existing Systems and Processes – Individual system owners and users
• Inventory and Contextual Inquiry

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 Take solutions:
• Research and rank –
 Impact on business/user experience
 Level of effort/cost to implement
Ranking Opportunities
High Impact
High Level of Effort
High Impact
Low Level of Effort
Low Impact
Low Level of Effort
Low Impact
High Level of Effort

22. WithumSmith+Brown, PC | BE IN A POSITION OF STRENGTH 21SM
Create Your Strategy and Roadmap
Focus on opportunities to drive
productivity, time savings,
efficiency
 Identify business objectives and
audience types
 Understand the landscape of
knowledge sharing, creation, and
consumption
Position platforms/apps to meet
user requirements:
 Evaluate platforms/apps and
technology suites
 Align technology with desired end state
 Align with strategic goals and identify
process improvement opportunities
Create a strategy roadmap that
considers the following:
 User adoption and change
management
 Content and Document Management
 Information architecture and taxonomy
 Governance
Create a high level roadmap for transformational initiatives, timeline and budget milestones.
Gather Requirements Align with Technology Roadmap

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High Level Roadmap Example

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Quantifying Benefit
World Resources Institute introduced business process automation
• Working teams noticed improved productivity immediately
 Payment Processing – 30% time savings
– Went from 9 days to complete to 6 days with traceability and status.
 Grant Approvals – 50% time savings
– Increasing transparency and accessibility to view related material for grant approvals

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Questions?

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NEXT STEPS
Additional resource: Embracing Risk in Strategic Planning.
Thanks for
joining us.
Meghan Watson
mwatson@withum.com
Jill Hannemann
jhannemann@withum.com
Click here to set up a further conversation with Meg or Jill.