The document summarizes a panel discussion on organizational design and strategy for digital insurers. The panelists discussed topics like critical success factors for innovation projects, digital hiring trends, ingredients for organizational agility, structuring IT for a digital insurer, and knowledge gaps between business and IT teams. Participants provided feedback through polls on these topics and their interest in future events from The Digital Insurer.
Learn how digital capabilities can help insurers adapt to changing customer expectations in this new "always on", personalized environment. To learn more visit: www.accenture.com/insurancecustomeroftomorrow
Organisational Design: Aligning Your Organisational Structure with Business G...The HR Observer
The session is aimed to explain the importance of organisational design on the success of the organisation and how a good design helps communication, productivity, and innovation. Successful design creates an environment where people can work effectively as many productivity and performance issues can be traced back to poor organisation design. The session will be able to answer questions like, is your organisation well designed? How do you know? What are the classical mistakes in organisation design and how to avoid them? Kifaya will share her experience by presenting case studies on the difference between well and poorly designed organisations and how they are aligned to company strategy.
Kifaya Thallam, HR Advisor- Group HR, Tawazun
Learn how digital capabilities can help insurers adapt to changing customer expectations in this new "always on", personalized environment. To learn more visit: www.accenture.com/insurancecustomeroftomorrow
Organisational Design: Aligning Your Organisational Structure with Business G...The HR Observer
The session is aimed to explain the importance of organisational design on the success of the organisation and how a good design helps communication, productivity, and innovation. Successful design creates an environment where people can work effectively as many productivity and performance issues can be traced back to poor organisation design. The session will be able to answer questions like, is your organisation well designed? How do you know? What are the classical mistakes in organisation design and how to avoid them? Kifaya will share her experience by presenting case studies on the difference between well and poorly designed organisations and how they are aligned to company strategy.
Kifaya Thallam, HR Advisor- Group HR, Tawazun
An overview of how digital is transforming the Insurance Industry. With a case study from Nest, the UK Government's pension auto enrolment scheme on how they are embracing digital and innovation to attain strategic objectives.
AI in Insurance: How to Automate Insurance Claims Processing with Machine Lea...Skyl.ai
Insurance companies are looking at technology to solve complexity created by the presence of cumbersome processes and the presence of multiple entities like actuaries, support teams, and customers in the claim processing cycle.
Today, a lot of insurance companies are opting for Machine Learning to simplify and automate the processes to reduce fraudulent claims, predict underwriting risks, improve customer relationship management. This automated insurance claim process can remove excessive human intervention or manual errors and can report the claim, capture damage, update the system, and communicate with the customers by itself. This leads to an effortless process enabling clients to file their claims without much hassle.
In this webinar, we will discuss how insurers are increasingly relying on machine learning to improve claim processing efficiency and increase ROI.
What you will learn:
. Deep dive into how insurance companies are adopting AI
. Discuss prominent industry use cases
. Live demo of vehicle damage assessment for insurance claims management
Who are today’s most attractive insurance customers? What turns them on? What does this mean for your own marketing and communications activities? Insurance marketers have an ever-growing range of tools at their disposal. But, what works for one target segment may repel the next. Even the same customer may need to be managed differently depending on the customer’s immediate situation. This presentation will provide a look at how marketers can combine a better understanding of today’s insurance customers with data, branding and a comprehensive system of engagement to build compelling and consistent brand experiences with customers and prospects.
Fending Off the FinTechs: How Agile Financial Services Firms Are Transforming...Tata Consultancy Services
Explore why agile approaches are critical to making established financial services firms grow faster, become more competitive, and serve customers better, especially online.
A talk I gave for the Digital Transformation in Insurance Conference in May 2017. it is better with the spoken words. Happy to oblige if anyone is interested
Insurance organizations will have to transition to digital enterprises to remain competitive and profitable in this age of constant disruption. While the ultimate goal of insurance — providing financial stability and protection for customers at various stages of their lives — will always remain, how insurers achieve this goal will evolve constantly. Repositioning for this new normal must be looked upon as an opportunity and not as a threat, since digitizing the enterprise can help drive efficiencies and innovation, use data more effectively and create newer and better business models. Insurers have the opportunity to extend their portfolio into newer adjacent eco-systems —tying up with auto companies to use vehicle telematics to create new insurance products based on shared data is just one example.
Technology is a key enabler in the transition to a digital enterprise, and insurers must invest in a robust business and technology architecture with the relevant tools to create an agile and flexible organization. Insurers can use the digitization opportunity to deliver greater value to their customers and gain competitive advantage, engaging more intensely with existing customers and attracting newer customers with innovative products, improving both profitability and growth. Based on our experience in digital insurance enterprises transformations, we have developed this presentation to debunk some of the myths around such transformations, and delineate the USER approach developed to help companies metamorphose into digital insurers of the future.
Digital convergence is forcing companies to rethink their customer experience strategies. Responsive enterprises must respond to the market as it changes and adapt to the changes quickly.
An overview of how digital is transforming the Insurance Industry. With a case study from Nest, the UK Government's pension auto enrolment scheme on how they are embracing digital and innovation to attain strategic objectives.
AI in Insurance: How to Automate Insurance Claims Processing with Machine Lea...Skyl.ai
Insurance companies are looking at technology to solve complexity created by the presence of cumbersome processes and the presence of multiple entities like actuaries, support teams, and customers in the claim processing cycle.
Today, a lot of insurance companies are opting for Machine Learning to simplify and automate the processes to reduce fraudulent claims, predict underwriting risks, improve customer relationship management. This automated insurance claim process can remove excessive human intervention or manual errors and can report the claim, capture damage, update the system, and communicate with the customers by itself. This leads to an effortless process enabling clients to file their claims without much hassle.
In this webinar, we will discuss how insurers are increasingly relying on machine learning to improve claim processing efficiency and increase ROI.
What you will learn:
. Deep dive into how insurance companies are adopting AI
. Discuss prominent industry use cases
. Live demo of vehicle damage assessment for insurance claims management
Who are today’s most attractive insurance customers? What turns them on? What does this mean for your own marketing and communications activities? Insurance marketers have an ever-growing range of tools at their disposal. But, what works for one target segment may repel the next. Even the same customer may need to be managed differently depending on the customer’s immediate situation. This presentation will provide a look at how marketers can combine a better understanding of today’s insurance customers with data, branding and a comprehensive system of engagement to build compelling and consistent brand experiences with customers and prospects.
Fending Off the FinTechs: How Agile Financial Services Firms Are Transforming...Tata Consultancy Services
Explore why agile approaches are critical to making established financial services firms grow faster, become more competitive, and serve customers better, especially online.
A talk I gave for the Digital Transformation in Insurance Conference in May 2017. it is better with the spoken words. Happy to oblige if anyone is interested
Insurance organizations will have to transition to digital enterprises to remain competitive and profitable in this age of constant disruption. While the ultimate goal of insurance — providing financial stability and protection for customers at various stages of their lives — will always remain, how insurers achieve this goal will evolve constantly. Repositioning for this new normal must be looked upon as an opportunity and not as a threat, since digitizing the enterprise can help drive efficiencies and innovation, use data more effectively and create newer and better business models. Insurers have the opportunity to extend their portfolio into newer adjacent eco-systems —tying up with auto companies to use vehicle telematics to create new insurance products based on shared data is just one example.
Technology is a key enabler in the transition to a digital enterprise, and insurers must invest in a robust business and technology architecture with the relevant tools to create an agile and flexible organization. Insurers can use the digitization opportunity to deliver greater value to their customers and gain competitive advantage, engaging more intensely with existing customers and attracting newer customers with innovative products, improving both profitability and growth. Based on our experience in digital insurance enterprises transformations, we have developed this presentation to debunk some of the myths around such transformations, and delineate the USER approach developed to help companies metamorphose into digital insurers of the future.
Digital convergence is forcing companies to rethink their customer experience strategies. Responsive enterprises must respond to the market as it changes and adapt to the changes quickly.
Businesses are investing in IT to help leverage existing resources more thoroughly and find hidden nuggets to put to use. For this reason, there are now more jobs in the IT field than we've seen in quite a few years. It’s that inevitable fork in the road for an IT professional. As a result, a lot of folks are starting to take another look at the IT field as a career choice. What are employers looking for? Certifications? Experience? Degrees? Some combination of the three? Which is more valuable? The answer to these questions depends upon many factors. After all, not all IT certifications or college degrees or job experiences are the same.
These are questions that were addressed by our guest speaker, Gerald Smith at the October 2013 program meeting hosted by BDPA Cincinnati chapter. Gerald is a senior manager with Sogeti and an IT professional with a number of important certifications in program management and agile transformation. He has been a hiring manager looking over resumes and job seekers during his management career at Kroger and Luxottica Retail. Gerald is also a long-time BDPA supporter … once serving on the board as BDPA Cincinnati chapter VP-Strategy & Planning.
Are project tracking tools helping or complicating Continuous Improvement Pro...Kubilay Balci
Are project tracking tools helping or complicating Continuous Improvement Projects? presented by Kubilay Balci at 8. Project Management Symposium in Vienna June 7th, 2017.
click here for narratives:
https://www.linkedin.com/pulse/project-tracking-tools-helping-complicating-continuous-kubilay-balci
Too often, banks calculate the value of software solutions on their time to market. The quicker the solution goes live, the better the ROI. But what banks keep missing, is the value of their time-to-decision. In many situations, the dreadful and highly political decision-making processes during the Request for Information (RFI) phase, takes longer than actually implementing the software. Therefore, time-to-market goes both ways.
The speed, volume and complexity of decisions – as well as the impact they have on customer experience – demand automated, real-time decision making. Digital decisioning is an emerging best practice for delivering business impact from AI, machine learning, and analytics. Digital decisioning is an approach that ensures your systems act intelligently on your behalf, making precise, consistent, real-time decisions at every customer touchpoint.
Audio on our YouTube Channel: https://youtu.be/cGxPYnE5PTM
Ideas & Inspiration: Getting Started & Driving Success With Power Platform At...Richard Harbridge
Understanding the many capabilities of the Microsoft Power Platform is essential for any technology leader in today's world. Yet, the more significant challenge for many business leaders is understanding how they can drive meaningful impact in their own business based on these technologies.Power Platform makes incredible things possible at a fraction of the cost. Still, the focus often is on the plumbing or ways Power Platform supports that future state instead of envisioning future states powered by them. This session will focus on the best strategies to leverage when building business momentum around the Microsoft Power Platform. We will explore how organizations inspire and grow their usage of these tools and ideas/examples of Power Platform solutions that drive success for other customers.Join Richard Harbridge, a Microsoft MVP and internationally recognized expert on Microsoft 365 and the Employee Experience, as he shares insight on how to better plan for, prepare for and benefit from the future of the Microsoft Power Platform.
The #1 reason clients leave their CPAs is that they are receiving service instead of proactive advice. Tom will show how firms are exploring new value added services and position their practices for success in a rapidly changing world. He will discuss the major "shift change" and the trends shaping business today and give participants a framework to provide more proactive services and strategic advice and a plan to get started. But these services require new skills and approaches which is a big opportunity for firm HR and Learning Leaders.
Presentation to AGN International in San Diego #NARM16 for Managing Partners in MAP Track
We’ve worked with Executives and IT leaders for over 30 years, and the single most common complaint we hear from them is their profound frustration with the lack of results and transparency from their never-ending IT investments.
To add further complexity, the demand for digital products and services has made it increasingly difficult for organizations to make ongoing investments and balance the need for innovation with optimization.
The latest data, combined from global enterprises, big consulting and research firms, makes the case that companies need to urgently act to address the digital disruption of their business and their related skills gaps. The data shows that 70% of digital business initiatives are likely to fail to deliver business growth, due to lack of business process and product innovation, as well as poor organizational adaptability.
Poor governance and legacy product management processes to align business and IT initiatives, coupled with insufficient leadership engagement across the organization, are the main reason most companies are wasting money on IT.
This thought paper speaks to these challenges and how optimizing both technology innovation and cross-organizational engagement will accelerate the positive business outcomes that organizations are looking to achieve especially in lieu of increasing digital disruption.
Authors - Alex Adamopoulos and Bob Kantor
Getting Started & Driving Success With Power Platform At ScaleRichard Harbridge
Understanding the many capabilities of the Microsoft Power Platform is essential for any technology leader in today's world. Yet, the more significant challenge for many business leaders is understanding how they can drive meaningful impact in their own business based on these technologies.Power Platform makes incredible things possible at a fraction of the cost. Still, the focus often is on the plumbing or ways Power Platform supports that future state instead of envisioning future states powered by them. This session will focus on the best strategies to leverage when building business momentum around the Microsoft Power Platform. We will explore how organizations inspire and grow their usage of these tools and ideas/examples of Power Platform solutions that drive success for other customers.Join Richard Harbridge, a Microsoft MVP and internationally recognized expert on Microsoft 365 and the Employee Experience, as he shares insight on how to better plan for, prepare for and benefit from the future of the Microsoft Power Platform.
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Essentials of Automations: Optimizing FME Workflows with ParametersSafe Software
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And...
Speakers:
Akshay Agnihotri, Product Manager
Charlie Greenberg, Host
2. Today’s Panelists
Simon Phipps
Head of Asia & Global
Development,
The Digital Insurer
Hugh Terry
Founder,
The Digital Insurer
Pat Kneeland
Manager, Innovation &
Enterprise Solutions
KPMG
Alan Walker
International Insurance
Executive and Advisor
Marc Baloch
Consultant,
Spencer Stuart
4. Questions & Answers
How to participate:
If you have a question please type into the Q&A area
If you have a comment please type into the chat area
Session format:
The moderator will use a combination of his own questions
and those from the audience
10. Snap Poll
10
Q. What do you consider to be the top 3 most important Critical Success Factors from those
shared by Pat?
1. Lead with the need
2. Gain stakeholder buy-in early
3. Make procurement less burdensome
4. Find the right partners
5. Assign an accountable internal party to drive success
6. Establish an appropriate investment model
7. Establish a separate technology environment
8. Develop meaningful metrics
9. Have a plan for scaling
Q. Would you like a follow-up discussion with Pat?
How to participate:
Just respond to the question when it appears on your screen
12. 12PROPRIETARY AND CONFIDENTIAL. ALL RIGHTS RESERVED
State of the Industry - Digital Hiring Trends – Talent Hotspots
» HR struggling with Tech/Digital Hires. Talent shortage triggers hiring from places outside of Asia,
including West Coast talent as hot spots for hiring, especially for Asians looking to return.
It is a candidate’s market in these areas and salaries increase have risen sharply (15-20% at mid level -
30-50%+ at top level)
Companies stretch their compensation models for strategic hires and offer new schemes emerge to
attract the best in class talent
With candidates high in demand and multiple offers, FAST HIRING key to success aside of
compensation factors
Annual & biannual bonuses
Profit Sharing
Spot Bonuses
Sign-on Bonuses
Deferred Compensation
Retention Bonuses
13. 13PROPRIETARY AND CONFIDENTIAL. ALL RIGHTS RESERVED
The need for accelerated change and speed
» Staying relevant, outpacing the disruptors and driving growth
»70% of the
Fortune 1000 have
ceased to exist in the
last 70 years
»68% of HR
Executives say their
business is disrupted
by tech advancements
»326 Tech
Unicorns in 2019
14. 14PROPRIETARY AND CONFIDENTIAL. ALL RIGHTS RESERVED
What are the ingredients of Profound Organizational Agility?
1300 MNC’s assessed
Customer
Responsiv
e-ness
Inclusive-
ness
Cross-
Functional
Collabora-
tion
Decision-
Making
Speed
Quick to
Invest
Enabling
Technolog
y/Systems
61%
Average
73%Top Quartile
2X Growth for
Top Quartile Agile
Organizations
16. 16PROPRIETARY AND CONFIDENTIAL. ALL RIGHTS RESERVED
INDEPENDENCE
INTERDEPENDENCE
F L E X I B I L I T Y
S T A B I L I T Y
LEARNING PURPOSE
CARING
ORDER
SAFETYAUTHORITY
RESULTS
ENJOYMENT
Culture
Alignment
Framework
The Culture Framework
17. Snap Poll
17
Q. To what extent do you think your own organisation is getting to the heart of cultural
transformation in our new, increasingly digitally-enabled world?
1. To a large extent – we are taking a holistic approach to digital transformation
2. To some extent – there are some pockets of activity that get to the people side of the
business
3. Very limited – longer-range people aspects do not appear to be a priority right now
Q. Would you like a follow-up discussion with Marc?
How to participate:
Just respond to the question when it appears on your screen
19. Organising IT as a
Digitally-Enabled
Insurer
4 September, 2019
Alan Walker
20. When it comes to Software
Development, we’re just a toddler
www.alanwalker.com
21. Waterfall versus Agile
Structured approach
Clear sequential steps
High level of documentation
Features
Simple to understand
The Business knows what it’s getting
Reporting is straightforward
Only delivers value at the end
The world doesn’t stand still
G-G-G-G-G-G-G-G-G-G-G-R
DrawbacksBenefits
Waterfall
Joint Business/IT teams
Fixed length iterations
Focus on working software
Features
Speed to value
Highly adaptive
More efficient use of resources
Less predictable outputs
Requires different skills
Little/no documentation
BenefitsDrawbacks
Agile
www.alanwalker.com
22. Recent Developments
Mode 1: Exploitation and renovation
Mode 2: Exploratory / experimental
Both viewed as essential
Features
Horses for courses
Old dogs can still perform old tricks
Delivers the benefits of both modes
Sub-optimal use of Agile
Some old dogs prefer to feel young
It’s a fudge
Benefits
Bimodal IT
Drawbacks
Improved Dev/Ops collaboration
End-to-end ownership by one team
Supported by automation tools
Features
Fewer cracks to fall between
Greater stability
Faster product roll-outs (maybe)
Requires a new toolchain
Assumes dynamic infrastructure
Significant learning / change effort
DrawbacksBenefits
DevOps
www.alanwalker.com
23. Structuring for Success – An Insurance Example
www.alanwalker.com
The BusinessCIO
Shared Resources: Architects, Security,
Scrum Masters, Toolchain, Bench
Team Policy
Design
Build
Test
Release
Service
Iterate
Team Claim
Design
Build
Test
Release
Service
Iterate
Team N…
Design
Build
Test
Release
Service
Iterate
Environment and Vendor Management
Application Development
Application Management
Testing
Service Desk
Architecture
Security
Staff Management
Infrastructure
IT Strategy and Governance
Vendor Management
The BusinessCIO
IT Organisation Structure – 2010 IT Organisation Structure – 2020
26. Snap Poll
26
Q. On a scale of 1-10 with 10 being very high and 1 low, how big is the
knowledge gap between IT and business teams, that needs to be
addressed.
Q. Would you like a follow-up discussion with Alan?
How to participate:
Just respond to the question when it appears on your screen
27. Q&A
Simon Phipps
Head of Asia & Global
Development,
The Digital Insurer
Hugh Terry
Founder,
The Digital Insurer
Pat Kneeland
Manager, Innovation &
Enterprise Solutions
KPMG
Alan Walker
International Insurance
Executive and Advisor
Marc Baloch
Consultant,
Spencer Stuart
29. Snap Poll
29
Q. Would you like to hear more about TDI’s Business School, and it’s mini-
MBA programme, launching early in the New Year?
How to participate:
Just respond to the question when it appears on your screen
30. LIVEFEST 2019
30
This year’s format has
moved to 10 themed
webinars and two awards
sessions in '24 hours
around the world' on
November 21. The fast-
paced sessions will be held
live and available post-
event on-demand.
Check out the new agenda
and express your interest in
the different sessions via
our new 'one click'
registration process.
33. Post webinar activities
Recording will be emailed to registered participants
Please give us your feedback and participant suggestions
If you would like to follow-up with any of the panelists
hugh.terry@the-digital-insurer.com
simon.phipps@the-digital-insurer.com
pkneeland@kpmg.com
mbaloch@spencerstuart.com
alan@alanwalker.com
Editor's Notes
Introducing the panelists
Introducing the discussion agenda
Hugh will pull up the poll
Lion joke
Transformation is here to stay
Insurance – meet many
Lion joke
Transformation is here to stay
Insurance – meet many
We spent almost 10 years to build – and simplify this model
140+ existing frameworks mapped
Nearly a dozen rounds of empirical refinements – to get individual and org working together in a rigorous manner
This is the DNA or the genetic code of organizational character
3 or 4 layers down- not yet the sapling – Ed Schein: “culture is a bottomless pit”
Qual plus quant
------------------------------------------------------------
TIME: 1 MINUTE
When we diagnose culture , we look at the 8 styles splayed around the wheel. The styles closest to each other the most similar, the ones across the wheel from each other are the most different.
Working your way around the model:
Styles in the upper right like PURPOSE and CARING are going to be more collaborative, focused on connection with others
Purpose - focusing greater good, positive impact on the world
Caring – similar expression of connection and positivity, but applied to your in-group vs. the broader ecosystem. Companies high in caring will feel like a big family and be highly relationship oriented.
Types of orgs leading in this quadrant - hospitals, not for profits. When we see for profit here, it's likely a family owned legacy company.
------------------------------------------------------
TIME: 1 MINUTE
The final upper left quadrant is more focused on EXPLORATION and STIMULATION
Learning is an emphasis on expressing creativity, looking for new things, a desire to learn.
Enjoyment - having fun, having a good time
You might find a small software start up in this quadrant – where there’s a focus on having a good time, doing something different, learning along the way.
FOR REFERENCE:
banks tend to have higher order and safety styles
tech startups tend to have more learning and enjoyment
retail companies are more focused on results and authority
non-profits and hospitals tend to have higher purpose and caring style.