The document discusses tools for analyzing problems and decision making styles. It defines the problem analysis process and identifies several tools: SWOT analysis to identify strengths, weaknesses, opportunities, and threats; fishbone diagram to identify causes of a problem; force field analysis to identify positive and negative forces impacting a problem; and board storming to generate ideas. It also lists three decision making styles - reflexive, reflective, and consistent - and critical thinking skills like seeking reasons and remaining open minded. The goal is to gather and interpret information to identify possible solutions using these analysis techniques.

1. Nurturing Potential Assignment 1 Roles and Responsibilities Legislation for the FE Sector Webinar 2 Analysis of the problem

2. IILM 3 Webinar 2: Objectives Define a problem Identify four tools for analysing problems List and Discuss three styles of decision making Examine key skills in critical thinking Identify the problem solving process

3. ILM Webinar 2: The problem is defined when Everyone who reads your problem statement, including you, understands what will be different when the problem is solved. Your team agrees that it describes the correct problem.

4. Gathering Information - Exploration of the Problem

5. SWOT Albert Humphrey “”

6. ILM Webinar 2: Threats What threats could harm you? What threats do your weaknesses expose you to? Opportunities What opportunities are available to you? How can you turn your strengths into opportunities? Weaknesses What could you improve? What might others regard as weaknesses? Strengths What do you do well? What do others see as your strengths?

7. ILM Webinar 2: Your Strengths

8. ILM Webinar 2: Your Weaknesses

9. ILM Webinar 2: Your Opportunities

10. ILM Webinar 2: Your Threats

11. Fishbone Kaoru Ishikawa Promoting inclusion of children with special needs in mainstream extended services Access Finance Transport Capacity Attitudes Reliance on voluntary agencies Wheelchair access limited Bullying Limited number of specially qualified staff Staff work- life balance issues Specialist transport required Training Need to adjust travel times Need for special equipment & materials Need to train up mainstream staff Unreliable estimates of costs

12. ILM Webinar 2: Your fishbone Category Cause Effect

13. Force Field Analysis (Lewin 1951) “”

14. ILM Webinar 2: Your Problem Negative Forces ( - ) Positive Forces ( + )

15. Board Storming Alex Osborn Successful outcome requires: no criticism No arguing no negativism no evaluation Large quantities of ideas Record: problems opportunities ideas.

16. ILM Webinar 2: BOARDSTORM

17. Three decision making styles Reflexive Style: Tends to make quick decisions and, as a result, may not take the time to consider and evaluate all possible solutions. Reflective Style: Takes time to identify, analyse and evaluate as many alternatives to solving a problem situation as possible. Consistent Style: Based on an appropriate amount of information and evaluation, a decision is made in a reasonable amount of time.

18. Critical Thinking Robert H. Ennis Search for reasons Deal with the components of a complex problem in an orderly manner Seek a clear statement of the problem Look for options Exhibit sensitivity to others’ feelings and depth of knowledge Use credible sources Be capable of taking a position or changing a position as evidence dictates Remain relevant to the point, seek information as well as precision in information Be open minded Take the entire situation into account Keep the original problem in mind

19. Task 2 Assessment criteria Information to identify possible solutions to a problem is gathered and interpreted Analysis of the problem Gather and interpret information to identify possible options to solve the problem (min 13 marks required from 25 available) Word count 300-400 M3.01 Solving Problems and Making Decisions Task 2. Analysis of the Problem

20. ILM 3 Webinar 2 Objectives Define a problem Identify four tools for analysing problems List and Discuss three styles of decision making Examine key skills in critical thinking Identify the problem solving process

21. Sources SWOT Analysis http://www.isu.edu/acadaff/swot/index.shtml Fishbone Analysis http://www.skymark.com/resources/leaders/ishikawa.asp Force Field Analysis http://rapidbi.com/created/forcefieldanalysis/ Board Storming http://www.brainstorming.co.uk/tutorials/historyofbrainstorming.html Critical Thinking http:// faculty.ed.uiuc.edu/rhennis /