This document summarizes a project that used Salesforce.com to provide web services. It discusses Salesforce.com features like the Sales Cloud, Service Cloud, and Force.com custom cloud. The project created tabs and linked a webpage created with APEX code to the Salesforce database. It describes technologies used like APEX, HTML, XML and JavaScript. Lessons learned include using Visualforce, Database.com and Site.com. The document concludes by explaining how Salesforce allows customizing the prebuilt CRM with web services APIs, APEX and Visualforce.

1. Web Services using SalesForce.com
Vaishnavi Chigarapalle

2. Overview
• SalesForce.com.
• Project Design.
• Technologies Used.
• Lessons Learned.
• Summary.
• Demo.

3. SalesForce.com
• Salesforce.com is a global enterprise software.
• It is best known for its customer relationship management (CRM)
product.
• SalesForce.com’s CRM solution is broken down into several broad
categories:
– Sales Cloud.
– Service Cloud.
– Data Cloud.
– Collaboration Cloud.
– Custom Cloud (including Force.com).

4. Introduction to the Project
• The project mainly deals with providing web services using
SalesForce.com.
• Creating an account with SalesForce.com.
• SalesForce.com let’s us create our own tabs with our own specifications.
• It lets us create a webpage and then link it to the database.
• The webpage’s are created using APEX.

5. Virtual Force in Action

6. Technologies Used
• The Front end technologies that were used to create the webpage and the
web services are as follows:
– APEX.
– HTML
– XML
– JavaScript.
• The backend is done by linking the webpage to the database.
• This helps in storing the data such as login names, email id’s of
users, password generator, security questions etc.,

7. Introduction to APEX
• Force.com Apex Code is a strongly-typed programming language that
executes on the Force.com platform.
• Apex is used to add business logic to applications, to write database
triggers, and to program controllers in the user interface layer.
• It has the usual array of features such as
classes, interfaces, constants, class variables, and annotations.
Unusually, Apex is not case sensitive.
• Apex supports a number of different data types:
– primitive data types such as Integer and Date
– sObject types that represent persistent objects
– collections and enumerations
– user and system-defined Apex classes
• The primitive data types include:
– Blob - for storing binary data
– Boolean
– Date, Time and Datetime
– Decimal - for representing arbitrary precession numbers, including currency
– ID - the Force.com database record identifier type

8. Lessons Learned
• Visual force.
• Database.com
• Site.com
• Force.com
• There is also another way of creating a website and linking it to the
database.
• Creating a website can be done by using SalesForce.com’s Site.com and
then linking it to the SalesForce.com’s Database.com but the drawback is
that this could happen only if we registered for a premium membership and
would not work with the trial version.

9. Summary
• Salesforce.com provides programmatic access to the organization’s
information using simple, powerful, and secure application programming
interfaces.
• The Salesforce prebuilt applications provide powerful CRM functionality.
In addition, Salesforce provides the ability to customize the prebuilt
applications to fit the organization.
• However, the organization may have complex business processes that are
unsupported by the existing functionality.
• When this is the case, the Force.com platform includes a number of ways
for advanced administrators and developers to implement custom
functionality.
• The custom functionality includes the Web
services API, Apex, and Visualforce.

10. DEMO

11. Registering a Domain name

12. Creating a Site

13. Assigning a VirtualForce Page

14. URL Paths and Sites
• A site consists of 3 components:
– The Force.com domain name that uniquely identifies your specific organization
(case insensitive)
– The path identifies the specific site (case sensitive)
– A Visualforce page that is associated with your site (case insensitive)
• Each of these paths will have a unique path in the site URL to differentiate
one site from another.

15. Sites Visualforce Pages and Error Pages

16. Site Security

17. Usage Reports

18. Multi Language Support

19. WebPage

20. Home Page

23. Thank You!