This document provides information about various technology tools used for communication in education, including email, chat, and online forums. It describes how email works using SMTP and consists of headers and message bodies. It outlines how to create an email account and send messages. Chat is described as enabling real-time text transmission similar to conversation. Online forums allow people to hold discussions through message boards organized in a tree structure under categories and threads. Advantages and disadvantages of each tool are also summarized.

1. EDU 03- TECHNOLOGY AND
COMMUNICATION IN
EDUCATION
TOPIC : Web services- E mail, Chat,
Online Forums
Submitted by,
Anila C R
Aparna Nath A
Ardra D
Fathima Jaffer
Helen Anna Toms
Submitted to,
Ms. Laiji R
Assistant Professor
Mount Tabor Training
College
Pathanapuram

2. Electronic mail
 Email or email, is a method of exchanging
digital messages using Simple Mail Transfer
Protocol (SMTP)
 Email is a service provided by the WWW.
 Persons with internet address can
exchange message and files.
 When you send email from your computer,
it reaches the email address of the receiver.
 An email address consists of two parts -
username@hostname e.g.amit@gmail.com.

3.  An electronic mail message consists of two
components, the message header, and the
message body, which is the email content.
 The message header contains control
information, including, minimally, an
originator& email address and one or more
recipient addresses.
 additional information is added, such as a
subject header field.

4. Creating email id:
• Enter an email site like www.yahoomail.com.
• Then click the option new account or sign up.
• After filling the details correctly including email
id and password, should be submitted.
•This creates an email for you with an email id
and password.

5. To : enter email id of the recipient
 Cc: enter email id of the recipients of
carbon copy of the message ( same
message to many people)
Bcc: enter email id of the recipients of Blind
Carbon Copy
 Subject: enter subject heading
Message area: Click there and enter the
message
Send :Click that icon to send the message.
 To attach files: click attach, browse and
select a file to be attached and then click
send.

6. Email Service Providers
•Yahoo
• Outlook.com
• Mail.com
• Zohomail
•Gmx
• Fast mail

7. Advantages
 Instant delivery of message.
 Number of copies to many people at the
same time.
 Cheap means of communication.
 Enables attachment of different files.
 The mail is sent even in the absence of the
recipient online.
 The received messages are kept in the mail
box and can be viewed any time.

8. Disadvantages
 Irrelevant message may be received.
 Creates overloading of information.
 Personal touch and emotion is missing.
 Viruses are transmitted through email.
 Email when used to send unsolicited message,
create nuisance and it is termed as spam.
 Email is the main source through which hacking
and phishing is done.

9. CHAT
Communication over the Internet that
offers a real time transmission of text
messages.
 Short and enables quick response.
 Creates a feeling similar to a spoken
conversation.
 Enables point-to-point and multitask
communication.
 Text, voice and video chat is available.

10.  The expression, online chat came from the
word chat which means "informal
conversation".
 The first online chat system was called
talkomatic, created by Doug Brown and David
R. Woolley in 1973 on the PLATO System at the
University of Illinois.

11. Features of chat
• Communication between
persons from different corners of
the world.
• Through chatting you can share
videos, photos and files in your
PC. It just requires a PC, internet
connection, and chatting
software.
Uses of chat
• Direct transfer of text message
• Multicast communication
• Web conferencing services
• Sharing of ideas, transferring images, videos
and files.

12. Advantages of chat
• You meet new people.
• Exchange views about certain subject.
• Chat saves time and further leads to reduced
costs .
• Chat supports real time monitoring system
through which you can track the interest of
the users.
• The immediacy of the technology gives
students a direct connection with the
instructor as well as classmates.
• Web chats promote real-time collaboration
and discussions.

13. Disadvantages of chat
• We can’t be sure other people are being
honest or that they are who they say they
are.
• If you are vulnerable, people online
might try to take advantage of you.
• Cyber stalking
• Cyber bullying

14. ONLINE FORUM
Developed in the beginning of 1970s.
Known as discussion board or message board.
 Online discussion site where people can hold
conversations in the form of messages.
Great place to discuss any particular topic.

15.  Examples are reddit, quora, India-forums,
experts-exchange, trip advisor, ask ubundu,
something awful etc.

16. STRUCTURE OF ONLINE
FORUMS
• Consist of tree-like structure.
• Top end is categories, for relevant
discussions.
• Under categories there are sub-forums and
these sub-forums have further more sub
forums.
• Under sub forums there are topics or threads,
are places where members can start
discussion.

17. DISPLAY FORMATS – How
messages are displayed?
Non-threaded : If messages are not related.
Semi-threaded : Have a message topic and
have multiple replies.
Fully threaded : Common message topic, replies
to that and replies to reply.

18. Merits
• Teach each other
• more democratic exchange.
• Increased interaction time.
•Encouragement of critical thinking.
• Flexibility and convenience.
• Students find a expertise resource.
• Individualization of learning.
• Own new skills and ideas.

19. Demerits
• Discussion can go off topic.
• Needs to be moderated and monitored.
• Lack of computer or network may affect learning
process.
• Lag between posts make following discussion
difficult.
• Technical problem affect learning process