WBergenson - working resume
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This document is a resume for Wendy M. Bergenson that summarizes her skills and experience. She has over 20 years of experience in office administration, customer service, data entry, billing and accounts receivables. Her education includes a Bachelor's degree in Elementary Education and certification in data processing. Her most recent role was as a Customer Service Representative at Alpine Access in Denver, Colorado since 2011.
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- 1. Wendy M. Bergenson 178 MadeliaPlace WBergenson@Gmail.com Mooresville,NC28115 Tel.: (980) 829-9141 Summary of skills experience Proficient in Microsoft Office and Internet Multi-line telephone systems and office machines Office Administration Billing, accounts receivables, and collections Scheduling, filing, Processing mail and data entry Excellent grammar skills Typing 72 words per minute Greeting by phone, in online chat and in person Addressed questions while providing effective and timely resolutions on a range of inquiries Sales of products and plans Strong verbal and non-verbal communication skills Worked effectively in a teamenvironment Interpersonal Relations Delivered world class customer service to gain loyalty Completed ongoing training to stay abreast of product, service and policy changes. Certified Trainer of new staff Attention to detail Participated in the creation of training programs EDUCATION Bachelor in Science inElementaryEducation December2001 Minor: English The College of Saint Rose, Albany, NY GPA: 3.62 CertifiedinData Processing June 1989 BOCES Technical Education and Career Center, Poughkeepsie, New York. WORK EXPERIENCE Alpine Access, Corporate Office, Denver, CO (866) 279-0585 June 2011 – Present Customer Service Representative Staff Masters, Statesville, NC (704) 873-1774 October 2007 – June, 2011 On call Temporary Positions Suburban Propane, Statesville, NC (704) 872-1486 October 2007 – September 2008 CustomerService Representative Private Daycare Provider, Pawling, NY (845) 855-0021 August 2002 – May 2007 Childcare Provider Denny’s Restaurant, Poughkeepsie, NY (864) 597-8000 April 1996 – August 2002 Serverand trainer Cappillino LawOffice, Pawling, NY (845) 855-5444 June 1990 – September 1995 Legal Administrative Assistant VOLENTEER EXPERIENCE American Red Cross, Mooresville, NC (704) 664-4908 Office Administration - Volunteered Awards Promoted to Top Performers Group in August, 2012. This teamdemonstrates consistent exceeding and exceptional performance in quality and other aspects of agent performance for an extended period of time.