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Waters Chromatography
Division: U.S. Field Sales
(A)
Sumeet Baid(55)
Samyak Jain (43)
Jonny Paul(22)
Sentilkumaar(47)
Soumini Basu(53)
WCD
• Founded in 1962
• After 10 year “boom period” the company was sold to
Millepore Corporation
• Worldwide market for WCD was $350 mn
• Current year 1983, sales was $120 mn & next year forecast
was $142 mn
• Sales forecast for U.S. alone was $70 mn & formed 49.3% of
total sales, hence US was very important market
Products
• WDC were leaders in both major segments of the HPLC
market
• Product line
-Instruments like pumps, injectors, detectors etc.
-Chemical products including packed columns & disposable
accessories & supplies used in HPCL
• 62% sales was from instruments which could be facility–
installed as a new system, added to a new system or sold
separately
• Instruments: Installing a complete system cost between
$10,000 - $40,000
Chemical products: Unit prices ranges from $150 - $750 per
unit. The average order amounted to $900
Customer
• Catered to highly technical customer base
• Major markets were
- Pharmaceuticals
- Life sciences/biotechnology
• Mainly research & industrial laboratories
Structure of the company
• Employed 1485 people
• Divided into functional departments
• Equal number of sales & service personnel for each region,
both reporting to a regional manager
• Customer Support was responsible for
i. Telephonic support
ii. Provide information
iii. Taking orders telephonically or by email
• 75% - 80% of instrument orders & all of chemical product
orders were placed by email or telephone
Partial Organizational Chart
• Instrument orders were based on quotation given by sales
team
• Chemical product orders were from standard price list
• Questionnaire was prepared (”qualifier”) which was used for
follow up field sales

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Waters chromatography division : US field sales (A)

  • 1. Waters Chromatography Division: U.S. Field Sales (A) Sumeet Baid(55) Samyak Jain (43) Jonny Paul(22) Sentilkumaar(47) Soumini Basu(53)
  • 2. WCD • Founded in 1962 • After 10 year “boom period” the company was sold to Millepore Corporation • Worldwide market for WCD was $350 mn • Current year 1983, sales was $120 mn & next year forecast was $142 mn • Sales forecast for U.S. alone was $70 mn & formed 49.3% of total sales, hence US was very important market
  • 3. Products • WDC were leaders in both major segments of the HPLC market • Product line -Instruments like pumps, injectors, detectors etc. -Chemical products including packed columns & disposable accessories & supplies used in HPCL • 62% sales was from instruments which could be facility– installed as a new system, added to a new system or sold separately • Instruments: Installing a complete system cost between $10,000 - $40,000 Chemical products: Unit prices ranges from $150 - $750 per unit. The average order amounted to $900
  • 4. Customer • Catered to highly technical customer base • Major markets were - Pharmaceuticals - Life sciences/biotechnology • Mainly research & industrial laboratories
  • 5. Structure of the company • Employed 1485 people • Divided into functional departments • Equal number of sales & service personnel for each region, both reporting to a regional manager • Customer Support was responsible for i. Telephonic support ii. Provide information iii. Taking orders telephonically or by email • 75% - 80% of instrument orders & all of chemical product orders were placed by email or telephone
  • 7. • Instrument orders were based on quotation given by sales team • Chemical product orders were from standard price list • Questionnaire was prepared (”qualifier”) which was used for follow up field sales