This document compares voice-directed warehouse order picking to traditional scanning methods. It discusses how voice technology uses speech recognition and speech synthesis on wearable computers to guide workers through the order picking process in real-time. The document presents a case study of a large grocery wholesaler that implemented voice picking, resulting in productivity increases of up to 15% and cost savings of over $1 million in the first year by reducing returns and errors. The summary concludes that voice technology provides more accurate, efficient, and productive order picking compared to scanning or paper-based systems.
Dell’s supply chain and logistics management Khoon Pyae
In this presentation, I highlighted upon main focus and model behind Dell's supply chain management. All the references materials are sited inside and hence you can learn more about the topic. Thanks.
LEM Products implements efficient manufacturing and management practices to provide identification and safety products with flexibility and certainty to customers. These practices include just-in-time production, kanban systems, lean operations, and Six Sigma quality control methods. This allows LEM to meet customer demands with low minimum orders, quick response times, customization capabilities, and consistent high quality products, eliminating waste for both customers and LEM in the supply chain.
Sunam Pal,Kiran Varghese Jacob, (2011), " A case Study on E-procurement System of Honeywell & Vedanta",Journal of Contemporary Research in Management",PSG Institute of Management, Coimbatore, India,Oct-Dec 2011, Vol 6,No:4, Pg.77-92
The document discusses supply chain management concepts. It defines a supply chain and outlines the typical structure from raw material suppliers through manufacturers to distributors and retailers. It notes opportunities and threats in modern supply chains like globalization and more complex networks. Effective information technology is needed to manage increased products, customers, and partners. The ability to implement supply chain management principles and technology can provide competitive advantages. Later sections discuss using strategies like postponement and vendor managed inventory to enhance performance. Technology allows greater visibility, planning and collaboration across complex supply chains. Companies like Benetton and Dell are used as examples that achieved market leadership through innovative supply chain strategies and integration.
As communications service providers (CSP) respond to industry disrupters such as the empowered consumer, the rise of over-the-top (OTT) providers and the decline of traditional revenue lines like wireline voice and mobile messaging, they are faced on the other side with the enormous increase in data file sizes and quantities. Whether coordinating securely while mobile, increasing the amount of video-on-demand (VoD) content managed or moving big data on and off the cloud, IBM Aspera has a solution to meet the needs of today’s digital service provider.
A presentation on what MRO customers are looking for in 2009. Includes demongraphics on how a company can judge has efficient and effective they are at buying MRO materials
This document provides an overview of supply chain design and operations presented by Anqi Guo. It discusses where the presenter obtained their background from, including education and past clients. The content covers introductions to operations research and its applications in supply chain design. Case studies are presented on revitalizing a manufacturing company, designing a bike rental system, and improving a pharmacy supply chain for distributing antiviral drugs. Brief details are given on Amazon's use of algorithms to predict and stock popular products before customer orders.
Supply Chain Management With Brief Case StudiesMohit Jain
The document provides information about a seminar presentation on supply chain management. It discusses what a supply chain is, provides an example of a supply chain using Coca-Cola, and discusses issues in supply chain management such as matching supply and demand, inventory management challenges, and the bullwhip effect. It also provides examples of successful supply chain management by companies like Walmart and Dell.
Dell’s supply chain and logistics management Khoon Pyae
In this presentation, I highlighted upon main focus and model behind Dell's supply chain management. All the references materials are sited inside and hence you can learn more about the topic. Thanks.
LEM Products implements efficient manufacturing and management practices to provide identification and safety products with flexibility and certainty to customers. These practices include just-in-time production, kanban systems, lean operations, and Six Sigma quality control methods. This allows LEM to meet customer demands with low minimum orders, quick response times, customization capabilities, and consistent high quality products, eliminating waste for both customers and LEM in the supply chain.
Sunam Pal,Kiran Varghese Jacob, (2011), " A case Study on E-procurement System of Honeywell & Vedanta",Journal of Contemporary Research in Management",PSG Institute of Management, Coimbatore, India,Oct-Dec 2011, Vol 6,No:4, Pg.77-92
The document discusses supply chain management concepts. It defines a supply chain and outlines the typical structure from raw material suppliers through manufacturers to distributors and retailers. It notes opportunities and threats in modern supply chains like globalization and more complex networks. Effective information technology is needed to manage increased products, customers, and partners. The ability to implement supply chain management principles and technology can provide competitive advantages. Later sections discuss using strategies like postponement and vendor managed inventory to enhance performance. Technology allows greater visibility, planning and collaboration across complex supply chains. Companies like Benetton and Dell are used as examples that achieved market leadership through innovative supply chain strategies and integration.
As communications service providers (CSP) respond to industry disrupters such as the empowered consumer, the rise of over-the-top (OTT) providers and the decline of traditional revenue lines like wireline voice and mobile messaging, they are faced on the other side with the enormous increase in data file sizes and quantities. Whether coordinating securely while mobile, increasing the amount of video-on-demand (VoD) content managed or moving big data on and off the cloud, IBM Aspera has a solution to meet the needs of today’s digital service provider.
A presentation on what MRO customers are looking for in 2009. Includes demongraphics on how a company can judge has efficient and effective they are at buying MRO materials
This document provides an overview of supply chain design and operations presented by Anqi Guo. It discusses where the presenter obtained their background from, including education and past clients. The content covers introductions to operations research and its applications in supply chain design. Case studies are presented on revitalizing a manufacturing company, designing a bike rental system, and improving a pharmacy supply chain for distributing antiviral drugs. Brief details are given on Amazon's use of algorithms to predict and stock popular products before customer orders.
Supply Chain Management With Brief Case StudiesMohit Jain
The document provides information about a seminar presentation on supply chain management. It discusses what a supply chain is, provides an example of a supply chain using Coca-Cola, and discusses issues in supply chain management such as matching supply and demand, inventory management challenges, and the bullwhip effect. It also provides examples of successful supply chain management by companies like Walmart and Dell.
The document discusses emerging technologies in supply chain management and logistics. It provides an overview of supply chains and defines logistics. It then discusses various technologies used in internal supply chain functions like ERP, e-procurement, and vendor managed inventory. It also covers technologies that enable supply chain integration, visibility and collaboration, such as EDI, analytics software, and 4G communication. Finally, it discusses technologies used in transportation and logistics like GPS, tracking software, barcodes, and real-time location systems.
An organization should take a total supply network perspective for three key reasons:
1) It helps understand competitiveness by looking beyond immediate customers and suppliers to understand how they are influenced.
2) It helps identify significant links in the network that contribute most to end customer objectives.
3) It helps focus on long-term issues and whether to assist or replace weak links in the network.
When designing a supply network, the most strategic decisions are how to configure the network through outsourcing and vertical integration, and where to locate each part of the network considering factors like proximity to materials, markets, labor costs and future expansion plans. Methods for evaluating location options include weighted scoring of criteria and the center of gravity method
This document outlines a chapter on supply chain management from an operations management textbook. It discusses key concepts related to supply chains including definitions of supply chain and value chain. It also covers topics like supply chain integration, the role of information technology, suppliers and outsourcing, e-procurement, and distribution. Various frameworks and examples are provided to illustrate supply chain processes and evolution.
The document discusses optimization techniques and their application to supply chain problems. It provides a brief history of optimization technology including the development of operations research techniques in the 1940s and constraint programming in the 1970s. It then describes how to formulate an optimization problem by identifying decision variables, constraints, and an objective function. Common supply chain optimization problems and techniques are outlined including long-term planning, scheduling, and shipping optimization. The major advantages of constraint programming over other optimization approaches are also summarized.
In the early fall of 2012 the TBR signed an agreement with SciQuest for an eProcurement and Spend Management solution for the entire system. At the TN-Summit I led a panel discussion on the rationale for the project and steps going forward. These are the slides that were used to stimulate the discussion with the audience.
The document discusses the importance of selecting the right barcode labeling solution for a business. It covers the key components of a labeling system, including printers, labels, ribbons, and software. The different types of thermal printing technologies are described. Choosing the correct printer, labels, and supplies is essential to ensure quality printing, durability of labels, and optimal return on investment from a barcode labeling system. Implementing barcode labeling can improve business processes like inventory management and increase productivity and efficiency.
The document provides an overview of production and operations management (POM). It discusses how POM aims to increase value at each stage of production through efficient transformation. This is done by meeting objectives like producing the right quantity, quality, and cost. The document also outlines different production approaches and categories of e-commerce. It discusses benefits and impacts of e-business on operations, including increased demand and changes to logistics. Break-even analysis is introduced as a tool considering total costs and revenues.
The document discusses supply chain management concepts including the flow of goods and information through the supply chain, supply chain integration, distribution, transportation, and global supply chains. It provides examples of supply chain processes for various industries and discusses how information technology enables supply chain management. Key performance indicators for measuring supply chain performance are also summarized.
This document provides a buyers guide for small and mid-sized businesses to select the right phone system. It discusses key questions to ask, including whether to choose a traditional copper-wire system or hosted VoIP, which calling features are most important, if the system supports mobility, pricing expectations, how the system can grow with the business, reliability, security, setup time, and training. It provides comparisons of traditional versus hosted VoIP systems and highlights that Vonage offers a business VoIP phone system hosted in the cloud with over 40 calling features and mobile app support.
From Customer Orders Through Fulfillment: Challenges and Opportunities in Man...Capgemini
A recent survey of nearly 600 supply chain executives in Manufacturing, High-Tech and Retail reveals:
• How well companies are meeting the order fulfillment challenge
• Where they need to improve their game
• The differences among these sectors
The research further reveals that order fulfillment processes are, in fact, becoming more intricate and that inventory management and delivery performance is slipping. The consequences are steep. Customer satisfaction and retention are put at risk and businesses are forced to allocate additional spending on resources and labor to address the situation. This, coupled with the rising price of raw materials and mounting transportation costs, are seen as a growing threat to the bottom line of businesses everywhere.
Learn what you can do to get your supply chain ready for the future.
Information Technology in Supply Chain ManagementMd Adnan
This document discusses the role of information technology in supply chain management. It describes how IT helps to reduce costs and improve productivity. Specific technologies like barcoding, electronic data interchange, enterprise resource planning, and data warehousing are discussed. The value of IT is said to include increased control, better inventory management, and improved collaboration between supply chain partners. Real-time data, visibility, simplified processes, and enhanced customer communication are ways supply chain technology can improve business. The document also reviews popular supply chain management software and areas where IT provides help, such as global trade, supplier relationship management, and reverse logistics.
The document discusses the application of information technology in supply chain management. It covers topics such as the definition and dynamics of supply chain management, its components and degrees, the need for SCM, and the bullwhip effect. It also discusses how various IT tools can help address issues like quality, cost, time, technology and continuity of supply. Specific technologies covered include barcoding, RFID, e-commerce and EDI. The use of these technologies can help improve operational efficiency, reduce errors and cut costs in supply chain management.
Supply Chain Collaboration: The Key to Success in a Global EconomyFindWhitePapers
Because of global competition and the rapid adoption of outsourcing, today's organizations are operating in a "networked" business environment. The past decade has witnessed a significant increase in globalization across all industry segments. As a result, supply chains have become highly complex, are global in scope, and include multiple touch points that range from the handling of raw materials to the delivery of finished goods to the customer. In this new environment, supply chains must exhibit a high degree of adaptability, responsiveness, and collaboration.
Наше агентство основано в 1999 году. На протяжении всего времени мы даем всем желающим возможность засветиться в cети и заставляем поисковики любить сделанные нами сайты. Мы:
— Дотошные: читаем лекции по юзабилити сайта и современному сайтостроению.
— Полезные: работаем для клиента круглые сутки, мыслим, анализируем, воплощаем.
— Не такие, как все: ценим оригинальность и нестандартные решения!
— Активные: проводим семинары и форумы, организуем конкурсы.
Ежегодно занимаем топовые места в «Рейтинге Рунета» среди ведущих веб-студии и SEO-компаний в Сибирском федеральном округе и городе Барнауле (Алтайский край). Входим в ТОП ведущих SEO-компаний и веб студий России.
С 2013 года Являемся доверенным партнером компании RU-CENTER в Алтайском крае.
Владеем статусом Золотого сертифицированного партнера компании «1С-Битрикс», успешно участвуем в программе мониторинга качества внедрений. Специалисты в совершенстве владеют компетенциями «Композитный сайт», «Интеграция 1С», «Корпоративный портал», «Битрикс24 + коробочная версия» и другими секретными приемами.
Активно участвуем в работе Алтайской Торгово-промышленной палаты, входим в состав Комитета АлтТПП по информационным технологиям. Ежегодно выступаем соорганизаторами статусного Алтайского регионального ИТ-Форума и организаторами популярного регионального конкурса Мисс ИТ.
Проводим крупные ИТ-семинары с участием известных спикеров из компаний Яндекс, RU-CENTER, Вконтакте, выступаем с докладами.
Гордимся собственными разработками — профессиональными системами онлайн-бронирования MAGELLAN и системой управления лендингами Reggi.
Мы работаем на результат и делаем проекты на совесть.
This document discusses the eternal role of a mother and family, with priorities centered around them. It references being flexible and looking ahead to long-term plans over the next 100 years while keeping things clear and focused on what is most important.
it is PDF are typed of myself. study triks & short & sweet (Technical manual) Of Diploma in Plastics technology(DPT-DPMT). All machine knowlage in plastics processing.
Er. Naresh Dhaker
(8890881858)
(CIPET JAIPUR)
1) O documento discute a importância do perdão cristão, citando exemplos bíblicos de Jesus perdoando aqueles que o crucificaram.
2) É destacado que perdoar é reconhecer que só Deus pode julgar, e que a falta de perdão pode levar a amargura e doenças.
3) O documento encerra pedindo que reflitamos sobre a necessidade de perdoar para sermos perdoados por Deus.
Apakah iklim di Bumi dapat berubah?
Dari studi tentang jaman es di masa lalu menunjukkan bahwa iklim bisa berubah dengan sendirinya, dan berubah secara radikal.
Apa penyebabnya? Meteor jatuh? Variasi panas Matahari? Gunung meletus yang menyebabkan awan asap? Perubahan arah angin akibat perubahan struktur muka Bumi dan arus laut? Atau karena komposisi udara yang berubah? Atau sebab yang lain
Apa itu efek rumah kaca?
Fourier, 1820: Atmosfer dapat diterobos (permeable) oleh cahaya Matahari yang masuk ke permukaan Bumi, tetapi tidak semua cahaya yang dipancarkan ke permukaan Bumi itu dapat dipantulkan keluar, dengan demikian maka atmosfer Bumi menjebak panas (prinsip rumah kaca).
Human Development:
What gains in growth,
brain development,
and motor development
occur in school-age children,
and what are their nutritional and sleep needs?
The document discusses emerging technologies in supply chain management and logistics. It provides an overview of supply chains and defines logistics. It then discusses various technologies used in internal supply chain functions like ERP, e-procurement, and vendor managed inventory. It also covers technologies that enable supply chain integration, visibility and collaboration, such as EDI, analytics software, and 4G communication. Finally, it discusses technologies used in transportation and logistics like GPS, tracking software, barcodes, and real-time location systems.
An organization should take a total supply network perspective for three key reasons:
1) It helps understand competitiveness by looking beyond immediate customers and suppliers to understand how they are influenced.
2) It helps identify significant links in the network that contribute most to end customer objectives.
3) It helps focus on long-term issues and whether to assist or replace weak links in the network.
When designing a supply network, the most strategic decisions are how to configure the network through outsourcing and vertical integration, and where to locate each part of the network considering factors like proximity to materials, markets, labor costs and future expansion plans. Methods for evaluating location options include weighted scoring of criteria and the center of gravity method
This document outlines a chapter on supply chain management from an operations management textbook. It discusses key concepts related to supply chains including definitions of supply chain and value chain. It also covers topics like supply chain integration, the role of information technology, suppliers and outsourcing, e-procurement, and distribution. Various frameworks and examples are provided to illustrate supply chain processes and evolution.
The document discusses optimization techniques and their application to supply chain problems. It provides a brief history of optimization technology including the development of operations research techniques in the 1940s and constraint programming in the 1970s. It then describes how to formulate an optimization problem by identifying decision variables, constraints, and an objective function. Common supply chain optimization problems and techniques are outlined including long-term planning, scheduling, and shipping optimization. The major advantages of constraint programming over other optimization approaches are also summarized.
In the early fall of 2012 the TBR signed an agreement with SciQuest for an eProcurement and Spend Management solution for the entire system. At the TN-Summit I led a panel discussion on the rationale for the project and steps going forward. These are the slides that were used to stimulate the discussion with the audience.
The document discusses the importance of selecting the right barcode labeling solution for a business. It covers the key components of a labeling system, including printers, labels, ribbons, and software. The different types of thermal printing technologies are described. Choosing the correct printer, labels, and supplies is essential to ensure quality printing, durability of labels, and optimal return on investment from a barcode labeling system. Implementing barcode labeling can improve business processes like inventory management and increase productivity and efficiency.
The document provides an overview of production and operations management (POM). It discusses how POM aims to increase value at each stage of production through efficient transformation. This is done by meeting objectives like producing the right quantity, quality, and cost. The document also outlines different production approaches and categories of e-commerce. It discusses benefits and impacts of e-business on operations, including increased demand and changes to logistics. Break-even analysis is introduced as a tool considering total costs and revenues.
The document discusses supply chain management concepts including the flow of goods and information through the supply chain, supply chain integration, distribution, transportation, and global supply chains. It provides examples of supply chain processes for various industries and discusses how information technology enables supply chain management. Key performance indicators for measuring supply chain performance are also summarized.
This document provides a buyers guide for small and mid-sized businesses to select the right phone system. It discusses key questions to ask, including whether to choose a traditional copper-wire system or hosted VoIP, which calling features are most important, if the system supports mobility, pricing expectations, how the system can grow with the business, reliability, security, setup time, and training. It provides comparisons of traditional versus hosted VoIP systems and highlights that Vonage offers a business VoIP phone system hosted in the cloud with over 40 calling features and mobile app support.
From Customer Orders Through Fulfillment: Challenges and Opportunities in Man...Capgemini
A recent survey of nearly 600 supply chain executives in Manufacturing, High-Tech and Retail reveals:
• How well companies are meeting the order fulfillment challenge
• Where they need to improve their game
• The differences among these sectors
The research further reveals that order fulfillment processes are, in fact, becoming more intricate and that inventory management and delivery performance is slipping. The consequences are steep. Customer satisfaction and retention are put at risk and businesses are forced to allocate additional spending on resources and labor to address the situation. This, coupled with the rising price of raw materials and mounting transportation costs, are seen as a growing threat to the bottom line of businesses everywhere.
Learn what you can do to get your supply chain ready for the future.
Information Technology in Supply Chain ManagementMd Adnan
This document discusses the role of information technology in supply chain management. It describes how IT helps to reduce costs and improve productivity. Specific technologies like barcoding, electronic data interchange, enterprise resource planning, and data warehousing are discussed. The value of IT is said to include increased control, better inventory management, and improved collaboration between supply chain partners. Real-time data, visibility, simplified processes, and enhanced customer communication are ways supply chain technology can improve business. The document also reviews popular supply chain management software and areas where IT provides help, such as global trade, supplier relationship management, and reverse logistics.
The document discusses the application of information technology in supply chain management. It covers topics such as the definition and dynamics of supply chain management, its components and degrees, the need for SCM, and the bullwhip effect. It also discusses how various IT tools can help address issues like quality, cost, time, technology and continuity of supply. Specific technologies covered include barcoding, RFID, e-commerce and EDI. The use of these technologies can help improve operational efficiency, reduce errors and cut costs in supply chain management.
Supply Chain Collaboration: The Key to Success in a Global EconomyFindWhitePapers
Because of global competition and the rapid adoption of outsourcing, today's organizations are operating in a "networked" business environment. The past decade has witnessed a significant increase in globalization across all industry segments. As a result, supply chains have become highly complex, are global in scope, and include multiple touch points that range from the handling of raw materials to the delivery of finished goods to the customer. In this new environment, supply chains must exhibit a high degree of adaptability, responsiveness, and collaboration.
Наше агентство основано в 1999 году. На протяжении всего времени мы даем всем желающим возможность засветиться в cети и заставляем поисковики любить сделанные нами сайты. Мы:
— Дотошные: читаем лекции по юзабилити сайта и современному сайтостроению.
— Полезные: работаем для клиента круглые сутки, мыслим, анализируем, воплощаем.
— Не такие, как все: ценим оригинальность и нестандартные решения!
— Активные: проводим семинары и форумы, организуем конкурсы.
Ежегодно занимаем топовые места в «Рейтинге Рунета» среди ведущих веб-студии и SEO-компаний в Сибирском федеральном округе и городе Барнауле (Алтайский край). Входим в ТОП ведущих SEO-компаний и веб студий России.
С 2013 года Являемся доверенным партнером компании RU-CENTER в Алтайском крае.
Владеем статусом Золотого сертифицированного партнера компании «1С-Битрикс», успешно участвуем в программе мониторинга качества внедрений. Специалисты в совершенстве владеют компетенциями «Композитный сайт», «Интеграция 1С», «Корпоративный портал», «Битрикс24 + коробочная версия» и другими секретными приемами.
Активно участвуем в работе Алтайской Торгово-промышленной палаты, входим в состав Комитета АлтТПП по информационным технологиям. Ежегодно выступаем соорганизаторами статусного Алтайского регионального ИТ-Форума и организаторами популярного регионального конкурса Мисс ИТ.
Проводим крупные ИТ-семинары с участием известных спикеров из компаний Яндекс, RU-CENTER, Вконтакте, выступаем с докладами.
Гордимся собственными разработками — профессиональными системами онлайн-бронирования MAGELLAN и системой управления лендингами Reggi.
Мы работаем на результат и делаем проекты на совесть.
This document discusses the eternal role of a mother and family, with priorities centered around them. It references being flexible and looking ahead to long-term plans over the next 100 years while keeping things clear and focused on what is most important.
it is PDF are typed of myself. study triks & short & sweet (Technical manual) Of Diploma in Plastics technology(DPT-DPMT). All machine knowlage in plastics processing.
Er. Naresh Dhaker
(8890881858)
(CIPET JAIPUR)
1) O documento discute a importância do perdão cristão, citando exemplos bíblicos de Jesus perdoando aqueles que o crucificaram.
2) É destacado que perdoar é reconhecer que só Deus pode julgar, e que a falta de perdão pode levar a amargura e doenças.
3) O documento encerra pedindo que reflitamos sobre a necessidade de perdoar para sermos perdoados por Deus.
Apakah iklim di Bumi dapat berubah?
Dari studi tentang jaman es di masa lalu menunjukkan bahwa iklim bisa berubah dengan sendirinya, dan berubah secara radikal.
Apa penyebabnya? Meteor jatuh? Variasi panas Matahari? Gunung meletus yang menyebabkan awan asap? Perubahan arah angin akibat perubahan struktur muka Bumi dan arus laut? Atau karena komposisi udara yang berubah? Atau sebab yang lain
Apa itu efek rumah kaca?
Fourier, 1820: Atmosfer dapat diterobos (permeable) oleh cahaya Matahari yang masuk ke permukaan Bumi, tetapi tidak semua cahaya yang dipancarkan ke permukaan Bumi itu dapat dipantulkan keluar, dengan demikian maka atmosfer Bumi menjebak panas (prinsip rumah kaca).
Human Development:
What gains in growth,
brain development,
and motor development
occur in school-age children,
and what are their nutritional and sleep needs?
The document discusses various technologies used in modern call centers, including VoIP, screen pop, CRM, call queuing, queue callback, call analytics, call recording, VoIP softphones, and PBX. It provides details on how these technologies help direct calls to agents and enable remote work while lowering costs and improving the customer experience. The document also introduces related vocabulary terms and includes practice questions to test comprehension.
Technology is important in education for several reasons:
1. It helps improve the learning experience by providing new tools for students like laptops, tablets, and projectors.
2. Technology allows for improved teacher-student interaction through digital means like online classrooms.
3. Students can more easily access information through technology and online resources to expand their knowledge.
The document discusses how technology is important for humans by making daily tasks easier through applications, and becoming integrated into everyday life. It then focuses on how technology benefits education specifically, highlighting advancements that have improved the learning experience and access to information for students.
This document discusses opportunities for call centers from Amtelco, including:
1) Virtual call centers using cloud-based solutions and remote agents will become more prevalent and offer more flexibility than traditional call centers.
2) Amtelco offers cloud-based applications that can be used on any platform, including secure messaging and notification, on-call scheduling, and appointments applications.
3) Business continuity solutions are important for call centers, and partnering with a vendor like Amtelco can help provide redundancy and disaster recovery.
Connections Magazine June 2011 issue features a Vendor Spotlight on AMTELCO. Celebrating its 35th Anniversary, AMTELCO offers More Choices, More Flexibility which equals More Revenue for call centers!
Cloud computing technologies can help electronics companies improve efficiency, reduce costs, and enable new capabilities. Through cloud integration, companies can achieve operational efficiencies of scale, capture global market opportunities faster, and respond quickly to changes. Cloud computing also allows for enhanced systems, application, and data integration across direct sales channels. This improves customer experience and strengthens brands. Additionally, cloud computing improves operational efficiency by enabling collaboration and advanced analytics. It also enables collaborative product development through integrated information and applications. Finally, cloud computing can help electronics companies take advantage of opportunities in enabling smarter home technologies.
Enterprise Mobility Solutions for Manufacturing IndustrySoftweb Solutions
Want to Simplify and standardize your business systems? Softweb Solutions provides perfect automation solutions for manufacturing industry to increase efficiency / productivity of employees and assets.
Wireless technology is enabling dramatic transformations in retail business processes. Some key applications of wireless technology in retail include mobile point-of-sale systems, inventory management using wireless handheld devices, wireless price auditing and updates, RFID tracking of inventory, offering in-store Wi-Fi, wireless digital signage, and improving customer service through wireless price verification kiosks. Overall, wireless networks are allowing retailers to streamline operations and improve customer experiences.
The document discusses challenges retailers face with managing high volumes of inbound phone calls to local stores and proposes a solution called Retail Voice Portal. It summarizes that Retail Voice Portal provides a centralized inbound call management solution that allows callers to dial local store numbers but have their calls routed over an IP network to a centralized IVR system for efficient routing while maintaining a local presence. The solution addresses key retailer needs like alleviating burden on store personnel, maintaining local numbers, and providing a consistent customer experience across the brand.
This document summarizes a solution called Retail Voice Portal that provides a centralized inbound call management system for retailers with geographically dispersed stores. The solution routes calls to local store numbers over an IP network to a centralized IVR system, allowing callers to be efficiently routed to the appropriate location to handle their request while providing a consistent customer experience. It addresses challenges retailers face in managing high call volumes across multiple store locations in a cost-effective manner while maintaining a local presence.
Technology is constantly improving, and we can all agree that it is crucial for businesses to continue to upgrade systems in order to maintain a competitive advantage. Pick to voice is a warehouse system that has eliminated many of the problems associated with the older picking solutions.
The document discusses a pick-to-voice warehouse system that uses speech recognition and synthesis to improve picking efficiency. Workers wear Bluetooth headsets that receive voice instructions from the warehouse management system and verbally confirm picks. This allows workers to pick items seamlessly without pausing and improves accuracy and productivity over older systems. Benefits of voice picking include increased productivity up to 90%, reduced errors by 25%, improved safety as workers have free hands and eyes, and decreased training time.
The document provides an overview of barcoding, including its origins in grocery stores and expansion to other industries. It discusses the main benefits of barcoding such as improved data accuracy up to 99%, increased efficiency by automating manual tasks, and consistency in operations. The document also covers barcode standards, cost/benefit analysis of barcoding implementation, and options for barcode printing technologies versus pre-printed labels.
Organisaties worden geconfronteerd met een steeds meer divers aanbod aan binnenkomende post. Naast de afnemende stroom ‘normale’ post komt informatie binnen per e-mail, als bijlage, via Twitter etc.
Voor organisaties zijn grote voordelen te behalen, namelijk door deze analoge en digitale post op een gestructureerde manier te verwerken en naar één formaat te brengen.
In deze presentatie worden enkele internationale onderzoeken op dit gebied behandeld die aantonen wat o.a. de voordelen van digitale postverwerking zijn.
Het Nederlandse bedrijf Connexxion vertelt over haar ervaringen met Canon oplossingen voor het verwerken en digitaliseren van mutaties in personeelsdossiers.
Wilt u meer weten? Neem contact op met Canon Nederland.
Tel. 073-6815815
SpeechStorm understands their customers needs. Throughout these slides we cover the 5 fears businesses have been facing when introducing a new IVR system.
The key questions are:
1.) What is the customer reaction to IVR?
2.) Will I be able to use it in my organisation?
3.) Is it proven?
4.) Are there cost savings?
5.) How flexible is the system?
Grow Your Telecom Business with AI-backed Knowledge Base SoftwareRounakpreetSingh
Telecoms are struggling to grow with rising competition. Thus, they need to standardize brand experience. Check out how a knowledge base software can help.
This document discusses how mobile printing can benefit warehouse operations. It identifies common procedures like receiving, quality assurance, and shipping that can be improved with mobile printers by reducing travel time to print labels and increasing labeling accuracy. A case study found labeling time was reduced by 42% when mobile printers were used instead of a stationary printer. The document provides a cost-benefit analysis template to calculate potential savings from mobile printing.
The quarterly voice and speech technology newsletter from Business Systems, offering you the latest news and insights on call recording, quality montioring, speech analytics, PCI Compliance and much more. Featuring our latest case studies, webinars (including our latest one 'What are the most successful contact centres doing right?') and sponsored guides.
This document discusses how audio, video, and document conferencing services have become important business tools due to changes in business needs and improvements in technology. It outlines trends driving greater reliance on conferencing, such as an increasing need for real-time collaboration across geographic and organizational boundaries. It also describes how infrastructure upgrades and new conferencing products have enabled richer conferencing experiences by taking advantage of higher-capacity, more reliable networks. The document establishes conferencing services as crucial for enabling fast, effective communication in today's business environment.
Driving Business Innovation: Latest Generative AI Advancements & Success StorySafe Software
Are you ready to revolutionize how you handle data? Join us for a webinar where we’ll bring you up to speed with the latest advancements in Generative AI technology and discover how leveraging FME with tools from giants like Google Gemini, Amazon, and Microsoft OpenAI can supercharge your workflow efficiency.
During the hour, we’ll take you through:
Guest Speaker Segment with Hannah Barrington: Dive into the world of dynamic real estate marketing with Hannah, the Marketing Manager at Workspace Group. Hear firsthand how their team generates engaging descriptions for thousands of office units by integrating diverse data sources—from PDF floorplans to web pages—using FME transformers, like OpenAIVisionConnector and AnthropicVisionConnector. This use case will show you how GenAI can streamline content creation for marketing across the board.
Ollama Use Case: Learn how Scenario Specialist Dmitri Bagh has utilized Ollama within FME to input data, create custom models, and enhance security protocols. This segment will include demos to illustrate the full capabilities of FME in AI-driven processes.
Custom AI Models: Discover how to leverage FME to build personalized AI models using your data. Whether it’s populating a model with local data for added security or integrating public AI tools, find out how FME facilitates a versatile and secure approach to AI.
We’ll wrap up with a live Q&A session where you can engage with our experts on your specific use cases, and learn more about optimizing your data workflows with AI.
This webinar is ideal for professionals seeking to harness the power of AI within their data management systems while ensuring high levels of customization and security. Whether you're a novice or an expert, gain actionable insights and strategies to elevate your data processes. Join us to see how FME and AI can revolutionize how you work with data!
Why You Should Replace Windows 11 with Nitrux Linux 3.5.0 for enhanced perfor...SOFTTECHHUB
The choice of an operating system plays a pivotal role in shaping our computing experience. For decades, Microsoft's Windows has dominated the market, offering a familiar and widely adopted platform for personal and professional use. However, as technological advancements continue to push the boundaries of innovation, alternative operating systems have emerged, challenging the status quo and offering users a fresh perspective on computing.
One such alternative that has garnered significant attention and acclaim is Nitrux Linux 3.5.0, a sleek, powerful, and user-friendly Linux distribution that promises to redefine the way we interact with our devices. With its focus on performance, security, and customization, Nitrux Linux presents a compelling case for those seeking to break free from the constraints of proprietary software and embrace the freedom and flexibility of open-source computing.
Removing Uninteresting Bytes in Software FuzzingAftab Hussain
Imagine a world where software fuzzing, the process of mutating bytes in test seeds to uncover hidden and erroneous program behaviors, becomes faster and more effective. A lot depends on the initial seeds, which can significantly dictate the trajectory of a fuzzing campaign, particularly in terms of how long it takes to uncover interesting behaviour in your code. We introduce DIAR, a technique designed to speedup fuzzing campaigns by pinpointing and eliminating those uninteresting bytes in the seeds. Picture this: instead of wasting valuable resources on meaningless mutations in large, bloated seeds, DIAR removes the unnecessary bytes, streamlining the entire process.
In this work, we equipped AFL, a popular fuzzer, with DIAR and examined two critical Linux libraries -- Libxml's xmllint, a tool for parsing xml documents, and Binutil's readelf, an essential debugging and security analysis command-line tool used to display detailed information about ELF (Executable and Linkable Format). Our preliminary results show that AFL+DIAR does not only discover new paths more quickly but also achieves higher coverage overall. This work thus showcases how starting with lean and optimized seeds can lead to faster, more comprehensive fuzzing campaigns -- and DIAR helps you find such seeds.
- These are slides of the talk given at IEEE International Conference on Software Testing Verification and Validation Workshop, ICSTW 2022.
UiPath Test Automation using UiPath Test Suite series, part 5DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 5. In this session, we will cover CI/CD with devops.
Topics covered:
CI/CD with in UiPath
End-to-end overview of CI/CD pipeline with Azure devops
Speaker:
Lyndsey Byblow, Test Suite Sales Engineer @ UiPath, Inc.
Unlocking Productivity: Leveraging the Potential of Copilot in Microsoft 365, a presentation by Christoforos Vlachos, Senior Solutions Manager – Modern Workplace, Uni Systems
HCL Notes und Domino Lizenzkostenreduzierung in der Welt von DLAUpanagenda
Webinar Recording: https://www.panagenda.com/webinars/hcl-notes-und-domino-lizenzkostenreduzierung-in-der-welt-von-dlau/
DLAU und die Lizenzen nach dem CCB- und CCX-Modell sind für viele in der HCL-Community seit letztem Jahr ein heißes Thema. Als Notes- oder Domino-Kunde haben Sie vielleicht mit unerwartet hohen Benutzerzahlen und Lizenzgebühren zu kämpfen. Sie fragen sich vielleicht, wie diese neue Art der Lizenzierung funktioniert und welchen Nutzen sie Ihnen bringt. Vor allem wollen Sie sicherlich Ihr Budget einhalten und Kosten sparen, wo immer möglich. Das verstehen wir und wir möchten Ihnen dabei helfen!
Wir erklären Ihnen, wie Sie häufige Konfigurationsprobleme lösen können, die dazu führen können, dass mehr Benutzer gezählt werden als nötig, und wie Sie überflüssige oder ungenutzte Konten identifizieren und entfernen können, um Geld zu sparen. Es gibt auch einige Ansätze, die zu unnötigen Ausgaben führen können, z. B. wenn ein Personendokument anstelle eines Mail-Ins für geteilte Mailboxen verwendet wird. Wir zeigen Ihnen solche Fälle und deren Lösungen. Und natürlich erklären wir Ihnen das neue Lizenzmodell.
Nehmen Sie an diesem Webinar teil, bei dem HCL-Ambassador Marc Thomas und Gastredner Franz Walder Ihnen diese neue Welt näherbringen. Es vermittelt Ihnen die Tools und das Know-how, um den Überblick zu bewahren. Sie werden in der Lage sein, Ihre Kosten durch eine optimierte Domino-Konfiguration zu reduzieren und auch in Zukunft gering zu halten.
Diese Themen werden behandelt
- Reduzierung der Lizenzkosten durch Auffinden und Beheben von Fehlkonfigurationen und überflüssigen Konten
- Wie funktionieren CCB- und CCX-Lizenzen wirklich?
- Verstehen des DLAU-Tools und wie man es am besten nutzt
- Tipps für häufige Problembereiche, wie z. B. Team-Postfächer, Funktions-/Testbenutzer usw.
- Praxisbeispiele und Best Practices zum sofortigen Umsetzen
Best 20 SEO Techniques To Improve Website Visibility In SERPPixlogix Infotech
Boost your website's visibility with proven SEO techniques! Our latest blog dives into essential strategies to enhance your online presence, increase traffic, and rank higher on search engines. From keyword optimization to quality content creation, learn how to make your site stand out in the crowded digital landscape. Discover actionable tips and expert insights to elevate your SEO game.
In his public lecture, Christian Timmerer provides insights into the fascinating history of video streaming, starting from its humble beginnings before YouTube to the groundbreaking technologies that now dominate platforms like Netflix and ORF ON. Timmerer also presents provocative contributions of his own that have significantly influenced the industry. He concludes by looking at future challenges and invites the audience to join in a discussion.
Unlock the Future of Search with MongoDB Atlas_ Vector Search Unleashed.pdfMalak Abu Hammad
Discover how MongoDB Atlas and vector search technology can revolutionize your application's search capabilities. This comprehensive presentation covers:
* What is Vector Search?
* Importance and benefits of vector search
* Practical use cases across various industries
* Step-by-step implementation guide
* Live demos with code snippets
* Enhancing LLM capabilities with vector search
* Best practices and optimization strategies
Perfect for developers, AI enthusiasts, and tech leaders. Learn how to leverage MongoDB Atlas to deliver highly relevant, context-aware search results, transforming your data retrieval process. Stay ahead in tech innovation and maximize the potential of your applications.
#MongoDB #VectorSearch #AI #SemanticSearch #TechInnovation #DataScience #LLM #MachineLearning #SearchTechnology
Observability Concepts EVERY Developer Should Know -- DeveloperWeek Europe.pdfPaige Cruz
Monitoring and observability aren’t traditionally found in software curriculums and many of us cobble this knowledge together from whatever vendor or ecosystem we were first introduced to and whatever is a part of your current company’s observability stack.
While the dev and ops silo continues to crumble….many organizations still relegate monitoring & observability as the purview of ops, infra and SRE teams. This is a mistake - achieving a highly observable system requires collaboration up and down the stack.
I, a former op, would like to extend an invitation to all application developers to join the observability party will share these foundational concepts to build on:
Communications Mining Series - Zero to Hero - Session 1DianaGray10
This session provides introduction to UiPath Communication Mining, importance and platform overview. You will acquire a good understand of the phases in Communication Mining as we go over the platform with you. Topics covered:
• Communication Mining Overview
• Why is it important?
• How can it help today’s business and the benefits
• Phases in Communication Mining
• Demo on Platform overview
• Q/A
Essentials of Automations: The Art of Triggers and Actions in FMESafe Software
In this second installment of our Essentials of Automations webinar series, we’ll explore the landscape of triggers and actions, guiding you through the nuances of authoring and adapting workspaces for seamless automations. Gain an understanding of the full spectrum of triggers and actions available in FME, empowering you to enhance your workspaces for efficient automation.
We’ll kick things off by showcasing the most commonly used event-based triggers, introducing you to various automation workflows like manual triggers, schedules, directory watchers, and more. Plus, see how these elements play out in real scenarios.
Whether you’re tweaking your current setup or building from the ground up, this session will arm you with the tools and insights needed to transform your FME usage into a powerhouse of productivity. Join us to discover effective strategies that simplify complex processes, enhancing your productivity and transforming your data management practices with FME. Let’s turn complexity into clarity and make your workspaces work wonders!
Climate Impact of Software Testing at Nordic Testing DaysKari Kakkonen
My slides at Nordic Testing Days 6.6.2024
Climate impact / sustainability of software testing discussed on the talk. ICT and testing must carry their part of global responsibility to help with the climat warming. We can minimize the carbon footprint but we can also have a carbon handprint, a positive impact on the climate. Quality characteristics can be added with sustainability, and then measured continuously. Test environments can be used less, and in smaller scale and on demand. Test techniques can be used in optimizing or minimizing number of tests. Test automation can be used to speed up testing.
Building Production Ready Search Pipelines with Spark and MilvusZilliz
Spark is the widely used ETL tool for processing, indexing and ingesting data to serving stack for search. Milvus is the production-ready open-source vector database. In this talk we will show how to use Spark to process unstructured data to extract vector representations, and push the vectors to Milvus vector database for search serving.
Cosa hanno in comune un mattoncino Lego e la backdoor XZ?Speck&Tech
ABSTRACT: A prima vista, un mattoncino Lego e la backdoor XZ potrebbero avere in comune il fatto di essere entrambi blocchi di costruzione, o dipendenze di progetti creativi e software. La realtà è che un mattoncino Lego e il caso della backdoor XZ hanno molto di più di tutto ciò in comune.
Partecipate alla presentazione per immergervi in una storia di interoperabilità, standard e formati aperti, per poi discutere del ruolo importante che i contributori hanno in una comunità open source sostenibile.
BIO: Sostenitrice del software libero e dei formati standard e aperti. È stata un membro attivo dei progetti Fedora e openSUSE e ha co-fondato l'Associazione LibreItalia dove è stata coinvolta in diversi eventi, migrazioni e formazione relativi a LibreOffice. In precedenza ha lavorato a migrazioni e corsi di formazione su LibreOffice per diverse amministrazioni pubbliche e privati. Da gennaio 2020 lavora in SUSE come Software Release Engineer per Uyuni e SUSE Manager e quando non segue la sua passione per i computer e per Geeko coltiva la sua curiosità per l'astronomia (da cui deriva il suo nickname deneb_alpha).
Maruthi Prithivirajan, Head of ASEAN & IN Solution Architecture, Neo4j
Get an inside look at the latest Neo4j innovations that enable relationship-driven intelligence at scale. Learn more about the newest cloud integrations and product enhancements that make Neo4j an essential choice for developers building apps with interconnected data and generative AI.
2. Order Picking for the 21st Century:
Voice vs. Scan Technology
by Aaron Miller, Principal
Tompkins Associates
Executive Summary decreased by over 25%.
• Labor and training benefit directly from voice
technology solutions.
C ompanies continually strive to extract costs from
their supply chains. Warehouse professionals in par-
ticular are constantly challenged to reduce labor costs,
• By applying voice solutions to perform a range of
assignments across their warehouse, companies
improve productivity and increase order accuracy while can further extend the economic and business
streamlining overall operational costs. As one of the benefits.
warehouse’s most labor-intensive functions, order pick-
ing is a key area that companies focus on for automat- Voice-directed warehouse solutions enable compa-
ing processes with new technologies. Although tradi- nies to achieve efficiencies that translate into measura-
tional order picking solutions—paper labels, RF scan- ble operational gains over traditional picking solutions.
ning and pick-to-light—have been successful in making Users report increases in productivity and accuracy, as
the process more efficient and accurate, increased com- well as a direct payback to the bottom line—all signifi-
petition and the demand for even greater levels of serv- cant benefits that cannot be ignored—proving the value
ice continue to raise expectations for even greater effi- of the voice implementation. Whether the goal is
ciencies and improvements. reduced labor costs or greater operational efficiency, or
Enter voice technology—specifically speech recog- both, voice technology has the ability to rapidly deliver
nition and speech synthesis combined on a wearable a positive operational contribution to warehousing and
wireless computer connected real-time to the ware- distribution operations.
house management system (WMS). When analyzing the
order picking process, most errors occur due to
mispicks, creating a significant cost through returns.
Cumbersome handheld equipment or paper labels asso-
ciated with traditional picking methods require more
time to fill orders. Employee turnover, language barriers
and seasonal increases in part-time employees reduce
an organization’s ability to maintain high productivity,
all resulting in a less-than-efficient picking operation.
Through direct communication with the WMS, labor
management system (LMS) or host system, voice tech-
nology solutions facilitate simple, natural communica-
tion between order pickers and the system to speed the
process and accuracy of order fulfillment.
Companies are finding that voice-directed ware-
house solutions can improve operations and drive costs
from the supply chain. Some of the findings addressed
in this white paper are:
• Voice-directed warehouse order selection has
been found to be more accurate and more pro-
ductive than both handheld scanning and
paper/label based methods.
• One company achieved a reduction of 50% in
returns after implementing voice, which resulted
in nearly $1.3 million in savings in the first year.
• The same company noted that additional physi-
cal moves required by scanning led to inaccura-
cies in picking orders. After converting to voice,
shortages dropped by 11% and mispicks
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3. Order Picking for the 21st Century: Voice vs. Scan Technology
Order Picking: The Core of Warehousing However, scanning is not the ultimate solution. Bar
Order picking is the function that warehouse profession- code read rates can be affected by environmental condi-
als consider to be one of the most critical in their distri- tions, lighting, dirt/smudges and print quality. For scan-
bution operations. As the point where receiving, put- ning to be effective, all labels must have bar codes that
away, storage, packing, shipping, order processing and comply with standard size and format specifications,
customer requirements converge, order picking requires and the label must be in a good, readable condition. To
the most resources, and is the most customer-sensitive read codes, a direct line of sight within a specified read
of the warehousing functions. range is also required for successful reads. Often, as an
Order picking can account for nearly 40 to 60% of operation grows, the number of users connecting
the direct labor budget in a warehouse. As a result, a through a single access point can cause response delays
facility’s labor force and its ability to positively react to to users and degrade productivity. As with any RF
changes in the order-picking environment makes it a equipment, dead zones can be found within an opera-
key economic indicator of costs and productivity—at its tion either through poor access point design or block-
core, even the most automated warehouse is dependent age.
on its operators to make it work efficiently and accu-
rately. For most companies, high warehouse employee Voice Technology at Work in the Warehouse
turnover is a reality. Additional costs are constantly Since its emergence in the 1940s, voice technology has
being incurred for hiring and training new employees impacted a variety of industries. Today, automobile
and often, accuracy and productivity suffer. manufacturers employ voice technology in vehicle navi-
To keep accuracy and productivity high while keep- gation and safety systems to guide motorists to their des-
ing the costs of labor down, companies have turned to tinations. More companies are using voice systems to
technology such as scanning, pick-to-light and voice automate customer service, order placements, banking
technology to reduce costs from the order picking transactions and information dissemination. As this
process. In preparing this white paper, Tompkins technology continues to grow, consumers are becoming
Associates further evaluated the effectiveness of two increasingly aware and accepting of voice technology in
widely used technology solutions for picking: handheld their daily lives.
scanning devices and voice-directed distribution. At the same time, voice technology has made sig-
nificant inroads into the more labor-intensive, industrial
The Evolution of Order Picking: Scanning functions such as manufacturing and distribution, where
The more an area is identified as key to a company’s the ability to be voice-directed is literally freeing up
success, the more technology emerges in that area. workers to be safer in the workplace, more accurate in
Order picking is no exception. A range of screen-based their functions and more focused on the job at hand.
devices that employ a laser scanning beam have been For the distribution industry, voice technology provides
deployed in warehouses. In a scanning scenario, a host an alternative to the labor-intensive multi-tasking that is
system generates a “pick list” of items to be pulled from typical of order picking. Voice’s immediate contribution
the warehouse shelves. That list is displayed on the to more accurate, efficient, and effective order picking
screen of a handheld or truck-mounted terminal with led many of the major grocery distributors to be some
location information and directions for picking. of the first adopters of this technology. Consistent pres-
To pick a product from the shelf or slot location, an sures within this industry to improve productivity over
operator is directed to a designated location by viewing the competition and to “do more with less” led to the
the prompt on the handheld device. Next, the operator search for technology that could go beyond traditional
points the handheld device at the correct target, product methods of order picking to improve the bottom line.
bar code, attached case ID bar code, or a location bar Voice systems allow operators to communicate
code as confirmation that the selector is picking the cor- directly with the WMS, LMS or proprietary host system
rect product from the correct location. The operator to pick orders quickly and efficiently without using any
then picks the listed item(s), and confirms the number handheld devices or paper to record picks. Because
of items being picked by entering the quantity into the operators need only wear a lightweight headset with a
keypad of the handheld device. Once this is completed, microphone and a small, battery powered voice com-
the operator places the items onto a pallet or into a car- puter on a waist belt, the technology leaves both hands
ton. and eyes free for warehouse operators to actually pick
Bar code scanning often produces data accuracy product and move easily from location to location.
rates of up to 99%. This technology is far superior to In preparing the case study below, Tompkins had
manual data entry and recording, which, on the ware- the opportunity to evaluate the Talkman™ integrated
house floor, can cause problems further down the sup- hardware and software system from Pittsburgh-based
ply chain, negatively affecting inventory accuracy and Vocollect. The Vocollect system uses individually
overall customer satisfaction. recorded voice templates to tear down the language
barriers typical in this diverse working environment of a
www.tompkinsinc.com
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4. Order Picking for the 21st Century: Voice vs. Scan Technology
warehouse. Ensuring accurate recognition, each per- a unique numeric identifier called a ”check digit”
son’s voice templates are recorded once and then posted at each pick slot. Upon hearing the cor-
stored as a file. The operator then loads his or her voice rect check digit for the assigned pick slot, the sys-
template to the wearable terminal for each shift. The tem will then direct the operator to make the
voice template establishes the operator’s unique manner number of picks for that location. When a worker
in which they will talk to the system. The recognition speaks check digits that do not correctly corre-
system is completely “language independent”and can spond with what the back-office system indicates
be combined with the spoken commands from speech should be stored at that shelf location, the system
synthesis engines in a number of languages per the pref- tells the operator that they are in the wrong loca-
erence of the user. Vocollect’s voice system has text-to- tion. The pick quantity is not provided to the
speech engines that allow the system to communicate operator until the system hears the correct check
with the operator in up to at least 11 different lan- digit. Optionally, as part of the installation con-
guages. The Talkman system even allows operators to figuration, the operator may be required to repeat
hear one language and communicate back in another. the quantity picked, verifying this quantity. The
Once the operators have acclimated themselves to system then directs them to the next location.
being directed by the voice system, they are even able The resulting smoother workflow is clearly a
to increase the speed at which they are able to work. voice advantage. Operators stay focused as they
Voice systems are easily integrated into a company’s are continually directed by the system’s voice
WMS, LMS or host system, and today, many of these command, allowing them to pick with greater
software providers have created their own product-spe- accuracy and productivity.
cific interfaces for voice technology. Implementation and • Real-time inventory feedback. The voice tech-
configuration of the system requires no more time than nology system permits the operator to request
an RF system, and often it takes less overall time to detailed information about each product or loca-
implement. tion, including product description and UPC in
Once in place, voice technology order picking solu- the event that operators need to verify items at a
tions offer many advantages over traditional methods: location. Stock-outs and shorts are also easily
handled by voice. In the event that an operator
• Active, real-time labor direction. The voice reaches a location that is empty or that lacks the
advantage is seen in its capability to actively appropriate number of items for the pick, the
direct the workforce. Paper-based or bar coding operator is able to alert the system, which will
methods employ self-directed picking, allowing issue a prompt for that location to be replen-
the operator to set his or her own pace. Voice ished. The operator then has the option of adding
raises productivity levels by establishing the pace the pick to the end of their assignment, or rout-
for the operator. As part of daily operations, the ing it back to the system to be assigned to anoth-
workload assigned to an operator is downloaded er operator for picking. Voice technology offers
into voice technology terminals from the WMS, clear inventory management advantages.
LMS or other host system via the facility’s RF
wireless network. WMS systems provide the Case Study: The Difference
capability to prioritize the order picking process Voice Technology Can Make
by grouping orders into waves for efficient pick- Founded in 1926, Associated Wholesale Grocers
ing. Wave management allows warehouse super- (AWG) is one of the largest grocery wholesalers in the
visors to dynamically manage large groups of United States. AWG’s 1,000,000 sq. ft. facility in Kansas
orders to be picked efficiently. Voice technology City, KS is one of the company’s largest and consists of
systems work in concert with the WMS and LMS, five primary areas: dairy, dry, freezer, meat and perish-
capturing this waving information in a mode that ables. The Kansas City facility implemented scanning
can be acted on by the order picker. The sending technology in its entire operation with the exception of
of this wave information can either be dynami- the freezer in the early 1990s.
cally downloaded to the operator in real-time as The need for greater order accuracy and productivi-
dictated by the supervisor or it can take place in ty as a result of growth through mergers and acquisi-
a batch mode. tions continued to be a challenge for AWG. The compa-
• Precision accuracy and faster picking. To ensure ny was also dissatisfied with the performance of the
accuracy, the system employs a convention of scanning technology used in their produce, dairy and
”check digits.” After logging on to their individ- meat areas, and although they needed to conduct a crit-
ual voice computers via a spoken password, the ical overall technology upgrade, they wanted to see
system directs operators to the first pick location. greater performance improvements without having to
Using the Vocollect system, operators verify that upgrade their existing RF system.
they are at the correct location by reading aloud
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5. Order Picking for the 21st Century: Voice vs. Scan Technology
AWG was aware of voice technology as early as improvement in produce to a high of 15% improvement
1994. With early adopters and industry leaders such as in dairy.
Wal-Mart and Kroger successfully using the technology, In the dry and freezer areas which had been using
AWG clearly understood the benefits of voice—reduced paper pick lists, AWG also saw significant improve-
overhead/labor costs, greater productivity and accuracy, ments in productivity up to 4%. Direct costs were also
and more—and hoped this would provide a single tech- reduced by approximately $250,000 annually through
nology they could deploy throughout their entire net- the savings on bar code labels. Additionally, AWG also
work of facilities, including the refrigerated and freezer saw a significant reduction in training time for order
areas. Voice, unlike RF technology, operates more effi- picking staff—less than half what was expected. Today,
ciently in freezer and cold environments. Voice does AWG is implementing voice technology in its
not require the need to remove gloves to enter informa- Springfield, Missouri site, with upcoming plans to
tion, to wipe frost off screens, or to remove RF guns fre- implement in its Oklahoma City facility.
quently to thaw the liquid crystal displays. In addition,
companies do not have to invest in more expensive RF Voice vs. Scanning: The Advantage of Voice
units to use in the harsh environment. While bar code scanning has carved out a niche in
A pilot test conducted in the Kansas City facility warehouse operations, it is not the optimal solution for
confirmed the potential for significant accuracy every operation. The costs of labor continue to chal-
improvements over the existing scanning operation and lenge many facilities where employee turnover and new
resulted in the decision to convert their entire picking employee training keep costs high. At the same time,
operation to voice. AWG implemented the Talkman advancements in WMS, LMS and other technologies
solution from Vocollect in January 2003. The entire continue to boost service levels and provide greater
operation was up and running on voice within just two opportunities to make improvements. As companies
months. The process of bringing each of the facility’s deal with high turnover, greater workloads as a result of
five areas up on voice was sequentially deployed, mov- acquisitions and consolidations, increasing competition
ing from dairy, to meat, to produce, to freezer and final- and greater customer demands, these factors continue
ly to dry goods, which accounted for the largest of the to drive the need for greater accuracy and productivity.
areas with 60 to 80 operators. Voice technology-based solutions provide a faster,
more efficient picking alterna-
Productivity Increases After Voice at AWG tive that replaces paper-based
pick lists and handheld scan-
ning terminals. Its unique fea-
16% From Scanning to Voice
tures allow tangible benefits in
14% 15% areas such as order accuracy,
returns, productivity, training
12% and labor, safety/ergonomics
10% 12% and ROI.
8%
From Paper to Voice 8% Order Accuracy: For most
6% companies, order accuracy is
4% the single largest benefit
3% 4% gained from voice technology
2%
systems. In order picking,
0% errors occur frequently because
Dry Freezer Produce Meat Dairy
of mis-picks, over-picks and
under-picks and can contribute
to significant costs through returns.
Figure 1. Picking Productivity Improvements after Voice After successfully implementing voice in its Kansas
Technology Implementation at AWG Kansas City. City facility, AWG saw its overall order accuracy rise
from 99.52 to 99.64%. To better understand this reduc-
Today, there are approximately 170 peak users on tion, for a warehouse that ships a volume of approxi-
the voice system at any given time across three shifts mately 62 million cases/year, this results in an addition-
over a 24-hour period. Since implementation, AWG has al 74,000 cases picked correctly that will not have to be
seen significant improvements in productivity in all repacked or brought back into the facility and replaced
areas of the distribution center (see Figure 1). It should in inventory. Assuming a value of $20/case, this
be noted that the greatest improvements in productivity amounts to nearly $1.5 million in savings.
came over existing scanning operations in produce, Greater order accuracy achieved through voice
meat and dairy areas ranging from a low of 8% technology leads to a significant reduction in returns
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6. Order Picking for the 21st Century: Voice vs. Scan Technology
that were picked in error and not captured by the audit-
shorts, allowing the slots to be filled and the order
ing process. For companies like AWG who have high
picked before the end of the operator’s assignment.
volumes and thousands of SKUs, returns represent a sig-
With a voice technology solution, empty locations do
nificant cost. At AWG Kansas City, the 50% returns
not result in an unfilled order for the customer.
reduction after implementing voice resulted in nearly
At Associated Grocers of New England in New
$1.3 million in savings in the first year. Hampshire, returns have decreased from three per 1000
to one per 1000 after the
implementation of voice tech-
Reductions Achieved After Voice at AWG nology. At Price Chopper, a
large, East Coast-based grocery
chain, inventory returns adjust-
ments after voice have
Shortages 11% decreased from $500,000 in a
30-day period to just $1,500
over the same period. At
another leading grocery retail-
Mispicks 25% er, Hannaford Brothers, voice
picking allowed inventory
accuracy improvements from
50% 50 to 80%, with errors reduced
Returns
from 3 to 5 errors per thousand
to ½ to 2 errors per thousand
0% 10% 20% 30% 40% 50% via voice.
Productivity: Voice’s hands-
Figure 2. Reductions After Voice Technology Implementation free inherent features contribute to the ability to make
at AWG Kansas City. significant, measurable improvements in productivity
almost immediately after implementation. The lack of
During the RF scan process at AWG in Kansas City, cumbersome equipment to operate or labels to carry
the additional physical moves required by scanning led translates to less time required to fill orders. The hands-
to inaccuracies in picking orders. As described in Figure free and eyes-focused capability enables operators to
2, with voice, shortages dropped by 11% and mispicks make picks at the instant they receive the command
decreased by over 25%. Instead of having to reach to because both hands are available to pick heavier or
scan a label when picking with voice technology, a spo- multiple items, resulting in less time required for picks.
ken check digit easily confirms the correct location. Voice is of particular benefit for facilities with heav-
This demonstrates a key benefit of voice, as operators ier items of varying weights, sometimes called catch
are able to visually focus on the assigned task rather weights. For example, in the meat section at AWG,
than on a technological device. Eliminating excess packages vary by weight. In a scanning or label envi-
physical movement that can sometimes be a distraction, ronment, operators must first verify the weight by scan-
voice enhances an operator’s ability to concentrate on a ning or logging the weight of each pick on a paper list.
given assignment. For example: bar code locators This list is then handed to a clerk to be keyed in at a
require operators to scan the item and then key in the later time, thus incurring additional labor and increasing
quantity picked into the device. This diverts their atten- the chance for errors. With voice, operators are only
tion away from the inventory location slot, as they are required to read the weights back to the system and
required to look down at the scanning device to key in continue picking without losing momentum.
the information. This diversion can allow them to easily As provided in Figure 1, following the voice imple-
lose track of where they are in the process. If they key mentation, AWG Kansas City saw an overall productivi-
in the wrong information, inventory inaccuracies result. ty increase that ranged from 3% in the dry goods area
With voice, operators are continually being prompted, to 15% in dairy. Similarly, Hannaford Brothers realized
keeping their concentration and attention levels high productivity increases of 5% to 6% in their initial roll-
and focused directly on the pick itself. out of voice in their dairy section. Other areas realized
Like most scanning technology, voice systems are productivity gains that ranged from 3% to 15% at
able to communicate with the host system in real-time. Hannaford.
Because each pick is tracked, the system has immediate
visibility of its inventory, and operators are able to com- Training/Labor: Voice technology has a great impact
municate back to the system from the floor. Therefore, on an operation’s labor force. A successful facility
operators are able to alert the system of stock outs or focuses on customer requirements—and is directly
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7. Order Picking for the 21st Century: Voice vs. Scan Technology
dependent on its operators to make order picking, and paperwork even more cumbersome and difficult to
receiving and all downstream functions work correctly. handle. The hands-free, wireless features of voice leave
In high-turnover industries, companies using voice operators able to more easily pick heavy items. Because
have reported greater employee satisfaction since imple- these operators will record their voice templates in the
menting voice technology. Employees enjoy the new, same environment in which they work, the system
modern technology, and they like the flexibility and adjusts for the additional background noise common in
control the system gives them over their assignments freezer and refrigerated environments. The voice termi-
and the speed at which they work. The personalization nal’s two-sided microphone allows the operator to
feature of voice technology makes it ideal for distribu- speak into one side while the other side calibrates back-
tion environments that typically employ a significant ground noise, reducing its ability to interfere with trans-
population of non-native English speakers. This feature mission.
makes it easier for employees to be trained
and achieve peak performance quickly com- Goal Voice Scanning
pared to the training required for scanning Order Accuracy Focus on Focus on
applications. Reduced training time through Assignments Equipment
voice is common when compared to tradi- Productivity “Hands-free, Handheld
tional training times for scanning and manual Eyes-free™” Equipment
operations. Labor Active Passive
In addition, voice makes the employees Direction Direction
and not the equipment accountable for per-
formance. Warehouse supervisors are better equipped Figure 3. Voice vs. Scanning Technology.
to address performance issues because they have daily,
measurable feedback about employees’ performance. Voice: The Picking Technology for Today
Because the employees are actively involved in their For any organization seeking improved order accuracy,
assignments by adjusting the system speed to work increased productivity and reduced labor costs, voice
faster, many report employees feeling a greater sense of technology has proven its value in the warehouse:
ownership for their work.
• Voice technology solutions are proven to bene-
ROI: Companies who have implemented voice technol- fit organizations that seek improvements in
ogy have been able to demonstrate a payback that is accuracy and productivity. The technology’s
well above industry standard for other picking technolo- hands and eyes-free interface and active labor
gies. After implementation of the Vocollect product direction allows operators to work more efficient-
suite, typical ROI achieved is in the range of six to nine ly without cumbersome equipment to slow them
months. At AWG Kansas City, the company expected to down or distract their focus while picking. The
see an ROI of eighteen months, but actually achieved it check digit and catch weight features of voice
in less than nine months. systems like Vocollect’s make it easy for opera-
tors to quickly verify product locations and
Safety and Ergonomics: In addition to the obvious weights without the additional handling of paper
hands-free features of voice that contribute to productiv- or scanning equipment. The increased productiv-
ity, the fact that operators have to constantly communi- ity and accuracy results in reduced error rates,
cate with the system leaves them more focused on the fewer returns and greater supply chain efficiency.
assignments at hand, rather than on conversations, traf- Many companies who have implemented voice
fic or other distractions in the aisles. At companies like solutions see these benefits from just the initial
AWG Kansas City who have 175 operators picking test pilot.
throughout the facility, peak shipment times have 60 to • Labor and training benefit directly from voice
80 operators picking in a single area using pallet jacks technology solutions. Companies using voice
and other motorized vehicles moving quickly through technology report overwhelming success in train-
the aisles. Voice leaves operators more unencumbered ing and the amount of time it takes to achieve
and alert to their environment as they travel from pick peak productivity with their employees. Voice
to pick. technology breaks down the language barriers for
multi-lingual operations. For many users,
Flexibility for a variety of environments: Regardless of turnover has reduced since voice implementation
the type of product being picked in the warehouse, and productivity gains continue to rise as opera-
voice technology makes the picking process easy. tors become more skilled in their positions.
Scanning is difficult in many refrigerated and frozen • Voice solutions are proven to be well suited for
environments where temperatures require operators to labor-intensive, high-volume, high-SKU opera-
wear heavy clothing and gloves—making the equipment tions. Grocery, food and retail distributors have
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8. Order Picking for the 21st Century: Voice vs. Scan Technology
achieved significant operational improvements believes that this type of technology will continue to be
using voice technology in their picking opera- adopted by an increasing number of industry segments
tions for full case and each picks. In addition to and feels comfortable in recommending that this tech-
picking operations, many companies who have nology be considered as part of an organization’s overall
implemented voice solutions for order picking supply chain improvement strategy.
are also planning to add voice in their replenish-
ment, receiving and inventory control areas.
• Voice and RFID are complementary technolo-
gies. Like voice, RFID’s promise of a scan-free
supply chain is too compelling to ignore. RFID
readers come in two basic configurations: mobile
and fixed. Mobile readers are usually employed
as peripheral devices on handheld or vehicle-
mounted terminals. Like the early days of bar
About Tompkins Associates
coding when scanners typically could handle Tompkins Associates provides companies with consult-
only one bar code symbology or type, many ing expertise in warehousing, logistics, distribution, ful-
RFID readers are capable of only interrogating fillment, manufacturing, material handling, transporta-
one tag frequency and protocol. As operations tion, inventory management, and procurement.
are required to integrate multiple technologies, Customers seek our hardware and software integration
voice technologies will enhance the hands-free expertise to create intelligent warehouses using material
nature of the RFID tag by reading the tags with a handling equipment, automation and controls, ware-
wearable reader incorporated into the voice ter- house management systems and well-trained people.
minal. The integrated voice-driven RFID reader in Simply no other company offers more capabilities in
the wearable computer will allow operators to distribution center design, warehouse strategic plan-
interrogate RFID tags by a voice command and ning, distribution network configuration, transportation
have the tag talk to them regarding which actions system planning, and supply chain strategy.
are to be taken. This can be occurring while Tompkins Associates is headquartered in Raleigh,
simultaneously passing relevant data from the N.C., and has offices throughout the United States and
RFID tag directly to the WMS system over the in the UK and Canada.
WLAN. Visit www.tompkinsinc.com for more information.
Summary
Establishing the best order picking practices for your
warehouse or distribution center operation is a signifi-
cant task. An appropriate solution for one operation
may not be the most ideal solution for another.
Evaluating any solution requires an in-depth analysis of
an organization’s current and future needs. For compa-
nies who need to improve order accuracy, increase pro-
ductivity and reduce labor costs, voice technology solu-
tions present a viable alternative for reaching these
goals. Companies who have invested in voice systems
are successfully utilizing the technology to achieve
accuracy rates of up to 99.9% and above, productivity
increases of over 25% and are pleased with the reduced
turnover and training time required for their labor force.
Perhaps most important is the fact that voice solutions
demonstrate direct payback to the bottom line—typical-
ly in less than one year.
While voice systems were initially considered by
some to be a novelty, they have proven themselves to
be a beneficial and rugged tool in the warehouse envi-
ronment. Significant increases in productivity and accu-
racy, reductions in picking errors in addition to minimal
training time makes this technology one that should def-
initely be considered when searching for methods to
lower overall operational costs. Tompkins Associates
www.tompkinsinc.com
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