Vodafone is a large global telecommunications company headquartered in London with over 150 CRM implementations across industries. They are able to offer insights from previous experience to save time and increase project success. Vodafone provides benefits like improved marketing through a clearer view of customers, more effective sales through automation and data access, improved service through management systems, and increased productivity and customer value. Their CRM practices like advertising and customer outlets help build relationships and provide solutions.
Telecom sector in India and Customer Relationship Management (CRM)Raja Sarkar
The Indian telecom sector has evolved over the last two decades significantly. Before
the economic liberalization in the 1990’s, it was the state run service providers BSNL(Bharat
Sanchar Nigam Limited) & MTNL (Mahanagar Telecom Nigam Limited) who had absolute
monopoly in this sector. Landlines used to dominate the Indian telecom space. Mobile phone users
were very few and they were mostly from the ultra rich and the elite segment. Call charges were
extremely high which kept the ordinary people outside the purview of the telecom service. It was
the economic liberalization which opened the floodgates for private and foreign investments in the
Indian economy in almost each and every sector and the telecom sector was also not untouched by
it. It brought the private players into the telecom space and created a fierce competition which
resulted in an ideal atmosphere for the diffusion of the telecom services among all classes and
segments. It was the trigger for the subsequent telecom revolution in India which ultimately
resulted in India becoming the 2nd largest telecom market in the world with more than a billion
customers. Today it’s the mobile phone which dominates the Indian telecom space and landline is
fast becoming an extinct species. With one of the cheapest tarrifs in the world along with the
numerous value added services, mobile phones have virtually become an inseparable part of our
lives. With the advent of smart phones and the introduction of 3G & 4G services in India, we are
rapidly moving towards a second revolution in the Indian telecom space.
Telecom sector in India and Customer Relationship Management (CRM)Raja Sarkar
The Indian telecom sector has evolved over the last two decades significantly. Before
the economic liberalization in the 1990’s, it was the state run service providers BSNL(Bharat
Sanchar Nigam Limited) & MTNL (Mahanagar Telecom Nigam Limited) who had absolute
monopoly in this sector. Landlines used to dominate the Indian telecom space. Mobile phone users
were very few and they were mostly from the ultra rich and the elite segment. Call charges were
extremely high which kept the ordinary people outside the purview of the telecom service. It was
the economic liberalization which opened the floodgates for private and foreign investments in the
Indian economy in almost each and every sector and the telecom sector was also not untouched by
it. It brought the private players into the telecom space and created a fierce competition which
resulted in an ideal atmosphere for the diffusion of the telecom services among all classes and
segments. It was the trigger for the subsequent telecom revolution in India which ultimately
resulted in India becoming the 2nd largest telecom market in the world with more than a billion
customers. Today it’s the mobile phone which dominates the Indian telecom space and landline is
fast becoming an extinct species. With one of the cheapest tarrifs in the world along with the
numerous value added services, mobile phones have virtually become an inseparable part of our
lives. With the advent of smart phones and the introduction of 3G & 4G services in India, we are
rapidly moving towards a second revolution in the Indian telecom space.
A Market Research on Vodafone India in the cuddalore district on understanding the motivational factors for the retailers and customer buying behavior for Vodafone India in TN-Circle.
Hybrid IP PBX telephone system is a new technology that will be launched in an ABZ Company.
A PBX is the device that carries calls through a network of trunk lines that do not allow calls to the outside audience directly.
Is there such thing as a loyal mobile subscriber? In many saturated markets the focus is turning to keeping the high-spending customers, keeping them loyal and converting them to enthusiastic advocates. This research will provide you with clear, actionable ideas that can help you reduce customer churn.
Talking SIP empowers the MVNA, MVNE and MVNO to excel in all areas of their telecom offerings with a platform that converges mobile and VoIP. This significant level of convergence positions the mobile operator to provide a complete suite of mobile voice, data and SMS services along with compelling VoIP services for redundancy and cost reduction for the consumer, enterprise and M2M markets.
A Market Research on Vodafone India in the cuddalore district on understanding the motivational factors for the retailers and customer buying behavior for Vodafone India in TN-Circle.
Hybrid IP PBX telephone system is a new technology that will be launched in an ABZ Company.
A PBX is the device that carries calls through a network of trunk lines that do not allow calls to the outside audience directly.
Is there such thing as a loyal mobile subscriber? In many saturated markets the focus is turning to keeping the high-spending customers, keeping them loyal and converting them to enthusiastic advocates. This research will provide you with clear, actionable ideas that can help you reduce customer churn.
Talking SIP empowers the MVNA, MVNE and MVNO to excel in all areas of their telecom offerings with a platform that converges mobile and VoIP. This significant level of convergence positions the mobile operator to provide a complete suite of mobile voice, data and SMS services along with compelling VoIP services for redundancy and cost reduction for the consumer, enterprise and M2M markets.
mCarbon is the leading mobile technology solutions innovator delivering context-aware offerings that enable communication service providers to enhance usage and retention and create superior customer engagement.
Cloud technology is the best companion for mobile businesses. It adds organisational and connectivity benefits to the industry, which it might miss due to its portable nature.
This PPT will show how cloud technology will help mobile or truck businesses succeed by overcoming the challenges.
SpeechStorm understands their customers needs. Throughout these slides we cover the 5 fears businesses have been facing when introducing a new IVR system.
The key questions are:
1.) What is the customer reaction to IVR?
2.) Will I be able to use it in my organisation?
3.) Is it proven?
4.) Are there cost savings?
5.) How flexible is the system?
For a business to grow and respond to the threats and opportunities, Vodafone’s flexible infrastructure helps to innovate and implement new communication technologies by reducing the cost and complexity of managing global communications. The mobile, fixed and machine-to-machine technology helps in creating new products, revenue streams and routes to market. Various powerful tools and flexible approach makes the people happier, more engaged and more productive at the same time.
Apart from Wireline solutions, Enterprise mobility, Machine to machine solutions and Business value added services Vodafone provides conferencing and collaboration facilities for the large corporates.
With the advent of technologies, every sector has had a
digital shiŌ in their services. Among them all, the telecom
industry has seen a tremendous boom in the range of
their services. But with the ability to adapt quickly and
easily, the industry has come up with innovative solutions
to their customers.
This issue of The Business Fame of The Most Prominent
Telecommunication Solution Providers in 2021 features
the companies that have built, managed and maintained
high quality telecom services to their clientele.
2. Why Vodafone ?
• Experience of over 150 CRM implementations
across a range of key industry sectors ensures
deep domain and technical expertise
• Able to offer insights gained from previous
experience saving time and increasing project
success
3. Introduction
• Name Vodafone came from “voice”, “data” and “telephone”
• Largest telecom company in the world in terms of turnover and 2nd largest
after China Mobile in terms of subscribers
• Founded:1983 as RACAL TELECOM, Demerged from Racal Electronics
(parent company) in 1991 and named VODAFONE
• Vodafone Group Plc is a British multinational telecommunications
company headquartered in London and with its registered office
in Newbury, Berkshire
• Vodafone Global Enterprise Limited is a MNC which provides
telecommunications and information technology services
• Vodafone India, formerly Vodafone Essar and Hutchison Essar, is
the second largest mobile network operator in India after Airtel based in
Mumbai
7. Benefits : Vodafone
Marketing– obtain a clearer view of customers ,make more informed
investment automate campaign management and increase campaign success
Sales– sales force automation, more informed real-time lead and opportunity
management, shorter sales cycle, close more business
Service– call centr e and field service management, job scheduling, service
reporting and analysis
Mobile access– instant access to customer and win rates activity data,
increase productivity and efficiency ,deliver more value to customers and
improve win rates
8. Benefits: Vodafone
• Innovate and deliver customer’s total
communication needs
• Education of customer in terms of
cellular telephones
• Clarity in marketing of communication
strategies
– Product category
– Brand awareness
– Enhance purchase behavior
12. CRM practices
• Vodafone ads plays a role in building up CRM
• Vodafone outlets helps customers to deal with
problems and providing solutions for it
13. Conclusion
• Feedbacks
• Trained and skilled sales personnel
• Monitoring of relevant/irrelevant offers
• Improvement of post paid services
• Flexibility in providing solutions
• Ability to offer right solutions to meet customer
needs and driving measurable business processes