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Impact
The difference we make in the world




 Impact / outcomes = the changes, benefits or
   other effects that happen to those you’re
 working on behalf of or who use your services.
Things to do with Impact


• Think impact – always keep it in mind
• Plan to create it – when defining your strategy
• Deliver impact – in your work
• Assess impact – measure how well are you
  meeting your planned impact
• Improve it – learn how to create more impact
• Communicate it – internally and externally
Where is your organisation now on impact?

     Red:- your organisation is not even talking about impact or outcomes,
     let alone evidencing, communicating and learning from them.




     Amber:- you have talked about your impact/outcomes and you
     capture your outputs but have struggled to capture information
     about your impact. Your plans are not always focused on intended
     impact and you’re not always good at communicating the difference
     you make.

     Green:- Your organisation knows a fair bit about impact and has
     found ways of capturing some evidence of outcomes but want to
     see if there are ways of improving what you do and learning from
     others and the VIP materials.
Important Definitions

• Outputs – the services you deliver
• Experiences – how users feel when using your services
• Outcomes/Impact – the changes, benefits or other effects that
  happen to your beneficiaries or users as a result of your services
• Beneficiaries – the people that you ultimately exist to benefit
• Users/audiences – the people you work on or with in order to
  help your beneficiaries (e.g. external agencies)

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VIP Introducing impact slides

  • 1. Impact The difference we make in the world Impact / outcomes = the changes, benefits or other effects that happen to those you’re working on behalf of or who use your services.
  • 2. Things to do with Impact • Think impact – always keep it in mind • Plan to create it – when defining your strategy • Deliver impact – in your work • Assess impact – measure how well are you meeting your planned impact • Improve it – learn how to create more impact • Communicate it – internally and externally
  • 3. Where is your organisation now on impact? Red:- your organisation is not even talking about impact or outcomes, let alone evidencing, communicating and learning from them. Amber:- you have talked about your impact/outcomes and you capture your outputs but have struggled to capture information about your impact. Your plans are not always focused on intended impact and you’re not always good at communicating the difference you make. Green:- Your organisation knows a fair bit about impact and has found ways of capturing some evidence of outcomes but want to see if there are ways of improving what you do and learning from others and the VIP materials.
  • 4. Important Definitions • Outputs – the services you deliver • Experiences – how users feel when using your services • Outcomes/Impact – the changes, benefits or other effects that happen to your beneficiaries or users as a result of your services • Beneficiaries – the people that you ultimately exist to benefit • Users/audiences – the people you work on or with in order to help your beneficiaries (e.g. external agencies)

Editor's Notes

  1. Slide instructions: 1 clickNarrative:These are useful definitions of terms that may come up and how NCVO defines each one. There are some added complications for IO’s because they have so many different types of engagement with civil society groups, but it is still worth defining who your beneficiaries are.