This document appears to be a resume for Viktor Idlis summarizing his professional experience and areas of expertise. Over 10+ years, he has held several systems engineering, operations engineering, software testing and lab support roles at Microsoft providing support for environments like Active Directory, Exchange, SQL, IIS, Hyper-V, SCCM and more. His responsibilities have included deploying, maintaining and troubleshooting servers, workstations and virtual environments. He is proficient in Windows, Linux, networking tools and scripting languages like PowerShell and has several technical certifications.

1. Viktor Idlis
1103 NE 153rd
Pl.
Seattle, WA, 98155
Tel: (425) 296-6632
E-mail: idlisvg@gmail.com
SUMMARY
 Over 10 years of diverse experience in Windows NT/2K/2K3/2K8,2K12, Win7-8.1-10, Linux and
UNIX environments.
 Proficiency in system administration, network troubleshooting and helpdesk support
 Strong knowledge of Microsoft servers (Exchange, SQL, IIS), network topology and monitoring
tools (MOM, NetMon, OpManager)
 Exceptional team member, comfortable with leading and delegating.
 Wide-ranged expertise in Microsoft administration suite (SCCM, SCOM, SCVMM).
 Strong scripting (batch files, VBS, PowerShell), technical writing and time-management skills.
 A+& Network + certified, MCP ( Win 2K Server & Pro ), CCNA
PROFESSIONAL EXPERIENCE at MICROSOFT
( the most recent/current non-Microsoft project is listed @ 2nd
page)
Systems Engineer III (8/13 – 9/15) AD Test , Bldg. 43
 Support production/testing next generation of Active Directory dogfood environment,
respond to Tier 3 and 2 support issues.
 Deploy /upgrade /build/rebuild physical and virtual (Hyper-V) server’s operating system;
maintain and support both Domain Controllers (MS Windows Active Directory 2008R2/
2012/Windows Server Next Generation) and infrastructure servers.
 Review access policies and security standards for testing domains, configure GPO and ACL
for different OU-s.
 Administer Windows Active Directory self-hosting Infrastructure while maintaining a highly
available production resource for the business.
 Review system issues and provided long term solutions and feedback for product units.
Create and edit system documentation guides, operational specifications, and knowledge
base articles; develop PowerShell automation scripts.
 Implemented network-based debugging environment for production domain controllers to
increase reliability and troubleshooting effectiveness.
Operations Engineer III (1/13 – 6/13) FFO Service , Bldg. 9
 Provide day-to-day operational support for diverse ForeFront environment at multiply
locations (Red. Ridge, Bldg. 88) with more than 1.2K baremetal/VMs, performing Tier II
duties, working on issue triage, escalation and investigation to meet business and technical
requirements; identifying opportunities for process improvement and solution enhancement.
 Perform deployment of different topologies for FFO testing environments using robust
PowerShell-driven workflows, troubleshot and triage failed WFs, analyzing errors and filing
bugs @ Product Studio. Wrote multiply PShell scripts intended to collect necessary info and
automate routine processes in FFO environments.
 Set up and administer iLo interface for all baremetal HW, developed a script to collect all
necessary HW performance info using HP iLo web-interface.
 Manage AD for testing domains, creating new account , setting permissions, and replicating
SG and OUs between different environments.
Software Test Engineer III / Lab Engineer (6/11 – 8/12) Xbox Lab, Studio “C”
 As a member of XBox Lab Team (serving 3 Windows labs with >1000 Xboxes and >300
servers/PCs) responsible for support and maintenance of the entire lab environment,
supporting infrastructure and testing activities.
 Created/reconfigured multiply VMs using MS Hyper-V Server 2K8 ( SCVMM) , utilized diff.
methods to automate installation of different Windows builds ( WDS - Windows Deployment
Server, MDT – Microsoft Deployment Toolkit), wrote PS scripts to automate required tasks.
 Own performing automated full test passes using WTT jobs, monitoring incomplete results;
administered WTT by managing different pools, designing Workflows and creating queries.
 Participated in deployment of SCCM07 in the lab, performed patch management and WSUS
implementation, installed Smart agents on VMs and resolve compatibility issues. Was
responsible for management pack update, alert tracking and reporting.
Software Test Engineer III / Lab Analyst (7/10 - 4/11) WCOPS, Bldg. 27
 Worked for WCOPS Lab Services Team (serving multiply Windows labs with >10K TERRA
machines, >1000 servers/file shares) providing support for devs/clients for lab operations
and testing activities, H/W maintenance, OS installs, and automation tools implementation.
 Effectively employed various Microsoft-developed software/tools - WTT environment
( plugins, jobs), Automated Software Installer (ASI) and WDS scripts to deploy Safe/ TestOS
AREAS OF EXPERTISE
Skills
MS-DOS 3.1 – 7.1
Windows Vista/ 7 / 8
Windows Server 2012 (R2)
Windows Server 2K8 (R2)
UNIX (Solaris 2.4 -2.7)
LINUX (Red Hat, SUSE)
Years
12
7
2
5
2
1.5
MS Deployment (ASI,WSUS,
WDS,MDT)
MS Configuration (SMS,
SCCM07/12, MOM, SCOM)
MS Hyper-V/ SCVMM
MS IIS ( 5.1 - 7.5) , ISA(2K6)
MS Exchange (5.5, 2K3,2K7)
MS SQL (7.0,2K,2K5)
MS Sharepoint
6
0
4
0
3
3
2
2
1
Microsoft Tools:
WTT Studio 2.0-2.6;
WTT Mobile Studio/Client
WinDbg, Kernel debugging
Product Studio/ Bugger
SOCTicketing, iAdmin,
TeamTool 5.0, Test Central
TFS, Octopus
0
6
2.5
2.5
2
2
1
1
McAfee & Symantec AV
Symantec Ghost
Avocent KVM-IP ( DSView)
Veritas /RedGate Backup
HP OpenView/ Ciscoworks
Ethereal, TCPDump, Netmon
T-SQL queries
4
3
3
2
1
1
1
Ethernet, TCP/IP
DNS, WINS,DHCP
SSH, SSL,FTP,POP3/ IMAP4
WMWare, Backup Exec
10
5
2.5
1.5
Additional Experiences
MS Office XP/2K3/2K7/2K10
MS Visio, Visual Studio 2K5/8
Scripting: VBS, PowerShell, Batch
Certifications
CCNA – (Exam 640-801) 2003
MCP – Windows 2KServer 2003
( Exam 70-215)
MCP – Windows 2K Pro 2002
( Exam 70-210)
Network+ (CompTIA) 2001
A+ (CompTIA) 2000
Additional Training
MS Active Directory Design
MS SQL Server Design
Hardware/Network Experience
Intel Core 2 Duo, Xeon; AMD Athlon64;
RAID,SAN, NAS, ISCSI
HP/Compaq servers (Proliant),
StorageWorks (EVA 6400/8400)
Dell servers (PowerEdge), Storage-
Compellent, APC Power supplies (UPS)
F5 load balancers;
Cisco 1700-4500 router setup;

2. VIKTOR IDLIS (425) 296-6632
images, manage DSView/ debugger connectivity for reimaged machines.
 Utilized and maintained LabHelp Ticketing system, reporting daily open ticket count and
SLA compliance, and blocking issues and ensure these stay within expected guidelines.
Cisco 3750 Switches installation
PROFESSIONAL EXPERIENCE at MICROSOFT
Software Test Engineer III / Lab Engineer (4/09 - 3/10) SSD, Bldg. 34
 Performing testing and lab-support duties, responsible for monitoring/maintaining of the test environments for Solution Storage
Division (SSD) products @ 2 large server labs( up to 300 servers), setup of performance testing hardware with EVA5k storage array.
 Own performing automated full test passes using WTT jobs (with custom parameters, workflows), monitoring reliability (stress/longhaul)
testing for multiple components and environments – Clustering, NLB, DFS , and triaging results.
 Managed testing domain, created complex HW configurations with different applications, Performed File capacity tests using Xperf and
NetMon tools.
 Created/configured multiply VMs using MS Hyper-V Server 2K8, utilized different methods to automate installation of Windows and Solaris
builds. Using TeamTool and TestCental created templates to install different builds, reviewed test specs, wrote new template scripts.
Software Test Engineer III (7/08 – 12/08) dot Net Compact Framework (.NetCF) Lab Bldg. 41
 Combining STE and Lab Engineer duties, responsible for support and maintenance of the entire test environment @ .NetCF Lab,
which encompasses more than 150 servers, test machines, device emulators and small form factor ( Windows CE/Mobile) devices.
 Owned performing all automated/manual tests in the Lab, triaging the results, logging bugs, monitoring reliability, implementing such
tools as WTT Mobile Studio, VS 2005/08, PB 6/7.
 Supported team’s IIS 7.0 server, performed web applications deployments with Octopus tool, monitored application pools.
 Build projects , maintained builds in MS VS using Source depot and TFS for version control, identifying dependencies in the builds
and debugging build whether it’s necessary.
Data Center Support analyst (7/07 - 6/08) MegaLab DataCenter Bldg. 88
 As a member of ITLabs team providing Tier1&2 support, was responsible for monitoring/ maintaining the large enterprise
environment @ Microsoft MegaLab (> 10K servers hosted).
 Configured RAID sets for server disk arrays (incl. SQL), troubleshot failed H/W, installed server OS and packs manually/from network,
provided backup/restore and rebuild services.
 Effectively employed various Microsoft-developed software/tools - SCCM 2007, Automated Software Installer (ASI) and WDS scripts
to deploy Safe/ Test OS images, managed debugger connectivity for reimaged machines.
 Monitored high-availability web-server network, supported CISCO net gears, provided load-balancing, clustering and backup solutions
for front/back-end servers. Assisted in migration from MOM2005 to SCOM07, utilized OpenNMS, and NetMon monitoring solutions.
 Supported SOCTicketing system, monitoring work queue for reported issues and creating, providing customer support via phone,
E-mails, consulting internal customers as needed.
Software Test Engineer II / Lab Support Engineer (9/06 - 6/07) NLB and Cluster Lab Bldg. 9
 As a member of Test Lab support team implementing new Longhorn Server features for Clustering and Load Balancing, was
responsible for monitoring/maintaining a large server lab with 500 servers.
 Performed hardware setup, troubleshooting, and replacement for HP and Dell servers with different platforms (x86/ia64/x64) ,
deployed W2K3/Longhorn OS’, administered network infrastructure.
 Employed various Microsoft software/tools - Windows Test Technology (WTT) & Product Studios, Automated Software Installer
(ASI) scripts and Automated Deployment System (ADS) to install builds, launch tests and triage bugs.
 Acted as a Tier 1/2 escalation support for Software Developers, identifying breaks, collecting and analyzing information from KD
sessions (debuggers). Was responsible for follow-up, bug checking/recognition /tracking and filing them by using Product Studio
SOC Support Engineer (10/04 - 6/05) MSN Platform RedWest “D”
 As a member of Tier1 support team, assisted in migration from old MSN content platform to new one. New project (Bedrock) includes
unification of all publishing tools for MSN.
 Monitored high-availability web-server network ( MOM ,OpManager) , worked with Problem engineering in resolving service-
interrupting incidents and providing operational requirements.
 Troubleshot initial SQL job and database errors, performed caching for specific URLs, updated content to websites, changes in load
balancing, performed server upgrades/reboots (physically/remotely).
 Performed remote control and management over server’s farm (more than 2K servers) in Tukwila, managed deployments, monitored
and troubleshot servers remotely using SOCTicketing system.
PROFESSIONAL EXPERIENCE outside of MICROSOFT
Windows Server Admin (10/15 – present) Davita, Inc. ( contract) Federal Way, WA
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3. VIKTOR IDLIS (425) 296-6632
• As part of IT Team is responsible for maintaining DaVita's enterprise infrastructure, supporting and managing the Windows
2K3/2K8/2K12 server environment, including administering VMWare and Active Directory.
• Engineer Windows server solutions taking care of integration, data storage, retention and disaster recovery planning for business
critical applications and functions.
• Perform monitoring system ( HPSA, McAfee Orchestrator) administration and troubleshooting, reinstalling/ fixing agents and deleting
obsolete accounts.
• Maintain server inventory using ServiceNow, performing build-up and implementation of new servers and decommission of old ones,
updating Sharepoint sites and another documentation.
• Provide customer support, resolving network connectivity and H/W malfunctioning issues.
Microsoft Systems Engineer (10/12 – 12/12) Amazon, Inc. ( contract) Seattle, WA
• Performing short-term project developed, implemented and supported new configuration and monitoring solutions for a distributed
farm of 70+ Win2K8 R2 servers, based on SCCM/SCOM 2012. Defined new patching polices, designed new types of Deployment
Packages and Applications to be distributed.
• Maintained AD users and groups in diverse environment, defining user access audit policies, managed MS SQL 2008R2 cluster;
implementing RedGate Backup solution for SQL servers.
• Supported VMs based on Oracle VirtualBox solution, deploy and configure new VM images, then administered them
using SCCM 2012. Developed new PowerShell scripts to integrate SQL clients with Configuration Manager.
Windows System Administrator (08/05 - 08/06) Irdeto Mobile (contract) Bellevue, WA
• Provided system and network support for a small enterprise comprising 70 Windows 2K/Unix - based servers. Performed hardware
and system software troubleshooting, application support.
• Responsible for all aspects of installation and management network servers based on MS Win2K/2K3 Server with: Active Directory,
MS Exchange 2K3, DHCP, and DNS supported.
• Performed 50-users migration from MS Exchange 5.5 to 2K3 with a minimum downtime, resolved compatibility issues, created new
mail settings/mailboxes. Administered all user accounts for AD, PBX and voicemail, supported VOIP communications.
• Monitored and analyzed network traffic and server performance using MOM agents, SNMP and protocol analyzers, provided license
management, maintenance of Veritas Backup and Symantec Anti-virus solutions.
• Maintained asset inventory. Recommended and purchased of all company hardware and software acting as a liaison with HW and
telecommunications vendors and support staff.
IS Specialist (09/03 – 09/04) Neighborhood House – Non-profit Organization Seattle, WA
• Administered NT 4.0 WAN/LAN with multiple domains, assisted in migration to the new domain structure with Active Directory.
• Provided technical support for network infrastructure on several client sites, integrated Mac w/stations in Windows environment,
IT Support Analyst (07/02 – 07/03) ChemDiv Labs – Chemical Research Co. San Diego, CA
• Worked on team to set up systems and networking for a new company’s building. Performed racking new servers/SAN hardware
and network equipment, including stacking, wiring, cable managing and labeling machines/network devices.
• Using HP OpenView (NNM) and CiscoWorks 2000 administered and monitored systems availability and performance, added and
enhanced monitors for various systems.
Computer Support Specialist (09/01 – 06/02) Seattle School District Seattle, WA
• Responsible for technical support of 500+ PC/Mac workstations in different elementary/middle schools. Provided hardware
troubleshooting and software installation/configuration .
• Supported school’s network infrastructure based on Win 2K. Servers. Analyzed and optimized server performance, resolved
connectivity issues. Assisted in migration to new district domain.
Assistant NT Administrator (12/00 – 08/01) Hynomics – Software Development Co. Kirkland, WA
• Worked as a Junior System Administrator managing Windows NT and Solaris OS 2.6 servers..Managed HP-UX and Solaris servers
with Disksuite and Veritas backup software. Provided Tier 1 system and application support of 150+ end-users.
IT Manager (08/98 – 06/00) ALEXANDER-N – Real Estate Co. St. Petersburg, Russia
• Provided 2nd
level system and application support of 150+ end-users in a large enterprise environment, which included IBM, SUN,
Mac, and HP servers and workstations.
EDUCATION
North Seattle Community College Seattle, WA 2002 – 2004
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4. VIKTOR IDLIS (425) 296-6632
Certificates of Completion: Network Security, Windows AD infrastructure, Win 2003 server
Bellevue Community College Bellevue, WA 2000
Certificates of Completion: Web design methodology, Active Server Pages.
State Electrical University St. Petersburg, Russia 1988 – 1994
Bachelor’s Degree in Computer Science GPA: 3.53
 Major: Computer Hardware and System Management, Design of Local Networks.
 Minor: Principles of Operating systems, Programming: Fortran, Pascal.
REFERENCES Available upon request
WORK STATUS US citizen
4