This document discusses vCareConnect's patient readmission offering. It notes that preventable hospital readmissions cost Medicare $12 billion annually and potentially preventable hospitalizations cost $31 billion in the US each year. vCareConnect aims to improve patient care outside the hospital through features like educational materials, appointment reminders, medication alerts, and 24/7 nurse support to reduce readmission rates and costs.

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vCareConnect - Patient
Readmission Offering
Contact: D.S.Suresh Kumar
Phno: 630-229-5461
Email: dssureshk@vcareconnect.com

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Patient readmission impacts
hospital's bottom-line
Preventable hospital readmissions cost
Medicare about $12 billion a year
Potentially preventable hospitalizations cost
$31 billion per year in the U.S. Robert Wood Johnson
Foundation
2225 hospitals were fined total $227 Million
collectively for excessive re-admissions

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Managing patient care outside of
hospital is paramount to reducing
readmission
 Patient spends 28 days at home after 2 days of inpatient stay;
patient spends more time outside the hospital than inside the
hospital
 Discharge planning a.k.a how patient follows care instructions
at home matters most
28 days 2 days

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Multiple reasons for treatment non-
adherence post hospital discharge
 Patient might not understand instructions
 Patient might not be educated about the
impact of non-adherence or about the
condition itself
 Patients might not schedule follow up visit
 Patient might forget!
 Patient might not understand medication
dosage
The risk of patient non-
adherence is 27%
higher if a medical
patient is depressed
52% of individuals do
not undertake
preventive or routine
healthcare, like regular
check-ups
27%
52%

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vCareConnect can help improve
patient care outside hospital
http://circoutcomes.ahajournals.org/content/6/4/444.full
 Easy to access educational materials
 Electronic alerts on care plan activities and
medications
 Appointment reminders for follow-up
 Electronic assessment to detect early signs of issues
 24*7 Nurse helpline
 Alarms on potentially non-compliant patients
 Alarms on probable re-admissions
 Electronically delivers the discharge plan to PCP,
right after discharge
 Books follow up appointment with PCP before
patient discharges

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24*7 Nurse Helpline
30-day post discharge patient
journey with vCareConnect
Follow up
appointment
scheduled
Daily reminder for medication e.g. its time to take aspirin
Alerts on assigned tasks e.g. Do yoga for 30 minutes daily
Alert to Provider/caregiver on patient non-compliance
Follow up
appointment
reminder
RN Assesses
patient to detect
early signs of re-
admission
Deliver
discharge plan to
PCP
0Days 1 15 20 30

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vCareConnect offers
comprehensive solution
 Performs coordinated outreach across email, SMS and
voice channels with close loop feedback
 Enables multi-channel strategy i.e. web, mobile app,
email, SMS and Voice
 Communicates discharge plan to PCP
 Registered Nurses assess patient risk for readmission
 Communicates discharge plan to PCP
 Provides most valid patient demographic data for
future marketing campaigns
Traditional
Outreach
 Good approach for conducting single channel
outreach as independent outreach

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Engage with patients in the channel
they prefer
8

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Increase care manager productivity
with automation
Care manager
can quickly
identify
patients at
risk/non-
compliant
Care manager
can ensure
appropriate
care plans are
established for
patients
Care manager
can ensure
assessments
are done on
time
Care manager
manual tasks
are organized
by priority
9

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Monitor and measure automated
outreach success
Monitor
automated
care out reach
strategy and
success
10

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Contact us
at 1-888-370-6308
or
info@vcareconnect.com