1. CURRICULUM VITAE
C.DEEPA DEVI
#PLOT NO 4 KUBERAN TOWN,
MARANI MAIN ROAD,
OOMATCHIKULAM,
Madurai - 625014
Mobile: +91-97153-40886 Email: deepa.devi15@gmail.com
OBJECTIVE
I would like to be a part of a organization that would enable me to achieve a top position in
management through which I shall serve with the best use of my communication skills,
leadership, management and technical skills
PROFESSIONAL EXPERIENCE
1. Company : ICICI Bank Ltd, Dindigul.
From Date : 28-Jul-2008
To Date : 16-Feb-2013
Experience : 4years, 7Months
Designation : Customer Service Manager
Company : HDFC bank Ltd, Madurai
From Date : 18-Feb-2013
To Date : 06-Nov-2015
Experience : 2 Years, 8 Months
Designation : Assistant Manager
Job Description:
 Handling cash transactions at the counter.
 Issuance of Demand Draft and Pay Order.
 Handling deliverables- like cheque book, debit cards etc
 Implementing motivation techniques to the team for achieving quality results-both in
service and sales.
 Training and updating the team members on new products and services.
 Detecting fraudulent transactions.
 Taken up the responsibility of opening, renewal & closing of Fixed deposits,
Recurring deposits ,Transfer of Accounts, SB A/c closure, dealing with NRI request.
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2.  Increasing CASA value by giving the best service and acquiring New Customer
Acquisition.
Roles & Responsibilities:
 Ensuring smooth flow of the operations in the teller counter.
 Development and execution of strategies for smooth flow.
 Ensuring adherence to laid down policies and procedures, Monitoring and reporting
of sensitive key risk areas like accounts in excess/shortage, suspicious transactions,
Cash Recons etc.
 Ensuring compliance to regulatory requirements.
 Training new comers.
 Recognizing and resolving the team related issues.
 In charge of monitoring the office accounts within TAT
 In charge of monitoring the customers various service request (SR) & Critical request
(CR) and resolving them within the prescribed TAT through FCRM- ICICI’s internal
CRM without any escalation.
 Handling Forex transactions
EDUCATION AND CERTIFICATION
 Bachelor of Commerce with Computer application, Sourashtra College for Women,
Madurai, April 2006, 67.00%
 H.S.C, Seethalakshmi Girls Higher Secondary School, Madurai, March 2003, 67.00%
 S.S.L.C, Seethalakshmi Girls Higher Secondary School, Madurai, March 2001, 68.00%
 Complete Financial Accounting, ACME Computer Centre, Madurai.
 Obtained NCDO (National Certification of Depository Operation)
 IRDA Certified
SUMMARY
 Highly organized and detail oriented.
 Proficient in banking software: Finacle and Flexcube
 Updating Myself on daily basis
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3.  Fast Learning & understanding
 Handling and Preferred working with team
PERSONAL DETAILS
Father’s Name : S.Chellappa
Husband Name : S.Krishna Rajakumar
Address : PLOT NO 4 KUBERAN TOWN,
MARANI MAIN ROAD, OOMATCHIKULAM,
Madurai – 625014.
Contact Number : 91-97153-40886
D.O.B : 15-07-1986
Marital Status : Married
Nationality : Indian
Hobbies : Reading books, Music , Surfing in Net
Current CTC : 3.19 L Per annum
Expected CTC : 40% from current CTC
DECLARATION
I hereby declare that the above shown particulars are true and correct to the best of my
knowledge and belief.
C.Deepa Devi
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