UX Cambridge 2014 - Usability testing with young children
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This presentation is a case study of the Jolly Phonics Letter Sounds user testing with children aged 3 - 6 years old.
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UX Cambridge 2014 - Usability testing with young children
- 1. 1 Usability Testing with young children UX Cambridge 2014 Case study Monica Ferraro @londrareale
- 2. 2 Monica Ferraro User Experience Researcher City University London Playhows UXPA UK Secretary @londrareale @playhows @UXPAUK About me
- 3. • Children – who are they? • Case study – Jolly Phonics Letter Sound App • Lessons learned • Importance of user testing with children • Resources 3 Overview
- 4. Children – Who are they? 4 They are users!
- 5. NO li<le adults…but special people! 5
- 6. 6 Children -‐ Who are they? Jean Piaget • Sensorimotor Stage: Birth – 2 • Preoperational Stage: Ages 2 – 6 • Concrete Operational Stage: Ages 7 – 11 • Formal Operational Stage: Ages 12 - Adult
- 7. 7 Children -‐ Who are they? Sensorimotor Stage: Birth – 2 years • Knowledge of world is limited by sensory percepAons and motor acAviAes, simple motor responses • Looking, grasping, sucking • Towards 18-‐24 months children begin to understand the world through mental operaAons rather than purely through acDons
- 8. 8 Children -‐ Who are they? Preoperational Stage: 2 – 7 years • Language development • Can’t understand logic, cannot mentally manipulate (much) informaDon • Difficulty to take the point of view of other people • Increased play and pretending “ConservaDon”
- 9. 9 Children -‐ Who are they? Concrete Operational Stage: 7 – 11 years • BeQer understanding of mental operaAons • Begin thinking logically about concrete events, but have difficulty understanding abstract or hypotheAcal concepts • Youngest have difficulDes to think aloud
- 10. 10 Children -‐ Who are they? Formal Operational Stage: 12 - adults • Develop the ability to think about abstract concepts • Develop skills such as logical thought, deducAve reasoning, and systemaAc planning • Confortable on carrying out tasks • Can be more technologically savvy than most adults
- 11. 11 Case Study
- 12. 12 Phonics
- 13. 13 Le<er sounds and digraphs • 42 le<er sounds • Diagraphs: combinaDon of leQers
- 14. 14 User tesAng goals • Understand how children of different age (3 -‐ 6 years old) engage with the app • Find any key difficulAes experienced • Find key areas for improvement • What parts are confusing? • What parts do children like? • Where are the bugs?
- 16. October 2013 16 How many parAcipants 1 child aged 4 a<ending Nursery 2 children aged 4 a<ending RecepAon 2 children aged 5 a<ending RecepAon 2 children aged 6 a<ending Year 1
- 17. 17 How many parAcipants March 2014 1 child aged 3 a<ending Nursery 1 child aged 4 a<ending Nursery 1 child aged 4 a<ending RecepAon 1 child aged 5 a<ending RecepAon
- 18. 18 Ethics -‐ DBS http://www.gov.uk/disclosure-barring-service-check/overview
- 19. 19 Ethics – InformaAon sheet
- 20. 20 Ethics – Consent form
- 21. 21 Se]ngs
- 22. 22 Se]ngs
- 23. 23 Se]ngs “…Kids say the darndest things: they just need to be confortable enough to open up!” - Bill Cosby
- 24. 24 Se]ngs • Introduce yourself “…Hi! I’m Monica and this is Alex…” • Breaking the ice • Give them importance “…we have designed a new game to learn the letters and we need your help to understand if it works or not…would you like to help us please?...” “…but remember…the design is till “top secret”!...”
- 25. 25 What they tested No scenarios No specific task YES user journey YES observation!
- 26. 26 What they tested DISCUSSION PANEL ON USABILITY TESTING Rolf Molich Steve Krug David Travis Jakob Biesterfeldt
- 27. 27 What they tested
- 28. 28 What they tested
- 29. 29 What they tested Colouring page
- 30. 30 What they tested Sounding page
- 31. 31 What they tested Blending page
- 32. 32 What they tested SegmenAng page
- 33. 33 What they tested
- 34. 34 What they tested Observation – behavior • signs of engagement: smiles, laughs or leaning forward to try things • signs of disengagement: frowns, sighs, yawns, or turning away from the computer
- 35. 35 What they tested Post task questionnaire • Did you like the app? • What did you like the most? • What you didn’t like? • Did you have any surprise? • What is easy or difficult? • Why?
- 36. 36 A<enAon span “We need to keep trying this for 5 more minutes… then we can try something different.” “…let’s go and see the next page…maybe there is something new…maybe a surprise!” “Now I need you to…” “Let’s do this…”
- 37. 37 IncenAves
- 38. 38 IncenAves
- 39. 39 Lessons learned • Have clear goals in mind • Be organised • Be open minded! • Make the children feel important • Thank and reward the children • Thank and reward the school • Keep in touch with the children, school and parents for future collaborations • Better testing with only the children and no parents or teacher around
- 40. 40 Why tesAng with children • Brutally honest! • Can feel empowered (adults want to listen to them) • Know more • Look at things differently • Adults are experts in their own field – Children are expert in being children!!!
- 41. 41 Why tesAng with children “Whatever you’ve designed, you absolutely have to test with children because They’ll use it in ways you never expected.” - Jackie Wolf of Ann Arbor, Mich. What Can Experience Designers Learn from Kids? UX MAGAZINE
- 42. 42 Why it is important • Educators • More usable technologies for teaching • Parents • Better technologies for informal learning • Children • Technologies that they want to use, rather ignore or be frustrated by them
- 43. 43 Resources
- 44. 44 Resources Design for Kids
- 45. 45 Resources
- 46. Thank you! Questions? 46 @londrareale