Speaker: Nigel Wheatley Many a freelancer's heart will sink at the mention of quality assurance (QA). For too many translators it is synonymous with pointless semi-automated checks that have an overwhelming rate of false-positives; but such software "solutions" are not QA at all. Approached correctly, true QA can offer a solution to one of our fundamental marketing problems: how do we persuade potential clients that we are competent, professional and worth our rates. This presentation will look at the various QA options available to individual freelancers and/or small agencies.

1. QUALITY ASSURANCE IN
TRANSLATION
PERSPECTIVES FOR FREELANCERS
UKRANIAN TRANSLATORS & INTERPRETERS CAMP, DNIPRO, 20–26 JULY
2020

2. WHY BOTHER WITH
QUALITY ASSURANCE?
AND WHAT IS IT ANYWAY?
UKRANIAN TRANSLATORS & INTERPRETERS CAMP, DNIPRO, 20–26 JULY 2020

3. WHY BOTHER WITH QUALITY ASSURANCE?
UKRANIAN TRANSLATORS & INTERPRETERS CAMP, DNIPRO, 20–26 JULY 2020

4. WHY BOTHER WITH QUALITY ASSURANCE?
UKRANIAN TRANSLATORS & INTERPRETERS CAMP, DNIPRO, 20–26 JULY 2020
Imposter syndrome

5. WHY BOTHER WITH QUALITY ASSURANCE?
UKRANIAN TRANSLATORS & INTERPRETERS CAMP, DNIPRO, 20–26 JULY 2020
Imposter syndrome
Dunning–Kruger effect

6. WHY BOTHER WITH QUALITY ASSURANCE?
UKRANIAN TRANSLATORS & INTERPRETERS CAMP, DNIPRO, 20–26 JULY 2020
Imposter syndrome
Dunning–Kruger effect
YOU
WANT TO
BE HERE

7. WHY BOTHER WITH QUALITY ASSURANCE?
• Assurance of providing a quality
service (professional obligation,
personal mental health)
UKRANIAN TRANSLATORS & INTERPRETERS CAMP, DNIPRO, 20–26 JULY 2020
Imposter syndrome
Dunning–Kruger effect
YOU
WANT TO
BE HERE

8. WHY BOTHER WITH QUALITY ASSURANCE?
• Assurance of providing a quality
service (professional obligation,
personal mental health)
• Assure potential clients that you
provide a quality service:
differentiation
UKRANIAN TRANSLATORS & INTERPRETERS CAMP, DNIPRO, 20–26 JULY 2020
Imposter syndrome
Dunning–Kruger effect
YOU
WANT TO
BE HERE

9. WHY BOTHER WITH QUALITY ASSURANCE?
MOST IMPORTANT LESS IMPORTANT
UKRANIAN TRANSLATORS & INTERPRETERS CAMP, DNIPRO, 20–26 JULY 2020

10. WHY BOTHER WITH QUALITY ASSURANCE?
MOST IMPORTANT
Certain highly regulated
industries
• Pharmaceuticals
• Automotive
• Aerospace
LESS IMPORTANT
UKRANIAN TRANSLATORS & INTERPRETERS CAMP, DNIPRO, 20–26 JULY 2020

11. WHY BOTHER WITH QUALITY ASSURANCE?
MOST IMPORTANT
Certain highly regulated
industries
• Pharmaceuticals
• Automotive
• Aerospace
Severe consequences of
mistranslation
• Medical
• Patents
• Legal / financial
LESS IMPORTANT
UKRANIAN TRANSLATORS & INTERPRETERS CAMP, DNIPRO, 20–26 JULY 2020

12. WHY BOTHER WITH QUALITY ASSURANCE?
MOST IMPORTANT
Certain highly regulated
industries
• Pharmaceuticals
• Automotive
• Aerospace
Severe consequences of
mistranslation
• Medical
• Patents
• Legal / financial
LESS IMPORTANT
Sworn translation
Transcreation
Literary translation
UKRANIAN TRANSLATORS & INTERPRETERS CAMP, DNIPRO, 20–26 JULY 2020

13. WHY BOTHER WITH QUALITY ASSURANCE?
MOST IMPORTANT
Certain highly regulated
industries
• Pharmaceuticals
• Automotive
• Aerospace
Severe consequences of
mistranslation
• Medical
• Patents
• Legal / financial
In-house work
Agency work
LESS IMPORTANT
Sworn translation
Transcreation
Literary translation
UKRANIAN TRANSLATORS & INTERPRETERS CAMP, DNIPRO, 20–26 JULY 2020

14. WHAT DO WE MEAN BY QUALITY?
UKRANIAN TRANSLATORS & INTERPRETERS CAMP, DNIPRO, 20–26 JULY 2020

15. WHAT DO WE MEAN BY QUALITY?
T. A. Savary, The Art of Translation (1968)
1. A translation must give the words of the original.
2. A translation must give the ideas of the original.
UKRANIAN TRANSLATORS & INTERPRETERS CAMP, DNIPRO, 20–26 JULY 2020

16. WHAT DO WE MEAN BY QUALITY?
T. A. Savary, The Art of Translation (1968)
1. A translation must give the words of the original.
2. A translation must give the ideas of the original.
3. A translation should read like an original work.
4. A translation should read like a translation.
UKRANIAN TRANSLATORS & INTERPRETERS CAMP, DNIPRO, 20–26 JULY 2020

17. WHAT DO WE MEAN BY QUALITY?
T. A. Savary, The Art of Translation (1968)
1. A translation must give the words of the original.
2. A translation must give the ideas of the original.
3. A translation should read like an original work.
4. A translation should read like a translation.
5. A translation should reflect the style of the original.
6. A translation should possess the style of the translator.
UKRANIAN TRANSLATORS & INTERPRETERS CAMP, DNIPRO, 20–26 JULY 2020

18. WHAT DO WE MEAN BY QUALITY?
T. A. Savary, The Art of Translation (1968)
1. A translation must give the words of the original.
2. A translation must give the ideas of the original.
3. A translation should read like an original work.
4. A translation should read like a translation.
5. A translation should reflect the style of the original.
6. A translation should possess the style of the translator.
7. A translation should read as a contemporary of the original.
8. A translation should read as a contemporary of the translator…
UKRANIAN TRANSLATORS & INTERPRETERS CAMP, DNIPRO, 20–26 JULY 2020

19. WHAT DO WE MEAN BY QUALITY?
Juliane House, Translation Quality Assessment (1996)
1. Anecdotal, Biographical and Neo-hermeneutic Approaches
2. Response-oriented Behavioural Approaches
3. Text-based Approaches
a) Literature-oriented Approaches
b) Post-Modernist and Deconstructionist Approaches
c) Functionalistic and Action-and-Reception Theory Approaches
d) Linguistically-oriented Approaches
4. Translation Equivalences
UKRANIAN TRANSLATORS & INTERPRETERS CAMP, DNIPRO, 20–26 JULY 2020

20. WHAT DO WE MEAN BY QUALITY?
ISO 9000
“The totality of features and characteristics of a product or
service that bear upon its ability to satisfy stated or implied
needs.”
UKRANIAN TRANSLATORS & INTERPRETERS CAMP, DNIPRO, 20–26 JULY 2020

21. WHAT DO WE MEAN BY QUALITY?
The suitability of a translation for a given
purpose.
UKRANIAN TRANSLATORS & INTERPRETERS CAMP, DNIPRO, 20–26 JULY 2020

22. QUALITY CONTROL
VERSUS
QUALITY ASSURANCE
WHAT’S THE DIFFERENCE?
UKRANIAN TRANSLATORS & INTERPRETERS CAMP, DNIPRO, 20–26 JULY 2020

23. QUALITY CONTROL VS QUALITY
ASSURANCE
QUALITY CONTROL
• “A part of quality
management focused on
fulfilling quality
requirements” (EN ISO
9000:2005)
• The tests or checks made to
ensure that a product (or
service) meets pre-defined
specifications.
QUALITY ASSURANCE
UKRANIAN TRANSLATORS & INTERPRETERS CAMP, DNIPRO, 20–26 JULY 2020

24. QUALITY CONTROL VS QUALITY
ASSURANCE
QUALITY CONTROL
• “A part of quality
management focused on
fulfilling quality
requirements” (EN ISO
9000:2005)
• The tests or checks made to
ensure that a product (or
service) meets pre-defined
specifications.
QUALITY ASSURANCE
• “A part of quality
management focused on
providing confidence that
quality requirements will be
fulfilled” (EN ISO 9000:2005)
UKRANIAN TRANSLATORS & INTERPRETERS CAMP, DNIPRO, 20–26 JULY 2020

25. WHY BOTHER WITH QUALITY ASSURANCE?
• Assurance of providing a quality
service (professional obligation,
personal mental health)
• Assure potential clients that you
provide a quality service:
differentiation
UKRANIAN TRANSLATORS & INTERPRETERS CAMP, DNIPRO, 20–26 JULY 2020
Imposter syndrome
Dunning–Kruger effect
YOU
WANT TO
BE HERE

26. QUALITY MANAGEMENT
• Quality planning
• Quality assurance
• Quality control
• Quality improvement
}
UKRANIAN TRANSLATORS & INTERPRETERS CAMP, DNIPRO, 20–26 JULY 2020
Quality Management System
(QMS)

27. QUALITY MANAGEMENT: THREE QUESTIONS
UKRANIAN TRANSLATORS & INTERPRETERS CAMP, DNIPRO, 20–26 JULY 2020

28. QUALITY MANAGEMENT: THREE QUESTIONS
•What is my definition of quality?
UKRANIAN TRANSLATORS & INTERPRETERS CAMP, DNIPRO, 20–26 JULY 2020

29. QUALITY MANAGEMENT: THREE QUESTIONS
•What is my definition of quality?
•How do I ensure I am providing that quality?
(process analysis)
UKRANIAN TRANSLATORS & INTERPRETERS CAMP, DNIPRO, 20–26 JULY 2020

30. QUALITY MANAGEMENT: THREE QUESTIONS
•What is my definition of quality?
•How do I ensure I am providing that quality?
(process analysis)
•How do I convince potential clients that I will
provide a quality service? (promotional
material, QMS)
UKRANIAN TRANSLATORS & INTERPRETERS CAMP, DNIPRO, 20–26 JULY 2020

31. QUALITY MANAGEMENT STANDARDS IN
TRANSLATION
• EN ISO 17100:2015+A1:2017 Translation services –
Requirements for translation services
• ISO 18587:2017 Translation services – Post-editing of machine
translation output – Requirements
• ASTM F2575-14 Standard guide to quality assurance in
translation
• PD ISO/TS 11669:2012 Translation projects – General
guidelines
• ISO 20771:2020 Legal translation – Requirements
UKRANIAN TRANSLATORS & INTERPRETERS CAMP, DNIPRO, 20–26 JULY 2020

32. QUALITY MANAGEMENT STANDARDS IN
INTERPRETING
• ISO 13611:2014 Interpreting – Guidelines for community
interpreting
• ISO 18841:2018 Interpreting services – General requirements
and recommendations
• EN ISO 20108:2017 Simultaneous interpreting – Quality and
transmission of sound and image input – Requirements
• EN ISO 20109:2016 Simultaneous interpreting – Equipment –
RequirementsUKRANIAN TRANSLATORS & INTERPRETERS CAMP, DNIPRO, 20–26 JULY 2020

33. QUALITY MANAGEMENT STANDARDS IN
TERMINOLOGY
• ISO 704:2009 Terminology work – Principles and methods
• ISO 12620:2009 Terminology and other language and content
resources – Specification of data categories and management of a
data category registry for language resources
• ISO 24613:2008 Language resource management – Lexical markup
framework (LMF)
• ISO 30042:2008 Systems to manage terminology, knowledge and
content – TermBase eXchange (TBX)
UKRANIAN TRANSLATORS & INTERPRETERS CAMP, DNIPRO, 20–26 JULY 2020

34. ISO 17100 – CONTENTS
1. Scope
2. Terms and definitions
3. Resources
4. Pre-production processes and activities
5. Production process
6. Post-production processes
UKRANIAN TRANSLATORS & INTERPRETERS CAMP, DNIPRO, 20–26 JULY 2020

35. ISO 17100 – SCOPE
• Does not apply to interpreting services (ISO 18841 and others)
• Does not apply to the post-editing of machine translation
output (ISO 18587)
UKRANIAN TRANSLATORS & INTERPRETERS CAMP, DNIPRO, 20–26 JULY 2020

36. ISO 17100 – DEFINITIONS
• Translation = “set of processes to render source language content
into target language content in written form” (clause 2.1.2)
• Revision = “bilingual examination of target language content against
source language content for its suitability for the agreed purpose”
(clause 2.2.6)
• Review = “monolingual examination of target language content for
its suitability for the agreed purpose” (clause 2.2.7)
• Proofreading = “examining the revised target language content and
applying corrections before printing” (clause 2.2.8)
UKRANIAN TRANSLATORS & INTERPRETERS CAMP, DNIPRO, 20–26 JULY 2020

37. ISO 17100 – DEFINITIONS
• Language service provider (LSP) = person or organisation who
provides language-related services (clause 2.4.1)
• Translation service provider (TSP) = language service provider
that provides professional translation services (clause 2.4.2)
UKRANIAN TRANSLATORS & INTERPRETERS CAMP, DNIPRO, 20–26 JULY 2020

38. TRANSLATION SERVICE PROVIDERS (TSPs)
UKRANIAN TRANSLATORS & INTERPRETERS CAMP, DNIPRO, 20–26 JULY 2020

39. ISO 17100 – RESOURCES
UKRANIAN TRANSLATORS & INTERPRETERS CAMP, DNIPRO, 20–26 JULY 2020

40. ISO 17100 – RESOURCES
• Human resources
UKRANIAN TRANSLATORS & INTERPRETERS CAMP, DNIPRO, 20–26 JULY 2020

41. ISO 17100 – RESOURCES
• Human resources
• Qualifications
UKRANIAN TRANSLATORS & INTERPRETERS CAMP, DNIPRO, 20–26 JULY 2020

42. ISO 17100 – RESOURCES
• Human resources
• Qualifications
• Competences
UKRANIAN TRANSLATORS & INTERPRETERS CAMP, DNIPRO, 20–26 JULY 2020

43. ISO 17100 – RESOURCES
• Human resources
• Qualifications
• Competences
• Regular maintenance and updating of required competences
UKRANIAN TRANSLATORS & INTERPRETERS CAMP, DNIPRO, 20–26 JULY 2020

44. ISO 17100 – RESOURCES
• Human resources
• Qualifications
• Competences
• Regular maintenance and updating of required competences
• Technical and technological resources
UKRANIAN TRANSLATORS & INTERPRETERS CAMP, DNIPRO, 20–26 JULY 2020

45. ISO 17100 – HUMAN RESOURCES:
QUALIFICATIONS
• A recognised graduate qualification in translation from an
institution of higher education; OR
• A recognised graduate qualification in any other field from an
institution of higher education PLUS two years of full-time
professional experience in translating; OR
• five years of full-time professional experience in translating.
UKRANIAN TRANSLATORS & INTERPRETERS CAMP, DNIPRO, 20–26 JULY 2020

46. ISO 17100 – HUMAN RESOURCES:
TRANSLATOR COMPETENCES
• Translation competence
• Linguistic and textual competence in both source and target
languages
• Competence in research, information acquisition and
processing
• Cultural competence
• Technical competence
• Domain competence
UKRANIAN TRANSLATORS & INTERPRETERS CAMP, DNIPRO, 20–26 JULY 2020

47. ISO 17100 – HUMAN RESOURCES:
COMPETENCES
REVISERS
UKRANIAN TRANSLATORS & INTERPRETERS CAMP, DNIPRO, 20–26 JULY 2020

48. ISO 17100 – HUMAN RESOURCES:
COMPETENCES
REVISERS
• Same qualifications and competences as translators
UKRANIAN TRANSLATORS & INTERPRETERS CAMP, DNIPRO, 20–26 JULY 2020

49. ISO 17100 – HUMAN RESOURCES:
COMPETENCES
REVISERS
• Same qualifications and competences as translators AND
• Translation and/or revision experience in the domain in
question
UKRANIAN TRANSLATORS & INTERPRETERS CAMP, DNIPRO, 20–26 JULY 2020

50. ISO 17100 – HUMAN RESOURCES:
COMPETENCES
REVISERS
• Same qualifications and competences as translators AND
• Translation and/or revision experience in the domain in
question
REVIEWERS
• Relevant qualification and/or experience in the domain in
question
UKRANIAN TRANSLATORS & INTERPRETERS CAMP, DNIPRO, 20–26 JULY 2020

51. ISO 17100 – HUMAN RESOURCES: CPD
• Competences should be maintained and updated
• Concept of continual improvement (ISO 9001, clause 10)
UKRANIAN TRANSLATORS & INTERPRETERS CAMP, DNIPRO, 20–26 JULY 2020

52. ISO 17100 – HUMAN RESOURCES: CPD
• Competences should be maintained and updated
• Concept of continual improvement (ISO 9001, clause 10)
• Requirement to keep a record
UKRANIAN TRANSLATORS & INTERPRETERS CAMP, DNIPRO, 20–26 JULY 2020

53. ISO 17100 – TECHNICAL AND
TECHNOLOGICAL RESOURCES
• Technical equipment and resources (eg computer, word
processing software)
• Communications equipment and resources (eg internet access)
• Information resources and media (eg dictionaries, database
subscriptions)
• Translation technology tools (eg CAT tools, terminology
management tools)
UKRANIAN TRANSLATORS & INTERPRETERS CAMP, DNIPRO, 20–26 JULY 2020

54. ISO 17100 – PRE-PRODUCTION PROCESSES
AND ACTIVITIES
• Enquiry and feasibility
UKRANIAN TRANSLATORS & INTERPRETERS CAMP, DNIPRO, 20–26 JULY 2020

55. ISO 17100 – PRE-PRODUCTION PROCESSES
AND ACTIVITIES
• Enquiry and feasibility
• Quotation
UKRANIAN TRANSLATORS & INTERPRETERS CAMP, DNIPRO, 20–26 JULY 2020

56. ISO 17100 – PRE-PRODUCTION PROCESSES
AND ACTIVITIES
• Enquiry and feasibility
• Quotation
• Client–TSP agreement (purchase order)
UKRANIAN TRANSLATORS & INTERPRETERS CAMP, DNIPRO, 20–26 JULY 2020

57. ISO 17100 – PRE-PRODUCTION PROCESSES
AND ACTIVITIES
• Enquiry and feasibility
• Quotation
• Client–TSP agreement (purchase order)
• Project-related information and project preparation
UKRANIAN TRANSLATORS & INTERPRETERS CAMP, DNIPRO, 20–26 JULY 2020

58. ISO 17100 – PROJECT PREPARATION
• Analysis of the source text (purpose, format)
• Preparation of the source text (OCR, CAT tool)
• Terminology
• Style guide
• Reference materials
UKRANIAN TRANSLATORS & INTERPRETERS CAMP, DNIPRO, 20–26 JULY 2020

59. ISO 17100 – PRE-PRODUCTION PROCESSES
AND ACTIVITIES
• Enquiry and feasibility
• Quotation
• Client–TSP agreement (purchase order)
• Project-related information and project preparation
• Record-keeping
UKRANIAN TRANSLATORS & INTERPRETERS CAMP, DNIPRO, 20–26 JULY 2020

60. ISO 17100 – PRODUCTION PROCESS
• Translation
• Checking (done by the translator)
• Revision (cannot be done by the translator)
• Review (optional)
• Proofreading (optional)
• Final verification and release
UKRANIAN TRANSLATORS & INTERPRETERS CAMP, DNIPRO, 20–26 JULY 2020

61. ISO 17100 – TRANSLATION PROCESS
• The translator shall translate in accordance with the purpose of
the translation project, including the linguistic conventions of
the target language and relevant project specifications.
UKRANIAN TRANSLATORS & INTERPRETERS CAMP, DNIPRO, 20–26 JULY 2020

62. ISO 17100 – TRANSLATION PROCESS
• The translator shall translate in accordance with the purpose of
the translation project, including the linguistic conventions of
the target language and relevant project specifications.
• The translator shall provide a service conforming to this
international standard with regards to the following:
UKRANIAN TRANSLATORS & INTERPRETERS CAMP, DNIPRO, 20–26 JULY 2020

63. ISO 17100 – TRANSLATION PROCESS
• Semantic accuracy
UKRANIAN TRANSLATORS & INTERPRETERS CAMP, DNIPRO, 20–26 JULY 2020

64. ISO 17100 – TRANSLATION PROCESS
• Semantic accuracy
• Appropriate syntax, spelling, punctuation etc
UKRANIAN TRANSLATORS & INTERPRETERS CAMP, DNIPRO, 20–26 JULY 2020

65. ISO 17100 – TRANSLATION PROCESS
• Semantic accuracy
• Appropriate syntax, spelling, punctuation etc
• Lexical cohesion and phraseology, including locale and any
applicable standards
UKRANIAN TRANSLATORS & INTERPRETERS CAMP, DNIPRO, 20–26 JULY 2020

66. ISO 17100 – TRANSLATION PROCESS
• Semantic accuracy
• Appropriate syntax, spelling, punctuation etc
• Lexical cohesion and phraseology, including locale and any
applicable standards
• Compliance with specific domain and client terminology and
any style guide
UKRANIAN TRANSLATORS & INTERPRETERS CAMP, DNIPRO, 20–26 JULY 2020

67. ISO 17100 – TRANSLATION PROCESS
• Semantic accuracy
• Appropriate syntax, spelling, punctuation etc
• Lexical cohesion and phraseology, including locale and any
applicable standards
• Compliance with specific domain and client terminology and
any style guide
• Target audience and purpose of the target language content
UKRANIAN TRANSLATORS & INTERPRETERS CAMP, DNIPRO, 20–26 JULY 2020

68. ISO 17100 – TRANSLATION PROCESS
• Semantic accuracy
• Appropriate syntax, spelling, punctuation etc
• Lexical cohesion and phraseology, including locale and any
applicable standards
• Compliance with specific domain and client terminology and
any style guide
• Target audience and purpose of the target language content
• FormattingUKRANIAN TRANSLATORS & INTERPRETERS CAMP, DNIPRO, 20–26 JULY 2020

69. ISO 17100 – PRODUCTION PROCESS
CHECKING
• Done by the translator prior to delivery
UKRANIAN TRANSLATORS & INTERPRETERS CAMP, DNIPRO, 20–26 JULY 2020

70. ISO 17100 – PRODUCTION PROCESS
CHECKING
• Done by the translator prior to delivery
REVISION
• Done by a second person
UKRANIAN TRANSLATORS & INTERPRETERS CAMP, DNIPRO, 20–26 JULY 2020

71. ISO 17100 – PRODUCTION PROCESS
CHECKING
• Done by the translator prior to delivery
REVISION
• Done by a second person
• Reviser makes corrections or recommends corrections
• “Corrections” can include complete retranslation
UKRANIAN TRANSLATORS & INTERPRETERS CAMP, DNIPRO, 20–26 JULY 2020

72. ISO 17100 – POST-PRODUCTION
PROCESSES
FEEDBACK
• Was the client satisfied? Could anything be improved?
UKRANIAN TRANSLATORS & INTERPRETERS CAMP, DNIPRO, 20–26 JULY 2020

73. ISO 17100 – POST-PRODUCTION
PROCESSES
FEEDBACK
• Was the client satisfied? Could anything be improved?
CLOSING ADMINISTRATION
• Archiving (local legal constraints)
UKRANIAN TRANSLATORS & INTERPRETERS CAMP, DNIPRO, 20–26 JULY 2020

74. ISO 17100 – POST-PRODUCTION
PROCESSES
FEEDBACK
• Was the client satisfied? Could anything be improved?
CLOSING ADMINISTRATION
• Archiving (local legal constraints)
• Invoicing! And ensuring payment…
UKRANIAN TRANSLATORS & INTERPRETERS CAMP, DNIPRO, 20–26 JULY 2020

75. ISO 17100 – COMPLIANCE
UKRANIAN TRANSLATORS & INTERPRETERS CAMP, DNIPRO, 20–26 JULY 2020

76. ISO 17100 – COMPLIANCE
•First-party attestation (eg website, promotional
material)
UKRANIAN TRANSLATORS & INTERPRETERS CAMP, DNIPRO, 20–26 JULY 2020

77. ISO 17100 – COMPLIANCE
•First-party attestation (eg website, promotional
material)
• Be prepared to justify compliance on request
UKRANIAN TRANSLATORS & INTERPRETERS CAMP, DNIPRO, 20–26 JULY 2020

78. ISO 17100 – COMPLIANCE
•First-party attestation (eg website, promotional
material)
• Be prepared to justify compliance on request
•Supplier’s declaration of conformity (ISO/IEC
17050)
• More formalised process
UKRANIAN TRANSLATORS & INTERPRETERS CAMP, DNIPRO, 20–26 JULY 2020

79. ISO 17100 – COMPLIANCE
•First-party attestation (eg website, promotional
material)
• Be prepared to justify compliance on request
•Supplier’s declaration of conformity (ISO/IEC
17050)
• More formalised process
•Certification (eg LICS®)
UKRANIAN TRANSLATORS & INTERPRETERS CAMP, DNIPRO, 20–26 JULY 2020

80. QUALITY ASSURANCE:
PRACTICAL CONSIDERATIONS
• ISO quality management systems are very bureaucratic
UKRANIAN TRANSLATORS & INTERPRETERS CAMP, DNIPRO, 20–26 JULY 2020

81. QUALITY ASSURANCE:
PRACTICAL CONSIDERATIONS
• ISO quality management systems are very bureaucratic
• Diminishing returns from each layer of investment
UKRANIAN TRANSLATORS & INTERPRETERS CAMP, DNIPRO, 20–26 JULY 2020

82. QUALITY ASSURANCE:
PRACTICAL CONSIDERATIONS
• ISO quality management systems are very bureaucratic
• Diminishing returns from each layer of investment
• Greatest returns in improving quality come from the
process analysis exercise
UKRANIAN TRANSLATORS & INTERPRETERS CAMP, DNIPRO, 20–26 JULY 2020

83. QUALITY ASSURANCE:
PRACTICAL CONSIDERATIONS
• ISO quality management systems are very bureaucratic
• Diminishing returns from each layer of investment
• Greatest returns in improving quality come from the
process analysis exercise
• Quality assurance is cumulative: continual
improvement in quality
UKRANIAN TRANSLATORS & INTERPRETERS CAMP, DNIPRO, 20–26 JULY 2020