The document discusses using web 2.0 tools to better meet the needs of students in an academic skills course. The students were postgraduates conducting research in different fields with varying needs. Introducing web 2.0 tools allowed the instructor to communicate with students outside of class and provide course materials like a wiki with the syllabus, presentations on SlideShare, and a blog for student comments and questions. This helped address the short duration of the course and students' different research stages and questions.