The document provides information about Sakai implementation and administration across the 7 Claremont Colleges. It discusses how Sakai was initially piloted at Harvey Mudd College and then implemented across the colleges. Harvey Mudd College serves as the lead college for Sakai hosting and administration. Support is handled across three tiers, with tier 1 and 2 support at the individual colleges and tier 3 escalated to Harvey Mudd College. The Sakai Administration Team comprises members from each college and library to make decisions about Sakai.

1. Sakai at The Claremont Colleges
Elizabeth Hodas
Director, Educational Technology and Media Services
Harvey Mudd College

3. The Claremont Colleges Consortium
• 5 Undergraduate institutions:
• Pomona College (1887)
• Scripps College (1926)
• Claremont McKenna College (1946)
• Harvey Mudd College (1955)
• Pitzer College (1963)
• 2 Graduate institutions
• Claremont Graduate University (1925)
• Keck Graduate Institute (1997)
• Claremont University Consortium (1925)
• Provides central services such as benefits and
purchasing.

4. Sakai at TCC
• Pilot program of Sakai at HMC in Fall 2005. In
production at HMC in Spring 2006.
• In April 2006 the Academic Deans Council mandates
Sakai as the replacement for WebCT at all of The
Claremont Colleges.
• HMC is chosen as “lead college” for Sakai.
• Sakai in production at all 7 institutions in Fall 2006.

5. Sakai Implementation and
Administration
• Sakai Implementation Team (SIT) coordinated
implementation of Sakai at all 7 institutions.
• After implementation the team was renamed Sakai
Administration Team (SAT).
• Comprises at least one member from each institution
and from the Libraries.

6. Claremont-wide decisions
• Course sites are created automatically for
all courses
• Registered users can create project and
portfolio sites
• Users can add guest accounts to their sites

7. Support Structure for Sakai
• As lead college for Sakai, HMC hosts and
maintains the Sakai application for The
Claremont Colleges.
• At HMC, Tier 1 issues are handled by the
Help Desk, Tier 2 issues by Educational
Technology, and Tier 3 by the Sakai
Administrator.

8. Support, cont’d
• At the other Claremont Colleges Tier 1 and Tier 2 issues
are handled at the local level by Help Desk and/or
Instructional Technology.
• Some colleges have chosen to handle all Sakai support
in their Instructional Technology unit.
• Tier 3 requests and escalated issues are sent to HMC
Help Desk and assigned accordingly.
• Created accounts for each college that are
automatically added to each course site with maintain
role. Used by IT staff for faculty support.

9. Examples of Issues
• Tier 1:
• User can’t login
• User can’t find their Sakai site
• Tier 2:
• Faculty needs advice on which tools to use
• User needs help with more advanced tool
• Tier 3:
• Bug report
• Feature request
• Course imports

10. Next steps
• Develop project management strategy for
Tier 3 issues.
• Would allow for better prioritization of
bug fixes, feature requests, etc.
• Better tracking of support time provided
by HMC.
• Also developing a formal SLA between
HMC and The Claremont Colleges.

11. SAKAI SUPPORT FROM A
CLIENT/USER PERSPECTIVE
Benjamin Royas
Instructional Technology Specialist
Claremont McKenna College
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12. Tier 1: The Easy Stuff
• Immediate resolution via phone or email
• Users can’t login
• Check/verify username
• Remind user of password conventions (case
sensitive, etc.)
• Remind guest accounts not to use School
Selector pull-down menu when logging in
• Guest password reset tool
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13. Tier 1: The Easy Stuff
• User can’t find course site
• Explain tabs and “More…” pull down-menu
• User needs access to a particular course
site
• CGU students (manually add)
• Re-activate inactive student accounts
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14. Tier 2: Intermediate Issues
• Helping faculty with advanced tools
• Troubleshooting, set-up, training
• Gradebook, Tests & Quizzes
• Creating and managing guest accounts
• Auditors
• Troubleshooting/training
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15. Tier 2: Intermediate Issues
• Managing student accounts
• Auditors, TAs, etc.
• Importing materials/tools from older
course sites
• Old WebCT archives
• Older Sakai course sites
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16. Tier 3: The Difficult Stuff
• Beyond the scope of Inst. Technologist
• Admin intervention required for closure
• Examples:
• Combined course site creation
• Academic dishonesty/data verification
• New tool request
• Bug reports
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17. Tier 3: The Difficult Stuff
• More examples:
• Specialized faculty course sites
• Summer internships
• Faculty search committees
• Math Placement Exam
• Course site population
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18. Decision Making
• Sakai Administration Team (SAT)
• Monthly meetings
• Tool testing/reporting
• Discussion of bugs, problems, concerns
• Voting
• Default tools
• New tools
• Dates for upgrades, server reboots
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19. Training & Common Resources
• Workshops
• Semester and during breaks (fall, spring,
summer)
• Resources in SAT Project Site
• Documentation
• Videos
• Wikis
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20. Sakai at the Claremont Colleges:
Administrative Uses
Mary McMahon
Director of Instructional Services
Pomona College

21. Administrative Uses
• Single, secure place for all project
-specific materials
• Project sites self serve at Claremont
• Sustainability

22. Committee Work
• Sakai Administration Team
• Faculty Personnel Committee
“Sakai use has proven to enhance
confidentiality”
Kris Fossum, Assistant Dean of Faculty
• Curriculum Committee

25. Academic Department Sites
• Meeting minutes
• Course evaluations
• Van, cottage scheduling
• Telescope adjustment wiki

26. Overall Themes

28. Faculty Development
• First year seminar program shared
curricular resources
• Archive particularly useful to new
faculty

30. Advancement: Project Management
• Software implementation process
• Guest logins for vendors
• “Everything in one place.”
Nadine Francis
Director of Advancement Services

31. Residence Hall Management
• Forms repository: expense, video release
• Hiring process
• Equipment circulation wiki

32. Administrative Use Themes
• Materials repository
• De facto standard
• Ease of access
• Communication

33. Library Integration @ Claremont
Jezmynne Dene
Science Librarian
Claremont University Consortium
jez91711@gmail. Com
Jez91711 on chat
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34. Library Presence
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35. Library Presence
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36. Library Presence
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37. Library Presence
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38. Library Presence
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39. Library Presence
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40. Library Presence
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41. Library Presence
• Pros
• Familiar work environment for users
• Faculty copy/reuse materials
• File hosting for resources
• Cons
• Users must search the directory to find the
site
• Cumbersome to permalink from other sites
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42. Ereserves
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43. Ereserves
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44. Ereserves
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45. Ereserves
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46. Ereserves
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47. Ereserves
• Pros
• Easy for library staff
• Circumvents political issues of course access
• Cons
• Not service oriented
• Additional service time required for user
training & support
• Faculty animosity over loss of service
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48. Sakai at the Claremont Colleges:
Training & ePortfolio
Susan Roig
Director Academic Technology
Claremont Graduate University

49. Introduction
• Claremont Graduate University
• free-standing graduate school
• ~1500 students, ~100 faculty
• Nine Schools:
•Arts & Humanities
•Information Systems & Technology
•Religion
•Politics & Economics
•Behavioral & Organizational Sciences
•Mathematical Sciences
•Drucker-Ito Management
•Educational Studies
• Global and Community Health
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50. Claremont Graduate University
• Training modules
• http://www.cgu.edu/pages/4990.asp
• ePortfolios
• Contracted with Serensoft
• First used for advising
• Fall 09 opening to individual students, courses
and schools
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