In the Networked Economy, collaboration between buyers and sellers, internal business units, and procurement and finance stakeholders on both sides of a transaction is crucial to the bottom line success of all parties. Real time visibility into invoice data and approval processes, and payment/cash flow opportunities provides both procurement and finance stakeholders with the timely, actionable data needed to increase compliance to contracts, improve the payment process, capture early payment discounts, and gain deep insight and analysis of spend data. In this presentation, Ariba buyer Maxim Healthcare Services will share their insights and best practices for leveraging process automation and the networked economy to gain and share critical process visibility and drive these bottom line benefits. 2012 Ariba Commerce Summit in Cleveland

1. Using P2P to Drive Procurement &
Finance Collaboration and Deliver
Results
Jeff Halper, Director Procurement, Maxim Healthcare
© 2012 Ariba, an SAP Company. All rights reserved.

2. MAXIM Healthcare Services
• Largest privately held healthcare
staffing company in U.S.
• Maxim has 400 offices located
throughout the continental U.S.
• Approximately 3500 internal
employees and 50,000+ external
employees
• Provide integrated healthcare staffing
solutions
• Assist hospitals, nursing
homes, school systems, and other
medical facilities
• Provide in-home nursing care
"Creating Success By Leading and Serving Others"
© 2012 Ariba, an SAP Company. All rights reserved.

3. Business Challenges
Prior to Ariba implementation
• Disconnected purchasing and payment processes
• No standard way for contracted vendors to transact with
Maxim
Fax, phone, email, website, paper
• Thousands of vendors
Most not contracted and sending paper invoices
• No enforcement of contracted vendor compliance
• No formal process to control spend
• Too much time and resources spent coding invoices into GL
Coding after expense was already incurred
© 2012 Ariba, an SAP Company. All rights reserved.

4. Business Objectives
• Simplify the Procure-to-Pay process
• Provide a single site to access contracted vendor
catalogues
• Automate invoice matching
• Streamline the AP process
• Optimize and standardize approval process
• Eliminate paper processing costs, phone and fax orders
• Decrease Procure-to-Pay time
• Increase on-time payments
• Capture and analyze data!!!
© 2012 Ariba, an SAP Company. All rights reserved.

5. Metrics
• Measure suppliers that submit invoices that don’t match
POs
Exceptions that need manual intervention
• Invoice conversion time (scan-to-electronic record)
• PO approval time
• Invoice approval cycle time
• Compliance to contract by commodity
• Invoices paid within terms
© 2012 Ariba, an SAP Company. All rights reserved.

6. Business Benefits
• One stop shopping, elimination of guesswork by field
offices
• Visibility to line level data through reporting
Drives valuable spend analysis
• Measurement of contract compliance
Leverage buy and pay data
Buyers measured upon contract compliance
• Improved on time payment performance
• Capture early payment discounts
• Employee utilization, reassignment, add value
© 2012 Ariba, an SAP Company. All rights reserved.

7. Key Learnings
• Believe in the change, and bring people along with you
This may even include your boss!
• Understand your existing processes and what is
important to your internal customers
• Involve key players from Day 1
(RFP phase, not just implementation)
• Recognize supplier limitations and nervousness
• Communicate 4x more than you think you should
• Assign a dedicated Project Manager – 80-90% of time
© 2012 Ariba, an SAP Company. All rights reserved.

8. Key Learnings
• Don’t be afraid to make policy as you go
Be ready to enforce it
Have a roadmap before the RFP process
• Training, training, and training
Provide AP teams with time to test to assist in transition
• Replicate many scenarios on test site
• Plan transition during the early weeks of deployment
Be flexible… it does get better!

9. Q&A