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Using Agile to manage your
demand and workflow
Katrina Kolt
Agile Coach, GE Capital
TO DO IN PROGRESS DONE
As a Mother, I want
you teenagers to pick
up wet towels from
the floor, so that I
don’t go off at you.
As a Mother, I want you
teenagers to stack
breakfast bowls in the
dishwasher, so that the
cat doesn’t jump onto
the bench to lick them
clean.
TO DO IN PROGRESS DONE
As the teenagers
in this house, we
want dinner
cooked that isn’t a
re-heated frozen
meal, so that we
can actually eat it.
As the cat in the house,
I want you to
remember to get to the
supermarket, so that I
don’t have to have
leftover frozen human
meals for my dinner.
The Product Owner
4
Is the domain or product expert
Understands customer and other stakeholder needs
Manages stakeholders/sponsors
Owns and orders the Product Backlog
Is available for the team and makes timely decisions
Is responsible for budget and profitability
Accepts or rejects work
Responsible for release planning
Agile Fundamentals | Feb/March 2015 | GE
Confidential
Product Owner Interactions
5
Product
Owner
Senior management
Related projects
Internal stakeholders
End Users
BAs
Uxers/Designers
Architects
Developers
Scrum Master
Based on: Goldstein, Ilan and Tan, Colin. Axis Agile Certified Product Owner Training.
Product Owner
Stakeholder 1 Stakeholder 2 Stakeholder 3
3 x
backlogs?
Product Owner
Stakeholder 1 Stakeholder 2 Stakeholder 3
Single
backlog?
Product Owner
Stakeholder 1 Stakeholder 2 Stakeholder 3
Who’s
shouting
loudest?
Product Owner
Stakeholder 1 Stakeholder 2 Stakeholder 3
Wait your
turn!
Prioritisation Criteria
• Acquisition of students
• Retention of students
• Improved student & staff experience
• Legal and regulatory requirements
Who’s deciding
around here?
Real Stakeholders
Dummy Stakeholders
Establish Business value criteria
• Acquisition of customers
• Retention of customers
• Revenue uplift
• Cost reduction
• Legal or regulatory compliance
• Improved user experience
Identify the right stakeholders for decision making
Wrangle stakeholders at regular intervals to jointly
prioritise your Product Backlog
Summary
TO DO IN PROGRESS DONE
Form validation
Error messages Phone number
field
Personal details
Privacy
statement
Terms &
conditions
SCRUM: Work time-boxed over a sprint
Training
TO DO IN PROGRESS DONE
Form validation
Error messages
Phone number
field
Personal details
Privacy
statement
Terms &
conditions
Kanban: Work in Progress
(WIP) limit
Error messages
Documentation
Training
Advantages
Reduced context switching
Operational work done quickly
Patterns emerged > improved processes
Improved outcomes on projects
Stakeholders happy that operational tasks
completed
Headline sponsor
Gold sponsor
University partner
Melbourne - 16 March 2015 - 1stconf.com - @1stconf
Supporters
1st Conference

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Better ways of working - using Agile to manage your demand and workflow

  • 1. Using Agile to manage your demand and workflow Katrina Kolt Agile Coach, GE Capital
  • 2. TO DO IN PROGRESS DONE As a Mother, I want you teenagers to pick up wet towels from the floor, so that I don’t go off at you. As a Mother, I want you teenagers to stack breakfast bowls in the dishwasher, so that the cat doesn’t jump onto the bench to lick them clean.
  • 3. TO DO IN PROGRESS DONE As the teenagers in this house, we want dinner cooked that isn’t a re-heated frozen meal, so that we can actually eat it. As the cat in the house, I want you to remember to get to the supermarket, so that I don’t have to have leftover frozen human meals for my dinner.
  • 4. The Product Owner 4 Is the domain or product expert Understands customer and other stakeholder needs Manages stakeholders/sponsors Owns and orders the Product Backlog Is available for the team and makes timely decisions Is responsible for budget and profitability Accepts or rejects work Responsible for release planning Agile Fundamentals | Feb/March 2015 | GE Confidential
  • 5. Product Owner Interactions 5 Product Owner Senior management Related projects Internal stakeholders End Users BAs Uxers/Designers Architects Developers Scrum Master Based on: Goldstein, Ilan and Tan, Colin. Axis Agile Certified Product Owner Training.
  • 6. Product Owner Stakeholder 1 Stakeholder 2 Stakeholder 3 3 x backlogs?
  • 7. Product Owner Stakeholder 1 Stakeholder 2 Stakeholder 3 Single backlog?
  • 8. Product Owner Stakeholder 1 Stakeholder 2 Stakeholder 3 Who’s shouting loudest?
  • 9. Product Owner Stakeholder 1 Stakeholder 2 Stakeholder 3 Wait your turn!
  • 10. Prioritisation Criteria • Acquisition of students • Retention of students • Improved student & staff experience • Legal and regulatory requirements
  • 11. Who’s deciding around here? Real Stakeholders Dummy Stakeholders
  • 12. Establish Business value criteria • Acquisition of customers • Retention of customers • Revenue uplift • Cost reduction • Legal or regulatory compliance • Improved user experience Identify the right stakeholders for decision making Wrangle stakeholders at regular intervals to jointly prioritise your Product Backlog Summary
  • 13. TO DO IN PROGRESS DONE Form validation Error messages Phone number field Personal details Privacy statement Terms & conditions SCRUM: Work time-boxed over a sprint Training
  • 14. TO DO IN PROGRESS DONE Form validation Error messages Phone number field Personal details Privacy statement Terms & conditions Kanban: Work in Progress (WIP) limit Error messages Documentation Training
  • 15. Advantages Reduced context switching Operational work done quickly Patterns emerged > improved processes Improved outcomes on projects Stakeholders happy that operational tasks completed
  • 16. Headline sponsor Gold sponsor University partner Melbourne - 16 March 2015 - 1stconf.com - @1stconf Supporters 1st Conference