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User-Generated Experiences
The document discusses how user-generated content and sharing have transformed access to information. It addresses challenges around discoverability, accessibility, and controlling user experiences when users are constantly creating their own experiences. It also presents examples of using crowdsourcing and social media to gather metadata for cultural heritage collections and discusses amateurs becoming experts in the cultural heritage field.
User-Generated Experiences
- 1. User-Generated Experiences Howautomated platforms for content creation and sharing have transformed information access #finnafi @mollyfication
- 2. How users’ expectationschallenge our metadata practices? Discoverability Born-usability What is the role of the professional?
- 3. What am Idoing here? Library Science — IFLA — Fulbright
- 4. Web Accessibility Designingwith the user in mind.
- 5. Web Accessibility Designingwith the user in mind.
- 6. Web Accessibility Designingwith any user in mind. • Universal Design • Born-accessibility accessibility.arl.org
- 7. The Web isa two-way street Easy to create + Easy to share + Easy to edit = (beautiful) CHAOS!
- 8. How can wecontrol users’ experiences when users are constantly creating their own experiences?
- 9. The Power ofChoice Customization vs. Orchestration
- 10. The Difficulty ofChoice Excerpt from David Foster Wallace article: “Just standing at the ship’s rail looking out to sea has a profoundly soothing effect. As you drift along like a cloud on water, the weight of everyday life is magically lifted away, and you seem to be floating on a sea of smiles.” (Page 36)
- 11. The Difficulty ofChoice “Note the imperative use of the second person and a specificity out of detail that extends even to what you will say… You are, here, excused from even the work of constructing the fantasy, because the ads do it for you. And this near-parental type of advertising makes a very special promise, a diabolically seductive promise … The promise is not that you can experience great pleasure but that you will. They’ll make certain of it.” (Page 37)
- 12. Google’s Solution Decidefor me but let me have the final say: Take your best guess and act rather than asking first. Too many choices and decisions make people unhappy. Just in case you get it wrong, allow for 'undo'.
- 13. Metadata Case studiesfor crowdsourcing metadata: • Metadata Games • Zooniverse Citizen Science Projects • Crowdsourcing Metadata for Library and Museum Collections Using a Taxonomy of Flickr User Behavior • Crowdsourcing cultural heritage metadata through social media gaming • www.trevorowens.org
- 14. Amateurs as Experts The revolution in the cultural heritage field.
- 15. Please stay intouch! molly.schwartz@aalto.fi @mollyfication mollyschwartz.us
- 16. List of References • ARL Acessibility Toolkit: http://accessibility.arl.org • Evgeny Morozov’s article in The Guardian: http://www.theguardian.com/commentisfree/2014/sep/28/sharing-economy-internet- hype-benefits-overstated-evgeny-morozov • Wired Magazine’s list of 13 design lessons for the new era: http://www.wired.com/2014/09/design-package-2014/ • David Foster Wallace Harper’s Magazine article: http://harpers.org/wp-content/ uploads/2008/09/HarpersMagazine-1996-01-0007859.pdf • Android Developer design principles: http://developer.android.com/design/get-started/ principles.html • New York Times article about gathering metadata from cat photos: http://www.nytimes.com/2014/07/23/upshot/what-the-internet-can-see-from-your- cat-pictures.html?_r=0&abt=0002&abg=1
Editor's Notes
- #3 How do we arrange and describe our materials so that users can discover them? Embedding user-centered design into our processes from the beginning What is the right balance between professional oversight and responding to users’ needs? Do we anticipate or respond to user needs? Both (iterative looop)? Tradition of teaching / training users to understand our methods
- #7 facilitate diverse user consumption experiences the role of choice; multi-modal experiences Not UX withouth user research: What about when you are trying to serve an incredibly large and diverse user base? i.e. you want your project to have major impact
- #8 Does interactivity in content creation translate to interactivity in context? Inherently decentralized, distributed Evgeny Morozov, Auto Share, “The very name Auto Share has an intriguing double meaning: it refers not only to the ease with which we can "share" automobiles but also to the fact that much of that sharing can be automated. Today, our most beloved belongings can re-enter market circulation without much effort on our part.” http://www.theguardian.com/commentisfree/2014/sep/28/sharing-economy-internet-hype-benefits-overstated-evgeny-morozov
- #9 And do we even want to? Let’s deconstruct the hubris of user experience. Do we know better than the user what the user wants? Yes, probably. When we look at user expectations for metadata practices, it’s all about user choice and user control. Metadata has traditionally been a back-end operation. But with automated platforms, constant user interactions, and new ways of accessing and discovering information, do we make it possible for users to create their own metadata as they create content? Do we conduct studies about user expectations for metadata and respond to them? Should this be a priority? Will it improve the user experience for the better? Do we let users create their own metadata?
- #10 Wired magazine 13 lessons for design in a new era, #3 (customization) vs. #9 (orchestrate the entire experience)
- #12 Are we trying to promise our users that they will have a great experience? Do we even have control over this? http://harpers.org/wp-content/uploads/2008/09/HarpersMagazine-1996-01-0007859.pdf
- #13 http://developer.android.com/design/get-started/principles.html Hick’s law: the law is used to encourage designers to limit options in navigation, lists and interactive options. Whether it’s used against drop-down and fly-out menus with too many options or pages with too many links, Hick’s Law has primarily been a counterweight to sprawl.
- #15 How much do we dictate? Take from paper The advent of the Internet ushered in a new wave of hope that an information utopia was in sight, one in which all information would be instantly accessible to everyone via new computing technologies. The freewheeling nature of the web created tense dichotomies between professional content curators and amateur content sharers, between centralized repositories of knowledge and decentralized networks of knowledge, between comprehensive collections and crowdsourced aggregations. Many in the LAM field see great potentials for digital aggregations because they “can provide essential metastructures for unifying distributed http://www.nytimes.com/2014/07/23/upshot/what-the-internet-can-see-from-your-cat-pictures.html?_r=0&abt=0002&abg=1
- #16 Say a few words about my project. What is really the consequence of open knowledge? When we throw our doors open we allow, facilitate, and encourage interaction. Will this affect metadata practices or should we retain level of control?
- #17 Say a few words about my project. What is really the consequence of open knowledge? When we throw our doors open we allow, facilitate, and encourage interaction. Will this affect metadata practices or should we retain level of control?