This deck was created as part of a Webinar with UI Breakfast.
This is a guide to conducting your own workshop with your client, or customers on User Experience Journey Mapping
6. Entrances
Shared link
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Trade press article
(print)
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updates
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Officer for more
info
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As a user I want to read about what is happening in the business
user journeys
26. Research Purchase Post purchase
This is a new
thing
you love
this
This is a new
thing
This is a new
thing
This is a new
thing
nobody knows
the trouble
I've seen
This is a new
thing
This is a new
thing
Themes
Actions
27. Research Purchase Post purchase
This is a new
thing
you love
this
This is a new
thing
This is a new
thing
This is a new
thing
nobody knows
the trouble
I've seen
This is a new
thing
This is a new
thing
This is a new
thing
nobody knows
the trouble
I've seen
This is a new
thing
This is a new
thing
This is a new
thing
you love
this
nobody knows
the trouble
I've seen
This is a new
thing
Themes
Actions
Thinking
Feeling
28. Research Purchase Post purchase
This is a new
thing
you love
this
This is a new
thing
This is a new
thing
This is a new
thing
nobody knows
the trouble
I've seen
This is a new
thing
This is a new
thing
This is a new
thing
nobody knows
the trouble
I've seen
This is a new
thing
This is a new
thing
This is a new
thing
you love
this
nobody knows
the trouble
I've seen
This is a new
thing
This is a new
thing
nobody knows
the trouble
I've seen
This is a new
thing
This is a new
thing
you love
this
nobody knows
the trouble
I've seen
This is a new
thing
you love
this
Themes
Actions
Thinking
Feeling
Pains
29. Research Purchase Post purchase
This is a new
thing
you love
this
This is a new
thing
This is a new
thing
This is a new
thing
nobody knows
the trouble
I've seen
This is a new
thing
This is a new
thing
This is a new
thing
nobody knows
the trouble
I've seen
This is a new
thing
This is a new
thing
This is a new
thing
you love
this
nobody knows
the trouble
I've seen
This is a new
thing
This is a new
thing
nobody knows
the trouble
I've seen
This is a new
thing
This is a new
thing
you love
this
nobody knows
the trouble
I've seen
This is a new
thing
you love
this
Themes
Actions
Thinking
Feeling
Pains
Gains
This is a new
thing
you love
this
This is a new
thing
nobody knows
the trouble
I've seen
This is a new
thing
This is a new
thing
This is a new
thing
This is a new
thing
30. Research Purchase Post purchase
This is a new
thing
you love
this
This is a new
thing
This is a new
thing
This is a new
thing
nobody knows
the trouble
I've seen
This is a new
thing
This is a new
thing
This is a new
thing
nobody knows
the trouble
I've seen
This is a new
thing
This is a new
thing
This is a new
thing
you love
this
nobody knows
the trouble
I've seen
This is a new
thing
This is a new
thing
nobody knows
the trouble
I've seen
This is a new
thing
This is a new
thing
you love
this
nobody knows
the trouble
I've seen
This is a new
thing
you love
this
This is a
solution
This is a
solution
This is a
solution
This is a
solution
This is a
solution
nobody knows
the trouble
I've seen
This is a
solution
This is a
solution
Themes
Actions
Thinking
Feeling
Pains
Gains
Opportunities
This is a new
thing
you love
this
This is a new
thing
nobody knows
the trouble
I've seen
This is a new
thing
This is a new
thing
This is a new
thing
This is a new
thing
49. Today We:
Wrapping up this webinar
looked at what an Experience Journey Map is
What it’s for and how to create it
Who to invite to your workshops
How to facilitate a workshop
What to do after it’s finished
@theavangelistWe Are AFK
50. We Are AFK
UX Coaching & Digital Strategy
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